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Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > 5 Series > E60 (2004 - 2010)

E60 (2004 - 2010)
BMW 5-Series (E60 chassis) was first seen in the Unites States in the fall of 2003 with a 2004 Model Year designation. The E60 is now available as a 528i, 528xi, 535i, 535xi, 550i and a 535xi sports wagon! -- View the E60 Wiki

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  #1  
Old 07-14-2013, 07:10 AM
535kjp 535kjp is offline
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Location: New Jersey
 
Join Date: Mar 2013
Posts: 258
Mein Auto: 2010 535i XDrive
Car dinged at service!

Brought my car in for service last Monday and it was ready a day later. I'm one of the guys who emphasizes that the dealer refrains from washing the car after service solely due to the fact that my rear bumper was all scratched up when they washed it previously. But I let that incident slide, and the bumper ended up being tapped and repainted/cleared anyway.

But now that same day I got the car back(Tuesday), I was doing a quick detail and saw the ding but figured it was something that I just never saw since I bought the car in March. Then today in the sunlight while walking up to the car, the ding was very noticeable, and I was assured that it wasn't there before.

I thought about where/how this could occur since I only park in corner spots and remote areas of the parking lot. Then it clicked, I saw the ding the same day I got it back from service, and they must've damaged it yet again!

I made another appointment the day after I got the car back (Wednesday), because my problem was still present, and they gave me an appointment for tomorrow.

I may email my SA today about this, but how do I go about this?

I haven't mentioned it since it just clicked today, they have damaged my car before, I swiftly made an appointment the next day, and I've tried to contact my SA all week with no luck.

What should I do?


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  #2  
Old 07-14-2013, 11:29 AM
skj69nyc skj69nyc is offline
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Location: New Jersey
 
Join Date: May 2011
Posts: 76
Mein Auto: 535i X drive
Sorry to hear about the Ding. Which dealership was it? I would contact the service manager and dealership general manager. Explain the situation and you try contacting the SA and did not get any responds. Plus this is the second incident. Good Luck.
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Old 07-14-2013, 12:03 PM
535kjp 535kjp is offline
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Location: New Jersey
 
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Posts: 258
Mein Auto: 2010 535i XDrive
Car dinged at service!

Quote:
Originally Posted by skj69nyc View Post
Sorry to hear about the Ding. Which dealership was it? I would contact the service manager and dealership general manager. Explain the situation and you try contacting the SA and did not get any responds. Plus this is the second incident. Good Luck.
If I talk to anyone of high power it will have to wait until tomorrow. My car is going back to be fixed for the same issue that brought it in. Basically, I took my car in to get dinged and have my issue persist.

This occurred at Morristown BMW where they gave my car back to me inside a garage where the ding is virtually invisible. ALL OTHER TIMES, my car was given to me outside. Coincidence? Perhaps...

I already Emailed my SA. We'll see what happens


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Old 07-14-2013, 03:55 PM
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batmbl batmbl is offline
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Location: MS Gulf Coast
 
Join Date: Jan 2013
Posts: 399
Mein Auto: 2009 535i
Car dinged at service!

This thread caught my attention since I had the very same situation a week ago. I did not notice the damage (front bumper paint scraped) until I returned home after service (60 miles away). I immediately emailed the SA with a picture of the damage. The SA, to his credit, called me first thing the next morning to apologize for the damage and arrange for delivering a courtesy car to me to use while they repaired my car. I have used this dealership since buying my car in Feb this year. We have a good relationship.

If the SA does not give you satisfaction you'll have to involve the owner/manager of the dealership.


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Old 07-14-2013, 06:51 PM
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burnie35 burnie35 is offline
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Location: The Villages, Florida
 
Join Date: Dec 2011
Posts: 351
Mein Auto: 2009 BMW 535i Sport
Car dinged at service!

My BMW dealer inspects the car prior to service and requires a signature ... that way we're both covered, so this type of situation won't happen. It's good for both parties.


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Old 07-18-2013, 08:17 AM
535kjp 535kjp is offline
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Location: New Jersey
 
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Mein Auto: 2010 535i XDrive
Car dinged at service!

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Last edited by 535kjp; 07-18-2013 at 08:27 AM.
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Old 07-18-2013, 08:26 AM
535kjp 535kjp is offline
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Location: New Jersey
 
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Mein Auto: 2010 535i XDrive
Car dinged at service!

They fixed the dent no questions asked. Had their paintless dent repair guy come in yesterday


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Old 07-18-2013, 03:33 PM
skj69nyc skj69nyc is offline
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Location: New Jersey
 
Join Date: May 2011
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Mein Auto: 535i X drive
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Originally Posted by 535kjp View Post
They fixed the dent no questions asked. Had their paintless dent repair guy come in yesterday


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GREAT NEWS

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