Get missing dash pixels repaired by BMWNA (E39)

Originally Posted by stev1

Hi, I'm new to this forum so please excuse if this has been asked before. Does anyone have an address for this type of repair in Europe?

It is a long thread but read it from the beginning...there are some firms in the US that can fix these clusters. I'm not sure that helps you much, however. You'd have to pull your cluster, mail it in, wait, get it back and install and hope it works.

I've just recently contacted BMWNA but have not heard back from them. I purchased my 2002 530i on 3/24/07. Had 57030 miles on it. Great car. I had to get one because my wife drives a 2006 525i.

Hope to hear from BMWNA soon so I can get my pixels fixed.

Originally Posted by Ågent99

I can assure you your sub install and the pixel problem are mutually exclusive. I had my pixels go in and out several times. Since this problem is so prevalent, you don't even need to have your pixels out when you visit the dealer to have the problem corrected. Just telling them they were out for a period of time is enough.

Go get it done...it will return.

I know the pixel issue is not caused or "fixed" by the sub, but the bad connections in the board have yet to re-appear since having the sub in the car. My dealer said they needed to observe the issue before replacing the part. So far, I haven't even been able to snap a pic of them out again. When they go out again, I'll be sure to try to get some evidence and then go back. Right now it's a moot issue though.

I must be impatient. Haven't heard a peep out of BMWNA in a week. I sent a follow up email this morning. I'll give it another week.

Originally Posted by Brian D

I must be impatient. Haven't heard a peep out of BMWNA in a week. I sent a follow up email this morning. I'll give it another week.

Try sending an email to Nancy MacDonald over at BMWNA. She helped with this issue right away. Send me a message and I'll forward you her email address.

Originally Posted by Brian D

I must be impatient. Haven't heard a peep out of BMWNA in a week. I sent a follow up email this morning. I'll give it another week.

FWIW It took me about 3 weeks before my pixel issue was resolved this week. Full replacement with only a one hour labor charge. Just follow the advise of thread. I think it did help to let my rep (Martha Martinez) know I own several BMW cars and bikes past, present and future.

Airjack, we have two 5 series at the house. A Total BMW family. One is an '06 525i and mine is an '02 530i. I mentioned that in my email to Leonora.

I also had some success by calling BMWNA. I know emails worked, but when I called, I got mine covered without a single penny paid by myself. The Service Adviser was shocked. This is my second BMW, a 03 530 that had 80,000 miles when I contacted them, after owning it for less than a month.

hi. I contacted them and told the problem. They responded me, with the discount for the half of the parts. Here is my experience. I have 540I, 00 with 76000m.

any ideas??????????????

Just got my pixels fixed. Only two lines were out, but it was driving me crazy.

I called BMWNA and asked for an updated status of my new E93, which just finished being built and I will be picking up in Munich. After the update, I told them I was having pixel problems with my current 2002 E39. I was instructed to have the dealer look at the car. I had an appointment to get the alarm looked at and told the dealership (Lauderdale BMW) to also look at my pixels that I had spoken to BMWNA. After a few hours, they called me back, told me that BMW will pick up the cost of the part, but that I will pay for the labor ($100). On the invoice it said it was a "goodwill WTY replaced". I bought the car new from Lauderdale BMW 5 years ago and it only has 40,000 miles. I'm not sure it that helped. The dash looks great, get it done!

I've got several emails to several people and still heard nothing back. I will wait a little longer then probably call them.

Just got back from getting a new MID at the dealership. Spent $42.46 in labor, lowest price I've seen so far for this fix.

Leonora took a few days to respond to my initial email, but my patience is worth the free $700+ part.

Originally Posted by Brian D

I've got several emails to several people and still heard nothing back. I will wait a little longer then probably call them.

Here was my rep should you not get anywhere with yours. Not sure it will help but I too called once to make sure I was doing everything to thier satisfaction. They like that I think

Martha Martinez at 201-263-8219

You might saw how wonderful I was treated and suggested that she could help you too.
(Jack Gardner in Olympia WA)

Good luck

Wow, this morning I sent another email to Leonora. But this time I just cut and paste from the OP and I got a response in a little over 30 minutes. Now that is just weird. Gonna start the process and see how long it takes.

For the SoCal folks, any recommendations of BWM dealers in North County I should use? My options: BMW of SD, Harloff BMW in Encinitas, BMW of Escondido.

Hey,
Just wondering if this repair would apply to us here in Toronto, Ontario? Does anybody know?

THANKS

Originally Posted by Brian D

Wow, this morning I sent another email to Leonora. But this time I just cut and paste from the OP and I got a response in a little over 30 minutes. Now that is just weird. Gonna start the process and see how long it takes.

For the SoCal folks, any recommendations of BWM dealers in North County I should use? My options: BMW of SD, Harloff BMW in Encinitas, BMW of Escondido.

You might want to cross out BMW of SD from the list as Sean's M5 got stolen while in their possesion and don't want to take responsibilty.

Yeah, I remembered that. Too bad, that's where my wife bought her '06 525. I told BMWNA that Escondido would be fine (hope it is). Thanks

100 bucks later and I have a new cluster.

Sent an email today to a random BMWNA using the BMWNA contact a representative feature on the website.

wow I got a reply within a couple hours:

Dear Mr. ..................:

Thank you for contacting BMW of North America, LLC regarding your 2000 BMW 540i.
I was sorry to read of the concerns you have with the pixels on your vehicle's
display.

So that we may assist with your inquiry, please provide us the following
information:

-Name & address on the vehicle's registration
-Best phone numbers to reach you
-VIN#
-Mileage on vehicle
-Description of the problem on your vehicle
-Name of your BMW service center
-Has your BMW center diagnosed this problem?
-Are you the original owner?
-If not the original owner, is this the proper information to update you as the
owner in our BMW system: (type address as listed in e-mail)

If you have any further questions, please reply to this e-mail or contact the
Customer Relations and Services Department at 1-800-831-1117, Monday through
Friday from 9:00 A.M. to 9:00 P.M., Eastern Standard Time. Again, thank you for
contacting BMW.

Sincerely,


Karie Adams
Customer Relations and Services
Representative


I replied back


This is her reply within an hour:

Dear Mr. ...........................:

Thank you for your response. Your information has been forwarded to a special
department for review.

A representative will be contacting you within 2-3 business days. We appreciate
your patience in the interim.

If you have any further questions, please reply to this e-mail or contact the
Customer Relations and Services Department at 1-800-831-1117, Monday through
Friday from 9:00 A.M. to 9:00 P.M., Eastern Standard Time. Again, thank you for
contacting BMW.

Sincerely,


Karie Adams
Customer Relations and Services
Representative

I just got my authorization today. I'll schedule and get the work done. I will have to pay labor.

I received a message today on my cell phone. I called back and left a message for Martha. Crossing my fingers, wow this is a fast process.

My 530i is in service as I type. Should be done around noon. Estimated labor $250. This is at Harloff BMW in Encinitas. Wish I could have shopped around for lower labor cost. I'll post an update when I pick up the car this afternoon.

I am amazed that my 1998 with 124,000 miles just got this done. Part free, and $94 labor.
It took about 2 months, and a lot of persistance on my part, the ball was dropped by both BMW and the dealer along the way.