Welcome to Bimmerfest -- The #1 Online Community for BMW related information! Please enjoy the discussion forums below and share your experiences with the 200,000 current, new and past BMW owners. The forums are broken out by car model and into other special interest sections such as BMW European Delivery and a special forum to voice your questions to the many BMW dealers on the site to assist our members!

Please follow the links below to help get you started!

Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > 3 Series / 4 Series > E90/E91/E92/E93 (2006 - 2013)

E90/E91/E92/E93 (2006 - 2013)
The E9X is the 4th evolution of the BMW 3 series including a highly tuned twin turbo 335i variant pushing out 300hp and 300 ft. lbs. of torque. BMW continues to show that it sets the bar for true driving performance! -- View the E9X Wiki

Reply
 
Thread Tools Display Modes
  #1  
Old 02-26-2013, 01:37 PM
jimhead jimhead is offline
Registered User
Location: SF
 
Join Date: Feb 2009
Posts: 37
Mein Auto: 2001 330Ci
BMW Assist FAIL

Dear BMW,
The BMW Assist feature and SOS button in our 2012 3-series is a scam and utter failure. My wife and infant were recently involved in a collision with airbags deployed. She called 911 on her cell phone, and the police arrived and managed to push the car to the side of the road. She then pushed the SOS button in the car in order to get some help from BMW Assist about getting the car towed. Nothing. The radio displayed something about the call being active, but no dispatcher came through. 30 minutes passed, still nothing and still stranded. Why do you charge us and install a useless SOS button in our car, a feature who promises help for times of direst need? Who f**ked up here?
Reply With Quote
Ads by Google
  #2  
Old 02-26-2013, 01:45 PM
furby076's Avatar
furby076 furby076 is online now
IntarWeb Stalker
Location: 95 Feet Under
 
Join Date: Mar 2009
Posts: 8,934
Mein Auto: 2013 335xi M-Sport
Dear jimhead,

Sorry to hear about your problem. Is it possible the SOS button broke during your collision? It is possible that technology gets broken during these events. It's possible that your wifes phone breaks and SOS works. Did you pay for the BMW assist feature?
On a side note, this is Bimmerfest.com, not BMW customer service. BMW will not be able to answer your concerns here. People here will most likely mock your post.

Regards
Intarweb
P.S. Please update "Mein auto". Currently you list a 2001 330Ci
__________________
"Booberry" -ED 2013 335xi | B45 | ZMM | ZDA |Heated Seats | HK |EBII
My Drive Style

Because I can.
-
Quote:
Originally Posted by cwinter View Post
I agree with furby
Quote:
Originally Posted by guerilla twang View Post
Hahahaha, I like you furb, you like to live dangerously.
Quote:
Originally Posted by ProfessorCook View Post
I started to google to find a picture to match furby's suggestion to Gia, but it quickly became clear it was an inappropriate search to conduct at work.
Reply With Quote
  #3  
Old 02-26-2013, 01:46 PM
jbyron jbyron is offline
Registered User
Location: St Louis
 
Join Date: Jun 2005
Posts: 23
Mein Auto: 08 335ix Sport
Wow, that's awful. I hope there's some kind of reasonable answer, but I can't imagine what it is.
__________________
jbyron
St. Louis, MO
2008 335xi Sport
50,xxx mi
1999 540i Sport - Retired w/202,xxx
1997 540i - Retired w/162,xxx
Reply With Quote
  #4  
Old 02-26-2013, 01:52 PM
jimhead jimhead is offline
Registered User
Location: SF
 
Join Date: Feb 2009
Posts: 37
Mein Auto: 2001 330Ci
Quote:
Originally Posted by furby076 View Post
Dear jimhead,

Sorry to hear about your problem. Is it possible the SOS button broke during your collision? It is possible that technology gets broken during these events. It's possible that your wifes phone breaks and SOS works. Did you pay for the BMW assist feature?
On a side note, this is Bimmerfest.com, not BMW customer service. BMW will not be able to answer your concerns here. People here will most likely mock your post.

Regards
Intarweb
P.S. Please update "Mein auto". Currently you list a 2001 330Ci
Collision was not that severe. But even if it were, the SOS system would be REALLY USELESS if it were so easily damaged.

OBVIOUSLY this is a forum that has no affiliation with BMWNA. I'm just pissed and need to vent. Am I not allowed to do that?
Reply With Quote
  #5  
Old 02-26-2013, 02:08 PM
laser's Avatar
laser laser is offline
now driving number eight!
Location: Atlanta
 
Join Date: Aug 2004
Posts: 2,171
Mein Auto: 2007 S2000
I really hate this for you ......especially with your wife and young child involved!

Just curious if the system had ever worked? Set up on delivery at the dealer? Ever pushed the SOS button before to test?

I've had some issues with the BMW Assist not being correctly activated by the delivering dealer myself.
__________________
Laser

"sometimes you're the windshield .... sometimes you're the bug"
___________________________

2014 328i Mojave Metallic
2009 328i Black Sapphire Metallic
2007 328i Black Sapphire Metallic
2007 Honda S2000 Berlina Black
(Hey Jim... am I diversified?)
Reply With Quote
  #6  
Old 02-26-2013, 02:10 PM
Zooks527's Avatar
Zooks527 Zooks527 is offline
Officially Welcomed to the 'Fest
Location: Mansfield, MA
 
Join Date: Mar 2009
Posts: 3,661
Mein Auto: 2009 335i xDrive coupe
You know, this is an interesting point.

I thought the SOS function was supposed to go off in a severe accident. Here's a case where it didn't trigger when the front air bags went off, nor did it trigger on mine when I was rear-ended hard enough to deploy the active headrest.

When does it go off?

EDIT: Actually, for the original poster, are you a subscriber? The button may be there, but if you didn't purchase the feature, I don't believe it will do anything.
__________________
2009 335i xDrive coupe, Jet Black, Black Leather, Grey Poplar, Steptronic, ZPP, ZSP, ZCW, iPod/USB, HD radio, Parking Assist. Rear Fogs, Hardwire V1, ProFit G3.
ED May 12, 2009, Munich dropoff May 16, Redelivery June 22, 2009




Prior 33 years of cars: 1967 BelAir wagon / 1968 LeMans Tempest / 1970 Mustang Mach 1 / 1972 El Dorado / 1978 Corvette (kept until first Bronco) / 1981 Subaru GL wagon AWD / 1983 s10 Blazer 4x4 (big mistake) / 1985 Bronco 4x4 / 1996 Bronco 4x4 / 2004 Passat 4motion

Last edited by Zooks527; 02-26-2013 at 02:20 PM.
Reply With Quote
  #7  
Old 02-26-2013, 02:28 PM
Verts4Ever's Avatar
Verts4Ever Verts4Ever is offline
Cobb-Powered N55
Location: Phoenix West Valley
 
Join Date: Jul 2011
Posts: 873
Mein Auto: 2011 E93 335i
Quote:
Originally Posted by laser View Post
I've had some issues with the BMW Assist not being correctly activated by the delivering dealer
When my wife and I took possession of our E93, we were told by our CA that our dealer does not activate BMW Assist and we would need to do so ourselves.
Reply With Quote
  #8  
Old 02-26-2013, 02:33 PM
laser's Avatar
laser laser is offline
now driving number eight!
Location: Atlanta
 
Join Date: Aug 2004
Posts: 2,171
Mein Auto: 2007 S2000
Quote:
Originally Posted by Verts4Ever View Post
When my wife and I took possession of our E93, we were told by our CA that our dealer does not activate BMW Assist and we would need to do so ourselves.
That's bogus and would send me to a new dealer.

The CA should sit in the car with you and call BMW Assist with you to set up. I've had this done multiple times at my dealer and at the PDC in Greer.
__________________
Laser

"sometimes you're the windshield .... sometimes you're the bug"
___________________________

2014 328i Mojave Metallic
2009 328i Black Sapphire Metallic
2007 328i Black Sapphire Metallic
2007 Honda S2000 Berlina Black
(Hey Jim... am I diversified?)
Reply With Quote
  #9  
Old 02-26-2013, 02:39 PM
jimhead jimhead is offline
Registered User
Location: SF
 
Join Date: Feb 2009
Posts: 37
Mein Auto: 2001 330Ci
Quote:
Originally Posted by Zooks527 View Post
You know, this is an interesting point.

I thought the SOS function was supposed to go off in a severe accident. Here's a case where it didn't trigger when the front air bags went off, nor did it trigger on mine when I was rear-ended hard enough to deploy the active headrest.

When does it go off?

EDIT: Actually, for the original poster, are you a subscriber? The button may be there, but if you didn't purchase the feature, I don't believe it will do anything.
On the day we picked up the car the dealer showed us how to activate it, and my wife sat through the activation process talking through the system to somebody on the other end. There was some paperwork and stuff we had to sign. So, yes, we're subscribers.

Maybe the dealer goofed, maybe a technical issue with cell network, maybe the equipment in the car failed. In the end IT SUCKS.

Suggest future BMW buyers not to invest money or faith into dumb features like this.
Reply With Quote
  #10  
Old 02-26-2013, 04:13 PM
beden1's Avatar
beden1 beden1 is offline
Officially Welcomed to the 'Fest
Location: PA & FL
 
Join Date: Dec 2007
Posts: 4,547
Mein Auto: '11 E93 335is & '08 535xi
I'm very sorry for your wife's experience and fortunately both she and your child are OK.

I have not thought about this feature until your post. I sat with the dealer when we set this and other functions up in my car. But, I don't remember if this is something we need to subscribe to after the warranty period ends?

I see your car listed is a 2001. Do you think yourservice subscription ended? (sorry, I re-read your post and see that you have a 2012). I am very interested in learning what you find out from the dealer or BMW, particularly since you are still under warranty.
__________________

Current Stablemates:
'12 Porsche 911 GTS Cabriolet; '11 BMW E93 335is; '08 BMW E60 535xi
Favorite Cars Gone But Not Forgotten:
'09 Corvette ZO6; '04 MB S600; '01 BMW 740iL; '90 Nissan 300ZX 2+2; '89 Jeep Grand Wagoneer; '79 BMW 320i; '79 MB 300D; '67 MG Midget

Last edited by beden1; 02-26-2013 at 04:16 PM.
Reply With Quote
  #11  
Old 02-26-2013, 05:22 PM
hellosopo hellosopo is offline
Officially Welcomed to the 'Fest
Location: New England
 
Join Date: Oct 2009
Posts: 227
Mein Auto: 2011 E90 328xi N51
Quote:
Originally Posted by jimhead View Post
Maybe the dealer goofed, maybe a technical issue with cell network, maybe the equipment in the car failed. In the end IT SUCKS.

Suggest future BMW buyers not to invest money or faith into dumb features like this.
I suppose if I get in an accident, having a car with the potential ability to call automatically for help is better than one that will always just sit there and do nothing. I'm sorry it didn't work in your situation but I fail to see how that makes it a "scam."
Reply With Quote
  #12  
Old 02-26-2013, 06:08 PM
Submariner Submariner is offline
Officially Welcomed to the 'Fest
Location: North NJ
 
Join Date: Oct 2011
Posts: 111
Mein Auto: 328i Monaco Blue 'vert
Interestng... I have never tested my SOS. Dealer said it was activated etc prior to me taking delivery. I have my PIN and email address sent to BMW assist.
Can we test it anytime? I have had the car 1 year already. It is a 2010 CPO ...
Reply With Quote
  #13  
Old 02-26-2013, 06:18 PM
laser's Avatar
laser laser is offline
now driving number eight!
Location: Atlanta
 
Join Date: Aug 2004
Posts: 2,171
Mein Auto: 2007 S2000
Yes, just push the SOS button ....... They are glad to talk to you ....... Peace of mind that it is working
__________________
Laser

"sometimes you're the windshield .... sometimes you're the bug"
___________________________

2014 328i Mojave Metallic
2009 328i Black Sapphire Metallic
2007 328i Black Sapphire Metallic
2007 Honda S2000 Berlina Black
(Hey Jim... am I diversified?)
Reply With Quote
  #14  
Old 02-26-2013, 07:28 PM
TXFred TXFred is offline
Officially Welcomed to the 'Fest
Location: Austin, TX
 
Join Date: Apr 2012
Posts: 236
Mein Auto: 2008 335i Convertible
Quote:
Originally Posted by Zooks527 View Post
I thought the SOS function was supposed to go off in a severe accident. Here's a case where it didn't trigger when the front air bags went off, nor did it trigger on mine when I was rear-ended hard enough to deploy the active headrest.
I have a question. I let my service expire, since I found that a AAA membership was cheaper and gave better coverage if I needed my vehicle towed.

But if I'm in an accident, will they still be alerted that the airbags have deployed, and be able to send emergency crews to my location?

An even better question is, will they do this even if I haven't got coverage? I have this nightmare vision of slowly bleeding to death while trying to give the representative my credit card number.

Frederic

P.S. If nobody knows, I may just push the button and ask them.
__________________
Any idiot can be fast in a straight line. The corners are what separates the drivers from the commuters.

Powered by corn.
Reply With Quote
  #15  
Old 02-26-2013, 07:34 PM
Last Sight's Avatar
Last Sight Last Sight is offline
Officially Welcomed to the 'Fest
Location: Hunterdon County, NJ
 
Join Date: Feb 2013
Posts: 408
Mein Auto: BLT335xi, e92 6MT
Quote:
Originally Posted by jimhead View Post
Collision was not that severe. But even if it were, the SOS system would be REALLY USELESS if it were so easily damaged.

OBVIOUSLY this is a forum that has no affiliation with BMWNA. I'm just pissed and need to vent. Am I not allowed to do that?
As an EMT, I'm hoping everything was alright. Health and happiness to you and your family.
__________________
BMWCCA #489063

The BLT335xi - '11 BMW 335xi, M-Sport, Convenience, Premium, H/K sound, iDrive

Previous Rides:
'13 Cadillac ATS - Fired
'09 BMW 328xi - KIA by Bambi, reincarnated in Michigan
'11 Ford Fusion SEL
'08 Honda Accord Coupe
'01 Saab 9-3 2.0T
Reply With Quote
  #16  
Old 02-27-2013, 08:04 PM
hellosopo hellosopo is offline
Officially Welcomed to the 'Fest
Location: New England
 
Join Date: Oct 2009
Posts: 227
Mein Auto: 2011 E90 328xi N51
Quote:
Originally Posted by TXFred View Post
An even better question is, will they do this even if I haven't got coverage? I have this nightmare vision of slowly bleeding to death while trying to give the representative my credit card number.
I don't see how the system is going to work at all. Without an active subscription BMW is not going to maintain the cellular service for the car which BMW Assist operates with.
Reply With Quote
  #17  
Old 02-27-2013, 08:51 PM
Orient330iNYC's Avatar
Orient330iNYC Orient330iNYC is offline
Flying monkey herder
Location: Wall St
 
Join Date: Jul 2002
Posts: 7,006
Mein Auto: Daihatsu Terrios
Quote:
Originally Posted by hellosopo View Post
I don't see how the system is going to work at all. Without an active subscription BMW is not going to maintain the cellular service for the car which BMW Assist operates with.
this.

without an active subscription, the cellular radio in the car is deactivated.
at least on older cars, you needed to bring the car to the dealer for recoding to reactivate the bmw assist module if service lapsed.
__________________
Past: 2001 330i ZSP/ZPP/Step
Past: 2004 S60R 6MT Sport
Past: 2007 335i 6MT ZSP/ZCW/322/655
Past: 2010 335xi ZMP/ZCW/ZPP/PPK/PE
Present: 2013 335i 6MT ZMM/ZDH/ZTP/3AG/494/508
Current Homeland Threat Level:

Last edited by Orient330iNYC; 02-27-2013 at 08:53 PM.
Reply With Quote
  #18  
Old 02-27-2013, 10:24 PM
boramkiv's Avatar
boramkiv boramkiv is offline
Propellers Up Front
Location: Chesapeake, VA
 
Join Date: Jan 2011
Posts: 1,763
Mein Auto: Some Bavarian car outside
Apparently you must have an active subscription. I tried to look it up on their site to confirm, but it didn't work for me on two different occasions. My wife and I had a loaner 535Xi that had an oil cooler break spitting oil all in the engine during a road trip. I hit the SOS button for help and although I was able to talk to someone, the location of the vehicle could not be determined. Had a similar issue with our 5 when it was hit a few years back. It wasn't enough to deploy bags, but after contacting them via the button (rather than finding the phone) they said we needed to call 911 via a cell phone because they couldn't determine our location.

I asked my SA about it and he said an active subscription is needed. I don't know if an active subscription would allow the car to automatically trigger the SOS in a violent crash. (Doesn't make sense) You would think the car would call regardless due to its sensors and you'd be able to talk to someone without them knowing where you are due to location services and info you didn't provide for activation.

Last edited by boramkiv; 02-27-2013 at 10:26 PM.
Reply With Quote
  #19  
Old 03-01-2013, 09:41 AM
jimhead jimhead is offline
Registered User
Location: SF
 
Join Date: Feb 2009
Posts: 37
Mein Auto: 2001 330Ci
I called up BMW Assist (not roadside assistance ... they're different groups), and the lady on the phone read off a log of the incident from their side:
- Received notification that airbags deployed
- Unable to establish voice communication with person in the vehicle
- They dispatched emergency vehicles to location of car, as they are required to do when they are notified of airbags deployed
- There was a second dispatch of emergency crew, presumably from my wife's 911 call.

It was hard getting it into the BMW Assist rep's head that something was broken. From her side the system worked as it should, but I had to explain to her that there is evidently something broken with the voice communication part. So then she said that they recommend customer's test the SOS button once a month to make sure they can communicate with a BMW Assist person.

It's like saying it's up to you to pull the red fire alarm levers in your office building every now and then just to make sure the emergency system works. Actually somebody does test those things regularly -- fire inspectors.

Lesson learned is that BMW Assist doesn't have the reliability of true emergency response equipment because (1) something malfunctioned less than 1 year from when it was last tested and (2) nobody enforces or guarantees its reliable function. The BMW Assist Terms and Conditions basically says they're not responsible for jack. Anyways the car's getting repaired as we speak, and I will have the dealer debug/fix/replace the stuff in the car.
Reply With Quote
  #20  
Old 03-01-2013, 02:46 PM
hellosopo hellosopo is offline
Officially Welcomed to the 'Fest
Location: New England
 
Join Date: Oct 2009
Posts: 227
Mein Auto: 2011 E90 328xi N51
Quote:
Originally Posted by jimhead View Post
Lesson learned is that BMW Assist doesn't have the reliability of true emergency response equipment because (1) something malfunctioned less than 1 year from when it was last tested and (2) nobody enforces or guarantees its reliable function. The BMW Assist Terms and Conditions basically says they're not responsible for jack. Anyways the car's getting repaired as we speak, and I will have the dealer debug/fix/replace the stuff in the car.
Of course it isn't guaranteed. Your cellphone isn't guaranteed to work either. Any reasonable person would realize it's impossible to guarantee the reliability of the system since first of all it is dependent on the cellular network and secondly it is impossible for BMW to engineer the system to survive all crash situations.

The bottom line is that it sounds like the most important part of the system automatically worked, which is that the BMW Assist call center was notified that airbags in the car deployed, the car sent your location to them, and they dispatched emergency workers to you.
Reply With Quote
  #21  
Old 09-05-2013, 10:06 AM
HIRISC HIRISC is offline
Registered User
Location: Minneapolis, MN (BRrrr)
 
Join Date: Mar 2006
Posts: 85
Mein Auto: 2013 X5-50i Ms/Mp
Quote:
Originally Posted by hellosopo View Post
....The bottom line is that it sounds like the most important part of the system automatically worked, which is that the BMW Assist call center was notified that airbags in the car deployed, the car sent your location to them, and they dispatched emergency workers to you.
You either can't read or you work (as a woman) for BMW Assist.
__________________
Go 50i or Go Home

Last edited by HIRISC; 09-05-2013 at 10:11 AM.
Reply With Quote
  #22  
Old 09-05-2013, 10:11 AM
HIRISC HIRISC is offline
Registered User
Location: Minneapolis, MN (BRrrr)
 
Join Date: Mar 2006
Posts: 85
Mein Auto: 2013 X5-50i Ms/Mp
Quote:
Originally Posted by jimhead View Post
Dear BMW,
The BMW Assist feature and SOS button in our 2012 3-series is a scam and utter failure. My wife and infant were recently involved in a collision with airbags deployed. She called 911 on her cell phone, and the police arrived and managed to push the car to the side of the road. She then pushed the SOS button in the car in order to get some help from BMW Assist about getting the car towed. Nothing. The radio displayed something about the call being active, but no dispatcher came through. 30 minutes passed, still nothing and still stranded. Why do you charge us and install a useless SOS button in our car, a feature who promises help for times of direst need? Who f**ked up here?

Jim - we had a very similar situation.

My wife's 550i locked my son inside the car with the fob sitting on the passenger seat when my wife went to shut the rear passenger door from the outside (fail #1). I called BMW Assist from my X5 and though they allegedly sent four different signals to unlock the car, the car did not unlock. I drove 20 miles to retrieve a 2nd key (car was on and a/c working - otherwise, the window would have been sacrificed).

I raised hell with our dealer who told me that BMW Assist told them that they could not communicate with the car because we had not used the SOS feature since the activation (your fire alarm analogy exactly).

Locking with a FOB inside is absurd.

Failure to unlock due to SOS inactivity is absurd.

I've owned 6 BMW's.. these two will be our last ones.

YOU HEAR THAT BMW?
__________________
Go 50i or Go Home
Reply With Quote
Reply

Bookmarks


Forum Navigation
Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > 3 Series / 4 Series > E90/E91/E92/E93 (2006 - 2013)
Today's Posts Search
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On



Forum Jump


All times are GMT -7. The time now is 04:44 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
© 2001-2011 performanceIX, Inc. All Rights Reserved .: guidelines .:. privacy .:. terms