Welcome to Bimmerfest -- The #1 Online Community for BMW related information! Please enjoy the discussion forums below and share your experiences with the 200,000 current, new and past BMW owners. The forums are broken out by car model and into other special interest sections such as BMW European Delivery and a special forum to voice your questions to the many BMW dealers on the site to assist our members!

Please follow the links below to help get you started!

Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > 5 Series > 5 Series DIY

5 Series DIY
Knowledge Is Power! ~ The place for do-it-yourself threads on a variety of topics. Start a thread describing a particular job (oil change, cooling system overhaul, brakes, shocks and springs, etc.) or search for one you need help with!

Reply
 
Thread Tools Display Modes
  #501  
Old 04-29-2008, 01:27 PM
Waveho Waveho is offline
Officially Welcomed to the 'Fest
Location: Shenandoah Valley, Virginia
 
Join Date: Jul 2006
Posts: 3,362
Mein Auto: '07 335xi 6MT 4door
That's the deal I received--but I had only purchased mine a few months before, though I've had other BMWs previously. How long have you owned yours? The two main considerations I think that they use are length of time of ownership and whether or not the odometer is still legible.
__________________

'07 335xi 6-spd 4dr, Montego blue
'98 540i 6-spd Sport, Jet Black II(sold)
'92 325i 5-spd 4dr, burgundy(sold)
Reply With Quote
  #502  
Old 05-09-2008, 11:11 AM
mccuiswr mccuiswr is offline
TTown_540it
Location: USA
 
Join Date: May 2008
Posts: 81
Mein Auto: 1999 540it
So BMW is offering me a 25% off the part. So the question is.... how much does this 'part' cost?
Reply With Quote
  #503  
Old 06-07-2008, 11:59 PM
TWSboarder TWSboarder is offline
Registered User
Location: SoCal
 
Join Date: Mar 2008
Posts: 3
Mein Auto: 530i
Quote:
Originally Posted by mattinraleigh View Post
Hello, has anyone had any luck in trying to get BMW North America to up their offer. I have a 2002 530i and both the odometer and stereo have the pixel issue. I contacted them and they responded today offering to cover half of the parts for both and I pay full labor.

Thanks to all for any assistance,
-Matt
That is exactly what they quoted me and they hope you will accept. Keep haggling, they will cover 100% of parts.
Reply With Quote
  #504  
Old 06-27-2008, 10:09 AM
safoo safoo is offline
Registered User
Location: san jose, ca
 
Join Date: Apr 2008
Posts: 34
Mein Auto: E39
I emailed BMW 2 weeks ago and got a call last week. I'm taking my car in tomorrow. They will cover the parts but labor estimate is $145.
Reply With Quote
  #505  
Old 07-03-2008, 07:58 AM
mpyle mpyle is offline
Registered User
Location: indianapolis
 
Join Date: Jun 2008
Posts: 2
Mein Auto: 1998 BMW 540i
This tread was really old, but i am a new owner of a 1998 540i, and i am wondering what person you e-mailed at BMW? I would also like to try and get this replaced for just the labor cost. Thanks!
Reply With Quote
  #506  
Old 07-03-2008, 08:40 AM
Waveho Waveho is offline
Officially Welcomed to the 'Fest
Location: Shenandoah Valley, Virginia
 
Join Date: Jul 2006
Posts: 3,362
Mein Auto: '07 335xi 6MT 4door
Quote:
Originally Posted by mpyle View Post
This tread was really old, but i am a new owner of a 1998 540i, and i am wondering what person you e-mailed at BMW? I would also like to try and get this replaced for just the labor cost. Thanks!
Call BMWNA customer relations at 800-831-1117 and tell them your issue; they'll ask for some info and assign you a case worker to make arrangements for the cluster replacement.
__________________

'07 335xi 6-spd 4dr, Montego blue
'98 540i 6-spd Sport, Jet Black II(sold)
'92 325i 5-spd 4dr, burgundy(sold)
Reply With Quote
  #507  
Old 08-23-2008, 07:00 AM
jboch2008 jboch2008 is offline
Registered User
Location: WI
 
Join Date: Jun 2008
Posts: 10
Mein Auto: 2007 550i 6spd Man Sport
As stated earlier BMWNA will ask how long you have owned the car and how many pix are defective. My length of ownership (2 months) is the main reason I was only offered 25% coverage on the part. However, when I let the dealership do the call for me they got the part covered 100%. It is nice when you can call on the dealership to do the legwork (after the fact) and they get the results you expect!
Reply With Quote
  #508  
Old 09-11-2008, 01:53 PM
msaleem's Avatar
msaleem msaleem is offline
Officially Welcomed to the 'Fest
Location: LI, New York
 
Join Date: Sep 2008
Posts: 386
Mein Auto: 01 540i/6
bimmerd00d,
can you show us the original e mail you sent to Leonora Vlaovich.
i see that some people didn't get an answer back, im wondering if you said something she liked and helped you out with it..
im asking so i know what to say to her, and get the job done..
also another question is that, is it necessary that you had to buy your BMW from a dealer. i bought mine private.
this is my first post so i apologize if im missing something.
thank you
Reply With Quote
  #509  
Old 09-11-2008, 02:45 PM
msaleem's Avatar
msaleem msaleem is offline
Officially Welcomed to the 'Fest
Location: LI, New York
 
Join Date: Sep 2008
Posts: 386
Mein Auto: 01 540i/6
or anyone else..
Reply With Quote
  #510  
Old 09-11-2008, 04:06 PM
Waveho Waveho is offline
Officially Welcomed to the 'Fest
Location: Shenandoah Valley, Virginia
 
Join Date: Jul 2006
Posts: 3,362
Mein Auto: '07 335xi 6MT 4door
I don't have the original email, but I did get a fairly quick response. I would definitely tell her that you can no longer read the odometer--this is one of the determining factors as to how much they will cover. You will have to provide them with a copy of your registration or registration info, how long you've had the car, where you get it serviced, etc. These are all factors they apparently consider. Good luck and post your results!
__________________

'07 335xi 6-spd 4dr, Montego blue
'98 540i 6-spd Sport, Jet Black II(sold)
'92 325i 5-spd 4dr, burgundy(sold)
Reply With Quote
  #511  
Old 09-18-2008, 08:56 AM
Pburk7 Pburk7 is offline
Registered User
Location: Des Moines
 
Join Date: Sep 2008
Posts: 1
Mein Auto: 2003 540i
pixel issues

I have been trying to figure this all out without much success. I just purchased an '03 540i from a dealership in Davenport Iowa. The pixel issue was negotiated. They told me it was a $500 fix and we "split" the cost. I went to get it fixed in Des Moines and it was quoted to me as $1700. I have problems in the climate control panel and instrument panel. I was told this is all one board with a price of $1400. The $300 is the labor to install.

The Davenport dealer is "perplexed". "Come in and we'll fix your instrument panel for $514". The climate control fix is separate. How is this possible if it is all one board?


Anyone have any idea if there is some truth in there somewhere. (I am also working with BMW, but they have come forward with no offers yet - just the same questions asked of other posters)

This is frustrating as heck!
Reply With Quote
  #512  
Old 09-18-2008, 10:35 AM
M.Wong's Avatar
M.Wong M.Wong is offline
E38 E91 (R56 E30 E39)
Location: Seattle WA
 
Join Date: Jan 2003
Posts: 2,323
Mein Auto: The E38
To fix the odometer area, they replace the instrument panel (speedometer, etc). The radio or climate control pixels would be a separate issue.
__________________
M.Wong
E38 2000 740iL Orient Blue
E91 2012 328xiT Alpine White

Passed on to new families:
E30 1987 325i Royal Blue
E39 2003 540i/6 Sterling Gray
R56 2010 Mini Cooper S British Racing Green


Reply With Quote
  #513  
Old 09-19-2008, 07:30 AM
tokar tokar is offline
Officially Welcomed to the 'Fest
Location: bristol indiana
 
Join Date: Aug 2008
Posts: 161
Mein Auto: 1994 bmw 530i
well i called them yesterday and faxed my registration, and "dee" said they would be in touch in 1-2 days so i guss wait to see what happens
Reply With Quote
  #514  
Old 09-20-2008, 09:23 AM
tokar tokar is offline
Officially Welcomed to the 'Fest
Location: bristol indiana
 
Join Date: Aug 2008
Posts: 161
Mein Auto: 1994 bmw 530i
well dee called yesterday to say she got my info and someone from BMW should be calling me on monday.
Reply With Quote
  #515  
Old 09-22-2008, 03:36 PM
tokar tokar is offline
Officially Welcomed to the 'Fest
Location: bristol indiana
 
Join Date: Aug 2008
Posts: 161
Mein Auto: 1994 bmw 530i
well bimmer called today and took down my info, and she said she wont be back until thursday so i guss ill wait and see what they come back with
Reply With Quote
  #516  
Old 09-27-2008, 01:56 AM
mgad mgad is offline
E39-523I-99
Location: egypt
 
Join Date: Sep 2008
Posts: 25
Mein Auto: e39+m52
can this be applied outside the USA , i live in egypt .and i have got all that screen not working .
Reply With Quote
  #517  
Old 10-02-2008, 04:47 PM
13timgolf 13timgolf is offline
Registered User
Location: Gig Harbor, WA
 
Join Date: Oct 2008
Posts: 1
Mein Auto: 2003 525i
Awesome information, Thanks at least $650

After reading this thread today, I called the 800#, and was told I would be contacted within 48 hours. I faxed a copy of the registration and received a call back within 3 hours. They are providing the part for free and I pick up the ~$150 labor charge. What a blessing!
Reply With Quote
  #518  
Old 10-10-2008, 04:19 PM
ben753 ben753 is offline
Officially Welcomed to the 'Fest
Location: Seattle
 
Join Date: Jan 2007
Posts: 146
Mein Auto: 2003 530iA, Sp, Pre, Cold
Invaluable thread. My radio is starting to go, so I may give this a shot when I have a few moments to spare.

Thanks all,

Ben

Last edited by ben753; 10-15-2008 at 12:09 PM.
Reply With Quote
  #519  
Old 10-16-2008, 11:54 AM
BadBrad BadBrad is offline
BadBrad
Location: Massachusetts
 
Join Date: Oct 2008
Posts: 228
Mein Auto: 2003 540iA M-Sport
I too am a recent new owner of a 2003 540i sport that has the pixel problem in the instrument cluster. I called BMWNA yesterday around 10:00 am EST to initiate a goodwill warranty replacement of the cluster. By 3:30 pm they had returned my call, processed my registration and called me back to inform me that they would supply a replacement cluster free of charge with my paying only one hours labor for installation. Today I received a call from the local BMW dealer and scheduled the work for tomorrow morning at 7:30 am. I was also advised by the dealer SA that they would only charge me one hour labor even if it ran a little over that amount. I'm one happy Dude....
Reply With Quote
  #520  
Old 10-16-2008, 12:42 PM
ben753 ben753 is offline
Officially Welcomed to the 'Fest
Location: Seattle
 
Join Date: Jan 2007
Posts: 146
Mein Auto: 2003 530iA, Sp, Pre, Cold
Quote:
Originally Posted by BadBrad View Post
I too am a recent new owner of a 2003 540i sport that has the pixel problem in the instrument cluster. I called BMWNA yesterday around 10:00 am EST to initiate a goodwill warranty replacement of the cluster. By 3:30 pm they had returned my call, processed my registration and called me back to inform me that they would supply a replacement cluster free of charge with my paying only one hours labor for installation. Today I received a call from the local BMW dealer and scheduled the work for tomorrow morning at 7:30 am. I was also advised by the dealer SA that they would only charge me one hour labor even if it ran a little over that amount. I'm one happy Dude....
Congrats! That's great news!
Reply With Quote
  #521  
Old 10-28-2008, 12:37 PM
E39Convert E39Convert is offline
Registered User
Location: Manassas, VA
 
Join Date: Oct 2008
Posts: 40
Mein Auto: 2002 540i w/Dinan Stage I
Fyi

I just got an email back stating that Leonora V. is no longer there. Melissa responded with a request for my registration. Just thought I would let everyone know.
Reply With Quote
  #522  
Old 11-13-2008, 05:27 PM
Steven R Steven R is offline
Registered User
Location: Orange County , CA
 
Join Date: Nov 2008
Posts: 25
Mein Auto: 2002 BMW E39
Exclamation Update to Pixel Repair Process

The original contact person at BMWNA, Leonora V., is not listed in thei BMWNA email directory any more. I have sense attempted contact with several alternative Customer Relations employees in hopes of better results. Nina Englert is on several months absense (per her email response). I was referred to Alan Harris, VP, Aftermarket Customer Relations, BMWNA, and Michele Fuhs and Sarah Maier at Customer Relations at BMW.DE.

Here is the letter I sent, but was subsequently returned as the addressee is out of the office for several months.

Fingers crossed that this old problem still gets some attention. With the recession and all, not sure what to expect.


Sent: Thursday, November 13, 2008 4:09 PM
To: 'nina.englert@bmwna.com'
Subject:


Dear Ms. Englert:

I am writing to you to request assistance in servicing my 2002 BMW530i. I am the original owner of my vehicle. The specific nature of my problem concerns the pixel display in the instrument cluster. Over the last two years, I have been progressively losing columns of pixels in my instrument cluster. While under extended warranty, I was told that the display was not severely enough effected to be worthy of a warranty replacement. Now that the automobile is out of warranty, and pixels continue to fail, I am finding that I cannot read some of the letters and numbers, including warning messages. All of my timely services have been performed by my local BMW dealership, Irvine BMW, Irvine, California.

I have come to realize that my problem is not unique. In fact, my research indicates that this has been a long-standing issue with many of the BMW models with the pixel display configuration. More importantly, many clients have been satisfied with your supportive response to their request. As for me, I would have been pleased to have paid the original deductible for repairs in extended warranty ($50.00), if that option had been made available to me. I hope BMW NA hasnít changed their accommodative position on this issue and that I can count on BMW NA remaining committed to customer satisfaction by authorizing the repair or replacement of this malfunctioning display as a customer accommodation.

Thank you for entertaining this request and I look forward to having a pleasantly readable dash display once again.

Regards,

Steven
__________________

2002 e39 Sterling Grey Metallic w/ Black Leather Interior.
Premium & Sport Packages, 6cyl, 225 hp 5 speed Manual Trans, Sport Seats, Eagle F1 DS3's, Xenon Lamps.
Reply With Quote
  #523  
Old 11-18-2008, 03:02 PM
Bethesda E39's Avatar
Bethesda E39 Bethesda E39 is offline
Officially Welcomed to the 'Fest
Location: USA
 
Join Date: Sep 2008
Posts: 623
Mein Auto: BMW 1 Series
My CD player has dead pixels (just started last week). '03 525i with 74K under CPO warranty.
My dealership says CPO will not cover audio components; I just sent BMWNA the e-mail regarding this.
Reply With Quote
  #524  
Old 11-19-2008, 06:08 PM
hts hts is offline
I'm a Mac
Location: Phoenix
 
Join Date: Dec 2001
Posts: 17,645
Mein Auto: 03 540iA sport
Does anyone have a good POC/email addy for a CSR at BMWNA ref pixel/cluster replacement goodwill?
__________________
(sure hope i don't get banned for this benign post).

Current: 2003 540iA M-sport
Previous: 07 Porsche Boxster S, 01 BMW 330i SP, 97 Acura Integra GS-R, 89 Toy Supra, 73 Datsun 240Z
Reply With Quote
  #525  
Old 12-07-2008, 09:52 PM
emilyb emilyb is offline
Registered User
Location: Austin
 
Join Date: Dec 2008
Posts: 3
Mein Auto: 2001 535i
Quote:
Originally Posted by BadBrad View Post
I too am a recent new owner of a 2003 540i sport that has the pixel problem in the instrument cluster. I called BMWNA yesterday around 10:00 am EST to initiate a goodwill warranty replacement of the cluster. By 3:30 pm they had returned my call, processed my registration and called me back to inform me that they would supply a replacement cluster free of charge with my paying only one hours labor for installation. Today I received a call from the local BMW dealer and scheduled the work for tomorrow morning at 7:30 am. I was also advised by the dealer SA that they would only charge me one hour labor even if it ran a little over that amount. I'm one happy Dude....
What exactly is a "goodwill warranty replacement"?
Reply With Quote
Reply

Bookmarks


Forum Navigation
Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > 5 Series > 5 Series DIY
Today's Posts Search
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On



Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
BMWNA: Do you have paint chips (hood, bumper) from driving? If so please READ THIS! jaisonline General BMW 87 11-10-2010 07:13 PM
Disappearing dash pixels - DIY fix? TXE38 7 Series / 8 Series 15 01-18-2010 04:39 PM
Dash pixels have been repaired Cabriolet E39 (1997 - 2003) 30 03-16-2009 12:41 AM
91 850i Heater Core Removal Instructions Wanted nicko 7 Series / 8 Series 1 10-18-2004 10:56 PM
Keep on nocking but you can't come in TeamM3 Off-Topic 4 10-17-2003 06:27 AM


All times are GMT -7. The time now is 08:58 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
© 2001-2011 performanceIX, Inc. All Rights Reserved .: guidelines .:. privacy .:. terms