BMW of Annapolis
Stay away from BMW of Annapolis. The one experience with them was unbelievably horrible. My wife was visiting her parents in Annapolis with our 6 month old daughter when the driver's side wiper flew off in a rain storm. So she immediately drove to BMW of Annapolis to get a new one. The SA told her that people wait weeks for Saturday appointments and that he couldn't help her. He even told her that he couldn't get the car history to tell if the wiper would be covered under the maintenance plan. After much arguing, the SA relented and 2 hours later she had new wipers. All that for freakin wipers!!!!
It boggles my mind the lack of customer service. All the SA had to say was 'we can get this done for you'. It's wipers, 5 min job. Instead he was condescending to my wife and made it seem like it was a huge inconvenience for him.