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5 Series DIY
Knowledge Is Power! ~ The place for do-it-yourself threads on a variety of topics. Start a thread describing a particular job (oil change, cooling system overhaul, brakes, shocks and springs, etc.) or search for one you need help with!

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  #126  
Old 02-18-2006, 04:45 PM
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wwb4 wwb4 is offline
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Mein Auto: It's constantly changing.
Quote:
Originally Posted by Asharus
The thing I call MID is the radio above the climate control
The "MID" that I'm referring to is the one housed inside the instrument cluster......that one can change the info. to view....the miles till empty.....the current radio station playing.....the cd # and track # (if car equipped with cd changer).......and so on...and so on.
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  #127  
Old 02-20-2006, 10:02 AM
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jetpilot10 jetpilot10 is offline
JETPILOT10
Location: Frisco Texas
 
Join Date: Mar 2004
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Mein Auto: 2000 BMW 540I
Who would have known?

I was the original poster of this thread, and now some 5000 plus views later, and countless benefactors of the information, just goes to show that information is power....lol

I am really pleased that the detailed information I provided has helped so many get thier pixel problems repaired for minimal out of pocket expense. I bet if LENORA could hunt me down she would send me a letter bomb....

Keep posting additonal feedback based off each individual experience on dealing with BMWNA on these repairs. We are all here to help each other in some form or fashion.

Dave
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  #128  
Old 02-20-2006, 07:50 PM
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Ågent99 Ågent99 is offline
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Location: Bay Area, CA
 
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Mein Auto: Trek 6500 MTB
__________________
2001 530i/5 (E39), Topaz Blue/Stone Green/Black (118k miles) *very rare interior/exterior color combo*
2005 545i/SMG (E60), ED Order, Titanium Grey/Grey (lease over)
2015 335i, ED Order Summer 2015
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  #129  
Old 02-20-2006, 10:52 PM
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wwb4 wwb4 is offline
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Location: Alexandria, VA
 
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Mein Auto: It's constantly changing.
Quote:
Originally Posted by jetpilot10
I was the original poster of this thread, and now some 5000 plus views later, and countless benefactors of the information, just goes to show that information is power....lol

I am really pleased that the detailed information I provided has helped so many get thier pixel problems repaired for minimal out of pocket expense. I bet if LENORA could hunt me down she would send me a letter bomb....

Keep posting additonal feedback based off each individual experience on dealing with BMWNA on these repairs. We are all here to help each other in some form or fashion.

Dave
"We" thank you and commend you for getting the ball rolling!!!

Last edited by wwb4; 02-20-2006 at 10:59 PM.
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  #130  
Old 02-22-2006, 08:04 AM
99Bimmer540iA 99Bimmer540iA is offline
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Location: Baltimore
 
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Mein Auto: 1999 540iA Sport
I was contacted by BMWNA today regarding pixel repair on my 99 BMW 540iA Sport which has 57,000 miles and they are going to cover 100% of parts and I will be responsible for the labor. This gesture goes along way in regards to brand loyalty.
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  #131  
Old 02-22-2006, 10:04 AM
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1bad540 1bad540 is offline
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Mein Auto: E65 750i Sport,C5 z51 e46
sent an email 2 weeks ago i have an apt next week, i pat labor onlt thats fantastic my car has 80k and they will fix it, thanks guys
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  #132  
Old 02-22-2006, 01:16 PM
chun007007 chun007007 is offline
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Location: ohio
 
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Mein Auto: 06 m5 int blue. 03 x5 4.4
please help. I have sent them an email over 2 months ago and yet to hear a response. any suggestions?
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03 x5 4.4 sterling gray
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  #133  
Old 02-22-2006, 04:51 PM
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Ågent99 Ågent99 is offline
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Yes, I suggest you email once a day until you get a reply.

You are awfully patient waiting 8 weeks for a reply!
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2001 530i/5 (E39), Topaz Blue/Stone Green/Black (118k miles) *very rare interior/exterior color combo*
2005 545i/SMG (E60), ED Order, Titanium Grey/Grey (lease over)
2015 335i, ED Order Summer 2015
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  #134  
Old 02-22-2006, 07:45 PM
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wwb4 wwb4 is offline
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Mein Auto: It's constantly changing.
Quote:
Originally Posted by chun007007
please help. I have sent them an email over 2 months ago and yet to hear a response. any suggestions?
Who are you e-mailing @ BMW NA?
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  #135  
Old 02-22-2006, 11:17 PM
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ketchup ketchup is offline
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Location: San Diego, CA
 
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Mein Auto: E46 M3
Had my cluster replaced under warranty a while back
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  #136  
Old 02-22-2006, 11:19 PM
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Mein Auto: It's constantly changing.
Quote:
Originally Posted by ketchup
Had my cluster replaced under warranty a while back
You don't have to rub it in.... .....
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  #137  
Old 02-28-2006, 02:09 PM
chun007007 chun007007 is offline
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Location: ohio
 
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Mein Auto: 06 m5 int blue. 03 x5 4.4
Ok I sent another email to Lenora 2 days ago and again have not heard a response. I am going abut the wrong way. I would just like to be able to my display again.
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  #138  
Old 02-28-2006, 02:14 PM
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wwb4 wwb4 is offline
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Mein Auto: It's constantly changing.
Quote:
Originally Posted by 99Bimmer540iA
I was contacted by BMWNA today regarding pixel repair on my 99 BMW 540iA Sport which has 57,000 miles and they are going to cover 100% of parts and I will be responsible for the labor. This gesture goes along way in regards to brand loyalty.
Happy to hear that...
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  #139  
Old 02-28-2006, 02:14 PM
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wwb4 wwb4 is offline
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Mein Auto: It's constantly changing.
Quote:
Originally Posted by 1bad540
sent an email 2 weeks ago i have an apt next week, i pat labor onlt thats fantastic my car has 80k and they will fix it, thanks guys
Happy to hear that.....
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  #140  
Old 03-03-2006, 06:50 PM
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Asharus Asharus is offline
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Mein Auto: 2011 WRX
Just checking in with my results. I emailed Leonora on 1/31, received an email from her a week or two later asking for more info which I provided, then I received a call about a week later from Mark. Then I called the dealer and set up an appointment for today.

Total cost: around 85 dollars for .7 hours labor. This is for the MID (radio) display, not the Instrument Cluster.

Thanks all!
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  #141  
Old 03-03-2006, 06:52 PM
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wwb4 wwb4 is offline
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Location: Alexandria, VA
 
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Mein Auto: It's constantly changing.
Quote:
Originally Posted by Asharus
Just checking in with my results. I emailed Leonora on 1/31, received an email from her a week or two later asking for more info which I provided, then I received a call about a week later from Mark. Then I called the dealer and set up an appointment for today.

Total cost: around 85 dollars for .7 hours labor. This is for the MID (radio) display, not the Instrument Cluster.

Thanks all!
Happy to hear that everything worked out!!!
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  #142  
Old 03-05-2006, 07:01 PM
robhawk robhawk is offline
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Mein Auto: 530i sport 2003
I guess pixel problem is covered under factory warranty?? (part/Labour) I realize most posts are referring to problems after coverage expired. I just noticed I have a line burt out on my radio. Did,t even notice untill I was reading this thread.

Rob
2003 530i Sport 67,000km (41,000 miles)
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  #143  
Old 03-05-2006, 07:51 PM
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Asharus Asharus is offline
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Mein Auto: 2011 WRX
Yours should still be under warranty.
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  #144  
Old 03-05-2006, 08:23 PM
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wwb4 wwb4 is offline
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Location: Alexandria, VA
 
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Posts: 5,138
Mein Auto: It's constantly changing.
Quote:
Originally Posted by robhawk
I guess pixel problem is covered under factory warranty?? (part/Labour) I realize most posts are referring to problems after coverage expired. I just noticed I have a line burt out on my radio. Did,t even notice untill I was reading this thread.

Rob
2003 530i Sport 67,000km (41,000 miles)
Given the fact that the standard issue BMW warranty is the same in Canada as it is in the U.S. (4yr/50k-bumper to bumper) the issue that you're experiencing should be covered under your manufacturer warranty, as long as your car doesn't have a diminished title of any kind.
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  #145  
Old 03-06-2006, 10:11 AM
dboy11 dboy11 is offline
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Mein Auto: 99...540i
This thread is a life saver....I just brough a 99-540i and the cluster was working fine them about a week later they started going goofy on me....after looking online for what it was....I found this thread...I've fired off an email today 3.6.06 and will wait to hear back!
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  #146  
Old 03-06-2006, 03:26 PM
dboy11 dboy11 is offline
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Mein Auto: 99...540i
I sent out my email today at 10 AM and had a email back by 2 PM the same day...she asked for some info on the car and then is assigning me a rep to help get this fixed....this is great thanks
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Its Going To Cost How Much???????
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  #147  
Old 03-06-2006, 03:33 PM
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wwb4 wwb4 is offline
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Location: Alexandria, VA
 
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Mein Auto: It's constantly changing.
Quote:
Originally Posted by dboy11
I sent out my email today at 10 AM and had a email back by 2 PM the same day...she asked for some info on the car and then is assigning me a rep to help get this fixed....this is great thanks
Happy to hear about the prompt response that you received......make sure to keep us posted with results!!!
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  #148  
Old 03-07-2006, 01:33 PM
99Bimmer540iA 99Bimmer540iA is offline
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Location: Baltimore
 
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Mein Auto: 1999 540iA Sport
Replaced the cluster today on my 99 540iA Sport for a whopping $105. Again shows that BMW stands by their products even 7 years out.
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  #149  
Old 03-07-2006, 06:17 PM
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wwb4 wwb4 is offline
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Mein Auto: It's constantly changing.
Quote:
Originally Posted by 99Bimmer540iA
Replaced the cluster today on my 99 540iA Sport for a whopping $105. Again shows that BMW stands by their products even 7 years out.
Glad to hear that BMWNA took care of you, and everything worked out!!!
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  #150  
Old 03-15-2006, 08:27 PM
se229 se229 is offline
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Location: Hopedale, MA
 
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Mein Auto: '90 535i
It's frustrating to see you guys getting 100% part coverage from BMWNA on similar age/mileage E39's. I was told by "Sofie" at BMWNA this afternoon that they would cover only 50% of the part cost on my '99 540 w/ 60,000 miles. I asked what criteria was she using--it seems like a lot of people are getting 100%.

I mentioned this was my forth Bimmer in 12 years and I am a loyal owner, love the cars, etc. etc. etc. She asked for the VIN's of my 3 previous BMW's, which I spent 1/2 hour on the phone with my insurance agent looking up. I called Sofie back, she wrote down the VIN's and said she'd call me back. But when she did, same answer: "Sorry, 50% is the best we can do for you." I asked her again what the criteria was, and she kept saying, "Sorry, that's the best I can do for you, case-by-case basis, I understand it seems arbitrary, 50% is still pretty generous for an out of warranty part, etc..." I tried to negotiate it down to 50% of the dealer cost to no avail.

Apparently, there's someone at BMWNA (other than the service reps themselves) making these decisions--Sofie seemed pretty positive when I mentioned the 3 prior BMW's I owned, but obviously my case got shot down when she went to get it approved. Maybe they're targeting customers "most likely to purchase a new BMW from a dealer" the next time around?
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