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5 Series DIY
Knowledge Is Power! ~ The place for do-it-yourself threads on a variety of topics. Start a thread describing a particular job (oil change, cooling system overhaul, brakes, shocks and springs, etc.) or search for one you need help with!

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  #476  
Old 12-23-2007, 05:38 PM
iBimmer iBimmer is offline
Kwitcherbitchin!
Location: East Bay; NorCal
 
Join Date: Dec 2007
Posts: 154
Mein Auto: '97 540iA
Quote:
She will in turn send you a response email asking for this information:

As coordinator for National Customer Relations, I will assign a representative to assist you; however, I need some additional information. Please respond to this email with the name and address on the registration, contact phone numbers, mileage to date, and the last 7 digits of the VIN.

Also, please identify your BMW dealer.

Thank you for your cooperation.
On the "Also, please identify your BMW dealer", what should I respond if I bought my BMW from a private party?
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  #477  
Old 12-23-2007, 08:35 PM
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M.Wong M.Wong is offline
E38 E91 (R56 E30 E39)
Location: Seattle WA
 
Join Date: Jan 2003
Posts: 2,323
Mein Auto: The E38
Where you would take it to have service, but better, where you have taken it before to have serviced.
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M.Wong
E38 2000 740iL Orient Blue
E91 2012 328xiT Alpine White

Passed on to new families:
E30 1987 325i Royal Blue
E39 2003 540i/6 Sterling Gray
R56 2010 Mini Cooper S British Racing Green


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  #478  
Old 01-17-2008, 02:32 PM
Beau6183 Beau6183 is offline
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Location: Salt Lake City, UT
 
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Send a message via MSN to Beau6183
Mein Auto: 2007 335xi 6-spd, Dinan 2
Sent in a request last october, a follow up in november and still no reply
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  #479  
Old 01-17-2008, 04:22 PM
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M.Wong M.Wong is offline
E38 E91 (R56 E30 E39)
Location: Seattle WA
 
Join Date: Jan 2003
Posts: 2,323
Mein Auto: The E38
To Leonora?
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M.Wong
E38 2000 740iL Orient Blue
E91 2012 328xiT Alpine White

Passed on to new families:
E30 1987 325i Royal Blue
E39 2003 540i/6 Sterling Gray
R56 2010 Mini Cooper S British Racing Green


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  #480  
Old 01-18-2008, 09:51 AM
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Ågent99 Ågent99 is offline
Moderator, 5-Series
Location: Bay Area, CA
 
Join Date: Jan 2002
Posts: 5,931
Mein Auto: Trek 6500 MTB
Send daily or weekly emails until you get a response. The squeaky wheel gets the grease!
__________________
2001 530i/5 (E39), Topaz Blue/Stone Green/Black (118k miles) *very rare interior/exterior color combo*
2005 545i/SMG (E60), ED Order, Titanium Grey/Grey (lease over)
2014 535d (F10), ED Order Summer 2014: THIS IS THE PLAN SO FAR
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  #481  
Old 01-18-2008, 12:12 PM
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kingdunke kingdunke is offline
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Location: los angeles
 
Join Date: Nov 2007
Posts: 750
Mein Auto: 02 530iA Sport Jan/02 mfg
just give them a ring. 800-831-1117

it took around 10 days from the day i called them to my appointment made. fast and simple.
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  #482  
Old 01-21-2008, 09:40 AM
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nyclad nyclad is offline
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Location: Orange County, CA
 
Join Date: Dec 2007
Posts: 477
Mein Auto: 2002 530i Sport
Wink Called BMWNA

Quote:
Originally Posted by kingdunke View Post
just give them a ring. 800-831-1117

it took around 10 days from the day i called them to my appointment made. fast and simple.
Thanks kingdunke,

I sent 3-5 emails to Lenora V starting in early Dec 2007, and got no response from her, so I just called BMWNA (800-831-1117) a few minutes ago and spoke with Dan. He said they'd "see what they could do for me." He requested a fax of my registration, which I just sent over.

I guess we'll see what happens.


Wish me luck...
Steve
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  #483  
Old 01-24-2008, 05:01 AM
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nyclad nyclad is offline
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Location: Orange County, CA
 
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Posts: 477
Mein Auto: 2002 530i Sport
Got an answer!

Well, here's the update, 2 days later, I had Charlene from BMWNA call me, after playing phone tag for a day, I talked with her on the 3rd day.

She pretty much asked what everybody else here confirmed:

Describe the problem?
How long have I owned my BMW?
What's the mileage on my BMW? (she said it doesn't matter what the mileage is.)
Where did I purchase my BMW?
Have I owned any other BMWs?
She described the "program" and said they cover 100% of the parts, but I cover the labor at any BMW dealership of my choice.

I checked, and my two nearest BMW dealerships, Irvine BMW and Crevier BMW charge $140 and $145 an hour, respectively.

I have the appt set for Irvine BMW a week from now.

Thanks guys,
Steve
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  #484  
Old 01-24-2008, 01:03 PM
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kingdunke kingdunke is offline
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Location: los angeles
 
Join Date: Nov 2007
Posts: 750
Mein Auto: 02 530iA Sport Jan/02 mfg
good job steve!!
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  #485  
Old 01-25-2008, 05:59 PM
540 Rick 540 Rick is offline
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Location: Dearborn, MI
 
Join Date: Jan 2008
Posts: 45
Mein Auto: 2000 540iA
Thanks for the updated info

I am a new an proud owner of a 2000 540iA. (This is my first foray into BMW land). I have the temperature/odometer pixel curse. I am so glad to hear that this offer is still valid. I will get on it right away. How long does it usually take from start to finish? any hints on how to expedite the process?
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  #486  
Old 01-26-2008, 01:33 PM
Waveho Waveho is offline
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Location: Shenandoah Valley, Virginia
 
Join Date: Jul 2006
Posts: 3,362
Mein Auto: '07 335xi 6MT 4door
Call or email BMWNA, a few days to a week before initial response, then answer some questions and get another response in a week to 10 days; they'll agree to either a provide the part for free or about 1/2, but you must pay for labor at a local BMW shop. Figure 2 to 3 weeks from first call to installation of the part. Read above for more info.
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'07 335xi 6-spd 4dr, Montego blue
'98 540i 6-spd Sport, Jet Black II(sold)
'92 325i 5-spd 4dr, burgundy(sold)
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  #487  
Old 01-26-2008, 09:04 PM
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M.Wong M.Wong is offline
E38 E91 (R56 E30 E39)
Location: Seattle WA
 
Join Date: Jan 2003
Posts: 2,323
Mein Auto: The E38
You might be able to save some time by providing all the info up front in a polite letter. VIN, dealer, miles, and all the other stuff described in the previous posts.
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M.Wong
E38 2000 740iL Orient Blue
E91 2012 328xiT Alpine White

Passed on to new families:
E30 1987 325i Royal Blue
E39 2003 540i/6 Sterling Gray
R56 2010 Mini Cooper S British Racing Green


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  #488  
Old 02-18-2008, 10:07 AM
agtconsulting agtconsulting is offline
Unleash the Beast
Location: toronto
 
Join Date: Dec 2007
Posts: 49
Mein Auto: 2000 540i 6
Has anyone tried this with BMW Canada? If so, do you have any contact info.

Much appreciated as always.
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  #489  
Old 02-18-2008, 10:50 AM
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M.Wong M.Wong is offline
E38 E91 (R56 E30 E39)
Location: Seattle WA
 
Join Date: Jan 2003
Posts: 2,323
Mein Auto: The E38
Several people tried and had no luck with BMW Canada...
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M.Wong
E38 2000 740iL Orient Blue
E91 2012 328xiT Alpine White

Passed on to new families:
E30 1987 325i Royal Blue
E39 2003 540i/6 Sterling Gray
R56 2010 Mini Cooper S British Racing Green


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  #490  
Old 03-03-2008, 10:35 PM
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nyclad nyclad is offline
Officially Welcomed to the 'Fest
Location: Orange County, CA
 
Join Date: Dec 2007
Posts: 477
Mein Auto: 2002 530i Sport
Smile Got my new dash.

Hi guys,

Just wanted to give you an update. I just got my dashboard instrument cluster replaced today at Irvine BMW. Although BMWNA covered the part, the dealer took 1.5 hours for a total of $210 in labor charges. Oh well, at least it's done.

The reason for the delay between initally calling BMWNA and the installation was a little bit of miscommunication between whether I was to call the dealer or if the dealer was to contact me when they received the part. No biggie.

Good luck.
Steve
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  #491  
Old 03-05-2008, 10:41 PM
TWSboarder TWSboarder is offline
Registered User
Location: SoCal
 
Join Date: Mar 2008
Posts: 3
Mein Auto: 530i
I am also in Southern California and have got BMWNA to cover 100% of the parts and I am responsible for the labor. I have called around a few dealerships and they are all quoting 2 hours of labor @ $130 to $150 per hour. I have read on here that people have had this done in 1/2 hour to 1 hours time. One dealership quoted $260 to install and program the new cluster but said they could "fix" my current cluster for $130.

Are the dealerships quoting a 2 hour job but end up charging only for the actual time? Or do they charge 2 hours labor for a 30 minute job?

Any advice?
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  #492  
Old 03-06-2008, 05:18 PM
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Graskas Graskas is offline
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Location: DC (MD)
 
Join Date: Jan 2008
Posts: 137
Mein Auto: E36 328i*(died), E39 528i
is there a DIY to fix this problem?
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  #493  
Old 03-06-2008, 07:42 PM
Waveho Waveho is offline
Officially Welcomed to the 'Fest
Location: Shenandoah Valley, Virginia
 
Join Date: Jul 2006
Posts: 3,362
Mein Auto: '07 335xi 6MT 4door
I understand that there IS a way to fix the pixels using a soldering gun and a LOT of patience. You also need a pretty good idea about how to remove the dash and open the proper area to access the pixels. Try bimmerdiy.com for a link, I think.

Honestly though, for a couple hundred bucks it's nice to have a whole new dash, so just get it replaced....
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'07 335xi 6-spd 4dr, Montego blue
'98 540i 6-spd Sport, Jet Black II(sold)
'92 325i 5-spd 4dr, burgundy(sold)
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  #494  
Old 03-07-2008, 10:17 AM
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Ågent99 Ågent99 is offline
Moderator, 5-Series
Location: Bay Area, CA
 
Join Date: Jan 2002
Posts: 5,931
Mein Auto: Trek 6500 MTB
Quote:
Originally Posted by TWSboarder View Post
I am also in Southern California and have got BMWNA to cover 100% of the parts and I am responsible for the labor. I have called around a few dealerships and they are all quoting 2 hours of labor @ $130 to $150 per hour. I have read on here that people have had this done in 1/2 hour to 1 hours time. One dealership quoted $260 to install and program the new cluster but said they could "fix" my current cluster for $130.

Are the dealerships quoting a 2 hour job but end up charging only for the actual time? Or do they charge 2 hours labor for a 30 minute job?

Any advice?
Keep calling around. It *should not* take more than an hour. Maybe BMWNA can help you?
__________________
2001 530i/5 (E39), Topaz Blue/Stone Green/Black (118k miles) *very rare interior/exterior color combo*
2005 545i/SMG (E60), ED Order, Titanium Grey/Grey (lease over)
2014 535d (F10), ED Order Summer 2014: THIS IS THE PLAN SO FAR
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  #495  
Old 03-09-2008, 08:32 PM
mandrews1119 mandrews1119 is offline
E38 - Flight on 4 wheels!
Location: Atlanta, GA., USA.
 
Join Date: Jan 2008
Posts: 122
Mein Auto: 2001 750ilA
Just sent the initial e-mail, I am in the Atlanta , GA. area, will keep eveyone posted on my experience. Thanks for the info.
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  #496  
Old 03-19-2008, 10:20 PM
TWSboarder TWSboarder is offline
Registered User
Location: SoCal
 
Join Date: Mar 2008
Posts: 3
Mein Auto: 530i
I called a few more dealerships and found one that quoted one hour labor. Got it fixed today and I was in and out in an hour. I can see my odometer again!
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  #497  
Old 03-27-2008, 08:46 PM
BMWBIZ BMWBIZ is offline
Registered User
Location: Northern VA
 
Join Date: Oct 2007
Posts: 6
Mein Auto: M5 E39
Hi All,

Anyone know if you can swap out the MID from one car to another? I know someone that has a perfect MID out of his car that he does not need (car totalled!). Can I install it in mine, or is the ODO and other information stored on the MID?

Thanks
Biz
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  #498  
Old 04-02-2008, 07:45 AM
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Ågent99 Ågent99 is offline
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Location: Bay Area, CA
 
Join Date: Jan 2002
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Mein Auto: Trek 6500 MTB
I believe this is possible but you will need it programmed for your car to set the correct mileage and perhaps some other things like VIN and such.
__________________
2001 530i/5 (E39), Topaz Blue/Stone Green/Black (118k miles) *very rare interior/exterior color combo*
2005 545i/SMG (E60), ED Order, Titanium Grey/Grey (lease over)
2014 535d (F10), ED Order Summer 2014: THIS IS THE PLAN SO FAR
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  #499  
Old 04-21-2008, 11:36 AM
uniter uniter is offline
X
Location: PA
 
Join Date: Oct 2007
Posts: 227
Mein Auto: 97 e39 540i. 07 e90 335i
the cluster matters, the mid does not.
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V5, STETT, FORGE, ETS, WAVETRAC.

97 540i 6mt/premium/sport/cold/dsp 192k - GONE.
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  #500  
Old 04-29-2008, 10:23 AM
mattinraleigh mattinraleigh is offline
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Location: Raleigh, NC
 
Join Date: Apr 2008
Posts: 8
Mein Auto: 2002 530i
Hello, has anyone had any luck in trying to get BMW North America to up their offer. I have a 2002 530i and both the odometer and stereo have the pixel issue. I contacted them and they responded today offering to cover half of the parts for both and I pay full labor.

Thanks to all for any assistance,
-Matt
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