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E90/E91/E92/E93 (2006 - 2013)
The E9X is the 4th evolution of the BMW 3 series including a highly tuned twin turbo 335i variant pushing out 300hp and 300 ft. lbs. of torque. BMW continues to show that it sets the bar for true driving performance! -- View the E9X Wiki

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Old 04-06-2013, 11:29 AM
Solebury535xi Solebury535xi is offline
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Location: Solebury, PA
 
Join Date: Jul 2007
Posts: 176
Mein Auto: 2008 BMW 535xi Wagon
Great dealer experience

A couple of weeks ago I had my 2011 335xi sedan in for routine service at Thompson BMW in Doylestown, PA, where I bought the car and have always taken it to be serviced. A day or so after I got it back I noticed some minor (but expensive to repair, I suspect) damage to the front bumper--it looked liked someone had backed into it with a trailer hitch. Since I have PDC I'm certain I didn't do it myself, yet I couldn't be certain that it hadn't happened under my watch and I just hadn't noticed it.

I mentioned my concern that the damage had happened while at the dealer in their routine service follow-up phone call. Lo and behold, a few days later I got a call from a service manager, sent him a couple of photos of the damage as he requested, and within 36 hours they'd said they would fix the bumper. The work was done last week--they also threw in a an X3 loaner for two days--and was superbly performed.

I'm very impressed with Thompson's response to this problem, especially given the uncertainty of exactly where the damage took place, and believe such extraordinary service deserves a shout out here.
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Old 04-06-2013, 11:37 AM
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tturedraider tturedraider is offline
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Location: Chicago, north shore (via Tennessee & Texas)
 
Join Date: Nov 2005
Posts: 15,138
Mein Auto: '06 Sonora/Beige 330i :-)
Great to hear of a dealer stepping up like that!! Thanks for posting.
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