BMW Assist Retrofit and Compensation - Bimmerfest - BMW Forums



Welcome to Bimmerfest -- The #1 Online Community for BMW related information! Please enjoy the discussion forums below and share your experiences with the 200,000 current, new and past BMW owners. The forums are broken out by car model and into other special interest sections such as BMW European Delivery and a special forum to voice your questions to the many BMW dealers on the site to assist our members!

Please follow the links below to help get you started!

Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > BMW News

BMW News
Get the latest BMW headlines, news, and rumors and discuss the future of BMW with other BMW enthusiasts!

Reply
 
Thread Tools Display Modes
Old 08-24-2016, 03:53 PM   #1
BMW Assist Retrofit and Compensation
 
tim330i's Avatar
tim330i
Bimmerfest.com Founder
Join Date: Dec 2001
Location: SF
Posts: 15,488

Show Printable Version Email this Page

Advertisement
posted by tim330i

BMW Assist retrofit

In response to complaints from Bimmerfest.com members and others BMW has developed a retrofit solutions in order to provide continued BMW Assist service. BMW is also offering alternative compensation if owners prefer that option. These options only apply to BMW owners with Assist contracts expiring after December 31, 2016 and for vehicles equipped with a 2G GSM telematics device (e.g., COMBOX).

NEW If your BMW Assist contract expired before December 31, 2016 you're not eligible for the no cost retrofit or compensation. However, BMW is now offering the upgrade COMBOX on a paid basis. This means you can pony up at the parts counter for the new parts, which have an MSRP of around $550. The box requires installation, programing which will run $350. Activation is another $199 putting your total cost at $1,100. That is a steep price to pay for the feature set, but if having the connected car features is a priority to you it can now be done.

Background
For GSM vehicles equipped with a 2nd generation (2G) GSM (Global System for Mobile Communications) telematics device from the factory, the 2G GSM service will no longer be supported after December 31, 2016. Most of these vehicles were offered with BMW Assist Safety Plan and Convenience Plan, however, some 2014 Model Year and newer vehicles (e.g., E84 X1, E89 Z4, and E71 X6) were also offered with the new ConnectedDrive offering structure. Please refer to the table at the end of this message for a summary of which vehicles are equipped with 2G GSM telematics.

Compensation or retrofit offering
Compensation:
For those customers that would rather not have BMW Assist services in their vehicle, BMW will be offering
the following compensation options
  • $300 BMW Lifestyle and Accessories voucher for in-Center purchases + Deactivation of existing technology
  • $200 Visa Pre-Paid Debit Card + Deactivation of existing technology

Hardware Retrofit:
For customers who have an active contract that expires after December 31, 2016 and who would like to maintain service after December 31, 2016, a hardware retrofit of a new telematics module will be available Please note: BMW will not be offering any retrofit or compensation for customers whose contract has already expired or whose contract will expire on or before December 31, 2016.

As soon as details of the final offerings are available, updated communications will be released, including direct customer communications. This message will also be updated with important information for dealers.

BMW Model equipped with 2G GSM hardware
  • 1 Series - March 2008 - EOP
  • 3 Series - March 2008 through MY2013
  • 5 Series - March 2008 through MY2012
  • 6 Series - March 2008 through MY2013
  • 7 Series F01 - SOP through MY2012
  • X1 E84 - SOP through MY2015
  • X3 F25 - SOP through MY2013
  • X5 - April 2008 through MY2013
  • X6 - April 2008 through MY2014
  • Z4 E89 - MY2010 through EOP

Last edited by tim330i; 12-14-2016 at 04:42 PM..
This article has been viewed 32950 times.
Reply With Quote
  #2  
Old 08-24-2016, 04:20 PM
BK1965's Avatar
BK1965 BK1965 is offline
Officially Welcomed to the 'Fest
Location: Long Island, NY
 
Join Date: May 2013
Posts: 197
Mein Auto: 2013 528xi
5 Series MY 2013?

Quote:
Originally Posted by tim330i View Post
BMW Assist retrofit

In response to complaints from Bimmerfest.com members and others BMW has developed a retrofit solutions in order to provide continued BMW Assist service. BMW is also offering alternative compensation if owners prefer that option. These options only apply to BMW owners with Assist contracts expiring after December 31, 2016 and for vehicles equipped with a 2G GSM telematics device (e.g., COMBOX).

Background
For GSM vehicles equipped with a 2nd generation (2G) GSM (Global System for Mobile Communications) telematics device from the factory, the 2G GSM service will no longer be supported after December 31, 2016. Most of these vehicles were offered with BMW Assist Safety Plan and Convenience Plan, however, some 2014 Model Year and newer vehicles (e.g., E84 X1, E89 Z4, and E71 X6) were also offered with the new ConnectedDrive offering structure. Please refer to the table at the end of this message for a summary of which vehicles are equipped with 2G GSM telematics.

Compensation or retrofit offering
Compensation:
For those customers that would rather not have BMW Assist services in their vehicle, BMW will be offering
the following compensation options
  • $300 BMW Lifestyle and Accessories voucher for in-Center purchases + Deactivation of existing technology
  • $200 Visa Pre-Paid Debit Card + Deactivation of existing technology

Hardware Retrofit:
For customers who have an active contract that expires after December 31, 2016 and who would like to
maintain service after December 31, 2016, a hardware retrofit of a new telematics module will be available
Please note: BMW will not be offering any retrofit or compensation for customers whose contract has already
expired or whose contract will expire on or before December 31, 2016.

As soon as details of the final offerings are available, updated communications will be released, including direct
customer communications. This message will also be updated with important information for dealers.

BMW Model equipped with 2G GSM hardware
  • 1 Series - March 2008 - EOP
  • 3 Series - March 2008 through MY2013
  • 5 Series - March 2008 through MY2012
  • 6 Series - March 2008 through MY2013
  • 7 Series F01 - SOP through MY2012
  • X1 E84 - SOP through MY2015
  • X3 F25 - SOP through MY2013
  • X5 - April 2008 through MY2013
  • X6 - April 2008 through MY2014
  • Z4 E89 - MY2010 through EOP
So what happens if I have a 2013 and my contract expires on December 21st? You're saying I get nothing? That would be ridiculous! I hope that there is an option to obtain the retrofit for me.
Reply With Quote
  #3  
Old 08-24-2016, 04:21 PM
mrblahh mrblahh is offline
Officially Welcomed to the 'Fest
Location: Pittsboro
 
Join Date: Oct 2006
Posts: 1,265
Mein Auto: X5D, 135i, 540i, r53 *2
so the wifes x5 which we just bought and can't get a contract, also cannot get a retrofit? I hope that I read that wrong I'm only interested in sending destinations to the nav from my phone, so I can stop cutting myself before using idrive, if that wont work none of it matters
Reply With Quote
  #4  
Old 08-24-2016, 04:26 PM
tim330i's Avatar
tim330i tim330i is offline
Bimmerfest.com Founder
Location: SF
 
Join Date: Dec 2001
Posts: 15,488
Mein Auto: Ti Silver 03 M3
Quote:
Originally Posted by BK1965 View Post
So what happens if I have a 2013 and my contract expires on December 21st? You're saying I get nothing? That would be ridiculous! I hope that there is an option to obtain the retrofit for me.
Quote:
Originally Posted by mrblahh View Post
so the wifes x5 which we just bought and can't get a contract, also cannot get a retrofit? I hope that I read that wrong I'm only interested in sending destinations to the nav from my phone, so I can stop cutting myself before using idrive, if that wont work none of it matters
Correct. BMW currently is only taking care of people that would have had their active contracts cancelled. BK1965 your contract will be up and BMW doesn't feel their was any expectation of continuance. mrblahh there is also no option for you currently.

Hopefully BMW will offer the conversion at a reasonable cost for those that want to pay but I won't count on it.
Reply With Quote
  #5  
Old 08-24-2016, 04:29 PM
mrblahh mrblahh is offline
Officially Welcomed to the 'Fest
Location: Pittsboro
 
Join Date: Oct 2006
Posts: 1,265
Mein Auto: X5D, 135i, 540i, r53 *2
wow that's ****ty!
Reply With Quote
  #6  
Old 08-24-2016, 04:51 PM
Doug Huffman's Avatar
Doug Huffman Doug Huffman is offline
Nuclear engineer
Location: Washington Island, Wisconsin, thru Death's Door
 
Join Date: Apr 2015
Posts: 4,482
Mein Auto: 2012 Feb 11 X5 35d (E70)
Thanks for the good news!
__________________
I am responsible for what I write, not for your understanding of it.
Reply With Quote
  #7  
Old 08-24-2016, 05:37 PM
shawnsheridan's Avatar
shawnsheridan shawnsheridan is offline
bimmerfest Supporting Member
Location: Houston, TX
 
Join Date: Jan 2009
Posts: 30,889
Mein Auto: 2011 535i M-Sport
Quote:
Originally Posted by tim330i View Post
In response to complaints from Bimmerfest.com members and others BMW has developed a retrofit solutions in order to provide continued BMW Assist service. BMW is also offering alternative compensation if owners prefer that option. These options only apply to BMW owners with Assist contracts expiring after December 31, 2016 and for vehicles equipped with a 2G GSM telematics device (e.g., COMBOX).

...Please note: BMW will not be offering any retrofit or compensation for customers whose contract has already expired or whose contract will expire on or before December 31, 2016...
This is completely screwed up. My 2011 F10 had service expire on 01/25/2016. I called BMW Assist to RENEW both my Safety Plan & Convenience Plan as I always do (at a cost of $430.84), only to be told the service was being discontinued and I could not renew.

Now they are saying because I don't have an active contract, which is solely due to them mind you, that I am ineligible for Compensation / Retrofit?

WTF?

Apparently all they care about are people that are still on their original Safety Plan that is included for four years with initial car purchase, as no one else would be able to have a contract that expires after December 31, 2016. So, just cars purchased since Jan 1st 2013 are eligible. I am sure their Lawyers assured them this was the scope of their liability so they rose to the occasion and did the bare minimum accordingly. Bravo BMW...Bravo.

When they were doing nothing about this fiasco, I took it in stride. Now that they came out with this and are doing something about it, albeit only for a limited group of owners, I'm rather irritated about it.
__________________

- 2011 535i M-Sport (Born 10/10) - AW/BLK/DW - /ZMP (w/ARS, EDC, DHP, & AD) /ZPP /ZP2 (w/ZPS & ZPT) /ZCV (w/SCAD) /6FL /6VC
- Mods - M5 343M 20" Forged Wheels / 6WB MFID / 2TB SAT / 4U1 Ceramic / 6NR Apps / PDV 5k Fogs / Rear Fogs / Euro Tail Lights / Cyba Quad Tips
Reply With Quote
  #8  
Old 08-24-2016, 05:55 PM
brichi brichi is offline
Officially Welcomed to the 'Fest
Location: holbrook
 
Join Date: Aug 2016
Posts: 122
Mein Auto: 328xi
great news but is this announcement on BMW's site? can't find the official release of the info
Reply With Quote
  #9  
Old 08-24-2016, 05:57 PM
tim330i's Avatar
tim330i tim330i is offline
Bimmerfest.com Founder
Location: SF
 
Join Date: Dec 2001
Posts: 15,488
Mein Auto: Ti Silver 03 M3
Quote:
Originally Posted by brichi View Post
great news but is this announcement on BMW's site? can't find the official release of the info
This is breaking news. This won't be on BMWs site.
Reply With Quote
  #10  
Old 08-24-2016, 05:59 PM
brichi brichi is offline
Officially Welcomed to the 'Fest
Location: holbrook
 
Join Date: Aug 2016
Posts: 122
Mein Auto: 328xi
ok thank you!

I'm still trying to find when my contract ends, I don't see it on my bmw login or connected drive login
Reply With Quote
  #11  
Old 08-25-2016, 04:34 AM
Gary J's Avatar
Gary J Gary J is offline
Officially Welcomed to the 'Fest
Location: SC beach & NC mountains 18th at Carnoustie
 
Join Date: Dec 2013
Posts: 3,893
Mein Auto: X5 & 911 Cabriolet MT
Quote:
Originally Posted by mrblahh View Post
wow that's ****ty!
No - BMW is correct.
__________________
Reply With Quote
  #12  
Old 08-25-2016, 05:03 AM
mrblahh mrblahh is offline
Officially Welcomed to the 'Fest
Location: Pittsboro
 
Join Date: Oct 2006
Posts: 1,265
Mein Auto: X5D, 135i, 540i, r53 *2
Quote:
Originally Posted by Gary J View Post
No - BMW is correct.
I have no idea what you are trying to say
Reply With Quote
  #13  
Old 08-25-2016, 04:58 PM
diamon_d's Avatar
diamon_d diamon_d is offline
Yabba Dabba Doo!
Location: 43°4'31"N, 73°46'57"W
 
Join Date: Apr 2008
Posts: 313
Mein Auto: '12 535i xDrive
Very, very interesting. I bought my 2012 F10 used last September and got a three year subscription to the Safety Plan. It expires 9/17/2018.
So sounds like I'm eligible for this.
I do think BMW could've handled this differently, though.
__________________

Current: '12 535i xDrive l 354 l LCSW l ZTP l ZCW l ZPP l 8-Speed Steptronic
Mods: 35% Tint l Coded by Octopump l PDV 5k Fogs l M5 Trunk Spoiler
Retired: '08 328i Jet Black l 6-Speed Manual
Reply With Quote
  #14  
Old 09-03-2016, 08:39 PM
Yobyot's Avatar
Yobyot Yobyot is offline
Officially Welcomed to the 'Fest
Location: Boston
 
Join Date: May 2005
Posts: 352
Mein Auto: F30
RIP, Google send-to-car for my pristine, less than 30K miles 2012 F30 335i. It died today. And I guess BMW doesn't give a damn about me for the future. Man, I love my car -- but I hate the way BMW treats customers.
__________________
MY12 335i ZSL with a deep dive into the options list
Produced: 2012-06-22
ED: 2012-07-19; Arrived in Jersey City: 2012-08-23
Redelivered: 2012-09-12
Reply With Quote
  #15  
Old 09-04-2016, 06:47 AM
Gary J's Avatar
Gary J Gary J is offline
Officially Welcomed to the 'Fest
Location: SC beach & NC mountains 18th at Carnoustie
 
Join Date: Dec 2013
Posts: 3,893
Mein Auto: X5 & 911 Cabriolet MT
Quote:
Originally Posted by Yobyot View Post
RIP, Google send-to-car for my pristine, less than 30K miles 2012 F30 335i. It died today. And I guess BMW doesn't give a damn about me for the future. Man, I love my car -- but I hate the way BMW treats customers.
Get the much better replacement app BMW Connected and say you're sorry.
__________________
Reply With Quote
  #16  
Old 09-04-2016, 08:28 AM
MJBrown62 MJBrown62 is offline
bimmerfest Supporting Member
Location: Seattle and Snoqualmie Washington
 
Join Date: Jun 2016
Posts: 941
Mein Auto: 2017 X3 35i
I have a question for participants in this discussion.

If you own a 2013 or older BMW, how many times have you purchased the navigation map updates? Annually? Twice? Never?

As you know, the maps reside on the hard drive, and are usually compiled and loaded in production. If you have a 2012, it likely has 2011 map data and your map is now 5 years old.

I ask as in 95% of the BMWs I see turned in or traded in, the maps are the first set.

We expect BMW to react to a 3rd party's decision to no longer offer 2G service, but we don't update the maps in our own car.

Food for thought.

Michael
Reply With Quote
  #17  
Old 09-04-2016, 09:53 AM
shawnsheridan's Avatar
shawnsheridan shawnsheridan is offline
bimmerfest Supporting Member
Location: Houston, TX
 
Join Date: Jan 2009
Posts: 30,889
Mein Auto: 2011 535i M-Sport
Quote:
Originally Posted by MJBrown62 View Post
I have a question for participants in this discussion.

If you own a 2013 or older BMW, how many times have you purchased the navigation map updates? Annually? Twice? Never?

As you know, the maps reside on the hard drive, and are usually compiled and loaded in production. If you have a 2012, it likely has 2011 map data and your map is now 5 years old.

I ask as in 95% of the BMWs I see turned in or traded in, the maps are the first set.

We expect BMW to react to a 3rd party's decision to no longer offer 2G service, but we don't update the maps in our own car.

Food for thought.

Michael
I have always had annual subscription to both Safety and Convenience plans, and my maps are updated religiously twice per year. The analogy escapes me though. I know many people who simply have no use for in car navigation, yet want a Safety Plan. I don't think their expectations for Telematic services in what is still considered a late model car should be diminished because they don't run the latest map database.

My issue though is not so much that it happened, rather it is the absolute horrible handling of it by BMW AG. They knew it was coming, did nothing to fix it or worse even notify customers, then they dragged their feet on a solution / compensation, and in the end, their solution / compensation is incredibly limited in scope, leaving the vast majority of affected owners ineligible for it.
__________________

- 2011 535i M-Sport (Born 10/10) - AW/BLK/DW - /ZMP (w/ARS, EDC, DHP, & AD) /ZPP /ZP2 (w/ZPS & ZPT) /ZCV (w/SCAD) /6FL /6VC
- Mods - M5 343M 20" Forged Wheels / 6WB MFID / 2TB SAT / 4U1 Ceramic / 6NR Apps / PDV 5k Fogs / Rear Fogs / Euro Tail Lights / Cyba Quad Tips

Last edited by shawnsheridan; 09-04-2016 at 10:03 AM.
Reply With Quote
  #18  
Old 09-04-2016, 10:40 AM
brichi brichi is offline
Officially Welcomed to the 'Fest
Location: holbrook
 
Join Date: Aug 2016
Posts: 122
Mein Auto: 328xi
Quote:
Originally Posted by Gary J View Post
Get the much better replacement app BMW Connected and say you're sorry.
what does that have to do with sending maps from my laptop or phone to the BMW message area to start a navigation trip? How would you do this with connected drive and no 2G my access in the bmw?


btw, i update the maps yearly also but i probably won't anymore, twice in the last month it was off by about a 1/2 mile to a mile on where it left me vs where I should've ended up

Last edited by brichi; 09-04-2016 at 10:41 AM.
Reply With Quote
  #19  
Old 09-05-2016, 02:30 PM
shanes shanes is offline
ShaneS
Location: NW New Jersey
 
Join Date: Sep 2011
Posts: 53
Mein Auto: 2011 328i xDrive
I have a late build, late new car delivery 2011 CPO E90 which has the included Assist subscription until 6/17. I'm assuming I'm eligible since I am still active? I'm about to bring it in for an oil change and brakes, so I'll ask again and advise them of the press release. A few months ago, they had no idea of what I was even talking about.

Last edited by shanes; 09-05-2016 at 02:32 PM.
Reply With Quote
  #20  
Old 09-12-2016, 06:38 AM
Secret Squirrel Secret Squirrel is offline
Registered User
Location: Illinois
 
Join Date: Sep 2016
Posts: 0
Mein Auto: X3, X5
I just got off of the phone with BMW-USA Customer Relations regarding this issue. I was advised that I have no recourse to have the upgrade done since my 2011 BMW X5 is past the initial 4 year warranty period. I was not allowed to renew my automatically renewed subscription to BMW assist as they already knew that it would go beyond the December 2016 cut off date. When I asked if this would be available as a paid option for those of us who dared to have a BMW older than four years old, but who still want to give BMW the subscription money to have the service, I was told that there is no information on whether that option would be offered as it might not be efficient to do so. I was also told that if there was a change that BMW would be in contact with me.
That is a laugh - BMW has yet to contact me to tell me they were not renewing my BMW assist, I found that out when I could no longer send anything to my GPS (which does have the most current map set, by the way, and the vehicle has the most current programming available) from Google Maps, I was not notified that there may be a solution, I found that out from this forum's post on Facebook, and I STILL have had no information on the status of the airbag recall for my vehicle - you know, the dangerous airbags that may injure a driver of a vehicle that is now without BMW assist...
Over to you, BMW!
Reply With Quote
  #21  
Old 09-12-2016, 12:01 PM
rmjames007 rmjames007 is offline
Officially Welcomed to the 'Fest
Location: Charlotte
 
Join Date: Jun 2012
Posts: 414
Mein Auto: 2009 135i
Yes the Send to car feature from google was amazing. this is so disappointing.
Reply With Quote
  #22  
Old 09-13-2016, 09:07 AM
luigi42 luigi42 is offline
Registered User
Location: San Diego
 
Join Date: Nov 2006
Posts: 2
Mein Auto: 328i
Quote:
Originally Posted by Secret Squirrel View Post
I just got off of the phone with BMW-USA Customer Relations regarding this issue. I was advised that I have no recourse to have the upgrade done since my 2011 BMW X5 is past the initial 4 year warranty period. I was not allowed to renew my automatically renewed subscription to BMW assist as they already knew that it would go beyond the December 2016 cut off date. When I asked if this would be available as a paid option for those of us who dared to have a BMW older than four years old, but who still want to give BMW the subscription money to have the service, I was told that there is no information on whether that option would be offered as it might not be efficient to do so. I was also told that if there was a change that BMW would be in contact with me.
That is a laugh - BMW has yet to contact me to tell me they were not renewing my BMW assist, I found that out when I could no longer send anything to my GPS (which does have the most current map set, by the way, and the vehicle has the most current programming available) from Google Maps, I was not notified that there may be a solution, I found that out from this forum's post on Facebook, and I STILL have had no information on the status of the airbag recall for my vehicle - you know, the dangerous airbags that may injure a driver of a vehicle that is now without BMW assist...
Over to you, BMW!
When I called in March, it was a similar story. Can't renew for the year and if there was an update they would notify me via mail. Funny, they never had a problem sending me mail when they wanted to take my money for a subscription renewal.
Reply With Quote
  #23  
Old 09-14-2016, 07:45 AM
R ODonnell R ODonnell is offline
Retired
Location: Usually on the road.
 
Join Date: Dec 2014
Posts: 815
Mein Auto: 2009 E83 X3
All I'm asking is a way for me to upgrade my TCU at my expense so I can subscribe to the Safety Plan at my expense.

Quote:
BMW Assist™ Safety Plan
Your guardian on the road.
At BMW, the safety and security of the driver is always a top priority. BMW Assist™ provides safety services that connect you with our BMW Assist™ Response Center, any time, day or night. To initiate the service, just push the SOS button from within your vehicle. After a serious accident, a call is initiated automatically. The system then transmits your location and other vehicle data information to a response specialist who will help resolve your situation. BMW Assist™ also includes stolen vehicle recovery services, which could reduce your comprehensive insurance premium while increasing your peace of mind. And if you ever get locked out, door unlock service can be requested with just a toll-free call.
If Nissan can do it BMW can too. Too many really good players in the luxury market to get fixated on one brand. If BMW leaves me with useless buttons in my top console I certainly will not be rewarding them with my future business.
Reply With Quote
  #24  
Old 09-18-2016, 03:21 AM
stealth98 stealth98 is offline
Registered User
Location: Europe
 
Join Date: Nov 2013
Posts: 53
Mein Auto: BMW
There are a lot of issues with support on ConnectedDrive, once you own a BMW with a ConnectedDrive subscription you will discover BMW is changing over and over again. From promises to cancellations.

ConnectedDrive is used during sales as an advantage, but BMW is not willing to invest into loyal customers who want to drive their car for more than a few years. In Germany it's normal to change your car every one or two year and German employees don't have understanding how it works in the rest of the world.

The second problem is that the ConnectedDrive department is managed by an employee with the name Susann Poppelreiter, she has a strong marketing background. She has no empathy for existing loyal customers, she is only focussed on selling brand new cars.

It's very surprising that BMW has promised a retrofit for some customers with an active contract that goes beyond the end of life date. Earlier communication regarding a retrofit to change a 2G combox to a 3G TCU was declared impossible by BMW
Reply With Quote
  #25  
Old 09-19-2016, 09:36 PM
Dejablue Dejablue is offline
Registered User
Location: Boston
 
Join Date: Jun 2015
Posts: 60
Mein Auto: 2011 BMW Z4 35is
Quote:
Originally Posted by tim330i View Post
BMW Assist retrofit

In response to complaints from Bimmerfest.com members and others BMW has developed a retrofit solutions in order to provide continued BMW Assist service. BMW is also offering alternative compensation if owners prefer that option. These options only apply to BMW owners with Assist contracts expiring after December 31, 2016 and for vehicles equipped with a 2G GSM telematics device (e.g., COMBOX).

Background
For GSM vehicles equipped with a 2nd generation (2G) GSM (Global System for Mobile Communications) telematics device from the factory, the 2G GSM service will no longer be supported after December 31, 2016. Most of these vehicles were offered with BMW Assist Safety Plan and Convenience Plan, however, some 2014 Model Year and newer vehicles (e.g., E84 X1, E89 Z4, and E71 X6) were also offered with the new ConnectedDrive offering structure. Please refer to the table at the end of this message for a summary of which vehicles are equipped with 2G GSM telematics.

Compensation or retrofit offering
Compensation:
For those customers that would rather not have BMW Assist services in their vehicle, BMW will be offering
the following compensation options
  • $300 BMW Lifestyle and Accessories voucher for in-Center purchases + Deactivation of existing technology
  • $200 Visa Pre-Paid Debit Card + Deactivation of existing technology

Hardware Retrofit:
For customers who have an active contract that expires after December 31, 2016 and who would like to
maintain service after December 31, 2016, a hardware retrofit of a new telematics module will be available
Please note: BMW will not be offering any retrofit or compensation for customers whose contract has already
expired or whose contract will expire on or before December 31, 2016.

As soon as details of the final offerings are available, updated communications will be released, including direct
customer communications. This message will also be updated with important information for dealers.

BMW Model equipped with 2G GSM hardware
  • 1 Series - March 2008 - EOP
  • 3 Series - March 2008 through MY2013
  • 5 Series - March 2008 through MY2012
  • 6 Series - March 2008 through MY2013
  • 7 Series F01 - SOP through MY2012
  • X1 E84 - SOP through MY2015
  • X3 F25 - SOP through MY2013
  • X5 - April 2008 through MY2013
  • X6 - April 2008 through MY2014
  • Z4 E89 - MY2010 through EOP
This is a dangerous way to treat BMW's repeat buyers...like me.
I too had my account deemed "Un-renewable" when I attempted to update my service.
I suppose that greed has them thinking that BMW owners will buy a new BMW.
Reply With Quote
Reply

See More Related BMW Stories

Tags
bmw assist, bmw news, bmw retrofit

Forum Navigation
Go Back   Bimmerfest - BMW Forums > BMW Model Discussions > BMW News
Today's Posts Search
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On



Forum Jump


All times are GMT -7. The time now is 03:21 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
© 2001-2015 performanceIX, Inc. All Rights Reserved .: guidelines .:. privacy .:. terms