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E90/E91/E92/E93 (2006 - 2013)
The E9X is the 4th evolution of the BMW 3 series including a highly tuned twin turbo 335i variant pushing out 300hp and 300 ft. lbs. of torque. BMW continues to show that it sets the bar for true driving performance! -- View the E9X Wiki

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Old 09-17-2013, 06:17 AM
el jimador el jimador is offline
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Location: Arlington, VA
 
Join Date: Jun 2008
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Mein Auto: 09 328i
BMW of Annapolis

Stay away from BMW of Annapolis. The one experience with them was unbelievably horrible. My wife was visiting her parents in Annapolis with our 6 month old daughter when the driver's side wiper flew off in a rain storm. So she immediately drove to BMW of Annapolis to get a new one. The SA told her that people wait weeks for Saturday appointments and that he couldn't help her. He even told her that he couldn't get the car history to tell if the wiper would be covered under the maintenance plan. After much arguing, the SA relented and 2 hours later she had new wipers. All that for freakin wipers!!!!

It boggles my mind the lack of customer service. All the SA had to say was 'we can get this done for you'. It's wipers, 5 min job. Instead he was condescending to my wife and made it seem like it was a huge inconvenience for him.
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Old 09-17-2013, 06:39 AM
CALWATERBOY's Avatar
CALWATERBOY CALWATERBOY is offline
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Location: San Francisco
 
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Mein Auto: 2009 E93 N54
Quote:
Originally Posted by el jimador View Post
Stay away from BMW of Annapolis. The one experience with them was unbelievably horrible. My wife was visiting her parents in Annapolis with our 6 month old daughter when the driver's side wiper flew off in a rain storm. So she immediately drove to BMW of Annapolis to get a new one. The SA told her that people wait weeks for Saturday appointments and that he couldn't help her. He even told her that he couldn't get the car history to tell if the wiper would be covered under the maintenance plan. After much arguing, the SA relented and 2 hours later she had new wipers. All that for freakin wipers!!!!

It boggles my mind the lack of customer service. All the SA had to say was 'we can get this done for you'. It's wipers, 5 min job. Instead he was condescending to my wife and made it seem like it was a huge inconvenience for him.

SA's are a breed apart. I suspect many to be prison parolees and those re-entering the work force after a period of psychiatric incarceration. Here are a few from a dealer just North of San Francisco:



Last edited by CALWATERBOY; 09-17-2013 at 10:55 PM.
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