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Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > X Series > X1 E84 (2011 - current)

X1 E84 (2011 - current)
The new to the US BMW X1 will arrive at BMW dealers in the fall of 2012 as a 2013 model year. Get your X1 28i with either sDrive (RWD) or xDrive (AWD) or get the US exclusive I6 N55 powered X1 35i dDrive.

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  #26  
Old 02-27-2013, 08:05 AM
edman edman is offline
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Location: Pennsylvania
 
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Mein Auto: 2014 X1 xDrive 28i
800 number says my 2014 is in production with an expected production date of March 7.
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  #27  
Old 02-27-2013, 10:01 AM
Desler Desler is offline
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Location: Marietta, Ga
 
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Mein Auto: 2014 X1
Has anyone with a 2014 production number been able to add it to track on BMWUSA? Or at least get a definite answer as to why the system isn't working?
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  #28  
Old 02-27-2013, 10:27 AM
Stanw Stanw is offline
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Location: Hammondsport NY
 
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Mein Auto: 2014 X1 xDrive28i
Thank you, I thought I was the only one! Seems that my dealer and 800 number are in sync, but the online system fails me even with my VIN. Then it locks me out from my IPad and desktop. I'll just stick with the phone system since it's most responsive.
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  #29  
Old 02-27-2013, 11:04 AM
ItsEd ItsEd is offline
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Quote:
Originally Posted by edman View Post
800 number says my 2014 is in production with an expected production date of March 7.
Mine too
Now we just have to wait on EPA certification. Don't know if they hold them in Germany or the US Port of entry.
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  #30  
Old 02-27-2013, 11:13 AM
edman edman is offline
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Quote:
Originally Posted by ItsEd View Post
Now we just have to wait on EPA certification. Don't know if they hold them in Germany or the US Port of entry.
I believe they hold them at the US Port of entry.
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  #31  
Old 02-27-2013, 11:28 AM
Desler Desler is offline
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Location: Marietta, Ga
 
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Mein Auto: 2014 X1
Quote:
Originally Posted by Desler View Post
Has anyone with a 2014 production number been able to add it to track on BMWUSA? Or at least get a definite answer as to why the system isn't working?
Just got this answer from BMWUSA:

Our web team is aware the My BMW feature is currently not working as it should, and they are working diligently to resolve the issue. We suggest trying again at the end of the week.
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  #32  
Old 02-27-2013, 11:51 AM
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hufington hufington is offline
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It has not been working since 12/27/13 when I first tried. I spoke with BMW several times about it and they said they did not know and they'd check it, later they said they were looking into the issue. I did not see any results. The only way of getting the tracking to work is to create a car with your VIN# that you can get from your dealer once it is assigned. Then the tracking starts working and you even see the correct prod #. But the system is always a day or two behind the actuall schedule.

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  #33  
Old 02-27-2013, 02:46 PM
Stanw Stanw is offline
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Location: Hammondsport NY
 
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Mein Auto: 2014 X1 xDrive28i
Kind of hard to believe that the EPA/CARB holds would not be resolved by the time they roll off the boat. They make their money completing sales, not delaying them.
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  #34  
Old 02-27-2013, 03:51 PM
Ex-One Ex-One is offline
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^agreed

It's just a legal formality
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  #35  
Old 02-27-2013, 04:19 PM
mickkassem mickkassem is offline
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Location: Asheville NC
 
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Mein Auto: Mini Cooper S
690 production number

Phone system says production for my 690xxxx will be March 6.
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  #36  
Old 02-27-2013, 06:58 PM
LePew LePew is offline
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Location: Southeastern MI
 
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Mein Auto: MINI Cooper S
Desler, I ordered mine 2 days after you. 689 prod#. March 6th build. Got my VIN but BMW site doesn't show anything. Just that it's a LeMans blue something (doesn't even say X1!)
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  #37  
Old 02-27-2013, 07:41 PM
mickkassem mickkassem is offline
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How did you get a VIN?
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  #38  
Old 02-27-2013, 08:35 PM
LePew LePew is offline
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Location: Southeastern MI
 
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Once I heard it started production (from calling), I asked my dealership for the VIN.
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  #39  
Old 02-28-2013, 02:25 PM
Ex-One Ex-One is offline
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March 9th from phone system but nothing online here either.
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  #40  
Old 02-28-2013, 02:43 PM
ItsEd ItsEd is offline
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Got my VIN from Mr. Shafer today. Still in the system for one week from today. I'm trying not to think too much about it, as it is still going to be a couple of months before I get to lay eyes on it.
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  #41  
Old 02-28-2013, 06:56 PM
LePew LePew is offline
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Whatever you do, don't enter your 2014 VIN into the MyBMW site. After doing that, I got locked out of my account. Happened to others it seems too.
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  #42  
Old 02-28-2013, 07:08 PM
Stanw Stanw is offline
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Quote:
Originally Posted by LePew View Post
Whatever you do, don't enter your 2014 VIN into the MyBMW site. After doing that, I got locked out of my account. Happened to others it seems too.
Yup.....
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  #43  
Old 02-28-2013, 09:12 PM
eric9610 eric9610 is offline
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Mein Auto: '13 X1 35
Whatever you do at all costs don't add the car to your MyBmw account. I totally locks your account. The only way to unlock it is call BMW NA 800 number.
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  #44  
Old 03-01-2013, 10:56 AM
mickkassem mickkassem is offline
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I received VIN from dealer yesterday and input it into MYBMW before I saw your note. It took it and opened up several more blanks to fill in. Had to fudge the info in the blanks (for example, date purchased or delivered). Then took me to another page but there was nothing about updates or following the car through the production and shipping process. Am I on the right site?
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  #45  
Old 03-01-2013, 11:15 AM
eric9610 eric9610 is offline
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Quote:
Originally Posted by mickkassem View Post
I received VIN from dealer yesterday and input it into MYBMW before I saw your note. It took it and opened up several more blanks to fill in. Had to fudge the info in the blanks (for example, date purchased or delivered). Then took me to another page but there was nothing about updates or following the car through the production and shipping process. Am I on the right site?
i did the exact same thing and unfortunately it locks your whole account. if you notice when you login you now have no options to do anything. This was a nightmare for me since i have other cars i use the MyBMW to access the FS account.
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  #46  
Old 03-01-2013, 11:36 AM
mickkassem mickkassem is offline
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You are correct. I tried to log in on the MYBMW page and nothing happened. I next clicked on OWNERS and at the bottom of the left hand column, it shows that I am logged in there. Still cannot access the account. For the heck of it, I called to get the production status and was told it started production on 2/25 with a completion of 3/6. It does show as a 2014 X1 M Sport but seems odd to have a start production date of 2/25. I also own a MINI and remember how easy it was to track the car through production and shipment. It would seem BWM would not have this kind of software problem.
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  #47  
Old 03-01-2013, 12:28 PM
eric9610 eric9610 is offline
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Location: Irvine
 
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Quote:
Originally Posted by mickkassem View Post
You are correct. I tried to log in on the MYBMW page and nothing happened. I next clicked on OWNERS and at the bottom of the left hand column, it shows that I am logged in there. Still cannot access the account. For the heck of it, I called to get the production status and was told it started production on 2/25 with a completion of 3/6. It does show as a 2014 X1 M Sport but seems odd to have a start production date of 2/25. I also own a MINI and remember how easy it was to track the car through production and shipment. It would seem BWM would not have this kind of software problem.
i think the big issue with the online system is the 2014 is not listed yet, so this could be causing all the problems. I have a feeling that since it is next model year we wont be able to track it till BMW lists 2014 on the site.

Another interesting thing is my car start production on Friday the 22nd with completion of March 5th when the original start date for 2014 production was slated for the first week of March. I think BMW got a lot of order requests for MY2014 and decided to accelerate the production process since they make $$000 on having a backlog of orders compared to sold cars.
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  #48  
Old 03-01-2013, 04:42 PM
Ex-One Ex-One is offline
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Was anyone able to unfreeze their account? I spent several minutes with a few different people on the phone with no luck.
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  #49  
Old 03-01-2013, 05:08 PM
mickkassem mickkassem is offline
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Location: Asheville NC
 
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Posts: 92
Mein Auto: Mini Cooper S
Just tried and this time I got a screen that says application error. Try again later. Earlier today, nothing changed on the site when I tried to sign in.
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  #50  
Old 03-01-2013, 06:07 PM
eric9610 eric9610 is offline
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Quote:
Originally Posted by Ex-One View Post
Was anyone able to unfreeze their account? I spent several minutes with a few different people on the phone with no luck.
so here is how you unlock your account i posted this on another x1 forum i am a member of:

Ok, when i called i got the run around and spoke to 3 people before the 3rd person knew what was going on. Tell them the following:

1) I logged into my accound and added the last 7 numbers for my 2014 model that is in production to my account.

2) After you added your vin the site recognized the color of the car but gave you the error unspecified model.

3) Then you got erred out and you no longer have access to your account.

4) Only items showing are to review saved cars you built under the build tab and portal to your BMW dealer and take a tour.

This should get them to come up with 2 answers, 1 is to create new account, 2 is to have it restore your account.

the whole process will take 48hrs to get your account back up.

my account is now working as it did before.

Last edited by eric9610; 03-01-2013 at 06:09 PM.
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