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5 Series DIY
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  #1  
Old 01-05-2005, 09:19 AM
jetpilot10's Avatar
jetpilot10 jetpilot10 is offline
JETPILOT10
Location: Frisco Texas
 
Join Date: Mar 2004
Posts: 197
Mein Auto: 2000 BMW 540I
Thumbs up Get missing dash pixels repaired by BMWNA (E39)

Guys,

Just wanted to give a followup on my success of getting BMWNA to pay for the pixel repair on my 2000 540i. For those of you contemplating getting them fixed and paying for it out of your pocket, contact BMWNA first. Basically BMWNA will pay for the parts, you will be responsible for the 1 hour of labor. Here is what you need to do:

First, send an email outlining your problem, something like:

I have a (Year & Model BMW) and a number of pixels in the instrument cluster either function sporadically or no longer function at all. Does BMWNA have a repair/replacement program in place for issues such as this?

(You don't have to type word for word, but you get the picture. ASK, don't demand!!)

Send the email to:

> Leonora Vlaovich
> Customer Relations Coordinator
> BMW of North America, LLC
> 201-573-7742 (phone)
> 201-930-8362 (fax)
> Leonora.Vlaovich@bmwna.com

She will in turn send you a response email asking for this information:

As coordinator for National Customer Relations, I will assign a representative to assist you; however, I need some additional information. Please respond to this email with the name and address on the registration, contact phone numbers, mileage to date, and the last 7 digits of the VIN.

Also, please identify your BMW dealer.

Thank you for your cooperation.

************************************************** *******************
My assigned Rep from BMWNA was Brandi. She was very quick at contacting me and just had me make an appointment with a BMW dealer here in Dallas, I used Dallas BMW (Formerly John Roberts). She then contacted the service manager at the dealership and advised what BMWNA was handling. I dropped the car off in the morning and it was done by 3pm the same day. It cost me a whopping 90.00 bucks, and the DASH now looks great.

I hope this information can be useful to members on the board. Good luck!

Dave
fourwindsflight@yahoo.com
www.tail-wheel.com
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  #2  
Old 01-05-2005, 10:44 AM
dagoo98's Avatar
dagoo98 dagoo98 is offline
Officially Welcomed to the 'Fest
Location: Brooklyn, NY
 
Join Date: Apr 2004
Posts: 693
Mein Auto: 2011 BMW 750i M-Sport
Quote:
Originally Posted by jetpilot10
Guys,

Just wanted to give a followup on my success of getting BMWNA to pay for the pixel repair on my 2000 540i. For those of you contemplating getting them fixed and paying for it out of your pocket, contact BMWNA first. Basically BMWNA will pay for the parts, you will be responsible for the 1 hour of labor. Here is what you need to do:

First, send an email outlining your problem, something like:

I have a (Year & Model BMW) and a number of pixels in the instrument cluster either function sporadically or no longer function at all. Does BMWNA have a repair/replacement program in place for issues such as this?

(You don't have to type word for word, but you get the picture. ASK, don't demand!!)

Send the email to:

> Leonora Vlaovich
> Customer Relations Coordinator
> BMW of North America, LLC
> 201-573-7742 (phone)
> 201-930-8362 (fax)
> Leonora.Vlaovich@bmwna.com

She will in turn send you a response email asking for this information:

As coordinator for National Customer Relations, I will assign a representative to assist you; however, I need some additional information. Please respond to this email with the name and address on the registration, contact phone numbers, mileage to date, and the last 7 digits of the VIN.

Also, please identify your BMW dealer.

Thank you for your cooperation.

************************************************** *******************
My assigned Rep from BMWNA was Brandi. She was very quick at contacting me and just had me make an appointment with a BMW dealer here in Dallas, I used Dallas BMW (Formerly John Roberts). She then contacted the service manager at the dealership and advised what BMWNA was handling. I dropped the car off in the morning and it was done by 3pm the same day. It cost me a whopping 90.00 bucks, and the DASH now looks great.

I hope this information can be useful to members on the board. Good luck!

Dave
fourwindsflight@yahoo.com
www.tail-wheel.com

I also had a successful repair done for one hour of labor.
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  #3  
Old 01-05-2005, 02:05 PM
Ågent99's Avatar
Ågent99 Ågent99 is offline
Moderator, 5-Series
Location: Bay Area, CA
 
Join Date: Jan 2002
Posts: 5,930
Mein Auto: Trek 6500 MTB
I exchanged several emails with Leonora. Things were handled quickly and professionally.

I haven't yet made the appointment as my darn pixels are flickering in and out. I just know when I go to take it in that they will be working!!
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  #4  
Old 01-06-2005, 07:19 AM
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dagoo98 dagoo98 is offline
Officially Welcomed to the 'Fest
Location: Brooklyn, NY
 
Join Date: Apr 2004
Posts: 693
Mein Auto: 2011 BMW 750i M-Sport
Quote:
Originally Posted by Ågent99
I exchanged several emails with Leonora. Things were handled quickly and professionally.

I haven't yet made the appointment as my darn pixels are flickering in and out. I just know when I go to take it in that they will be working!!

I don't think that matters, as long as you were approved for the work you can go in and replace them. It is well known that when they begin to malfunction they come in and out so that shouldn't cause a problem. You might have to wait as long as 6 months for them to go out permanently and when that amount of time passes you might have to call Leonora and complete the process again. Makes more sense to just do it now. I think you are causing yourself unnecessary headaches.
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  #5  
Old 01-06-2005, 10:17 AM
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Ågent99 Ågent99 is offline
Moderator, 5-Series
Location: Bay Area, CA
 
Join Date: Jan 2002
Posts: 5,930
Mein Auto: Trek 6500 MTB
Yes, Sir, Mr. dagoo98...I'll make the appointment!
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  #6  
Old 01-06-2005, 10:37 AM
Speedfreak Speedfreak is offline
Registered User
Location: Delaware
 
Join Date: Apr 2004
Posts: 49
Mein Auto: 2000 540i
I contacted BMW because I didn't think the CPO coverage included the pixels.
They told me it did and to take it in. I guess I'll only have to pay the $50.00 visit fee.
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  #7  
Old 01-06-2005, 10:54 AM
dagoo98's Avatar
dagoo98 dagoo98 is offline
Officially Welcomed to the 'Fest
Location: Brooklyn, NY
 
Join Date: Apr 2004
Posts: 693
Mein Auto: 2011 BMW 750i M-Sport
Quote:
Originally Posted by Ågent99
Yes, Sir, Mr. dagoo98...I'll make the appointment!

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  #8  
Old 08-21-2005, 09:20 AM
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chgolatin2 chgolatin2 is offline
82nd Airborne!
Location: Chicago, Illinois
 
Join Date: May 2005
Posts: 380
Mein Auto: BMW 540I & Porsche
I just sent her an email, lets see what happens. I purchase my car out of luxurymotors where they sell bmw, bentleys, jaguars, rovers etc. Hopefully bmwna could assist me! keep my fingers cross
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  #9  
Old 08-21-2005, 08:12 PM
natotx natotx is offline
Registered User
Location: Houston, TX
 
Join Date: Aug 2004
Posts: 61
Mein Auto: 2001 540ia '90 Bronco XLT
CPO '01 540i. Replaced, and without the $50 CPO fee. Why, dont ask me...
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  #10  
Old 08-23-2005, 09:25 AM
jspit540i jspit540i is offline
Registered User
Location: ny
 
Join Date: Jul 2005
Posts: 87
Mein Auto: 540i
pixels

hey i went to send and email to that lady at bmw but that email address is said did not exist, the first time i did it it went through but i accidently spelled the last part of her name with a "r" instead of a v, vlaorich, vlaovich. was it suppose to be spelled like that?
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  #11  
Old 08-23-2005, 09:32 AM
jspit540i jspit540i is offline
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Location: ny
 
Join Date: Jul 2005
Posts: 87
Mein Auto: 540i
pixels

figured out what the problem was with the email address, i did not make the bmwna capitals and now I did and it went through, thanks
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  #12  
Old 08-24-2005, 09:49 AM
bimmerd00d's Avatar
bimmerd00d bimmerd00d is offline
just havin a heart attack
Location: Little Elm, TX
 
Join Date: Aug 2005
Posts: 2,732
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Mein Auto: 1998 540i 6-speed
emailed them yesterday, 98 540i.6 88k. At least half of mine are dead.
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  #13  
Old 08-24-2005, 02:15 PM
jspit540i jspit540i is offline
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Location: ny
 
Join Date: Jul 2005
Posts: 87
Mein Auto: 540i
dash pixels

does anyone who contacted leonora at bmw have a time frame in which it took her to respond back to you?
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  #14  
Old 08-24-2005, 02:40 PM
bimmerd00d's Avatar
bimmerd00d bimmerd00d is offline
just havin a heart attack
Location: Little Elm, TX
 
Join Date: Aug 2005
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Mein Auto: 1998 540i 6-speed
Quote:
Originally Posted by jspit540i
does anyone who contacted leonora at bmw have a time frame in which it took her to respond back to you?
Yes i'd be interested to know this too, still no response after the 3rd day.
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  #15  
Old 08-25-2005, 02:21 PM
Charlutz Charlutz is offline
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Location: Columbia, MD
 
Join Date: Jul 2004
Posts: 72
Mein Auto: 1998 540i6
I emailed her last Thursday the 18th about my cluster. Heard back from her on Friday asking for the additional info. I emailed her on Monday. Have not heard yet from my rep. I've looked at the dead-reborn-dead pixels for about 8 months now. I'll wait a few more days before I follow up.
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  #16  
Old 08-25-2005, 02:30 PM
bimmerd00d's Avatar
bimmerd00d bimmerd00d is offline
just havin a heart attack
Location: Little Elm, TX
 
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Mein Auto: 1998 540i 6-speed
Dear Mr. Hgfsdhgdfklj,



As coordinator for National Customer Relations, I will assign a representative to assist you; however, I require some additional information. Please respond to this email with the identity of your BMW dealer.



Thank you for your cooperation.



Leonora Vlaovich

Customer Relations Coordinator

BMW of North America, LLC

201-263-8222 (phone)

201-930-8362 (fax)

Leonora.Vlaovich@bmwna.com


This looks promising!!! 3pm thursday i received this!
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  #17  
Old 08-27-2005, 05:37 AM
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MatWiz MatWiz is offline
Psychology Reversalist
Location: NYC
 
Join Date: Jul 2004
Posts: 15,876
Mein Auto: 528
Quote:
Originally Posted by bimmerd00d
Dear Mr. Hgfsdhgdfklj,

As coordinator for National Customer Relations....
You must have been made fun of a lot in school...

~
__________________
MatWiz
"Seeing is not believing. Believing is seeing." -Judy the Elf
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  #18  
Old 08-27-2005, 12:18 PM
bimmerd00d's Avatar
bimmerd00d bimmerd00d is offline
just havin a heart attack
Location: Little Elm, TX
 
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Mein Auto: 1998 540i 6-speed
Quote:
Originally Posted by MatWiz
You must have been made fun of a lot in school...

~
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  #19  
Old 08-29-2005, 04:48 AM
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chgolatin2 chgolatin2 is offline
82nd Airborne!
Location: Chicago, Illinois
 
Join Date: May 2005
Posts: 380
Mein Auto: BMW 540I & Porsche
I have emailed this person from bmw numerous time without any response
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  #20  
Old 08-29-2005, 06:53 AM
bimmerd00d's Avatar
bimmerd00d bimmerd00d is offline
just havin a heart attack
Location: Little Elm, TX
 
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Mein Auto: 1998 540i 6-speed
Quote:
Originally Posted by chgolatin2
I have emailed this person from bmw numerous time without any response
That's odd, i got a response within a week saying she needed more information. I haven't heard back since I replied with my local dealer information though.
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  #21  
Old 08-29-2005, 08:42 AM
Charlutz Charlutz is offline
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Location: Columbia, MD
 
Join Date: Jul 2004
Posts: 72
Mein Auto: 1998 540i6
I heard from my customer rep this morning. No muss no fuss, no crying or whining by me necessary. She asked how long I owned the car (2 years), whether it was my first BMW (yes), confirmed the name of my dealer and said she would call them today. I have to pay for the labor and they will cover the part, typical of everyone else's experience.
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  #22  
Old 08-29-2005, 09:10 AM
bimmerd00d's Avatar
bimmerd00d bimmerd00d is offline
just havin a heart attack
Location: Little Elm, TX
 
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Mein Auto: 1998 540i 6-speed
Quote:
Originally Posted by Charlutz
I heard from my customer rep this morning. No muss no fuss, no crying or whining by me necessary. She asked how long I owned the car (2 years), whether it was my first BMW (yes), confirmed the name of my dealer and said she would call them today. I have to pay for the labor and they will cover the part, typical of everyone else's experience.
what's the mileage on your car?
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  #23  
Old 08-29-2005, 09:38 AM
Charlutz Charlutz is offline
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Location: Columbia, MD
 
Join Date: Jul 2004
Posts: 72
Mein Auto: 1998 540i6
Quote:
Originally Posted by bimmerd00d
what's the mileage on your car?
Fifty-three thou.
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  #24  
Old 08-29-2005, 11:35 AM
bimmerd00d's Avatar
bimmerd00d bimmerd00d is offline
just havin a heart attack
Location: Little Elm, TX
 
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Mein Auto: 1998 540i 6-speed
Quote:
Originally Posted by Charlutz
Fifty-three thou.

wow, that's low. 88k on mine! which seats do you have? I'm trying to figure out if mine's actually a sport pkg. I have comfort seats and radial alloys.
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  #25  
Old 08-29-2005, 12:59 PM
Charlutz Charlutz is offline
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Location: Columbia, MD
 
Join Date: Jul 2004
Posts: 72
Mein Auto: 1998 540i6
Quote:
Originally Posted by bimmerd00d
wow, that's low. 88k on mine! which seats do you have? I'm trying to figure out if mine's actually a sport pkg. I have comfort seats and radial alloys.
If your profile is correct, it is. All of the 6 speed cars are sport package. I have what I think are referred to as the 16 way heated seats. Comfort or premium, I dunno. They have the adjustable thigh support. The dead give away is the clutch , but you can also find on all sport pkg. cars ('98 and later), shadowline trim around the windows, no chrome strip on the bumper trim, 17" rims (or bigger in later years, possibly staggered), and 1" lower suspension. The later cars also got the three spoke steering wheel and some M trim/badging.
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