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E90/E91/E92/E93 (2006 - 2013)
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  #1  
Old 08-25-2014, 03:52 PM
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Dealer can't fix hood on vehicle under warranty

The hood on my car is misaligned towards the front. The dealer checked it last year and said itís as good as they can get it. The invoice states: FOUND HOOD IS SITTING UP A LITTLE HIGHER ON THE RIGHT SIDE. ADJUSTED BUMP STOPS. HOOD IS STILL SLIGHTLY HIGHER ON THE RIGHT SIDE. Itís up about .25 on the drivers side and down about .125 on the passenger side. This car is under warranty through September 28th. Shouldnít that cover something like this? Is this a safety factor? Does this affect the value of the car? Or am I being too picky? Itís not the biggest deal but it bugs me. Thanks!
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  #2  
Old 08-25-2014, 04:05 PM
grijo grijo is online now
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That is a noticeable misalignment. I am thinking that you, or the dealer, should be able to fix it by bending the hood. I guess that is what a bodyshop would do.
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Old 08-25-2014, 04:08 PM
Wongway Wongway is offline
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How did it get this way?

I mean, if it were brand new, I'd have looked into getting that fixed right away instead of 4 years later. Especially if it bugs you... wouldn't think you'd sit on it for 4 years...
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Old 08-25-2014, 04:10 PM
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I got it used last May and didn't notice it right away. Then I let it go for longer than I should have then I was looking at it today while I was washing it and started thinking about the warranty expiring.
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Old 08-25-2014, 04:12 PM
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And I don't know why it's like this. I wish I had noticed it when I bought it. The carfax was clean.
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Old 08-25-2014, 04:28 PM
bad karma bad karma is offline
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Originally Posted by Why Me? View Post
And I don't know why it's like this. I wish I had noticed it when I bought it. The carfax was clean.
Carfax's rarely tell the whole story of a vehicle. One thing you might check is to open the hood, and look at the inner lip of the front fender, shown in red below. This should be matte black. If it is glossy or body color then it's been repainted by a (non-BMW) body shop and would indicate the car has had front end damage. Don't ask me how I know this.

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Old 08-25-2014, 04:43 PM
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I looked and both sides appear the same.
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Old 08-25-2014, 05:34 PM
fdriller9 fdriller9 is offline
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The longer you wait, the less of a chance this will be covered, if it will be covered.

If it's used, it does not fall under the new car warranty and cosmetic defects are not covered under CPO unless it's rust....even then, rarely covered.
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Old 08-25-2014, 05:35 PM
fdriller9 fdriller9 is offline
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Quote:
Originally Posted by bad karma View Post
Carfax's rarely tell the whole story of a vehicle. One thing you might check is to open the hood, and look at the inner lip of the front fender, shown in red below. This should be matte black. If it is glossy or body color then it's been repainted by a (non-BMW) body shop and would indicate the car has had front end damage. Don't ask me how I know this.
Mine are white, like my car.

I've had the car since new since May of 2006.

Neither of my fenders have been replaced.
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Old 08-25-2014, 06:42 PM
grijo grijo is online now
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Quote:
Originally Posted by bad karma View Post
Carfax's rarely tell the whole story of a vehicle. One thing you might check is to open the hood, and look at the inner lip of the front fender, shown in red below. This should be matte black. If it is glossy or body color then it's been repainted by a (non-BMW) body shop and would indicate the car has had front end damage. Don't ask me how I know this.

That is a cool valve cover on the pic you posted. Is that the valve cover on the 2014 3series 4cyl engine?
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Old 08-25-2014, 08:17 PM
roadkillrob roadkillrob is offline
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Most bmw's have to adjustments, the bump stop that can be adjusted to not let the hood go too low and the latch which can cause it to sit too high like yours. The latch adjustment is usually on the hood, the hook part the drops into the latch is adjustable, usually there is a plastic cover you pull off and than can adjust by turning the hook in or our as it is threaded.

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  #12  
Old 08-25-2014, 11:32 PM
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That is totally unacceptable and it can be properly adjusted by competent personnel. And bending the hood is absolutely NOT the answer. Whether it will be covered under warranty considering you bought it used is another question and the answer is that it's fairly unlikely.
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Old 08-26-2014, 04:08 AM
hondo402000 hondo402000 is offline
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if you cannot figure out how to adjust it, take it to a body shop and have them try, its not body work, just time to do the adjusting and they might be able to do it while you wait, its apparent that someone has worked on the front end of the car in some fashion, Wreck? removed Hood or fenders to get to something? could the hood be warped? Maybe that too, Only way to find out if the hood is warped is to put another one on and see if it fits properly


good luck, you should have noticed that when you purchased the car!
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Old 08-26-2014, 04:15 AM
hondo402000 hondo402000 is offline
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and Yes it will affect resale, thats if the next person that purchases the car notices it. to me thats a sure sign that the car has been in a wreck and a poor build job by a body shop
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Old 08-26-2014, 08:57 AM
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What you have isn't uncommon for BMWs. Of all German cars, they often have crappy assembly done in their factories. If you don't believe me and you have a good eye, tour several dealers from time-to-time and you'll spot some misaligned body panels.

There isn't much you can do about it either. All the body panels that make up the car are slightly out of alignment. It could even go right down to the monocoque body structure. If I were you, I'd forget about it. When you trade, the dealer won't look close enough to notice it. Next time you buy, survey the car carefully. Beside poor fitting panels, upon delivery, dealers will often park the cars in bright sunshine to hide scratches.
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Old 08-26-2014, 03:24 PM
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Originally Posted by BestCS View Post
What you have isn't uncommon for BMWs. Of all German cars, they often have crappy assembly done in their factories. If you don't believe me and you have a good eye, tour several dealers from time-to-time and you'll spot some misaligned body panels.

There isn't much you can do about it either. All the body panels that make up the car are slightly out of alignment. It could even go right down to the monocoque body structure. If I were you, I'd forget about it. When you trade, the dealer won't look close enough to notice it. Next time you buy, survey the car carefully. Beside poor fitting panels, upon delivery, dealers will often park the cars in bright sunshine to hide scratches.
Both paragraphs, pure bull sh!t.
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Old 08-26-2014, 03:41 PM
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i'm going to ask an obvious question. is the hood latching properly on both sides?
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Old 08-26-2014, 04:15 PM
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Both paragraphs, pure bull sh!t.
I agree. I've never had misaligned body panels on any of our BMWs or other German cars.
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Old 08-26-2014, 05:41 PM
Wongway Wongway is offline
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Originally Posted by tturedraider View Post
Both paragraphs, pure bull sh!t.
yeah, I'd have to agree on that one.

You can't expect perfection, but I have never ever seen anything that badly aligned like the OP's hood. Only if it were repaired for some reason would I ever see that.

Sorry to say, but if I were a dealer and someone came to me shortly before their warranty ran out to ask me to fix the hood under warranty, I'd be asking why it was fine for you and/or the previous owner for the last 4yrs/50,000 miles...

I know when I'm buying a car, I don't/won't sign unless I'm happy with what I'm getting.
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Old 08-27-2014, 05:40 AM
hondo402000 hondo402000 is offline
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Quote:
Originally Posted by Orient330iNYC View Post
i'm going to ask an obvious question. is the hood latching properly on both sides?
I think the latch is only in the center of the hood, as stated in a previous post, there are rubber bump stops that you can screw in and out to adjust the height at the sides, if the right bump stop is all the way down and the hood it still up I would suspect the hood is warped, I am not sure if you can adjust the fenders higher to meet the hood lines,

LIke I said go to a body shop, they will most likely look at it for free and give you an estimate to fix it, and maybe even tell you what to do
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Old 08-27-2014, 10:12 AM
jiveturky1 jiveturky1 is offline
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I could not live with that hood. Totally unacceptable. Go to a body shop and pay whatever it takes to get it aligned.

I recently had the hood on my 2003 Accord replaced with an aftermarket hood, and it had a smaller misalignment than yours. I would not accept the car or pay the bill until they agreed to fix it.

Unfortunately the gap makes the whole car look cheap.

- T
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Old 08-27-2014, 02:28 PM
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Thanks for the input everyone. I really appreciate it. I took another look and the only thing that seems off are the latches on the underside of the hood. They are both a little loose and shift maybe .25. I tried tightening the screws but they just keep spinning but will both unscrew. I assume this is normal since it's the same on both sides. The latches holding onto the hood seem fine. Other than that nothing jumps out at me. I'll contact the dealer and see if they'll take another look. If they can't help then I'll have to take it to a body shop at some point.
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Old 08-27-2014, 02:49 PM
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Quote:
Originally Posted by hondo402000 View Post
I think the latch is only in the center of the hood, as stated in a previous post, there are rubber bump stops that you can screw in and out to adjust the height at the sides, if the right bump stop is all the way down and the hood it still up I would suspect the hood is warped, I am not sure if you can adjust the fenders higher to meet the hood lines,

LIke I said go to a body shop, they will most likely look at it for free and give you an estimate to fix it, and maybe even tell you what to do
theres a latch on each side. the safety catch is in the center. i had an issue with a sticking latch that allowed one side of the hood to remain up, looking just like the op's hood (i would have to close the hood and hold it down for 30 seconds to let the latch lock) just needed some grease and it was fixed.
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Old 08-27-2014, 04:01 PM
hondo402000 hondo402000 is offline
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Quote:
Originally Posted by Orient330iNYC View Post
theres a latch on each side. the safety catch is in the center. i had an issue with a sticking latch that allowed one side of the hood to remain up, looking just like the op's hood (i would have to close the hood and hold it down for 30 seconds to let the latch lock) just needed some grease and it was fixed.
I am out of town so I could not research my car first. Good to know there are 2 latches.
And again nothing is a simple explanation or fix on these cars
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Old 09-05-2014, 03:28 PM
AA717driver AA717driver is offline
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Good luck. On my '11 328, I had a fuel filler pocket (the plastic assembly the filler door attaches to surrounding the filler tube) come loose from the body. I went to the dealer and he said the pocket wouldn't clip into the slot because the "paint was too thick and the clips wouldn't fit".

So, I assumed the selling dealer would have some information (car was serviced exclusively by this dealer prior to my CPO purchase). They didn't.

The dealer wanted $300 to "fix" this problem and BMW wouldn't warranty it (original new car warranty was still in effect).

I went to the local high end body shop and they did it for $75.

I'm not impressed with my local dealer...

TC
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