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5 Series DIY
Knowledge Is Power! ~ The place for do-it-yourself threads on a variety of topics. Start a thread describing a particular job (oil change, cooling system overhaul, brakes, shocks and springs, etc.) or search for one you need help with!

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  #76  
Old 12-20-2005, 08:19 AM
EuropaS6 EuropaS6 is offline
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Location: Seattle
 
Join Date: Oct 2005
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Mein Auto: 540iT
I just heard back from Nancy Mcdonald (who must work with Leonora)

"Please be advised BMW will pay for the parts on the pixel repair needed on your vehicle. You will be responsible for the labor, please contact BMW of Bellevue to make an appointment at your convenience. If you have any questions please let me know, Thank You

Nancy McDonald
BMW NA Customer Relations
201-263-8225"

It looks like everything is all set up. I just need to go to the dealer and fork over $100 or so. Thanks for starting this thread!
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  #77  
Old 12-29-2005, 06:34 PM
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wwb4 wwb4 is offline
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Quote:
Originally Posted by chgolatin2
I have emailed this person from bmw numerous time without any response
Who did you e-mail? I e-mailed BMWNA first thing this morning..........received an e-mail back by noon today asking for additional details!!!! Pretty impressed thus far, I'll make sure to keep you'll posted on my pixel/instrument cluster repair.
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  #78  
Old 12-31-2005, 02:04 PM
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jogus jogus is offline
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Location: Charleston, SC
 
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Mein Auto: 2002 330Ci Cab
Dealership 42 -- Chris 1 ;)

I just got my dead pixels fixed. I was in the dealership last week getting my car’s transmission looked at (it was shifting hard) when I had mentioned to the service rep that I had dead pixels and that it would be nice if they could fix them. Much to my surprise he said no problem and order a new display. Sure enough, I went to the dealership this morning and they put it in -- free of charge! I was expecting maybe a 50-100 install fee. Anyways, I would like to know why my treatment was so much different than any one else’s (not that I am complaining). I don't know if it is because I have a '03 with only 22K miles (original warranty) on it or because they have stuck it to me on ever other car I have taken them and now they are showing mercy . Perhaps I got a service rep who was not up to snuff on BMWNA’s replacement policy… Just thought I would share this with you all... I hope you have as good of luck did!
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  #79  
Old 01-01-2006, 05:36 AM
luvshak luvshak is offline
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Location: Howard County, Md
 
Join Date: Jun 2005
Posts: 48
Mein Auto: E60 M5
Got a return call from BMWNA, they are covering 100% for both my dash and climate control replacement (in my 540i6). The rep that called stated that the BMW coverage is allocated in different amounts on a "case by case" basis. She contacted the local service rep for me and arranged my drop off for this week.

Last edited by luvshak; 01-01-2006 at 05:40 AM.
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  #80  
Old 01-04-2006, 05:39 PM
bmw1forme bmw1forme is offline
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Location: Edmonton, alberta, canada
 
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Mein Auto: 2001 540ia
hey everyone..thanks for the great fourm posts....so far i have also gotten a reply back...things are in motion to get the pixels fixed...thanks again...

ps. anyone from canada
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  #81  
Old 01-08-2006, 12:39 AM
supark supark is offline
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Location: Seattle
 
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Mein Auto: Dinan 530i-5, 964 911 C4
Just sent a mail off regarding the cluster on my 97 540i with 95k miles. I'm the second owner, so I'm hoping that I won't get reamed...
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  #82  
Old 01-09-2006, 02:16 PM
dcchurchill dcchurchill is offline
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Location: Silverdale, WA
 
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Mein Auto: '99 Z3 2.3, 01 530iA
Thumbs up Success!

Here's my story:

Sent an e-mail to Leonara, got a replay a couple of weeks later asking for more info (VIN, dealer, etc.). Sent reply, got a voice mail from Jay Hanson at BMW NA Friday. Called back today and he told me BMW NA would cover ALL costs since my '01 530iA was so close to warrantee coverage
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  #83  
Old 01-14-2006, 11:36 AM
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wwb4 wwb4 is offline
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No Luck...........

Heard from a gentleman yesterday by the name of "Chris" from BMWNA, and he told me that they would do 50% off the parts, and I would have to pay the full price of labor. I guess that it "truely" is a case by case basis at which they do 100% parts, and 1 hour of labor charge. I guess that I'll have to try another route.
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  #84  
Old 01-14-2006, 11:37 AM
WWJoeDrive? WWJoeDrive? is offline
Giggity giggity
Location: Los Angeles
 
Join Date: Jan 2006
Posts: 31
Mein Auto: '02 540i M-Sport 6-Speed
Sent my email today - '99 540i w/102K miles... I'll let you know how it goes!
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  #85  
Old 01-20-2006, 09:09 AM
WWJoeDrive? WWJoeDrive? is offline
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Location: Los Angeles
 
Join Date: Jan 2006
Posts: 31
Mein Auto: '02 540i M-Sport 6-Speed
Received an email from Leonora today - I'm being assigned a representative!

I don't know the specifics of their assistance, yet - but I'm really happy to have heard!

Last edited by WWJoeDrive?; 01-20-2006 at 01:15 PM. Reason: Received a resposne!
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  #86  
Old 01-22-2006, 08:09 AM
flowlikeit flowlikeit is offline
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Location: long beach, ca
 
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Mein Auto: 2001 530
thank you all for posting this thread and all the replies..... I did have a question. i just bought my first BMW. a 2000 528i w/ just under 74K on it. Some of the pixels in the display are out. i was wondering if anyone knew if there are length of ownership issues with using BMWNA to get it fixed, and since i didn't get it through a BMW dealer would that make a difference as well.

thanks again.
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  #87  
Old 01-23-2006, 04:34 PM
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Ågent99 Ågent99 is offline
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I suggest emailing Leonora and start the dice rolling...see what you get!
__________________
2001 530i/5 (E39), Topaz Blue/Stone Green/Black (118k miles) *very rare interior/exterior color combo*
2005 545i/SMG (E60), ED Order, Titanium Grey/Grey (lease over)
2015 335i, ED Order Summer 2015
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  #88  
Old 01-23-2006, 08:17 PM
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wwb4 wwb4 is offline
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Quote:
Originally Posted by flowlikeit
thank you all for posting this thread and all the replies..... I did have a question. i just bought my first BMW. a 2000 528i w/ just under 74K on it. Some of the pixels in the display are out. i was wondering if anyone knew if there are length of ownership issues with using BMWNA to get it fixed, and since i didn't get it through a BMW dealer would that make a difference as well.

thanks again.
It doesn't make a difference. Just contact a representative from BMWNA in regards to your issue, and they'll get back to you. I wish you the best of luck, and congrats on your purchase.

P.S.-You can find a representative's contact info. by scrolling through the posts on this thread if you don't have it already.
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  #89  
Old 01-24-2006, 05:48 AM
flowlikeit flowlikeit is offline
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Location: long beach, ca
 
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Mein Auto: 2001 530
thanks again for your replies...i'll be e-mailing bmwna today to get on it.
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  #90  
Old 01-24-2006, 09:23 AM
letuslove9999 letuslove9999 is offline
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Location: Germany
 
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what is the e-mail id to send a request ?

i have a 540i 99 on 97K miles with mostly all pixels dead ... here united bmw guys told me $800 to get that fixed. I dont have warrnty , i hope i will get some help from them. any help apreciated : babukp@gmail.com
thanks babu
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  #91  
Old 01-24-2006, 10:25 AM
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Ågent99 Ågent99 is offline
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Quote:
Originally Posted by letuslove9999
i have a 540i 99 on 97K miles with mostly all pixels dead ... here united bmw guys told me $800 to get that fixed. I dont have warrnty , i hope i will get some help from them. any help apreciated : babukp@gmail.com
thanks babu
All the info is in the thread!!
__________________
2001 530i/5 (E39), Topaz Blue/Stone Green/Black (118k miles) *very rare interior/exterior color combo*
2005 545i/SMG (E60), ED Order, Titanium Grey/Grey (lease over)
2015 335i, ED Order Summer 2015
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  #92  
Old 01-24-2006, 10:32 AM
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wwb4 wwb4 is offline
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Location: Alexandria, VA
 
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Mein Auto: It's constantly changing.
Quote:
Originally Posted by letuslove9999
i have a 540i 99 on 97K miles with mostly all pixels dead ... here united bmw guys told me $800 to get that fixed. I dont have warrnty , i hope i will get some help from them. any help apreciated : babukp@gmail.com
thanks babu
Just look at previous posts, and follow the instructions.....and welcome to the 'Fest.
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  #93  
Old 01-25-2006, 06:11 AM
drd drd is offline
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Location: OR
 
Join Date: Jan 2006
Posts: 20
Mein Auto: 540
Man,

Great thread! I just shot off the email. We'll see what happens.

Thanks
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  #94  
Old 01-25-2006, 06:42 AM
fourwhls fourwhls is offline
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Location: Chesapeake, VA
 
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Posts: 65
Mein Auto: 01 540i
Just wanted to add another sucess story.

My 540 (01, 85k miles) is at the dealership today having the MID and the Dash Information center replaced. BMWNA is paying for the parts and I am paying for the labor.

Two Big Thumbs Up for BMWNA!!!!!
__________________

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2001 Toyota 4Runner (Tow vehicle, Wife's DD)
1992 Mazda Miata (Track and Autocross Toy)

"If everything seems under control, you're just not going fast enough."
Mario Andretti
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  #95  
Old 01-28-2006, 11:30 AM
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wwb4 wwb4 is offline
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Quote:
Originally Posted by drd
Man,

Great thread! I just shot off the email. We'll see what happens.

Thanks
Wish you the best of luck.
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  #96  
Old 01-28-2006, 11:33 AM
wwb4's Avatar
wwb4 wwb4 is offline
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Location: Alexandria, VA
 
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Mein Auto: It's constantly changing.
Quote:
Originally Posted by fourwhls
Just wanted to add another sucess story.

My 540 (01, 85k miles) is at the dealership today having the MID and the Dash Information center replaced. BMWNA is paying for the parts and I am paying for the labor.

Two Big Thumbs Up for BMWNA!!!!!
Always good to hear a success story.
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  #97  
Old 01-28-2006, 09:02 PM
Cheslavo Cheslavo is offline
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Location: Florida, US
 
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Mein Auto: '97 328i / '02 530i
Unsuccessful E-mails To Leonora

JUST TO ADD SOME INFORMATION TO THIS THREAD...I'VE SENT E-MAILS TO BMWNA FOR THE LAST 3 MONTHS AND NO REPLY NOR PHONE CALL YET...WHAT SHOULD I DO NEXT?
I'M FEELING FRUSTRATED SEEING THAT THE MOST OF YOU GUYS GOT REPLIES EITHER TO FIX THE PROBLEM AT NO COST OR TO PAY 50%
SHOULD I CALL THEM OR JUST TO WAIT SOME MORE?
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  #98  
Old 02-01-2006, 10:15 AM
chun007007 chun007007 is offline
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Location: ohio
 
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Mein Auto: 06 m5 int blue. 03 x5 4.4
i too have sent several emails but still no reply. any suggestions would help
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03 x5 4.4 sterling gray
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  #99  
Old 02-06-2006, 11:21 AM
WWJoeDrive? WWJoeDrive? is offline
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Location: Los Angeles
 
Join Date: Jan 2006
Posts: 31
Mein Auto: '02 540i M-Sport 6-Speed
Thumbs up Pixels getting fixed!

Hey - BMWNA is going to pay 1/2 of the parts to replace my dash panel and repair my missing pixels - labor is up to me. I think this is WAY more than fair, considering I bought my car used (it's a 1999), didn't buy any kind of a warranty, and that it has over 100,000 miles on it. I'm really happy!
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  #100  
Old 02-06-2006, 05:57 PM
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wwb4 wwb4 is offline
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Quote:
Originally Posted by Cheslavo
JUST TO ADD SOME INFORMATION TO THIS THREAD...I'VE SENT E-MAILS TO BMWNA FOR THE LAST 3 MONTHS AND NO REPLY NOR PHONE CALL YET...WHAT SHOULD I DO NEXT?
I'M FEELING FRUSTRATED SEEING THAT THE MOST OF YOU GUYS GOT REPLIES EITHER TO FIX THE PROBLEM AT NO COST OR TO PAY 50%
SHOULD I CALL THEM OR JUST TO WAIT SOME MORE?
Who did you e-mail at BMWNA?
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