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5 Series DIY
Knowledge Is Power! ~ The place for do-it-yourself threads on a variety of topics. Start a thread describing a particular job (oil change, cooling system overhaul, brakes, shocks and springs, etc.) or search for one you need help with!

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  #201  
Old 04-24-2006, 09:13 AM
KRS KRS is offline
Mmmmm...invisible cola.
Location: Franklin, MA
 
Join Date: Apr 2006
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Mein Auto: '99 540i
Got my response - 50% parts covered. The labor comes up at under an hour, so I think I am looking at ~$400 out of pocket. BMWNA was very efficient and helpful. +1 for them - I know a lot of other manufacturers make you jump through hoops to get anything done - with BMW, all it took was two e-mails and one phone call.

When I take it in on Friday, I might ask if the labor would be charged at warranty rates.
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  #202  
Old 04-29-2006, 03:02 PM
shera shera is offline
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What is a pixel?
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  #203  
Old 04-29-2006, 06:19 PM
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Ågent99 Ågent99 is offline
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Quote:
Originally Posted by shera
What is a pixel?


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2001 530i/5 (E39), Topaz Blue/Stone Green/Black (118k miles) *very rare interior/exterior color combo*
2005 545i/SMG (E60), ED Order, Titanium Grey/Grey (lease over)
2015 335i, ED Order Summer 2015
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  #204  
Old 04-29-2006, 08:00 PM
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Asharus Asharus is offline
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Quote:
Originally Posted by shera
What is a pixel?
A dot.
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  #205  
Old 04-30-2006, 11:15 AM
bokonnon bokonnon is offline
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Location: Concord, California
 
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Mein Auto: 2001 E39 540iT
Wow, that was easy...

Well I'm pretty impressed with BMWNA. I just purchased my 01 540 and it is definitely out of warranty. I sent them an email about the pixel issue and not 24 hours later got a call back. They didn't care that I wasn't the original owner or that the warranty had expired so long as I was willing to pay Concord BMW the hour’s worth of labor

They sent the info to the dealership and we got it done within 96 hours of the email going out. This is the way service is supposed to be!

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  #206  
Old 05-01-2006, 12:01 PM
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jogus jogus is offline
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Quote:
Originally Posted by Asharus
Jogus, which one? The memory or the batt light flash?
Just the batt light.
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  #207  
Old 05-01-2006, 01:16 PM
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Asharus Asharus is offline
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Nice, thanks for confirming that it's normal!
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  #208  
Old 05-02-2006, 07:22 AM
KRS KRS is offline
Mmmmm...invisible cola.
Location: Franklin, MA
 
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Mein Auto: '99 540i
Got my cluster replaced and the dealer only charged me for 2/3 of an hour labor! And they installed my new amber side marker for free.

+1 for BMW of Norwood, MA
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  #209  
Old 05-04-2006, 11:22 AM
ghost2006 ghost2006 is offline
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Mein Auto: 1997 BMW 540I
I am trying the email of Leonora.Vlaovich@bmwna.com is this still correct? I keep getting my email bounced back to me undeliverable?
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  #210  
Old 05-04-2006, 11:58 AM
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Asharus Asharus is offline
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What was the reason, mailbox full or username invalid? Just call BMWNA direct: 800-831-1117
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  #211  
Old 05-04-2006, 12:44 PM
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abracc abracc is offline
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This is what I used a couple of weeks ago... Leonora.Vlaovich@bmwna.com very quick response. But what was interesting is that the assigned rep from BMW that contacted me and asked some questions and also asked the BMW dealer to verify the pixel issue. The dealer told me not to even mess with BMWNA and just bring the car in. BMW covers the cost of the parts and all I pay will be the less than 1 hour of labor at BMW cost. Interesting....
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  #212  
Old 05-04-2006, 02:03 PM
crashtest22 crashtest22 is offline
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WOW.
I just called the Nancy lady that somone posted on here.
she called me 5 min after I hung up and said its auth. and to call east bay to set up the appointment.

100% parts. I pay labor

she took under 5 min actually.

fricken stoked!!!!
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SOLD...miss that car
98 540I6 Jet Black, Black leather
Rouge Octane SSK w/WSR
CDV Delete
Dianan Stage 4 Engine software
Dinan CAI
Dinan Air Flow Meter
Magnaflow muffler w/stock exit. no resinator
black M5 style Grils
Full Tint
Hardwired V1
bump in the trunk
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  #213  
Old 05-05-2006, 12:25 PM
dboy11 dboy11 is offline
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Just got back from getting mine done...guy said that it was the worst one that he had ever seen.....Cost to me total was $497 with labor.....I'm stoked to have it done now I can see all the numbers....One thing that he did point out is that ALLOT of info goes threw that module and that can cause all kinds of phantom problems with the car, of which I was kind of having seems to be all cleared up
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  #214  
Old 05-05-2006, 12:45 PM
domiguy domiguy is offline
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Mein Auto: 2002 BMW 530i
I e-mailed Leonara a week or two ago, she replied right away, I just replied yesterday and Sophia called me back to confirm some information. I am getting 100% parts covered, I just need to pay labor.

P.S. I am the second owner, I bought the car used from non-bmw used car dealer.
P.P.S. She did ask me where I was missing pixels and I told her, pretty much in all 3 spots: mileage, temp, mid display.
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  #215  
Old 05-05-2006, 01:03 PM
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Ågent99 Ågent99 is offline
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It would be interesting to add up all the savings made possible by this thread. Anyone wanna take a shot?
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2001 530i/5 (E39), Topaz Blue/Stone Green/Black (118k miles) *very rare interior/exterior color combo*
2005 545i/SMG (E60), ED Order, Titanium Grey/Grey (lease over)
2015 335i, ED Order Summer 2015
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  #216  
Old 05-10-2006, 08:01 PM
crashtest22 crashtest22 is offline
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Talking

Quote:
Originally Posted by crashtest22
WOW.
I just called the Nancy lady that somone posted on here.
she called me 5 min after I hung up and said its auth. and to call east bay to set up the appointment.

100% parts. I pay labor

she took under 5 min actually.

fricken stoked!!!!
Just got it done today.
128 out the door and they updated the software on my engine computer DME
__________________
Crash

SOLD...miss that car
98 540I6 Jet Black, Black leather
Rouge Octane SSK w/WSR
CDV Delete
Dianan Stage 4 Engine software
Dinan CAI
Dinan Air Flow Meter
Magnaflow muffler w/stock exit. no resinator
black M5 style Grils
Full Tint
Hardwired V1
bump in the trunk
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  #217  
Old 05-14-2006, 03:32 AM
stuck stuck is offline
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Location: Montara, Ca
 
Join Date: May 2006
Posts: 1
Mein Auto: M5
I sent an email to Ms Vlanovich and got a reply within the hour. A BMW rep left messages for me within two days and was persistent in trying to contact me (I was traveling). When we finally connected, the rep offerred me 100% on parts, I pay for labor. Given the age or my car (2000 M5, 51k miles) this is more than fair. After speaking the the rep, the dealer called within a day to schedule the appointment. I can't want to have this fixed! Thank you Dave! Eric
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  #218  
Old 05-18-2006, 06:02 PM
gunksny gunksny is offline
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Location: New York
 
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Mein Auto: 2003 530i
D*mn!! Turned on the car yesterday, pressed the trip computer button to cycle through the display and all of the sudden, 1 vertical line of pixels GONE!

Turned the car off, started it up 2 hours later and it was fine. Is this a normal? I assume it will just continue to deteriorate..

Thx.
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  #219  
Old 05-19-2006, 06:54 AM
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Asharus Asharus is offline
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It will deteriorate. I had to bring it to the dealer when the issue occurs just to be documented, because if you bring it in when it's fine they won't replace it
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  #220  
Old 05-19-2006, 07:37 AM
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Ågent99 Ågent99 is offline
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Actually, they will replace it...all you need is BMWNA's approval and it will get done. Because of its intermittency, one might think that is the case but no worries. As you can see by the enormity of this thread and the number of folks getting this work done, it is a gimmie. Just make the call or send the email and get the process started!
__________________
2001 530i/5 (E39), Topaz Blue/Stone Green/Black (118k miles) *very rare interior/exterior color combo*
2005 545i/SMG (E60), ED Order, Titanium Grey/Grey (lease over)
2015 335i, ED Order Summer 2015
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  #221  
Old 05-19-2006, 07:45 AM
dboy11 dboy11 is offline
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Quote:
Originally Posted by Ågent99
Actually, they will replace it...all you need is BMWNA's approval and it will get done. Because of its intermittency, one might think that is the case but no worries. As you can see by the enormity of this thread and the number of folks getting this work done, it is a gimmie. Just make the call or send the email and get the process started!
Just as a side note to this I had mine done not long back and 50% was picked up by BMW...the dealership said that mine was the worse that he had ever seen...you couldn't read anything on the dash to speak of....They told me that, that module has a lot of information from that car going threw it...and if its not function right it can cause all kinds of malfunctions...I was having those cutting out, idle problems and stalling, radio would stop working then come back on....I replaced the module and that not had one single problem since then....I'm convinced that this was the problem.....I was told by my after market BMW mechanic that its the brain of the car
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  #222  
Old 05-20-2006, 09:56 AM
gunksny gunksny is offline
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Location: New York
 
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Mein Auto: 2003 530i
Quote:
Originally Posted by dboy11
Just as a side note to this I had mine done not long back and 50% was picked up by BMW...the dealership said that mine was the worse that he had ever seen...you couldn't read anything on the dash to speak of....They told me that, that module has a lot of information from that car going threw it...and if its not function right it can cause all kinds of malfunctions...I was having those cutting out, idle problems and stalling, radio would stop working then come back on....I replaced the module and that not had one single problem since then....I'm convinced that this was the problem.....I was told by my after market BMW mechanic that its the brain of the car
I'm seeing that now - it seems to be affecting my gas gauge and range on the computer.

Yesterday, I noticed my gas gauge/range seemed to be hovering at 1/2 tank and 200 miles ..after 460 miles after last fillup!! Lots of highway miles, but unlikely .. when I filled up, I was able to get 19.11 gallons in. I must have been running on serious fumes...
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  #223  
Old 05-22-2006, 10:34 AM
Chris51080 Chris51080 is offline
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Location: Walnut Creek, CA
 
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Mein Auto: 1999 540/6
I just got a call from Keith at BMW N.A., BMW is paying for 100% parts, and I pick up the labor. I couldn't have asked for more, especially since I purchased my car used, and it has ~70k on the clock.
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  #224  
Old 05-23-2006, 09:38 AM
laertes laertes is offline
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Mein Auto: 1998 540
pixels

I went through BMW NA as well. My 540 had 96,000 miles at the time. At first they wanted me to pay all of the labor - then they would split 50/50. Final cost $70 - same day service.
Repair is transparent - you can't tell that it is not the original panel.
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  #225  
Old 05-23-2006, 11:54 AM
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Ågent99 Ågent99 is offline
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Quote:
Originally Posted by laertes
I went through BMW NA as well. My 540 had 96,000 miles at the time. At first they wanted me to pay all of the labor - then they would split 50/50. Final cost $70 - same day service.
Repair is transparent - you can't tell that it is not the original panel.
Usually, you do pay for at least an hour's labor and the part is free. If you only paid half of the labor, I'd say you got one of the better prices of everyone posting on this thread! Awesome!
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2005 545i/SMG (E60), ED Order, Titanium Grey/Grey (lease over)
2015 335i, ED Order Summer 2015
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