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E46 (1999 - 2006)
The fourth generation 3 Series (E46 chassis) was introduced in 1999 and set the standard for engineering and performance during it's years of production including being named to Car & Driver's 10 best list every one of those years! ! -- View the E46 Wiki

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  #1  
Old 01-31-2005, 08:23 PM
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330ciPfmcePkg05 330ciPfmcePkg05 is offline
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New Car Navigation Pixel's Broken already!

just got new 05' 330ci ZHP fully loaded..and the Navigation screen already has 1 broken pixel...obviously the car is under warranty, but what will BMW if i call and complain...will they replace the whole nav system because of 1 broken pixel..please help what should i do about it? TIA
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  #2  
Old 01-31-2005, 08:41 PM
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SergioK SergioK is offline
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Only 1 way to find out.
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  #3  
Old 01-31-2005, 08:42 PM
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330ciPfmcePkg05 330ciPfmcePkg05 is offline
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and that is..
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  #4  
Old 01-31-2005, 08:47 PM
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elbert elbert is offline
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Quote:
Originally Posted by 330ciPfmcePkg05
and that is..
you answered your own question

Quote:
Originally Posted by 330ciPfmcePkg05
but what will BMW if i call and complain...
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  #5  
Old 01-31-2005, 08:51 PM
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330ciPfmcePkg05 330ciPfmcePkg05 is offline
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gotcha
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  #6  
Old 01-31-2005, 09:00 PM
tsbrown tsbrown is offline
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Quote:
Originally Posted by 330ciPfmcePkg05
just got new 05' 330ci ZHP fully loaded..and the Navigation screen already has 1 broken pixel...obviously the car is under warranty, but what will BMW if i call and complain...will they replace the whole nav system because of 1 broken pixel..please help what should i do about it? TIA
BMW will replace it. That's what they do (usually) when the car is under warranty and there is a part failure. Businesses only replace what they have to under warranty...it costs them less that way. So complete Nav system replacement is highly unlikely.

The ETK lists ON-BOARD MONITOR WITH DISPLAY #65-52-6-934-411 as a separate part from the rest of the system. If their diagnosis indicates this is the only bad part, this is probably the only part they will replace.

So call your service department and schedule an appointment, then relax. It broke and it can be fixed.
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  #7  
Old 01-31-2005, 09:17 PM
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330ciPfmcePkg05 330ciPfmcePkg05 is offline
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thanks appreciate it...will call tomorrow
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  #8  
Old 01-31-2005, 09:55 PM
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330ciPfmcePkg05 330ciPfmcePkg05 is offline
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damn thats too bad..
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  #9  
Old 01-31-2005, 11:33 PM
allaboutme allaboutme is offline
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Hopefully you'll get it replaced under warranty, but don't get your hopes up. One pixel usually doesn't qualify for a replacement. Mine also has a pixel or three dead and given the circumstances, it wasn't worth it to even try to ask for a fix for something so small to me. Dead pixels might possibly bug me on the computer since I stare at that more than the NAV screen though.
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  #10  
Old 02-01-2005, 08:35 AM
BMW_Brand BMW_Brand is offline
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Personally I am very meticulous, and thus easily annoyed by what-others-might-call "insignificant blemishes." If I was in a similiar situation, I can guarantee that I would have it replaced under warranty no matter what there so-called policy is. (Especially since your 3 is brand spanking new)
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  #11  
Old 02-01-2005, 09:38 AM
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If it’s noticeable then I would think you could get it replaced by the dealer. If the first one you go to says no go to another. Then start complaining to BMW NA if none of them will fix it. The dealership gets paid by BMW to repair an item under warranty so as long as BMW NA doesn’t disallow a certain repair the dealer should be more than happy to replace a defective item.

While your at it if you have the FM fade in fade out stereo problem get them to fix that as well.
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  #12  
Old 02-01-2005, 09:48 AM
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Most LCD screen manufacturers have a replacement policy after a certain amount of pixels go. I believe some have a 5 bad pixel policy, some have 10, and some will replace a screen after 1 bad pixel. a quick google search found Samsung has a 1 policy as do Nintendo when referring to the DS game system.

Realistically some will go though. It's the nature of the beast.
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  #13  
Old 02-01-2005, 01:32 PM
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JonathanIT JonathanIT is offline
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I'd be curious to know what BMW's policy is on just one pixel. A friend of mine bought a top of the line Apple PowerBook several years ago, and it arrived with three dead pixels on the screen. He was told by Apple that the threshold that defines a defect to replace the screen was four pixels or more. That would have infuriated me.

--J.
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Last edited by JonathanIT; 02-01-2005 at 08:33 PM.
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