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5 Series DIY
Knowledge Is Power! ~ The place for do-it-yourself threads on a variety of topics. Start a thread describing a particular job (oil change, cooling system overhaul, brakes, shocks and springs, etc.) or search for one you need help with!

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  #301  
Old 10-30-2006, 06:39 PM
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z0lt3c z0lt3c is offline
what does this button do?
Location: Hunterdon County, NJ
 
Join Date: Jun 2006
Posts: 869
Mein Auto: 08 535xit
they use remanufactured old clusters for the replacement. you aren't getting a "newly manufactured" cluster. the old ones will eventually develop the same problems.
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  #302  
Old 11-02-2006, 03:37 PM
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calcioboy calcioboy is offline
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Location: Mt.View CA
 
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Hi, I contacted BMWNA and received a call back week and half ago.
I have an 01' 540 w/120k. I was asked if I currently or previously owned any other BMW. Of course my response was YES!
BMWNA replaced the instrument cluster for free and I paid 1hr labor. Three things I've noticed about the new cluster 1) there's a 1/4" gap now on the left and right side where the wood panels fits between the dash. 2) the flat portion of the cluster seems loose. 3) the turn signal is noticably louder. Really not complaining since my cluster was replaced for free with 1hr service is not bad at all. I just want to thank you all for posting the cluster replacement post.
Cheers.
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  #303  
Old 11-06-2006, 03:53 PM
WilliamBlake WilliamBlake is offline
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Location: Denver CO
 
Join Date: Aug 2004
Posts: 17
Mein Auto: 02 525i 82 733i
cluster replacement

I got a call back today from BMWNA saying they will cover parts and all I owe is labor. 525i 2002, 88,000 miles, bought it about 2 weeks ago.
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  #304  
Old 11-06-2006, 04:02 PM
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bimmerd00d bimmerd00d is offline
just havin a heart attack
Location: Little Elm, TX
 
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Mein Auto: 1998 540i 6-speed
I got my radio MID covered by the same warranty. BMW of Dallas is awesome!!! Had an E90 330i as a loaner for teh week it took the part to arrive!
__________________
(as of 11/18/11)
2004 Volvo S60R - The new ride!
1998 540i 6-spd. - Sold!
2000 528iA sport - Mom's ride, 308k!!!! and still drives like new
2005 Dodge Ram 2500 Cummins - 145k, 800lb/ft. John Coal Train.
2001 Volvo C70 Coupe T5 - The wife's car, 170k. Needs a timing belt soon
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  #305  
Old 11-09-2006, 06:47 AM
ninjzx998 ninjzx998 is offline
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Location: Boston
 
Join Date: Oct 2006
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Mein Auto: E39 M5
Well I got my response on my 2000 M5 with 85K which already had the display replaced once and they are willing to pay half. Mike said they usually will cover full amount if 5 years or newer and lower mileage helps as well. But I still am reluctant since the replacement lasted only 3 years. If I was the original owner I would be livid. Still undecided whether to take them up on it.
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  #306  
Old 11-12-2006, 07:58 PM
5seriesBMW 5seriesBMW is offline
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Location: California
 
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Mein Auto: BMW
Thumbs up Cluster replaced

I purchased my 530i sport approx. 5 months ago. I noticed the pixel missing on the temperature and mileage section fading. I called BMW and they authorized the free cluster and I had to pay for the labor installation. Thanks to this site I was able to get information on defective issues.
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  #307  
Old 11-13-2006, 12:14 PM
Knonchalant1911 Knonchalant1911 is offline
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Location: CT
 
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Mein Auto: 2002 530I
I just received a call saying they will replace my cluster at no charge. Thanks for the advice!!
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  #308  
Old 11-17-2006, 01:16 PM
WilliamBlake WilliamBlake is offline
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Location: Denver CO
 
Join Date: Aug 2004
Posts: 17
Mein Auto: 02 525i 82 733i
cluster replaced

The dealer replaced the instrument cluster today. My cost 98.00 for labor. CO BMW in Loveland, CO did the work. They also washed the 525i. Thanks to you all for the fix.
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  #309  
Old 11-17-2006, 07:10 PM
ninjzx998 ninjzx998 is offline
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Location: Boston
 
Join Date: Oct 2006
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Mein Auto: E39 M5
All I have to say is holy ^&$^&$ I checked at my dealer and they quoted me $1,300 for the cluster so even if BMWNA paid half I'm looking at $750 plus labor to replace a 3.5 year old part. The SA even said don't bother replacing it unless its really bad because it will go bad in a few years again. I may be calling my BMWNA contact again. At $500 I was ready to suck it up but c'mon now this is their garbage parts and they are making it my problem!
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  #310  
Old 11-18-2006, 05:52 AM
ninjzx998 ninjzx998 is offline
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Location: Boston
 
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Mein Auto: E39 M5
If anyone else is unhappy with the 50/50 response someone on the M5 board is trying to get group pricing from VDORepair to fix the cluster so it doesn't break in a few years

http://www.m5board.com/vbulletin/sho...533#post904533
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  #311  
Old 11-25-2006, 11:00 PM
trey1966 trey1966 is offline
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Location: San Diego
 
Join Date: Nov 2006
Posts: 9
Mein Auto: E38 740i
The MID on my 95 740I is starting to have vertical line problems in random spots. I am going to try the email tactic and see how far I can get. Only think I am worried about is the fact I just bought the car, it has 216k miles, and this is only the second BMW I have ever owned.
Wish me luck.
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  #312  
Old 11-26-2006, 03:12 PM
mrclean mrclean is offline
mrclean
Location: Lewisville, TX
 
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Posts: 59
Mein Auto: 2001 BMW 540I
I just got my email 1 week later with apology for the delayed response. Off to a good start.
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  #313  
Old 11-27-2006, 01:00 PM
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94silverbullet 94silverbullet is offline
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Mein Auto: 540i 6spd
Quote:
Originally Posted by built97 View Post
What a great Thread. I was just surfing this site and said, wow I have that problem. So I used the same protocol as everybody did. Got a quick response from Leonora, then a quick response from BMW NA representative who was very professional (Nelly). She gave me a call back within a couple days and offered to pay for parts. I was very impressed. I am second owner with high mileage and never owned a BMW. I was looking to pay half of the part, but I seemed to always be blessed. I will definitely consider buying another BMW. I have a 02' 525i which will be passed down to my son.
interesting...... I spoke to the SAME Nelly person.

how many miles do you have?



no such luck for me....

it seems like if your car has a lot of miles, they pretty much say screw you..

anyone have a lot of miles and still get a deal??

they said they will pay 25% of a $500-700 part, and I still have to pay the labor. whoopty doo


i'm the 2nd owner also. why is mine different from yours?

my experiense =
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  #314  
Old 11-27-2006, 01:06 PM
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bimmerd00d bimmerd00d is offline
just havin a heart attack
Location: Little Elm, TX
 
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Mein Auto: 1998 540i 6-speed
Quote:
Originally Posted by mrclean View Post
I just got my email 1 week later with apology for the delayed response. Off to a good start.
I've got a great Service advisor at BMW of Dallas if you are taking it there.
__________________
(as of 11/18/11)
2004 Volvo S60R - The new ride!
1998 540i 6-spd. - Sold!
2000 528iA sport - Mom's ride, 308k!!!! and still drives like new
2005 Dodge Ram 2500 Cummins - 145k, 800lb/ft. John Coal Train.
2001 Volvo C70 Coupe T5 - The wife's car, 170k. Needs a timing belt soon
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  #315  
Old 11-29-2006, 06:52 PM
SirSterlingGray SirSterlingGray is offline
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Location: MD
 
Join Date: Nov 2006
Posts: 76
Mein Auto: 540i
sent an email last Wed, got the response today!
pretty quick considering the bureaucracy!!!(cant spell) of big companies and thanksgiving.

wonder if i can have an m3 as a loaner??

looking forward to getting the work done.
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  #316  
Old 11-30-2006, 06:05 AM
aise aise is offline
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is there a 3rd party option for these pixels? where can i find a good DIY instruction?
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  #317  
Old 12-01-2006, 08:54 AM
oh2bfarfromhere oh2bfarfromhere is offline
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Location: Denver
 
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Mein Auto: X5
Quote:
Originally Posted by WilliamBlake View Post
The dealer replaced the instrument cluster today. My cost 98.00 for labor. CO BMW in Loveland, CO did the work. They also washed the 525i. Thanks to you all for the fix.
WilliamBlake - did Loveland BMW replace the cluster under warranty or is your 525i out of warranty now? I'm about to buy a 2002 X5 with 35k miles on it that has dead pixels. I wonder if BMWNA will replace the cluster? It is out of warranty now.
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  #318  
Old 12-06-2006, 08:36 AM
mrclean mrclean is offline
mrclean
Location: Lewisville, TX
 
Join Date: Jun 2006
Posts: 59
Mein Auto: 2001 BMW 540I
Quote:
Originally Posted by bimmerd00d View Post
I've got a great Service advisor at BMW of Dallas if you are taking it there.
Maryann called me back and said they would cover the part and I would have to pay the discounted labor cost and will only take an hour. She gave me Jason as my service guy.

I'm the 2nd owner with 83k miles
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  #319  
Old 12-06-2006, 03:11 PM
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ChileBeem ChileBeem is offline
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Location: Chile, thats not in the USA..
 
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Mein Auto: 2002 540ia MSport Tsilver
Quote:
Originally Posted by aise View Post
is there a 3rd party option for these pixels? where can i find a good DIY instruction?
Please advise if you find anything. I have not seen any DIY articles. I plan to DIY mine, using ribbon cable to replace bad contacts. I think thats what VDORepair do.
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Factory fitted goodies:
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MSport option 337, body, seats, s.wheel, shadowline, trim
MSport op. 705, st II suspension
MSport op. 204, 3.15 dif/ high stall tq converter
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  #320  
Old 12-08-2006, 03:52 AM
aise aise is offline
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Quote:
Originally Posted by ChileBeem View Post
Please advise if you find anything. I have not seen any DIY articles. I plan to DIY mine, using ribbon cable to replace bad contacts. I think thats what VDORepair do.
http://www.x5world.com/articles/x3/e...r-problem.html

best ive found.
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  #321  
Old 12-09-2006, 09:27 AM
WilliamBlake WilliamBlake is offline
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Location: Denver CO
 
Join Date: Aug 2004
Posts: 17
Mein Auto: 02 525i 82 733i
Quote:
Originally Posted by oh2bfarfromhere View Post
WilliamBlake - did Loveland BMW replace the cluster under warranty or is your 525i out of warranty now? I'm about to buy a 2002 X5 with 35k miles on it that has dead pixels. I wonder if BMWNA will replace the cluster? It is out of warranty now.
oh2bfarfromhere, the cluster was not replaced under warranty. I went through BMWNA on the advice of this thread. They decide on an individual basis. Best of luck!
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  #322  
Old 12-10-2006, 12:39 PM
oh2bfarfromhere oh2bfarfromhere is offline
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Location: Denver
 
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Mein Auto: X5
Thanks WilliamBlake.... I emailed BMWNA the other day and got an email back from Leonora pretty much straight away.... hopefully I'll get away with just having to pay installation costs!
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  #323  
Old 12-13-2006, 04:42 PM
MEJ MEJ is offline
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Location: UK
 
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Mein Auto: 530D Sport Touring
Has anyone tried this in the UK or Europe ?

Thanks
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  #324  
Old 12-13-2006, 04:51 PM
trey1966 trey1966 is offline
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Location: San Diego
 
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Posts: 9
Mein Auto: E38 740i
Quote:
Originally Posted by 94silverbullet View Post
interesting...... I spoke to the SAME Nelly person.

how many miles do you have?



no such luck for me....

it seems like if your car has a lot of miles, they pretty much say screw you..

anyone have a lot of miles and still get a deal??

they said they will pay 25% of a $500-700 part, and I still have to pay the labor. whoopty doo


i'm the 2nd owner also. why is mine different from yours?

my experience =
I got the 50/50 deal plus labor. I wrote back to Mrs. V and asked I be concidered for the same deal that so many others had gotten. Still waiting on a email or call back from that. Ted was the guy I dealt with and he seemed completely uninterested in helping me out.
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  #325  
Old 12-14-2006, 01:51 PM
mrclean mrclean is offline
mrclean
Location: Lewisville, TX
 
Join Date: Jun 2006
Posts: 59
Mein Auto: 2001 BMW 540I
Just got my pixels repaired today. Todal cost $102.32, got a new 328I as a loaner and the total process from email to repaired took 2wks and 5days.
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