03 745i radio/navagation problems

by Bimmerfest.com Member - wsashraf on October 1, 2009, 4:29 am
Preview
2003 745i head unit does not work

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I own a 2003 745I with 69000 miles on it, the warranty just expired 5 months ago and the head unit on the vehicle does not work (radio,climate control, cd, navagation, car data, etc.) and the mouse is loose. The monitor completly goes blank/blacks out with no sound at all. at times, the head unit works for two days or so and then it shuts down for two to three weeks. All systems will stop working. I called BMW of north America and spoke to a representative and told him about my problem. He told me to take the vehicle to A BMW dealer and have it diagnosed and they would open a claim for it and decide if they will cover anything under warranty. I took the vehicle to BMW of Monrovia (Monrovia , CA) and they first told me i had to replace the head unit which will cost $4200 ( and not sure if that is the problem), then they told me it was the battery because it did not hold a charge. The Dealer frankly did not know what was wrong with the unit (i left my vehicle with them for 7 days). I had the dealer change the battery as suggested and it still does not work. Then they told me to change the head unit. I contacted BMW of north America, they told me they would not cover this probelm even thought the vehcile had 69K and it was out of warranty 5 months. This is very disapointing to me how BMW will not stand behind their product. It is not like Iam asking them to cover the brakes or the window regulator, its a unit which has minimal wear and tear, no one thouces and controls entertainement and navagation. I did not have the funds to change the unit and picked up my vehicle. The day I P/u my vehcile, the head unit worked for approxiamtely one week and again it has been not working for the past two weeks.

Everyone becarful that BMW will not stand behind their product. A 80k (when bought new) car with 69k miles and the head unit does not work. This is the last BMW i will ever buy, because i found out the hard way that their product sucks and they will not stand behind it. If they were not going to help me out, why did they ask me to take my vehicle to the dealer? I asked them that question (BMW of North AMerica) and they refused to answer. They basically said the reason they would not help is becasue my vehicle is not under warranty. I told them if my vehicle was under warranty, i would request their help in this matter. I asked them what was their decesion making process on why they would not help? They refused to answer.

So, Iam suck with a 2003 745i which has 69k miles on it and the head unit does not work properly and the dealer is guessing on what is wrong with it. CAN SOMEONE HELP PLEASE.....or recommned a good tech in southern california. Oh and they charged me $588 for the diagnosis of the vehicle.




Anyone with any suggetions.

Thank you,


WA


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4 responses to 03 745i radio/navagation problems

nachilus commented:
October 1, 2009, 10:33 pm

Quote:
Originally Posted by wsashraf View Post
Preview
2003 745i head unit does not work

--------------------------------------------------------------------------------
I own a 2003 745I with 69000 miles on it, the warranty just expired 5 months ago and the head unit on the vehicle does not work (radio,climate control, cd, navagation, car data, etc.) and the mouse is loose. The monitor completly goes blank/blacks out with no sound at all. at times, the head unit works for two days or so and then it shuts down for two to three weeks. All systems will stop working. I called BMW of north America and spoke to a representative and told him about my problem. He told me to take the vehicle to A BMW dealer and have it diagnosed and they would open a claim for it and decide if they will cover anything under warranty. I took the vehicle to BMW of Monrovia (Monrovia , CA) and they first told me i had to replace the head unit which will cost $4200 ( and not sure if that is the problem), then they told me it was the battery because it did not hold a charge. The Dealer frankly did not know what was wrong with the unit (i left my vehicle with them for 7 days). I had the dealer change the battery as suggested and it still does not work. Then they told me to change the head unit. I contacted BMW of north America, they told me they would not cover this probelm even thought the vehcile had 69K and it was out of warranty 5 months. This is very disapointing to me how BMW will not stand behind their product. It is not like Iam asking them to cover the brakes or the window regulator, its a unit which has minimal wear and tear, no one thouces and controls entertainement and navagation. I did not have the funds to change the unit and picked up my vehicle. The day I P/u my vehcile, the head unit worked for approxiamtely one week and again it has been not working for the past two weeks.

Everyone becarful that BMW will not stand behind their product. A 80k (when bought new) car with 69k miles and the head unit does not work. This is the last BMW i will ever buy, because i found out the hard way that their product sucks and they will not stand behind it. If they were not going to help me out, why did they ask me to take my vehicle to the dealer? I asked them that question (BMW of North AMerica) and they refused to answer. They basically said the reason they would not help is becasue my vehicle is not under warranty. I told them if my vehicle was under warranty, i would request their help in this matter. I asked them what was their decesion making process on why they would not help? They refused to answer.

So, Iam suck with a 2003 745i which has 69k miles on it and the head unit does not work properly and the dealer is guessing on what is wrong with it. CAN SOMEONE HELP PLEASE.....or recommned a good tech in southern california. Oh and they charged me $588 for the diagnosis of the vehicle.




Anyone with any suggetions.

Thank you,


WA
I had that type of issues with mine, i have the car for less than a year and it was in the shop every month, i will be driving and everything would go blank, it will come back on a few days later and work for only a day. i left my car with BMW for 11 days they changed a bunch of stuff and then the gear shift stop working and the original problem came back. Then i had the weeping hole issue, i got fed up and dump the car, it was a 2005 745IL with 64K miles.

NOW:
i have a 2005 S55 AMG mercedes over 9 months now and no issues at all, i am loving it.
king0fspades commented:
October 2, 2009, 12:47 am

$4200 is steep. Trade up with something newer.
Haters Love Me commented:
October 2, 2009, 1:38 am

Quote:
Originally Posted by wsashraf View Post
Preview
2003 745i head unit does not work

--------------------------------------------------------------------------------
I own a 2003 745I with 69000 miles on it, the warranty just expired 5 months ago and the head unit on the vehicle does not work (radio,climate control, cd, navagation, car data, etc.) and the mouse is loose. The monitor completly goes blank/blacks out with no sound at all. at times, the head unit works for two days or so and then it shuts down for two to three weeks. All systems will stop working. I called BMW of north America and spoke to a representative and told him about my problem. He told me to take the vehicle to A BMW dealer and have it diagnosed and they would open a claim for it and decide if they will cover anything under warranty. I took the vehicle to BMW of Monrovia (Monrovia , CA) and they first told me i had to replace the head unit which will cost $4200 ( and not sure if that is the problem), then they told me it was the battery because it did not hold a charge. The Dealer frankly did not know what was wrong with the unit (i left my vehicle with them for 7 days). I had the dealer change the battery as suggested and it still does not work. Then they told me to change the head unit. I contacted BMW of north America, they told me they would not cover this probelm even thought the vehcile had 69K and it was out of warranty 5 months. This is very disapointing to me how BMW will not stand behind their product. It is not like Iam asking them to cover the brakes or the window regulator, its a unit which has minimal wear and tear, no one thouces and controls entertainement and navagation. I did not have the funds to change the unit and picked up my vehicle. The day I P/u my vehcile, the head unit worked for approxiamtely one week and again it has been not working for the past two weeks.

Everyone becarful that BMW will not stand behind their product. A 80k (when bought new) car with 69k miles and the head unit does not work. This is the last BMW i will ever buy, because i found out the hard way that their product sucks and they will not stand behind it. If they were not going to help me out, why did they ask me to take my vehicle to the dealer? I asked them that question (BMW of North AMerica) and they refused to answer. They basically said the reason they would not help is becasue my vehicle is not under warranty. I told them if my vehicle was under warranty, i would request their help in this matter. I asked them what was their decesion making process on why they would not help? They refused to answer.

So, Iam suck with a 2003 745i which has 69k miles on it and the head unit does not work properly and the dealer is guessing on what is wrong with it. CAN SOMEONE HELP PLEASE.....or recommned a good tech in southern california. Oh and they charged me $588 for the diagnosis of the vehicle.




Anyone with any suggetions.

Thank you,


WA
Yea, its the sad truth I will never own one again. You think people are looking at you because you have a nice car...... But in reality I think they are saying WOW!!! There goes a lemon!!
gman750 commented:
October 2, 2009, 6:20 am

ever had any sound work done?