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Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > X Series > X3 F25 (2011 - current)

X3 F25 (2011 - current)
The latest X3 brings some added style and some new features to the BMW SUV family. Talk about the new F25 now!

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  #1  
Old 08-11-2014, 10:34 AM
Maxhere Maxhere is offline
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Secret Knowledge error on BMW remote app

All,

I am trying to setup BMW Remote app for my X3 and getting following error:

Secret knowledge might not be activated. Please go to ConnectedDrive portal to activate your secret knowledge.

I did following to get the error resolved but no success:

1. Downloaded Us version of My BMW app
2. Login with email in Caps
3. Got the password reset
4. Activated BMW Assist service by calling BMW SOS

I have an issue open by BMW genius last week (1 week now) and they are saying it is pending with specialist with no time lines around resolution.

Wanted to know if you have faced similar issue in past and what can be done to get the issue resolved other than waiting for BMW specialist.
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  #2  
Old 08-13-2014, 05:43 AM
Maxhere Maxhere is offline
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Any comments? No one faced this issue?
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  #3  
Old 08-13-2014, 06:00 AM
luigi524td luigi524td is online now
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Nope - interesting question. But if it's secret [BMW's Area 51] maybe we're not supposed to tell ;-)

You might get more discussion if you posted in one of the technology related areas of the forum like this one : http://www.bimmerfest.com/forums/forumdisplay.php?f=53
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  #4  
Old 08-13-2014, 06:04 AM
wstellin wstellin is offline
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I have experienced your problem many times. The app stinks and seldom works as advertised. It will not work reliably with anything but an i phone. ipads and ipods will not work. You will have to call customer care and get it re-set.
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  #5  
Old 08-13-2014, 07:39 AM
zagil9 zagil9 is offline
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Quote:
Originally Posted by Maxhere View Post
All,

I am trying to setup BMW Remote app for my X3 and getting following error:

Secret knowledge might not be activated. Please go to ConnectedDrive portal to activate your secret knowledge.

I have been receiving the same message. I set up the app in May when I purchased my X3 and it worked fine until about a week ago. Not really sure what changed.
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  #6  
Old 08-14-2014, 08:20 AM
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LycanNyc LycanNyc is offline
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Same here issue, haven't reached out to BMW yet but will today

I just got my X3 a week ago, the old version of the bmw remote worked fine but it redirected to get the new version which is giving me the secret knowledge error bug
almost making me feel like forgetting about it and not worry about remote crap. BMWCOnnectedDrive works at least.
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Last edited by LycanNyc; 08-14-2014 at 08:22 AM.
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  #7  
Old 08-14-2014, 03:09 PM
Maxhere Maxhere is offline
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One of the major feature that I want to use is sending google map location to my X3. Without remote app the only way is to send the location using google maps on laptop/ computer.
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  #8  
Old 08-14-2014, 03:52 PM
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Quote:
Originally Posted by Maxhere View Post
One of the major feature that I want to use is sending google map location to my X3. Without remote app the only way is to send the location using google maps on laptop/ computer.
Actually you just have to go to maps.google.com and use classic maps because new maps don't have the feature, bottom right ..
with Classic maps you can select send to Car, and since I have bmw assist activated using the email provided you can send it and will receive it when you go to your car.

BmwRemote will only do exactly that, give you remote functions.
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  #9  
Old 08-14-2014, 04:22 PM
zagil9 zagil9 is offline
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Quote:
Originally Posted by LycanNyc View Post

BmwRemote will only do exactly that, give you remote functions.
Using the remote app, you can send addresses to the car similar to using Google Maps ... that is, when the app actually works! I used this feature often but now since I don't have this so-called "secret knowledge" enabled, I use the computer to send when I'm able to do so.
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  #10  
Old 08-14-2014, 04:52 PM
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Quote:
Originally Posted by zagil9 View Post
Using the remote app, you can send addresses to the car similar to using Google Maps ... that is, when the app actually works! I used this feature often but now since I don't have this so-called "secret knowledge" enabled, I use the computer to send when I'm able to do so.
Oh =\ bmwremote comes in handy then, my mistake maxhere
i saw a youtube video showing the things bmwremoteapp does but didn't see them show the maps part but good to know, we paid for these feature that don't work
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  #11  
Old 08-14-2014, 05:12 PM
Maxhere Maxhere is offline
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Yes, i am searching for places on the go and want to send them to car from my phone.


Sent from BimmerApp mobile app
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  #12  
Old 08-14-2014, 05:26 PM
fmb1 fmb1 is offline
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I bought my X3 at the end of May, and had the same message from the APP - when I called they said it usually takes about 24-48 hours after you set up your email and password to get logged in on the App. After I called it in it miraculously worked - not sure if he assisted or I just lucked out.

As for send to car - go to this link and you can set it up on Google -it works great and I use it all the time https://www.google.com/maps/sendtocar
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  #13  
Old 08-14-2014, 05:52 PM
rvx3 rvx3 is offline
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I use an app called 'send to car', works well on Android. Find address on google maps and share using this app.

Sent from BimmerApp mobile app
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  #14  
Old 08-15-2014, 07:39 AM
Maxhere Maxhere is offline
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I am able to setup my BMW remote app today.
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  #15  
Old 08-15-2014, 07:44 AM
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Quote:
Originally Posted by Maxhere View Post
I am able to setup my BMW remote app today.
I am still getting SecretKnowledge, what did you do?
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  #16  
Old 08-15-2014, 07:46 AM
Maxhere Maxhere is offline
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Called BMW genius and logged an issue with them last week. I followed up with them like 4 - 5 times in last 10 days and got the issue escalated.

Finally I am able to login successfully this morning.
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  #17  
Old 08-15-2014, 08:06 AM
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LycanNyc LycanNyc is offline
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Quote:
Originally Posted by Maxhere View Post
Called BMW genius and logged an issue with them last week. I followed up with them like 4 - 5 times in last 10 days and got the issue escalated.

Finally I am able to login successfully this morning.
Congrats will call them now as well
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  #18  
Old 08-17-2014, 10:20 PM
dayene dayene is offline
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i called them 3 times a day for two days and it was finally fixed after two hours from my last call.
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  #19  
Old 08-18-2014, 09:33 AM
Maxhere Maxhere is offline
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Congrats


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  #20  
Old 08-18-2014, 02:51 PM
Sonny184 Sonny184 is offline
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Quote:
Originally Posted by LycanNyc View Post
Actually you just have to go to maps.google.com and use classic maps because new maps don't have the feature, bottom right ..
with Classic maps you can select send to Car, and since I have bmw assist activated using the email provided you can send it and will receive it when you go to your car.

BmwRemote will only do exactly that, give you remote functions.
If you login to your Google account then the new maps work just fine and you can send right from the front page.. If you don't have a Google account, it is very easy to obtain, without it, you are required to use the classic version of Google Maps in order too send an address to you BMW.
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  #21  
Old 08-18-2014, 04:30 PM
dayene dayene is offline
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i don't see the option to send to the car on classic and new maps.
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  #22  
Old 08-18-2014, 04:34 PM
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LycanNyc LycanNyc is offline
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Quote:
Originally Posted by Sonny184 View Post
If you login to your Google account then the new maps work just fine and you can send right from the front page.. If you don't have a Google account, it is very easy to obtain, without it, you are required to use the classic version of Google Maps in order too send an address to you BMW.
I've tried with the new maps but don't see the Car option like I do in the classic

Quote:
Originally Posted by dayene View Post
i don't see the option to send to the car on classic and new maps.
In the classic I know you just go to share and select Car / email from the drop down box
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  #23  
Old 08-21-2014, 05:52 AM
dayene dayene is offline
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it only has these options from the drop down.
Click image for larger version

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  #24  
Old 08-21-2014, 08:26 AM
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LycanNyc LycanNyc is offline
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Quote:
Originally Posted by dayene View Post
it only has these options from the drop down.
Attachment 459715
Check it out here, I haven't tried on mobile yet
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  #25  
Old 08-21-2014, 11:10 AM
wstellin wstellin is offline
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I am trying to get BMW My Remote US to work with an iPad 2 and sometimes it works. Then for no reason I can't log in and if I try to many times I am locked out. This has happened with a 2012 and now a 2014 BMW 435i. My ipad won't work with the app BMW Connected either. BMW says the apps are not meant for iPads and now I believe them. I don't have an iPhone but wonder if any of you are having the same trouble with the phone. I am told the most fool proof connection is with a snap in adapter and iphone. I am reluctant to invest that much money in a dodgy connection and set of really crappy apps.
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