Welcome to Bimmerfest -- The #1 Online Community for BMW related information! Please enjoy the discussion forums below and share your experiences with the 200,000 current, new and past BMW owners. The forums are broken out by car model and into other special interest sections such as BMW European Delivery and a special forum to voice your questions to the many BMW dealers on the site to assist our members!

Please follow the links below to help get you started!

Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > M Series > F12 / F13 M6 & F06 M6 Gran Coupe (2012 - current)

F12 / F13 M6 & F06 M6 Gran Coupe (2012 - current)
F12 / F13 BMW M6 and F06 M6 Gran Coupe Forum.

Reply
 
Thread Tools Display Modes
  #1  
Old 05-28-2014, 04:37 PM
bigbrian bigbrian is offline
Registered User
Location: Wichita, KS
 
Join Date: Apr 2014
Posts: 10
Mein Auto: 2013 M6 F12
Bimmian Customer Service Sucks

It's always interesting after you have a problem with a company.... You wind up Googleing the company's name and you find numerous posts about other people's nightmares dealing with the company. I guess I should start researching the company BEFORE I buy something from them.

Let's talk about Bimmian. I ordered a set of of AutoCarbon Carbon Fiber mirror covers for my 2013 M6 F12. I took the covers to my local BMW dealership to be installed. The dealership called me and said "Brian we have a problem" and they texted me a couple pictures of the fitment (pics below). I told them to just put the original covers back on and I would handle it with Bimmian.

So I contacted Bimmian back on 5/16/14 and it has been everything from not getting back to me, giving me the run around, to telling me how the mirrors should be installed (it's not rocket science folks). One of the suggestions/questions was "did you take the old covers off first". I am not sure how in the world you would attempt to install new covers with the old covers STILL IN PLACE but I guess they found the need to tell me (or ask me) that lovely tidbit of information.

Anyhow, it's now 5/28/14 (yes the run around has been going on for 12 days) and I finally got fed up with their nonsense. I bluntly told them I wanted to return the mirror covers and I do not want to 'troubleshoot' the issue further to which they replied "... the refund will be subject to a 20% restocking fee."

I am not sure why I should pay a restocking fee for a part that is defective and will not fit my vehicle -- I even sent them pictures of the fitment. I have contacted my bank and will let them handle Bimmian from this point forward.


Message Here Folks: Bimmian customer service sucks. You have been warned.


Pictures of Fitment:





__________________

/// 2o13 m6 f13 . burger tuned . 21" adv.1 deep concaves . full length eisenmann exhaust w/ catless downpipes . vorsteiner carbon fiber . kw 1.2" drop w/ dinan sways . bel stir+ w/ alp jammer . jl audio beats

Last edited by bigbrian; 05-28-2014 at 08:51 PM.
Reply With Quote
Advertisement
  #2  
Old 05-29-2014, 09:58 AM
bigbrian bigbrian is offline
Registered User
Location: Wichita, KS
 
Join Date: Apr 2014
Posts: 10
Mein Auto: 2013 M6 F12
Bimmian decided to accept the return and NOT charge me the restocking fee. This was after I called my bank and informed Bimmian of the chargeback. I will never purchase anything from them again.
__________________

/// 2o13 m6 f13 . burger tuned . 21" adv.1 deep concaves . full length eisenmann exhaust w/ catless downpipes . vorsteiner carbon fiber . kw 1.2" drop w/ dinan sways . bel stir+ w/ alp jammer . jl audio beats
Reply With Quote
  #3  
Old 07-01-2014, 09:35 PM
xhou1986 xhou1986 is offline
Registered User
Location: boston
 
Join Date: Jun 2013
Posts: 13
Mein Auto: 2013650gc, m6 coupe
Same experience with BMW NA customer relations, it's terrible.
Reply With Quote
  #4  
Old 07-01-2014, 10:07 PM
bigbrian bigbrian is offline
Registered User
Location: Wichita, KS
 
Join Date: Apr 2014
Posts: 10
Mein Auto: 2013 M6 F12
Latest update... When they received the carbon fiber mirrors Bimmian said they were "damaged" so they only wanted to credit me $150. I charged back with Bank of America for $300 so I am letting my bank deal with it.

There is no way they were damaged. I wrapped them in so much bubble wrap it was ridiculous. The funny part is Bimmian tells you to say the merchandise is worth $1 when you send it back (this is in their return instructions).

These guys are a bunch of jokers. I cannot believe a place like this is even in business.

Brian
__________________

/// 2o13 m6 f13 . burger tuned . 21" adv.1 deep concaves . full length eisenmann exhaust w/ catless downpipes . vorsteiner carbon fiber . kw 1.2" drop w/ dinan sways . bel stir+ w/ alp jammer . jl audio beats
Reply With Quote
Reply

Bookmarks


Forum Navigation
Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > M Series > F12 / F13 M6 & F06 M6 Gran Coupe (2012 - current)
Today's Posts Search
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On



Forum Jump


All times are GMT -7. The time now is 09:32 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
© 2001-2011 performanceIX, Inc. All Rights Reserved .: guidelines .:. privacy .:. terms