Get missing dash pixels repaired by BMWNA (E39)

Originally Posted by chun007007

i too have sent several emails but still no reply. any suggestions would help

Who did you send an e-mail to at BMWNA?

Be persisent...keep emailing Leonora. Frankly, I'd do it daily until a response comes!

Originally Posted by Ågent99

Be persisent...keep emailing Leonora. Frankly, I'd do it daily until a response comes!

.......I suggest just keep being persistent and contacting them until someone "has" to respond to you.

I sent the initial email off 2 weeks ago, when I found this thread. Very useful by the way!

They (BMWNA) contacted me by phone Monday of this week, dropped the car off this morning, it's already done. Pick it up tonight.

BMWNA picked up the parts, I pay for labor only. They estimated 1/2 to a full hour.

I'm very happy with the way they handled it. This is/was the only flaw in my car and was just one of those things that picked away at me every time I looked down at the instrument cluster.

The guy that called me from BMWNA said that my car as a 2000, with 41K miles, shouldn't have had this issue and that's why they would fix it. Not sure if they handle it differently depending on mileage.

Originally Posted by drd

I sent the initial email off 2 weeks ago, when I found this thread. Very useful by the way!

They (BMWNA) contacted me by phone Monday of this week, dropped the car off this morning, it's already done. Pick it up tonight.

BMWNA picked up the parts, I pay for labor only. They estimated 1/2 to a full hour.

I'm very happy with the way they handled it. This is/was the only flaw in my car and was just one of those things that picked away at me every time I looked down at the instrument cluster.

The guy that called me from BMWNA said that my car as a 2000, with 41K miles, shouldn't have had this issue and that's why they would fix it. Not sure if they handle it differently depending on mileage.

Happy to hear that your replacement was a success. BMWNA bases their decision on the year of the vehicle and current mileage.

And you know when you think about it, it makes sense to handle it this way.

The next car purchase I make, when I'm deciding between BMW, Benz, ect.. mayble I'll drop 65K with BMW cuz they've taken care of me in the past. Just good biz practices.

Now I just need some 19s and my car will be dialed.

$50 out the door to cover labor and it's a done deal.

Dealer said that it would have been $947 for the total repair out of pocket. Ouch!

Originally Posted by drd

$50 out the door to cover labor and it's a done deal.

Dealer said that it would have been $947 for the total repair out of pocket. Ouch!

Definitely gotta thank/love BMWNA!!! I'll take $50 over $947 any day.

Sucks ass BMW Canada won't do the same.....

Just heard from Neillie, a Customer Service Rep. BMWNA is gonna cover the parts, I just have to cover the labor. Thank god for this board, or I would have never known about BMW's goodwill policies. Saved me $1000!!!!!

Originally Posted by Greco

Sucks ass BMW Canada won't do the same.....

Sorry......that definitely does suck.

Originally Posted by s3ntry666

Just heard from Neillie, a Customer Service Rep. BMWNA is gonna cover the parts, I just have to cover the labor. Thank god for this board, or I would have never known about BMW's goodwill policies. Saved me $1000!!!!!

Happy to hear that BMWNA is taking care of you and your car.

Originally Posted by s3ntry666

Just heard from Neillie, a Customer Service Rep. BMWNA is gonna cover the parts, I just have to cover the labor. Thank god for this board, or I would have never known about BMW's goodwill policies. Saved me $1000!!!!!

Please send 1% of that savings to www.bimmerfest.com!!

Originally Posted by Ågent99

Please send 1% of that savings to www.bimmerfest.com!!

I sent an email to BMWNA and she responded about after a week. She asked for more info and after about another week a rep contacted me and advised me that they will cover the part. Has anyone ever replaced just the MID? How much labor would that cost? I've already made my appointment for the 3rd of March.

The MID is what gets replaced since it is part of the whole instrument cluster. You should be charged, at the maximum, for 1 hour of labor. The labor charge varies from dealer to dealer, state to state, region to region...you get the idea. Some folks have paid as little as $75 in labor and others as much as $130. I paid $125 in labor...but then my insurance covered that for me!

Originally Posted by Asharus

I sent an email to BMWNA and she responded about after a week. She asked for more info and after about another week a rep contacted me and advised me that they will cover the part. Has anyone ever replaced just the MID? How much labor would that cost? I've already made my appointment for the 3rd of March.

Expect to pay no more than approximately 1 hour of labor at your local dealer.

P.S.-The MID is part of the instrument cluster, that will be replaced.

I have some pixles that are out on my 528i's HVAC screen. I am assuming that this would be covered under these circumstances, but I will tolerate it if I have to pay. Also, I know that the MID for the Radio is easily replaceable at home, however, is the HVAC display easily replaceable, or is it more complicated? Some of my buttons are broken and will fall off easily on the HVAC, will these be replaced with the unit?

Hawk,

What the heck, email Leonora and give it a shot! You never know until you ask! Report back what you find out, too!

I followed the instructions on this thread and got an appointment with my local dealershiper soon after to have the instrument cluster replaced. I just picked up my car today and everythings like new again. So cool BMWNA is picking up the parts and labor. I can actually read the numbers and time again.

Thanks to all those who contributed to this thread!

Originally Posted by Ågent99

Hawk,

What the heck, email Leonora and give it a shot! You never know until you ask! Report back what you find out, too!

....go ahead and give it a shot....you have nothing to lose and everything to gain.

Originally Posted by kev8821

I followed the instructions on this thread and got an appointment with my local dealershiper soon after to have the instrument cluster replaced. I just picked up my car today and everythings like new again. So cool BMWNA is picking up the parts and labor. I can actually read the numbers and time again.

Thanks to all those who contributed to this thread!

Happy to hear that everything worked out for you....and the best part is that it sounds like you didn't have to come out of pocket at all.

Originally Posted by wwb4

Expect to pay no more than approximately 1 hour of labor at your local dealer.

P.S.-The MID is part of the instrument cluster, that will be replaced.

The Radio/MID is the only thing missing pixels. Are you saying that they will also replace the instrument cluster? That would be great since the bulb for the temperature on it is out!

Originally Posted by Asharus

The Radio/MID is the only thing missing pixels. Are you saying that they will also replace the instrument cluster? That would be great since the bulb for the temperature on it is out!

The "entire" instrument cluster, where the MID is housed, will be replaced. So after the completion of the repair there will no longer be "any" burnt out pixels in your instrument cluster....including those that display the external temp.

The thing I call MID is the radio above the climate control