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5 Series DIY
Knowledge Is Power! ~ The place for do-it-yourself threads on a variety of topics. Start a thread describing a particular job (oil change, cooling system overhaul, brakes, shocks and springs, etc.) or search for one you need help with!

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  #101  
Old 02-06-2006, 05:58 PM
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Quote:
Originally Posted by chun007007
i too have sent several emails but still no reply. any suggestions would help
Who did you send an e-mail to at BMWNA?
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  #102  
Old 02-07-2006, 06:00 PM
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Ågent99 Ågent99 is offline
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Be persisent...keep emailing Leonora. Frankly, I'd do it daily until a response comes!
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  #103  
Old 02-08-2006, 05:20 AM
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Originally Posted by Ågent99
Be persisent...keep emailing Leonora. Frankly, I'd do it daily until a response comes!
.......I suggest just keep being persistent and contacting them until someone "has" to respond to you.
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  #104  
Old 02-08-2006, 02:11 PM
drd drd is offline
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I sent the initial email off 2 weeks ago, when I found this thread. Very useful by the way!

They (BMWNA) contacted me by phone Monday of this week, dropped the car off this morning, it's already done. Pick it up tonight.

BMWNA picked up the parts, I pay for labor only. They estimated 1/2 to a full hour.

I'm very happy with the way they handled it. This is/was the only flaw in my car and was just one of those things that picked away at me every time I looked down at the instrument cluster.

The guy that called me from BMWNA said that my car as a 2000, with 41K miles, shouldn't have had this issue and that's why they would fix it. Not sure if they handle it differently depending on mileage.
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  #105  
Old 02-08-2006, 02:48 PM
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Quote:
Originally Posted by drd
I sent the initial email off 2 weeks ago, when I found this thread. Very useful by the way!

They (BMWNA) contacted me by phone Monday of this week, dropped the car off this morning, it's already done. Pick it up tonight.

BMWNA picked up the parts, I pay for labor only. They estimated 1/2 to a full hour.

I'm very happy with the way they handled it. This is/was the only flaw in my car and was just one of those things that picked away at me every time I looked down at the instrument cluster.

The guy that called me from BMWNA said that my car as a 2000, with 41K miles, shouldn't have had this issue and that's why they would fix it. Not sure if they handle it differently depending on mileage.
Happy to hear that your replacement was a success. BMWNA bases their decision on the year of the vehicle and current mileage.
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  #106  
Old 02-08-2006, 04:44 PM
drd drd is offline
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And you know when you think about it, it makes sense to handle it this way.

The next car purchase I make, when I'm deciding between BMW, Benz, ect.. mayble I'll drop 65K with BMW cuz they've taken care of me in the past. Just good biz practices.

Now I just need some 19s and my car will be dialed.
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  #107  
Old 02-08-2006, 08:06 PM
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$50 out the door to cover labor and it's a done deal.

Dealer said that it would have been $947 for the total repair out of pocket. Ouch!
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  #108  
Old 02-09-2006, 04:00 AM
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Originally Posted by drd
$50 out the door to cover labor and it's a done deal.

Dealer said that it would have been $947 for the total repair out of pocket. Ouch!
Definitely gotta thank/love BMWNA!!! I'll take $50 over $947 any day.
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  #109  
Old 02-10-2006, 08:18 AM
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Greco Greco is offline
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Sucks ass BMW Canada won't do the same.....
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  #110  
Old 02-10-2006, 08:39 AM
s3ntry666 s3ntry666 is offline
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Just heard from Neillie, a Customer Service Rep. BMWNA is gonna cover the parts, I just have to cover the labor. Thank god for this board, or I would have never known about BMW's goodwill policies. Saved me $1000!!!!!
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  #111  
Old 02-10-2006, 12:52 PM
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Sucks ass BMW Canada won't do the same.....
Sorry......that definitely does suck.
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  #112  
Old 02-10-2006, 12:53 PM
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Originally Posted by s3ntry666
Just heard from Neillie, a Customer Service Rep. BMWNA is gonna cover the parts, I just have to cover the labor. Thank god for this board, or I would have never known about BMW's goodwill policies. Saved me $1000!!!!!
Happy to hear that BMWNA is taking care of you and your car.
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  #113  
Old 02-10-2006, 01:52 PM
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Quote:
Originally Posted by s3ntry666
Just heard from Neillie, a Customer Service Rep. BMWNA is gonna cover the parts, I just have to cover the labor. Thank god for this board, or I would have never known about BMW's goodwill policies. Saved me $1000!!!!!
Please send 1% of that savings to www.bimmerfest.com!!

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  #114  
Old 02-10-2006, 01:57 PM
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Originally Posted by Ågent99
Please send 1% of that savings to www.bimmerfest.com!!

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  #115  
Old 02-17-2006, 08:30 AM
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I sent an email to BMWNA and she responded about after a week. She asked for more info and after about another week a rep contacted me and advised me that they will cover the part. Has anyone ever replaced just the MID? How much labor would that cost? I've already made my appointment for the 3rd of March.
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  #116  
Old 02-17-2006, 10:49 AM
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Ågent99 Ågent99 is offline
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The MID is what gets replaced since it is part of the whole instrument cluster. You should be charged, at the maximum, for 1 hour of labor. The labor charge varies from dealer to dealer, state to state, region to region...you get the idea. Some folks have paid as little as $75 in labor and others as much as $130. I paid $125 in labor...but then my insurance covered that for me!
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  #117  
Old 02-17-2006, 12:17 PM
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Quote:
Originally Posted by Asharus
I sent an email to BMWNA and she responded about after a week. She asked for more info and after about another week a rep contacted me and advised me that they will cover the part. Has anyone ever replaced just the MID? How much labor would that cost? I've already made my appointment for the 3rd of March.
Expect to pay no more than approximately 1 hour of labor at your local dealer.

P.S.-The MID is part of the instrument cluster, that will be replaced.
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  #118  
Old 02-17-2006, 02:04 PM
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I have some pixles that are out on my 528i's HVAC screen. I am assuming that this would be covered under these circumstances, but I will tolerate it if I have to pay. Also, I know that the MID for the Radio is easily replaceable at home, however, is the HVAC display easily replaceable, or is it more complicated? Some of my buttons are broken and will fall off easily on the HVAC, will these be replaced with the unit?
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  #119  
Old 02-17-2006, 02:13 PM
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Ågent99 Ågent99 is offline
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Hawk,

What the heck, email Leonora and give it a shot! You never know until you ask! Report back what you find out, too!
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  #120  
Old 02-17-2006, 04:34 PM
kev8821 kev8821 is offline
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I followed the instructions on this thread and got an appointment with my local dealershiper soon after to have the instrument cluster replaced. I just picked up my car today and everythings like new again. So cool BMWNA is picking up the parts and labor. I can actually read the numbers and time again.

Thanks to all those who contributed to this thread!
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  #121  
Old 02-17-2006, 04:46 PM
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wwb4 wwb4 is offline
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Quote:
Originally Posted by Ågent99
Hawk,

What the heck, email Leonora and give it a shot! You never know until you ask! Report back what you find out, too!
....go ahead and give it a shot....you have nothing to lose and everything to gain.
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  #122  
Old 02-17-2006, 04:48 PM
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Quote:
Originally Posted by kev8821
I followed the instructions on this thread and got an appointment with my local dealershiper soon after to have the instrument cluster replaced. I just picked up my car today and everythings like new again. So cool BMWNA is picking up the parts and labor. I can actually read the numbers and time again.

Thanks to all those who contributed to this thread!
Happy to hear that everything worked out for you....and the best part is that it sounds like you didn't have to come out of pocket at all.
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  #123  
Old 02-18-2006, 02:48 PM
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Asharus Asharus is offline
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Quote:
Originally Posted by wwb4
Expect to pay no more than approximately 1 hour of labor at your local dealer.

P.S.-The MID is part of the instrument cluster, that will be replaced.
The Radio/MID is the only thing missing pixels. Are you saying that they will also replace the instrument cluster? That would be great since the bulb for the temperature on it is out!
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  #124  
Old 02-18-2006, 03:11 PM
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Originally Posted by Asharus
The Radio/MID is the only thing missing pixels. Are you saying that they will also replace the instrument cluster? That would be great since the bulb for the temperature on it is out!
The "entire" instrument cluster, where the MID is housed, will be replaced. So after the completion of the repair there will no longer be "any" burnt out pixels in your instrument cluster....including those that display the external temp.
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  #125  
Old 02-18-2006, 03:41 PM
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The thing I call MID is the radio above the climate control
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