Get missing dash pixels repaired by BMWNA (E39)

Originally Posted by Asharus

The thing I call MID is the radio above the climate control

The "MID" that I'm referring to is the one housed inside the instrument cluster......that one can change the info. to view....the miles till empty.....the current radio station playing.....the cd # and track # (if car equipped with cd changer).......and so on...and so on.

I was the original poster of this thread, and now some 5000 plus views later, and countless benefactors of the information, just goes to show that information is power....lol

I am really pleased that the detailed information I provided has helped so many get thier pixel problems repaired for minimal out of pocket expense. I bet if LENORA could hunt me down she would send me a letter bomb....

Keep posting additonal feedback based off each individual experience on dealing with BMWNA on these repairs. We are all here to help each other in some form or fashion.

Dave

Originally Posted by jetpilot10

I was the original poster of this thread, and now some 5000 plus views later, and countless benefactors of the information, just goes to show that information is power....lol

I am really pleased that the detailed information I provided has helped so many get thier pixel problems repaired for minimal out of pocket expense. I bet if LENORA could hunt me down she would send me a letter bomb....

Keep posting additonal feedback based off each individual experience on dealing with BMWNA on these repairs. We are all here to help each other in some form or fashion.

Dave

"We" thank you and commend you for getting the ball rolling!!!

I was contacted by BMWNA today regarding pixel repair on my 99 BMW 540iA Sport which has 57,000 miles and they are going to cover 100% of parts and I will be responsible for the labor. This gesture goes along way in regards to brand loyalty.

sent an email 2 weeks ago i have an apt next week, i pat labor onlt thats fantastic my car has 80k and they will fix it, thanks guys

please help. I have sent them an email over 2 months ago and yet to hear a response. any suggestions?

Yes, I suggest you email once a day until you get a reply.

You are awfully patient waiting 8 weeks for a reply!

Originally Posted by chun007007

please help. I have sent them an email over 2 months ago and yet to hear a response. any suggestions?

Who are you e-mailing @ BMW NA?

Had my cluster replaced under warranty a while back

Originally Posted by ketchup

Had my cluster replaced under warranty a while back

You don't have to rub it in.... .....

Ok I sent another email to Lenora 2 days ago and again have not heard a response. I am going abut the wrong way. I would just like to be able to my display again.

Originally Posted by 99Bimmer540iA

I was contacted by BMWNA today regarding pixel repair on my 99 BMW 540iA Sport which has 57,000 miles and they are going to cover 100% of parts and I will be responsible for the labor. This gesture goes along way in regards to brand loyalty.

Happy to hear that...

Originally Posted by 1bad540

sent an email 2 weeks ago i have an apt next week, i pat labor onlt thats fantastic my car has 80k and they will fix it, thanks guys

Happy to hear that.....

Just checking in with my results. I emailed Leonora on 1/31, received an email from her a week or two later asking for more info which I provided, then I received a call about a week later from Mark. Then I called the dealer and set up an appointment for today.

Total cost: around 85 dollars for .7 hours labor. This is for the MID (radio) display, not the Instrument Cluster.

Thanks all!

Originally Posted by Asharus

Just checking in with my results. I emailed Leonora on 1/31, received an email from her a week or two later asking for more info which I provided, then I received a call about a week later from Mark. Then I called the dealer and set up an appointment for today.

Total cost: around 85 dollars for .7 hours labor. This is for the MID (radio) display, not the Instrument Cluster.

Thanks all!

Happy to hear that everything worked out!!!

I guess pixel problem is covered under factory warranty?? (part/Labour) I realize most posts are referring to problems after coverage expired. I just noticed I have a line burt out on my radio. Did,t even notice untill I was reading this thread.

Rob
2003 530i Sport 67,000km (41,000 miles)

Yours should still be under warranty.

Originally Posted by robhawk

I guess pixel problem is covered under factory warranty?? (part/Labour) I realize most posts are referring to problems after coverage expired. I just noticed I have a line burt out on my radio. Did,t even notice untill I was reading this thread.

Rob
2003 530i Sport 67,000km (41,000 miles)

Given the fact that the standard issue BMW warranty is the same in Canada as it is in the U.S. (4yr/50k-bumper to bumper) the issue that you're experiencing should be covered under your manufacturer warranty, as long as your car doesn't have a diminished title of any kind.

This thread is a life saver....I just brough a 99-540i and the cluster was working fine them about a week later they started going goofy on me....after looking online for what it was....I found this thread...I've fired off an email today 3.6.06 and will wait to hear back!

I sent out my email today at 10 AM and had a email back by 2 PM the same day...she asked for some info on the car and then is assigning me a rep to help get this fixed....this is great thanks

Originally Posted by dboy11

I sent out my email today at 10 AM and had a email back by 2 PM the same day...she asked for some info on the car and then is assigning me a rep to help get this fixed....this is great thanks

Happy to hear about the prompt response that you received......make sure to keep us posted with results!!!

Replaced the cluster today on my 99 540iA Sport for a whopping $105. Again shows that BMW stands by their products even 7 years out.

Originally Posted by 99Bimmer540iA

Replaced the cluster today on my 99 540iA Sport for a whopping $105. Again shows that BMW stands by their products even 7 years out.

Glad to hear that BMWNA took care of you, and everything worked out!!!

It's frustrating to see you guys getting 100% part coverage from BMWNA on similar age/mileage E39's. I was told by "Sofie" at BMWNA this afternoon that they would cover only 50% of the part cost on my '99 540 w/ 60,000 miles. I asked what criteria was she using--it seems like a lot of people are getting 100%.

I mentioned this was my forth Bimmer in 12 years and I am a loyal owner, love the cars, etc. etc. etc. She asked for the VIN's of my 3 previous BMW's, which I spent 1/2 hour on the phone with my insurance agent looking up. I called Sofie back, she wrote down the VIN's and said she'd call me back. But when she did, same answer: "Sorry, 50% is the best we can do for you." I asked her again what the criteria was, and she kept saying, "Sorry, that's the best I can do for you, case-by-case basis, I understand it seems arbitrary, 50% is still pretty generous for an out of warranty part, etc..." I tried to negotiate it down to 50% of the dealer cost to no avail.

Apparently, there's someone at BMWNA (other than the service reps themselves) making these decisions--Sofie seemed pretty positive when I mentioned the 3 prior BMW's I owned, but obviously my case got shot down when she went to get it approved. Maybe they're targeting customers "most likely to purchase a new BMW from a dealer" the next time around?