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X6 E71 / E72 (2008 - current)
The newest sport activity vehicle from BMW is a crossover-coupe style and is expected to appear sometime in 2008!

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  #1  
Old 07-09-2013, 04:12 PM
dingular dingular is offline
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Location: Boston
 
Join Date: Feb 2013
Posts: 127
Mein Auto: 2013 x6 50i
Steering wheel adjuster died

So I had the x6 in for service as one of the levers in the cup holder wasn't working (was like that when I got it). They replaced that cup holder which I guess necessitated taking apart the center console. When I picked it up the steering wheel adjuster wasn't working so I brought it back in and scheduled to return the next morning.

They told me some mechanism is busted so they ordered a whole steering column just to get that one part. All of this is under warranty but they didn't tell me if one led to the other. Anyone know if the two are somehow related or is this coincidence?
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  #2  
Old 07-09-2013, 08:16 PM
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daders daders is offline
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Location: DFW, TX
 
Join Date: Jul 2011
Posts: 563
Mein Auto: 2010 F07 550i, 2009 B8 A4
As Judge Judy says, "I don't believe in coincidences." My very limited experience is very consistent across dealers and companies, from a Florida (BMW) breaking my glove box on my E34 while replacing cabin filter to requiring multiple trips for separate issues unresolved the first time (Texas Audi dealership). I just haven't had enough positive experiences to trust them...if I had the choice I would ask them to take off another 5k from invoice and I'd choose a local Indy that I trust to service my car from day 1.

Just my opinion...as an aside, perhaps there is a thread for reliable, quality service dealers? I haven't done a search, but if not it might be worthwhile starting such a thread.
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Old 07-11-2013, 03:43 PM
dingular dingular is offline
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Location: Boston
 
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Mein Auto: 2013 x6 50i
Frankly I agree. Coincidence is too easy here
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