Welcome to Bimmerfest -- The #1 Online Community for BMW related information! Please enjoy the discussion forums below and share your experiences with the 200,000 current, new and past BMW owners. The forums are broken out by car model and into other special interest sections such as BMW European Delivery and a special forum to voice your questions to the many BMW dealers on the site to assist our members!

Please follow the links below to help get you started!

Go Back   Bimmerfest - BMW Forums > The Best of Bimmerfest! > Dealer Feedback / Vehicle Problems

Dealer Feedback / Vehicle Problems
Have you had an exceptionally great experience with a particular BMW Center? Have you had a bad experience at your BMW Center? Frustrated by problems or defects with your vehicle? Post your stories or comments here.

Reply
 
Thread Tools Display Modes
  #1  
Old 02-13-2013, 08:06 PM
JejuneLegume JejuneLegume is offline
Registered User
Location: Atlanta, GA
 
Join Date: Sep 2011
Posts: 23
Mein Auto: 135i MSport
United BMW Discloses Customers' Personal Information to 3rd Party Marketing Companies

For the past several months I've been getting unsolicited sales calls from United BMW's service dept that I'd let go to voice mail. The purpose of the sales call is to tout a free thirty point inspection service.

Finally had enough of these annoying calls, so picked up and listened to the salesman's pitch.

I asked him if this was some kinda joke, then related how United BMW installed half of a performance suspension, horribly hosed up my alignment, then demanded an additional $1,500+ to install the missing suspension components United failed to install.

The sales guy explained that he is working for a third party company retained by United BMW to make these sales calls.

Therefore United BMW is disclosing customers' personal information to this third party marketing company. What is the privacy policy of this third party marketing company? Ironclad, I'm sure.

During the new car purchase process I repeatedly requested that United BMW refrain from using my personal information for marketing purposes and refrain from disclosing my information to third parties. I opted out of these programs repeatedly yet continue to receive marketing promotions at my email address and home address.

The privacy policy statement on United BMW' web site clearly states that Federal law requires United BMW to allow customers to opt out of marketing promotions and disclosure of personal information to third parties.

Not that United BMW has any regard for customer privacy or the law.

The 'free inspection' ploy common to low-rent businesses is United BMW's method to generate revenue by victimizing customers with United BMW's fraudulent sales and service practices.

Fine buncha' professionals at United BMW.
Attached Thumbnails
Click image for larger version

Name:	UBMWPrivacy.gif
Views:	96
Size:	5.4 KB
ID:	362156  
Reply With Quote
Advertisement
  #2  
Old 02-13-2013, 09:53 PM
mr29 mr29 is offline
Officially Welcomed to the 'Fest
Location: ohio
 
Join Date: Sep 2012
Posts: 574
Mein Auto: bmw
wow very unprofessional

Sent from my XT557 using Bimmer App
Reply With Quote
  #3  
Old 02-15-2013, 07:06 AM
vern vern is offline
Officially Welcomed to the 'Fest
Location: New Jersey
 
Join Date: Apr 2002
Posts: 4,739
Send a message via AIM to vern
Mein Auto: 01 330ci 05 530i 06 X3
Quote:
Originally Posted by JejuneLegume View Post
For the past several months I've been getting unsolicited sales calls from United BMW's service dept that I'd let go to voice mail. The purpose of the sales call is to tout a free thirty point inspection service.

Finally had enough of these annoying calls, so picked up and listened to the salesman's pitch.

I asked him if this was some kinda joke, then related how United BMW installed half of a performance suspension, horribly hosed up my alignment, then demanded an additional $1,500+ to install the missing suspension components United failed to install.

The sales guy explained that he is working for a third party company retained by United BMW to make these sales calls.

Therefore United BMW is disclosing customers' personal information to this third party marketing company. What is the privacy policy of this third party marketing company? Ironclad, I'm sure.

During the new car purchase process I repeatedly requested that United BMW refrain from using my personal information for marketing purposes and refrain from disclosing my information to third parties. I opted out of these programs repeatedly yet continue to receive marketing promotions at my email address and home address.

The privacy policy statement on United BMW' web site clearly states that Federal law requires United BMW to allow customers to opt out of marketing promotions and disclosure of personal information to third parties.

Not that United BMW has any regard for customer privacy or the law.

The 'free inspection' ploy common to low-rent businesses is United BMW's method to generate revenue by victimizing customers with United BMW's fraudulent sales and service practices.

Fine buncha' professionals at United BMW.
If you feel that strong about it I would take legal action against them . Good luck
cheers
vern
__________________
2012 335iA Blk. Sapphire- Sport-Blk. Dakota Leather/Red-Brushed Alum.Trim-DAP-PP-CWP Rear View Camera-BMW Asst w/Enhanced BT&USB-High Gloss Blk.Trim Hghight-PSP-Speed Limit Info-Tech. Pkg-PDC-Rear Manual Sun Shades-SAT-Variable Sport Steering-Wheel Locks- Rubber Mats-Euro Del 5/14/12-Redelivery 7/16/12 2006 X3 3.0iA 4/6 Silver Gray Metallic-Black Leather-Nav-PP-SP-Xenon Headlights-PDC-Heated Front Seats-Privacy Glass-Servotronic Steering-Premium Sound System-R R R- Wheel Locks- Rubber Mats
Reply With Quote
Reply

Bookmarks

Tags
fraud, united bmw, united bmw of roswell


Forum Navigation
Go Back   Bimmerfest - BMW Forums > The Best of Bimmerfest! > Dealer Feedback / Vehicle Problems
Today's Posts Search
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On



Forum Jump


All times are GMT -7. The time now is 10:35 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
© 2001-2011 performanceIX, Inc. All Rights Reserved .: guidelines .:. privacy .:. terms