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Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > 5 Series > E60 / E61 (2004 - 2010)

E60 / E61 (2004 - 2010)
BMW 5-Series E60 Sedan was first seen in the Unites States in the fall of 2003 with a 2004 Model Year designation. The E61 wagon followed shortly there after. The E60/E61 5 series is now available as a 528i, 528xi, 535i, 535xi, 550i and a 535xi sports wagon! -- View the E60 Wiki

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  #1  
Old 12-30-2015, 04:40 AM
DJtoad DJtoad is offline
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New N54 injector warranty extension for 2010 cars

Saw on another forum yesterday that BMW North America has extended the warranty on injectors for 2010 and some 2011 cars with the N54 engine to 10 years / 120K miles. Appears to be in the US only. I'm going to submit a claim for my Rock Auto replacements. I doubt I'll be reimbursed but it's worth the cost of a stamp to try:

SI B01 02 15

E60 (535i Sedan and 535i xDrive Sedan)
Model Year 2010 produced 1/21/2009 to 12/17/2009

E61 (535i xDrive Sports Wagon)
Model Year 2010 produced 2/18/2009 to 3/30/2010

E71 (X6 xDrive35i)
Model Year 2010 produced 6/10/2009 to 3/18/2010

E82 (135i Coupe)
Model Year 2010 produced 8/13/2009 to 2/26/2010

E88 (135i Convertible)
Model Year 2010 produced 7/22/2009 to 2/26/2010

E89 (Z4 sDrive35i)
Model Years 2010 and 2011 produced 8/31/2009 to 8/30/2011

E90 (335i Sedan and 335i xDrive Sedan)
Model Year 2010 produced from 4/23/2009 to 2/25/2010

E92 (335i Coupe and 335i xDrive Coupe)
Model Year 2010 produced 7/27/2009 to 02/26/2010

E93 (335i Convertible)
Model Year 2010 produced 8/29/2009 to 2/25/2010

F01 (740i Sedan)
Model Years 2011 and 2012 produced 11/16/2009 to 6/20/2012

F02 (740Li Sedan LWB)
Model Years 2011 and 2012 produced 2/18/2010 to 6/20/2012

With the N54 engine

For the above-referenced vehicles, BMW of North America, LLC (“BMW NA”) is extending the limited warranty for the fuel injectors to:

10 years/120,000 miles as determined by the vehicle’s original in-service date

This bulletin is notice of a “limited warranty extension.” This is NOT a notice of a Recall or Service Action.

For a customer to request reimbursement for a “qualifying customer-pay repair” performed either by an authorized BMW center or independent repair shop located in the United States (including Puerto Rico), please have him/her submit his/her reimbursement request “online” at www.BMW-RP.com .

Alternative Method to Request Reimbursement
Mail or fax your request and documentation to:
BMW Customer Reimbursement Center
Attention: B-ELWR 2015 Fuel Injectors 10Y120M
P.O. Box 561089
Dallas, Texas 75356
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
For all other questions, please contact the BMW’s Customer Relations and Services via email at Customerrelations@bmwusa.com or via telephone at 1-800-831-1117.
Please have your 17-character Vehicle Identification Number (VIN) available and include the VIN with all communications.
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  #2  
Old 12-30-2015, 09:24 AM
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Dallasboy1985 Dallasboy1985 is offline
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My car is production date 03/09 and model 2010 I just put my vin number and it says "your vehicle is not covered under the warranty extension" . Bmw is a joke as always.
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  #3  
Old 12-30-2015, 09:47 AM
DJtoad DJtoad is offline
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Quote:
Originally Posted by Dallasboy1985 View Post
My car is production date 03/09 and model 2010 I just put my vin number and it says "your vehicle is not covered under the warranty extension" . Bmw is a joke as always.
The reimbursement program doesn't begin until mid-January ("The reimbursement request options that follows are planned to be available on or after the week of 1/11/2016."). I'd suggest trying again in 2-3 weeks.
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  #4  
Old 12-30-2015, 12:48 PM
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banglenot banglenot is offline
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Thanks for the tip, DJ. Going to help a lot of folks.
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  #5  
Old 01-06-2016, 10:40 AM
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Dallasboy1985 Dallasboy1985 is offline
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Update: Got a call back from the Bmw NA and yes my car is eligible for a reimbursement if I used the correct parts. This is the step in the right direction although I'm not sure if they'll accept the invoices from an Indy.
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  #6  
Old 01-06-2016, 08:40 PM
parallax parallax is offline
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Called a local bmw dealer today and the SA didn't know anything about it. He said there is a warranty extension for the high pressure fuel pump to 120k? Is that accurate?

I'll call back with this bulletin number. Where do I go to enter VIN to see if my vehicle applies?
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  #7  
Old 01-07-2016, 04:29 AM
dpat535x dpat535x is offline
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I can attest to the HPFP being warrantied til 120K miles, i just had mine replaced at 100K in Oct. I was also wondering about the injectors as i paid out of pocket for those in Oct as well. I bought the injectors myself and had a buddy to the work. I already expect not to be reimbursed for the work but was wondering or the equipment itself, anyone know any info?
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  #8  
Old 01-07-2016, 10:23 AM
parallax parallax is offline
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Originally Posted by dpat535x View Post
I can attest to the HPFP being warrantied til 120K miles, i just had mine replaced at 100K in Oct. I was also wondering about the injectors as i paid out of pocket for those in Oct as well. I bought the injectors myself and had a buddy to the work. I already expect not to be reimbursed for the work but was wondering or the equipment itself, anyone know any info?

That's great that you got it replaced under warranty. What type of symptoms did you have to know the HPFP was bad? Did you have to pay a bunch of diagnostic fees at dealer to determine the root HPFP cause? I only ask because I have a code 2AAF- Fuel pump-plausibility-delivery- rate control outside valid range. I am wondering if this is the HPFP on its way out but the dealer wants 250 to check that system, car runs well so I may be premature on this but I want to try and resolve that code if its related to the warranty extension, I have 80k on motor.
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  #9  
Old 01-07-2016, 01:05 PM
dpat535x dpat535x is offline
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I first got the engine malfunction warning , with a CEL. Took it to indy who suggested it might be under warranty. So dealer did not charge for diag fee. As far as codes, i attached my service invoice Click image for larger version

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  #10  
Old 01-07-2016, 03:59 PM
parallax parallax is offline
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Thanks for all the info! Called dealer, gave vin and I am eligible for the 3 major warranty extensions. Next up, walnut blasting at the dealer, amazingly- their prices are lower than local indys
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  #11  
Old 01-07-2016, 04:26 PM
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Dallasboy1985 Dallasboy1985 is offline
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Quote:
Originally Posted by parallax View Post
Thanks for all the info! Called dealer, gave vin and I am eligible for the 3 major warranty extensions. Next up, walnut blasting at the dealer, amazingly- their prices are lower than local indys

Would u like to share what are the three major warranty extensions. Thx
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  #12  
Old 01-07-2016, 10:26 PM
parallax parallax is offline
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Quote:
Originally Posted by Dallasboy1985 View Post
Would u like to share what are the three major warranty extensions. Thx
Major might have been too strong a word..but I'll take any warranty work I can get!
The high pressure fuel pump to 120k, waste gate on turbos till 82k and this bulletin for the injectors.
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  #13  
Old 01-11-2016, 10:40 AM
dpat535x dpat535x is offline
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anyone got any info on if there's reimbursement for parts if diy was done. Not expecting the labor to be paid back but what if I kept my receipts from Rock Auto for the 6 injectors? I also have the proposed invoice from the stealer( that i declined)
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  #14  
Old 01-16-2016, 05:39 AM
vadimr vadimr is offline
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Quote:
Originally Posted by dpat535x View Post
anyone got any info on if there's reimbursement for parts if diy was done. Not expecting the labor to be paid back but what if I kept my receipts from Rock Auto for the 6 injectors? I also have the proposed invoice from the stealer( that i declined)
I wonder the same.
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  #15  
Old 01-16-2016, 06:41 AM
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banglenot banglenot is offline
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I'd be amazed if they did. They'll tell you that you always had the opportunity to have the dealer do it. Maybe a reimbursement for dealer doing it (perhaps.....) for $$$ before the warranty was extended. But DIY? I really doubt it.
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  #16  
Old 01-16-2016, 08:06 AM
DJtoad DJtoad is offline
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Quote:
Originally Posted by banglenot View Post
I'd be amazed if they did. They'll tell you that you always had the opportunity to have the dealer do it. Maybe a reimbursement for dealer doing it (perhaps.....) for $$$ before the warranty was extended. But DIY? I really doubt it.
Someone in another forum called BMW NA several times, asked that very question, and was told to submit the reimbursement request via the web site so they didn't reject it outright. I'm submitting my request today. Since I obviously don't have a labor invoice, I'm going to type all of the requisite information into a document, explain that I didn't have to pay labor, and include a photo of my six used injectors as proof that they were replaced. Not sure that's necessary but it can't hurt.
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  #17  
Old 01-16-2016, 10:08 AM
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Dallasboy1985 Dallasboy1985 is offline
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I called Bmw NA and told them I got it done from a local shop, she said they wanna know if the right parts/work was done. So I'm thinking they'll reimburse just the parts only.
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  #18  
Old 01-16-2016, 01:27 PM
dpat535x dpat535x is offline
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Hopefully they consider the injectors from Rockauto as "approved"

Last edited by dpat535x; 01-16-2016 at 01:44 PM.
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  #19  
Old 01-16-2016, 05:21 PM
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banglenot banglenot is offline
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Quote:
Originally Posted by DJtoad View Post
Someone in another forum called BMW NA several times, asked that very question, and was told to submit the reimbursement request via the web site so they didn't reject it outright. I'm submitting my request today. Since I obviously don't have a labor invoice, I'm going to type all of the requisite information into a document, explain that I didn't have to pay labor, and include a photo of my six used injectors as proof that they were replaced. Not sure that's necessary but it can't hurt.
I'm prepared to be amazed..... stop back and let us know.
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  #20  
Old 01-16-2016, 09:41 PM
aber57 aber57 is offline
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There is no hard and fast set of rules for things like this. If it is a way they avoid fines for emissions items EPA has noted then they payment is more liberal. If it is class action lawsuit redress then it is more liberal. If it is goodwill effort then they can do what they please that they think buys them some customer healing.
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  #21  
Old 01-18-2016, 05:26 AM
DJtoad DJtoad is offline
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Originally Posted by banglenot View Post
I'm prepared to be amazed..... stop back and let us know.
Definitely will. Supposedly I'll be contacted within five business days if they need any additional information. So if I don't hear anything within a week I'm hoping that means the reimbursement request was accepted or at least not outright rejected. I guess we'll see. It takes 4-6 weeks to process everything.
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  #22  
Old 01-25-2016, 11:55 AM
skrelnik skrelnik is offline
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This is real! I have a 2010 535i xdrive (E60/N54) and have been suffering from consistent lean codes (P29E0 + P29E1 + P0171 ) but the problem could not be found. I had two indy's do smoke tests and had a valve cover replaced, but then codes came back. This morning I brought it to BMW Bridgeport (Connecticut) and it turned out not to be a leak, but instead they told me I needed new fuel injectors. All 6 fuel injectors were replaced under this 10-year emissions warranty, and the diagnosis fee, injectors and labor were 100% covered. Not one cent out of my pocket. I will say that the SA was unaware of this and he did look it up and eventually found it. If you are nice to the SA's and try not to be a know-it-all then they will work with you.

Last edited by skrelnik; 01-25-2016 at 11:56 AM.
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  #23  
Old 01-26-2016, 12:08 PM
DJtoad DJtoad is offline
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Thumbs up BMW reimbursed me for the injectors I purchased from Rock Auto

Quote:
Originally Posted by DJtoad View Post
Definitely will. Supposedly I'll be contacted within five business days if they need any additional information. So if I don't hear anything within a week I'm hoping that means the reimbursement request was accepted or at least not outright rejected. I guess we'll see. It takes 4-6 weeks to process everything.
So, guess who just received a check for $687.21 from BMW to reimburse me for the six injectors I purchased from Rock Auto. They even covered the shipping cost.

BMW processed the request and cut the check two days after I sent in the requisite documentation via the reimbursement website. Just to be safe, I also included a picture of the six old injectors as evidence that I did, in fact, replace them.
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Last edited by DJtoad; 01-26-2016 at 12:09 PM.
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  #24  
Old 01-26-2016, 12:36 PM
dpat535x dpat535x is offline
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Great news, im in same boat with rock auto stuff, ill fill it out too
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  #25  
Old 01-26-2016, 02:06 PM
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banglenot banglenot is offline
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Quote:
Originally Posted by DJtoad View Post
So, guess who just received a check for $687.21 from BMW to reimburse me for the six injectors I purchased from Rock Auto. They even covered the shipping cost.

BMW processed the request and cut the check two days after I sent in the requisite documentation via the reimbursement website. Just to be safe, I also included a picture of the six old injectors as evidence that I did, in fact, replace them.
I'm eating my hat right now.... Congrats! Amazing!
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