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X6 E71 / E72 (2008 - current)
The newest sport activity vehicle from BMW is a crossover-coupe style and is expected to appear sometime in 2008!

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  #1  
Old 08-02-2013, 05:10 AM
john&kris john&kris is offline
John & Kris Aiken SC
Location: Aiken SC
 
Join Date: Oct 2012
Posts: 56
Mein Auto: "13 335i Conver & "14 X6
BMW NA Surveys

We are on our 3rd BMW in a little over a year..currently have a 2013 335i convertible and a 2014 X6 35i. We have yet to receive any surveys from BMW. The only one we get is a short one from the dealership about sales and finance staff and condition of the dealership.
Does BMW do their own or is the dealership it.
When we had Lexus vehicle we would get them from both the dealer and an extensive one from Lexus with a ton of questions regarding the vehicle.
Thanks John
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  #2  
Old 08-03-2013, 05:27 PM
HG132's Avatar
HG132 HG132 is offline
Go Phillies!
Location: NJ--20 minutes from CBP
 
Join Date: Feb 2007
Posts: 610
Mein Auto: 2014 X6 35i
Usually, you will get a brief survey from the dealership after a purchase and any service experience. You may also receive a phone call from the dealership (it could even come before the brief survey) asking how your service or dealer experience was. After the dealership survey, you should receive a more formal BMWNA survey. This is the survey that the CA and your service dept. refers to when they ask you to contact the dealership with any issues if you cannot score them a 5.

If you haven't received any surveys, you could always contact BMWNA and make sure they have your correct email information.
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  #3  
Old 08-03-2013, 09:49 PM
dingular dingular is offline
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Location: Boston
 
Join Date: Feb 2013
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Mein Auto: 2013 x6 50i
I've had my x6 in for about 5 services and never got a single survey to date...
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