Delivery Delay for 1000 BMW 2 Series Convertibles

by Tim Jones on March 14, 2017, 1:04 pm
2 series delayed delivery

BMW is delaying delivery for approximately 1000 F23 2 Series Convertibles that have been produced without the convertible top compartment lid trim. BMW experiencing a severe parts shortage caused by a fire at the supplier’s production facility.

2 Series convertible have been and will continue to be produced without the convertible top compartment lid until early April. As vehicles complete production they will be added to the open campaign and will show campaign “F23 retrofitting the convertible top”

Parts should become available in the US for retrofit in mid to late April. Until then, the vehicles are being held at the VDC and will not be delivered to dealerships until the campaign is complete.



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78 responses to Delivery Delay for 1000 BMW 2 Series Convertibles

crabu2 commented:
March 14, 2017, 1:12 pm

Forget about the delay... My dealer can't even put my order in for me..

Dealer says they get allocation and orders are placed. When a customer wants one to their specs, they modify one that hasn't gotten a production date yet. Well, I watched him try to modify one for me and it won't allow him to do it...

I wonder when that hold will be lifted....
p912guy commented:
March 14, 2017, 2:36 pm

I feel terrible for all of the folks waiting on their convertibles, but this news, along with the terrific deal I received 4 years of maintenance on 2016's makes me even more glad I jumped on my 2016 M235i vert when I did back in December. Hopefully they'll get the parts in quickly and get everyone their convertibles before the best open-air motoring for most of the country hits in May or June.
msej449 commented:
March 14, 2017, 4:26 pm

If it's any consolation, this seems to be the detail on the supplier and the part (although not confirmed by BMW) relating to the tonneau cover. This is the name for the 'C' shaped, black plastic-like piece of bodywork which opens and pivots, then folds down and covers the folded-in roof fabric.

There have been a number of plastics industry posts in the UK about a big fire at the Recticel factory in the Czeck Republic in January, affecting Peugeot, VW and BMW among others. Recticel have a patent on a particular technology that means they're sole supplier to many auto companies: 'Our renowned dashboard skins, cockpit and door panel trim parts on the basis of our unique, patented, pigmented light-stable PU compounds and certified Colo-Fast® and Colo-Sense® Lite spray technology are more and more used in the design-sensitive car interiors segment.'

Again, if it's any consolation, Peugeot have had to completely stop production of one of their models, as opposed to BMW being able to manufacture without the part, for later retro-fit. Latest industry post is that manufacturing is ramping-up again, but obviously there's a big backlog.

Yet more consolation is to recall the 2016 issues around the ProNav: the only factory producing these is in Japan, and suffered earthquake damage. Those of us ordering in 1H 2016 had an anxious time while an internal fight between countries and dealers went on to get their customers priority on the dwindling stock and as production recommenced. A lot of sales people had to call customers to tell them if they wanted their car delivered on time, they could only have the BusNav fitted.

Sorry to hear about this delay - but it'll be worth the wait in the end ......
tim330i commented:
March 14, 2017, 4:28 pm

The fire has completely haulted 6 Series convertible production - http://www.bimmerfest.com/forums/sho...d.php?t=969219

Tim
crabu2 commented:
March 14, 2017, 4:51 pm

Quote:
Originally Posted by tim330i View Post
The fire has completely haulted 6 Series convertible production - http://www.bimmerfest.com/forums/sho...d.php?t=969219

Tim
Based on my dealer not being able to place my order for the 230 vert, and what you posted about the 6 series verts, I'm thinking anything not already with a production start date is being held and they're not taking any new orders on any convertible..

I've read that the Recticel factory in the Czeck Republic has started production on a limited bases, but what does that mean to me? It doesn't tell me anything about what parts they have started to produce again.. AFAIK, they could might only be making VW parts for now...

Sorry if I sound upset.. but it drives me a bit nuts when it's just a plastic part and they had no contingency plan for when a supplier couldn't meet their demand.

Since it looks like my order will take a minimum of 10+ weeks now, I'm hoping BMW puts some hefty incentives in place for when I take delivery.... hopefully by the end of May I'd also be ok if they gave me a 2018 in early July, at the same price, as my current order.... as long as it had all the same options and the 2018 updates. hehehehe
Squiddie commented:
March 18, 2017, 3:16 pm

Quote:
Originally Posted by msej449 View Post
There have been a number of plastics industry posts in the UK about a big fire at the Recticel factory in the Czeck Republic in January, affecting Peugeot, VW and BMW among others. Recticel have a patent on a particular technology that means they're sole supplier to many auto companies:
Not really. It is common to have other companies manufacture your patented stuff, either for you, or for their own resale with a license from you (for $$$).

They can't steal any "secrets" since the patent already contains them all visible to everybody.
Tanning machine commented:
March 20, 2017, 4:16 pm

Quote:
Originally Posted by tim330i View Post

2 Series convertible have been and will continue to be produced without the convertible top compartment lid until early April. As vehicles complete production they will be added to the open campaign and will show campaign “F23 retrofitting the convertible top”

Parts should become available in the US for retrofit in mid to late April. Until then, the vehicles are being held at the VDC and will not be delivered to dealerships until the campaign is complete.
So what exactly do they do with these cars? Presumably they can't leave them outside! (Although maybe they can close the top without the tonneau and keep water out? I wouldn't think so - on my older model it would just leave the bin for the top partly open to the elements).
greyhouse commented:
March 21, 2017, 2:48 pm

My 240i verte arrived in Georgia march 9 and a work order was immediately placed on it .its been 12 days now in shop and who knows how much longer,is my car affected or did something catastrophic happen to it that would take this long to fix,if the latter is the case they can keep my down payment and keep the car and I'll order an 2018 no price increase on 2 series but markups on almost everything else.
M-Cognito commented:
March 21, 2017, 3:39 pm

My car is one of the delayed orders. Interestingly, BMW's geniuses have no idea about the delay or what's causing it.


Sent from my iPhone using Tapatalk
greyhouse commented:
March 21, 2017, 4:02 pm

Just called my c/a to tell him about it,he had no idea,and has not heard of it,and ironically because I ordered it in September he was going to keep me right on top of everything
crabu2 commented:
March 21, 2017, 4:04 pm

Quote:
Originally Posted by greyhouse View Post
Just called my c/a to tell him about it,he had no idea,and has not heard of it,and ironically because I ordered it in September he was going to keep me right on top of everything
You ordered in September and your car's only now made it to the port as of March 9th? That's just crazy!!! Did you dealer not get any allocation for months for something? I would have been screaming if I order in Sept and didn't have the car by January.
Squiddie commented:
March 29, 2017, 11:32 am

Losers. Just dump the top altogether. Useless weight.
Emist commented:
April 20, 2017, 8:24 pm

my car is sitting in New Jersey will dealer Or BMW offer concession based upon delay??
crabu2 commented:
April 20, 2017, 8:44 pm

Quote:
Originally Posted by Emist View Post
my car is sitting in New Jersey will dealer Or BMW offer concession based upon delay??
No they won't. You can ask, but don't get upset if they don't give you a thing.

If you get anything, please let us know... But remember, this isn't the fault of your dealer. They don't control production or suppliers and any info they get has to be given to them by BMW.

If I were to blame anyone, I'd blame BMW AG because they chose a single supplier with a single location for this part. Their gamble backfired on them.
Emist commented:
April 20, 2017, 8:56 pm

Knowing that our 240 I is built and so close in a us port is a killer with 80 tempurtures next weekend
crabu2 commented:
April 20, 2017, 8:57 pm

Quote:
Originally Posted by Emist View Post
Knowing that our 240 I is built and so close in a us port is a killer with 80 tempurtures next weekend
How long has it been at VDC?
WDC330i commented:
April 21, 2017, 9:16 am

I usually order cars, but I happened to find a 240 speced nearly exactly as I would have done at my dealer in January. It even had options that are rare for Atlanta (full cold weather package, for instance, instead of just heated seats.) It had just 4 miles on it, so it had not been test driven.

Nabbed it, and have been driving with the top down most days since then. If you can't or don't want to wait, I suggest looking around the country on dealers' lots.
Trevon commented:
April 23, 2017, 2:16 pm

Hopwfullt they deliver in time for summer.
Davsamben commented:
April 30, 2017, 11:37 am

I'm one of those 1000 customers waiting for delivery of my '17 model 2 series convertible. OK there was a fire. S... happens. What I don't like is that I had to come here to get a realistic picture of what to expect. Now I know that at some unknown time in the future there will be 1000 cars lined up waiting to be retrofitted. Will mine be the first or the last? How long will it take when they finally get started? My dealer knows nothing. I appreciate you guys posting info. We should all suggest realistic compensations we can demand from our dealers for this act of incompetency. My dealer offered $1000.00 off our negotiated price,,,,for a car that will be last years' model by the time of delivery!!! Guess what my answer was!!!
greyhouse commented:
April 30, 2017, 12:45 pm

What should I get ? I ordered mine September 2016 !!
crabu2 commented:
April 30, 2017, 12:55 pm

There are some being built with the cover since March.. I did a search on the WWL site with a partial VIN to see if any of the verts were being sent to dealers.. I looked at about 10 verts and 2 of the 10 were on dealer lots. I just took their VINs and did a google search.. Funny thing was, both the finished Verts went to a dealer in Ohio.. But I only look at about 10. Oh... I found one shipped to Canada too. so a total of 3.

I'll know within 2 weeks if my order was built with the cover or not... My car is due to be at the Port of Baltimore on 5/8. If it doesn't make it to a dealer by the 10th, I'll be pretty sure it's missing the cover. I drive by the port most days of the week and their lot clears out pretty quick.. I'll see hundreds of Bimmers at the port then the next day, the lots pretty much empty.. That says turn around at the VDC is really quick.
Davsamben commented:
April 30, 2017, 1:46 pm

When did you order? I ordered mid December. Does my dealer have info such as you have that he hasn't given me? Partial vin number? And you say turn around is quick. Are the cars you see being emptied out of the lot verts with the part installed? Anyway, thanks for the info. Every little bit helps to decide whether to wait to buy the car or not.
99323ivert commented:
April 30, 2017, 2:29 pm

My car has been sitting in a NJ port for 5 weeks. My dealer first told me it would be ready mid to late April. Called last week and changed that to mid to late May. I don't think your dealer can take much off the price but BMW should definitely reduce the price. Huge inconvenience.
Not sure if I should cancel and order a 2018. That means however, I will mss the entire summer season. If it comes in May and I get a decent discount, I will keep it since it is a lease.
Vrino commented:
April 30, 2017, 2:39 pm

A "future" first time Bimmer owner here; in the same predicament. We ordered from the dealer on 2/20 with a promise of a 6-8 week delivery. Ours went into production on 3/7 or so and arrived at the VDC without the boot on 4/2. All was great and ahead of schedule; then all came to a screeching halt. The dealer called me with limited information on 4/20, finally told me about the January fire and was given a release date from VDC of 5/2. I asked the dealer to email the VDC to see if they had received the convertible boot part yet and....crickets so far. However, when I called both the genius number and customer service last week, they told me the estimated delivery date is now June 4th!!!!

I about blew a gasket. The lack of transparency and communication is UNSAT. I'll keep you posted if I hear anything on my end.
M2401 commented:
April 30, 2017, 3:43 pm

I ordered my 17 M240i Vert (Glacier Silver, Coral Red, every option) January 3rd, PCD Delivery confirmed for May 10th on Feb 10, Production started Feb 07, Build completed on Feb 20, Shipped on the Orion Highway and landed in in Port of Charlotte March 26th. I paid for the car on April 1st (lousy April fools joke as it turned out). Couldn't wait to get the car at the Performance Center, had the whole trip planned in detail, reservations, flights, restaurants, family visits. And then I discovered this thread. I called the CA, he didn't know anything. Called the Genius, he know nothing. Emailed BMWNA, no reply. Finally the CA gives me the bad news. I've owned 36 BMWs since 1976. Many of them new. Picked them up at different dealers and at the Welt. Long time CCA member. I've never, ever been treated so poorly. No communication at all from my favorite company. None. My faith is seriously damaged. Incredibly disappointed. The CA told me he'd get me $2000 from NA for my "inconvenience". I go far enough back in BMW history to flash my lights at another BMW, when everyone thought it was British Motor Works. Before "The Ultimate Driving Machine". I could care less about the money (but I'll take it), I'm just pissed no one told me about the fire or the delay that happened weeks before I ordered the car, made the plans, and for god's sake PAID FOR THE CAR! Yeah, walked by a 2 series with a boot cover on it at my dealer yesterday, yet they can't take it off and install it on the car I paid for? So I feel for everyone that's in this situation. I feel bad for you new to BMW folks that get this sour taste immediately. The car is so good, but, this really ruined the fun for me. I was told "no later than July". I still have no date.
WDC330i commented:
April 30, 2017, 5:27 pm

Why would you pay for the car before it even came to your dealer?

I've also had multiple BMWs for almost 20 years and have never paid for one before it arrived at my dealer AND I took it for a test drive to make as sure as possible that everything was OK with it.
Emist commented:
April 30, 2017, 5:47 pm

y
crabu2 commented:
April 30, 2017, 5:49 pm

Quote:
Originally Posted by Davsamben View Post
When did you order? I ordered mid December. Does my dealer have info such as you have that he hasn't given me? Partial vin number? And you say turn around is quick. Are the cars you see being emptied out of the lot verts with the part installed? Anyway, thanks for the info. Every little bit helps to decide whether to wait to buy the car or not.

Here's my order timeline...


03/08/2017: Order placed - Dealer did not have allocation
03/17/2017: Order placed Status 111 - Dealer did an allocation trade with another dealership
03/31/2017: Order went into Production (status 150)
04/18/2017: Vehicle entered Assembly (status 153) - BMW could not tell me when it went to Body or Paint.
04/19/2017: Vehicle completed Assembly (status 154)
04/19/2017: Production completion date. I got this info from bimmer.work. Confirmed by BMW Genius.
04/19/2017: Released to Carrier (status 182)
04/20/2017: Dispatched from AG (status 190) - I'm told by the Genius it's on its way to Bremerhaven.. unknown if it's by rail or truck.
04/21/2017: Arrived at Port of Exit, Bremerhaven (status 193) Waiting for ship assignment.
04/26/2017: Loaded and shipped on the RoRo Tugela. Estimated arrival to the Port of Baltimore 05-08-2017

*********************

You're dealer probably just isn't into researching... the info I gave was based on what I could find myself..

I heard that Canadian orders have to be complete because there's no port side of anything there.. I also found that on WWL's trace and tracking site, if you put in a partial VIN, it does a wildcard search.. I did that to see a list of Verts that they shipped. I noticed all the dealer listings always shows a VIN, so I googled the VINs of about 10 Verts. I got a hit on 2.. both showing up at an Ohio dealer and both built since March. They can't make it to the dealer without it complete.. which tells me some Verts are being completed at the factory or at port.
gdyear78 commented:
April 30, 2017, 9:06 pm

That's really awful. We picked up our 2 Series convertible via ED march, 2016. I wonder if anyone was delayed for ED this year and if so what is being offered.


Sent from my iPhone using Bimmerfest mobile app
crabu2 commented:
May 2, 2017, 1:30 am

I'm feeling more confident that the missing boots have become available...

Based on what I've heard... Canada does NOT do port installs so if a convertible is going there, it has to be a complete car... look at this.. and this isn't the only one I found.... Check this VIN (WBA2M9C30HV985662) ...built on 4/8 and on the same boat as the one below.

Look at the build date... 02-02-2017


Look at the ship date.. it just happened 2 weeks ago...



A Feb build date, with a late April ship date, on a convertible going to Canada.. Sounds to me like the boot is on...
greyhouse commented:
May 3, 2017, 4:34 pm

My c/ called and told me the 240 l ordered in September and is now waiting for tonneau cover to be installed told me it won't be in until June
.so now I'm thinking of making it an 2018 because I can get it September.but I saw a spy shot of the rear end of a 2018 230i and the back where it used to be black whereabouts the bumper would go is now just all plain white ,losing that nice contrast it had with the black piece that is under the car rises up and out to the rear being gone .now I don't know if I want the 18 because of the plain vanilla look .my question is the way the the car looked in the spy shot is that the finished look and would that look also carry over to the 240 I ?
crabu2 commented:
May 3, 2017, 4:49 pm

Quote:
Originally Posted by greyhouse View Post
My c/ called and told me the 240 l ordered in September and is now waiting for tonneau cover to be installed told me it won't be in until June
.so now I'm thinking of making it an 2018 because I can get it September.but I saw a spy shot of the rear end of a 2018 230i and the back where it used to be black whereabouts the bumper would go is now just all plain white ,losing that nice contrast it had with the black piece that is under the car rises up and out to the rear being gone .now I don't know if I want the 18 because of the plain vanilla look .my question is the way the the car looked in the spy shot is that the finished look and would that look also carry over to the 240 I ?
With your luck, I'd order a 2018 too.... But take which ever one comes in 1st.

I've never heard of someone waiting this long for an order to arrive.

As for the rear end.. The base 230 and 240 have different rears. Currently the base (sportline) 230 has a solid color. They only get the same rear as the 240 when the M-Sport package is ordered on the 230. I don't think you have anything to worry about.
Endaar commented:
May 4, 2017, 12:01 am

Well unfortunately for those of us with cars at the port, we are screwed.

Latest update (bulletin attached) is that parts will begin to become available in June, continuing through August. Pretty much kills the summer.

I ordered this car in February and to lose most of the summer is just crazy. I'm leaning towards switching to an '18 at this point and at least getting the refreshed model.
Endaar commented:
May 4, 2017, 12:15 am

Quote:
Originally Posted by M2401 View Post
...The CA told me he'd get me $2000 from NA for my "inconvenience"...
Care to elaborate on this a bit? I could be a lot more tolerant of the delay for a couple grand.

Thanks
Emist commented:
May 4, 2017, 3:59 pm

can anyone help with a contact at BMW USA , the problem is the communication we are not getting from anyone and I have to learn about further delays from this posting site. the unique nature of a convertible and the short time you can use it causes a strain on when it is delivered and why not wait for a 18. I cant believe we are stuck in this black hole
Endaar commented:
May 4, 2017, 5:44 pm

Quote:
Originally Posted by Emist View Post
can anyone help with a contact at BMW USA , the problem is the communication we are not getting from anyone and I have to learn about further delays from this posting site. the unique nature of a convertible and the short time you can use it causes a strain on when it is delivered and why not wait for a 18. I cant believe we are stuck in this black hole
I called customer relations and spoke to a supervisor, relaying pretty much exactly that. She is supposed to see if she can find anything else out and get back to me. I'll update if/when that happens.

I have a leased car that is supposed to go back in ten days. I'm very much up in the air as to what I'm doing, and it's extremely frustrating.
M2401 commented:
May 5, 2017, 10:29 am

Someone asked, why I paid prior to taking delivery. Answer - I'm buying the car. Just because you pay for the car, doesn't mean they wont fix something if it's not right when you take delivery. Also - when you do ED - pay first. Makes PCD easy too. The fact that I paid is not an issue per se, the fact that I paid and have to wait for a part vs getting one from a car that is unsold on a dealer floor space is what annoys me.

Someone else asked about the $2k. My CA offered it up, apparently because he called BMWNA about it. It's coming from the dealer. I haven't actually gotten a check yet! Its a promise. My Dealership and the CA seem like good folks. No issue at all with them, of course once they promised $2k, someone's going to pay . I also contacted BMWNA and gave them an earful. I suggest that helps with getting compensation. Keep in mind.... I've already paid. I'm pretty sure that makes a difference. Anyone else could simply walk away. I'm committed to the car.

Honestly, the money doesn't help. I'd rather have the car. I've heard from a friend at BMWAG that the parts are supposed to start arriving in June, but it's just a rumor from her. I still haven't heard anymore from the CA about a new PCD date.
Endaar commented:
May 5, 2017, 4:44 pm

For those considering a 2018, I confirmed with a different dealer that PRODUCTION on 2018 convertibles starts 7/17. So odds are at least some of us will be seeing our 2017s at the same time 2018s are arriving. I think that pretty much ends any willingness I have to take the existing 2017.

Also, I was told that during April, there was a $2000 conquest rebate to the dealer. M2401 mentioned $2000 in "consideration" from their dealer for the delay - I suspect that's what that is.

I have to check if my dealer will extend that. I'm increasingly unhappy with them.

Endaar
crabu2 commented:
May 8, 2017, 9:37 pm

Folks,

What are my odds that my car has the rag top boot? My car is at the Baltimore VDC and BMW customer service is telling me it's been released to carrier and has an estimated delivery date of 5/12 to the dealer.


03/08/2017: Order placed - Dealer did not have allocation
03/17/2017: Order placed Status 111 - Dealer did an allocation trade with another dealership
03/31/2017: Order went into Production (status 150)
04/18/2017: Vehicle entered Assembly (status 153) - BMW could not tell me when it went to Body or Paint.
04/19/2017: Vehicle completed Assembly (status 154)
04/19/2017: Production completion date. I got this info from bimmer.work. Confirmed by BMW Genius.
04/19/2017: Released to Carrier (status 182)
04/20/2017: Dispatched from AG (status 190) - I'm told by the Genius it's on its way to Bremerhaven.. unknown if it's by rail or truck.
04/21/2017: Arrived at Port of Exit, Bremerhaven (status 193) Waiting for ship assignment.
04/26/2017: Loaded and shipped on the RoRo Tugela, w/ quick stop at South Hampton UK. Estimated arrival to the Port of Baltimore 05-08-2017
04/27/3017: Left South Hampton UK
05/01/2017: Passed the Azores..
05/07/2017: Arrived at Port of Baltimore (VDC)
07/08/2017: Released to carrier with estimated delivery date of 5/12. (Fingers crossed that it's got the boot.)
M2401 commented:
May 9, 2017, 10:22 am

Since your timeline is very close to mine, I'd say you're likely stuck with the rest us.
99323ivert commented:
May 9, 2017, 10:47 am

It is my understanding that your car would not be delivered to the dealer unless it had the boot.
99323ivert commented:
May 9, 2017, 10:58 am

Don't get too excited. Last week BMW Customer Service told me my car should be at the dealer this week which is totally inaccurate. The initial shipment of the parts to the USA will not be delivered until the first week of June. My car has been sitting at the port for 2 months. Your only hope is that the parts reached the factory and your car was assembled with the boot. Good luck. Please let us know when it finally gets to the dealer.
crabu2 commented:
May 9, 2017, 11:50 am

Quote:
Originally Posted by 99323ivert View Post
Don't get too excited. Last week BMW Customer Service told me my car should be at the dealer this week which is totally inaccurate. The initial shipment of the parts to the USA will not be delivered until the first week of June. My car has been sitting at the port for 2 months. Your only hope is that the parts reached the factory and your car was assembled with the boot. Good luck. Please let us know when it finally gets to the dealer.

I know my only hope it that it was built with it.. That's why when I called BMW, I specifically asked the rep if she knew about the F23 campaign and if my car was effected.

She did know about it and said based on my build date it was built with the boot... I'm leery of it because I don't think these reps have any idea but I've got my fingers crossed because I've found some convertibles that look to have made it to dealer lots. I didn't call the dealers so I can't be sure, but they were showing up in their inventory and the VINs had late March or April build dates.
greyhouse commented:
May 9, 2017, 6:49 pm

This question never seems to come up,but watch are you all using the soft top that comes standard with the car or the 100 doolar option ?
crabu2 commented:
May 9, 2017, 8:24 pm

Boys and Girls, my car was built with the boot!

I stopped at my dealer on my way home to see if they could find out if it had the boot or not.. They said they got 2 white cars delivered right before I got there... We walked around the back and there is was.. Sorry for the bad picture.. I'll get some better ones tomorrow. They're going to PDI it tomorrow and also check is I can stack the event voucher on top of my fleet discount.

BTW, the dealer's screen was showing my car was to be delivered on 5/11...



M2401 commented:
May 9, 2017, 8:26 pm

Well I won't wish anything bad for you getting your car, but if you get yours because they delivered parts to the factory, I'm going to scream bloody murder for those of us that weren't told of a delay and are waiting for parts. It will be interesting to see how they allocate the parts to the cars in queue.
crabu2 commented:
May 9, 2017, 8:40 pm

Quote:
Originally Posted by M2401 View Post
Well I won't wish anything bad for you getting your car, but if you get yours because they delivered parts to the factory, I'm going to scream bloody murder for those of us that weren't told of a delay and are waiting for parts. It will be interesting to see how they allocate the parts to the cars in queue.

Based on my obsessive research, I noticed about 2 weeks ago there were 2series convertibles being delivered to dealers. It gave me hope that mine was built with the boot because all the ones I found had an earlier build date then mine... One was built in Feb, the others in March. It looked to me that they must have started getting the part in March...

Hope everyone waiting gets they're car delivered soon.. At least we all know now that the boot is 100% available.
99323ivert commented:
May 9, 2017, 8:47 pm

My car was ordered in January, built in February, and has been sitting in a port in NJ since March. I can't believe BMW did not send all boots to the cars that are sitting in a lot before using them in the factory. Outrageous.
Vrino commented:
May 9, 2017, 8:56 pm

Congrats Crabu2. Enjoy! At least you still have late spring and a fantastic summer ahead.

As for mine, it's still at the port collecting dust since 4/2 and the dealer knows nothing. Yesterday I spent 30+ minutes on the line with customer service and they actually began to read me word for word the 5/2 bulletin that Endaar posted a week ago. Geeez this is the most pathetic display of transparency, professionalism, and communication at every level that I have experienced in a company. The worst thing is that I want this car too much or I'd tell them all to pound sand.
Endaar commented:
May 9, 2017, 9:59 pm

Quote:
Originally Posted by M2401 View Post
Well I won't wish anything bad for you getting your car, but if you get yours because they delivered parts to the factory, I'm going to scream bloody murder for those of us that weren't told of a delay and are waiting for parts. It will be interesting to see how they allocate the parts to the cars in queue.
I spoke to a supervisor at BMW corporate today. I asked this EXACT question and was categorically told they were not prioritizing building new cars with the part versus repairing already built cars. So much for that.

I think the reality here is BMW has no idea what's going on, they have totally dropped the ball with communication, they don't care about any of us as customers and yet we're here putting up with this because we want the cars.

I will call corporate again tomorrow and report back.
Endaar commented:
May 9, 2017, 10:00 pm

Quote:
Originally Posted by Vrino View Post
The worst thing is that I want this car too much or I'd tell them all to pound sand.
If this was anything other than a convertible, there are two or three other cars I'd have bought once this whole fiasco started.
crabu2 commented:
May 10, 2017, 1:15 am

I'm feeling like I should have kept my mouth shut... Still I hope you guys get a little hope from knowing that the boots are now being produced. I hope for everyone's sake, even BMW's, that they can get extra boots made and shipped for your cars sooner than that notice predicted..
M2401 commented:
May 10, 2017, 2:55 pm

I'm glad you let us know you got the car and congrats to you. Remember to wipe the Old Bay off your hands when you drive that shiny Ragtop to an Eastern Shore Crab shack!! I called Genius today. They are still clueless. My CA seems to be avoiding me! Luckily its been cool where I am, otherwise Id be in tears...
M2401 commented:
May 11, 2017, 6:23 pm

For what it's worth, I asked for help from a BMWCCA Omsbudsman. They are volunteers with connections to BMWNA that intervene when disputes occur between NA , Dealers, shops, etc. They are really nice folks. I'll post what we discussed for you all. Unfortunately, I don't think what the Omsbudsman was told is really what is happening, since my car was ordered , built and purchased before crabu2's car.

Original reply:
To summarize your situation based on the information provided, it truly is an unfortunate event that the fire at a parts supplier for BMW has caused such an issue. It is obvious to us that it is not any one's fault for the delay. Only to compound the issue, you have a Performance Center Delivery which has been delayed due to the missing part. I also see that you are feeling that no one can give you a straight answer concerning a future delivery date. Hearing that others are getting their vehicles doesn't help, especially when they may not have paid for their vehicle. I realize that you feel being such a long time BMWCCA member with a long history of products should get some priority.


I know that you are anxious to receive your vehicle in pristine condition and that it requires one additional part to be installed. While I'm not able to confirm how many people are in your situation (you stated 1000), I was able to get some information and feel confident it is all getting handled with your best interest in mind. Everyone at BMW who is in a position and involved with your vehicle to expedite the delivery is very aware of your situation. While I am unable to confirm a hard date as to when your vehicle will be done, vehicles are being completed as we speak. With that said, my best guess on the process would be vehicles would be completed based on the production date of the vehicle. If your vehicle was an earlier production, you would be done first. That makes sense because that is how vehicles are built.


I know that this may not be exactly what the answer you were hoping for however I do have full confidence in my contact at BMW and hope that you can accept this information I am providing to you. As a follow up, I would like to request any additional information from you as you hear it from BMW. We do keep records of these transactions for the future just in case we come across the same or similar situations. Best wishes and good luck!

Then this exchange:

Me - Thanks for your effort. I appreciate the info. The one aspect that left me a bit fuzzy was that "vehicles are being completed as we speak". Does that mean parts are in the US and being installed on the cars waiting for parts or that cars in Germany are being completed with the parts? The reason why I ask is because I have heard that that is the case - cars in production are being completed with the trim parts. That is upsetting to me if it is the case as I believe that as the owner of a car without the part, the obligation should be to make me whole before a car that is unsold is completed. I'll let you know if I hear anything more, but frankly the communication from BMWNA is terrible.

Omsbudsman - Sorry for the confusion on the statement but the cars that are here in the US are being completed with the parts needed to complete. It is unfortunately a slow process so patience is appreciated. In my mind and I believe BMW's, sold units have the high priority over one's being built.
WDC330i commented:
May 12, 2017, 1:36 pm

I suspect there's just less capacity for completing the work at port than there is in the factory. So, it's much slower to get the already-shipped vehicles finished, along with all the other regular processing they do as a matter of course.

And getting the boot covers trucked to the plant in Europe had to be much faster than shipped to the US.

Still, it sucks for those waiting endlessly for their cars.
mroadsterogary commented:
May 12, 2017, 3:23 pm

I wonder how the covers are shipped to the USA? I suspect they are coming via air freight? Or maybe on a slow ship which would seem kind of bush league for BMW . I agree that those 2 series convertibles produced right after the fire should be fixed and delivered 1st...not vehicles just created in Leipzig. Customer loyalty ought to count for something .
Endaar commented:
May 12, 2017, 6:37 pm

Quote:
Originally Posted by M2401 View Post
While I am unable to confirm a hard date as to when your vehicle will be done, vehicles are being completed as we speak.
This directly contradicts what I was told by a customer relations supervisor at BMW corporate, who said repairs would not start until June. The bulletin said parts availability would start in June, so how all of a sudden are they are repairing cars with parts three weeks ahead of schedule?

The same supervisor by the way did not return my message after I questioned new production receiving parts prior to cars waiting at the port.

I am REALLY fed up, and with the 2018 LCI info coming out today, I'm torn on whether I want to order a 2018 or wait on my '17. Frankly what I want to do is cancel entirely but the convertible market being what it is - and the fact that I need a four-seat vehicle - means I'm basically stuck with BMW.
3284me commented:
May 13, 2017, 6:36 am

I really like the LCI changes and will be ordering a 240xi convertible when it's available towards the end of the year. I had a loaded 330 loaner for a a day to see if I liked it enough to give up my e90. Its a great car but I still love mine, so I am going to keep it and lease the 240 for 3 years and than see if the G20 convinces me to get rid of my e90. My e90 has been great with 137,000 miles on her and since I am keeping it I just had a new battery and the valve cover and gasket changed, first major expense. The valve cover just started to leak and really wasn't bad enough to change it, but since I am keeping it I decided to bite the bullet. I was able to get the dealer down to $1500 on the cover change and $400 on the battery. They originally wanted $1900 for the cover and $500 for the battery. They also detailed the entire engine bay and it looks brand new. A lot of money to spend, but it's been paid off for over a year so I am OK with the expense. I was amazed that my battery lasted 6 years, but I could tell it was getting tired with the cranks getting a little longer and slower. The new battery now cranks instantly so I feel like I have a new car again. The convertible will be my new motorcycle since I sold my Harley last year.
Endaar commented:
May 13, 2017, 8:21 am

Quote:
Originally Posted by 3284me View Post
I really like the LCI changes and will be ordering a 240xi convertible when it's available towards the end of the year.
Production on the convertible starts the week of July 17th.
Emist commented:
May 13, 2017, 10:52 pm

Remember that the part delivery date moved from April 15 to June 15th. My dealer told me that BMW always treats USA poorly. Our cars were sacrificed , just at wits end on why we cant get a straight answer from anyone. That the dealer has to beg the port on our cars is just absurd. With all the calls we are making, cant we get some to at least apologize, write a letter or maybe give us the straight scoop. A new 230 and 240i con just showed up at the dealer, these arrived at the port 10 days after mine. The irony is that they are dealer orders, you cant make this stuff up.
By the way, will the new car smell be gone with a car that arrived April 12 and wont be delivered to the begging of July? Jk
crabu2 commented:
May 15, 2017, 1:36 am

Based on what I saw, while wondering and waiting for my order, I feel BMW is retro fitting the part based on distance. I think the closer an unfinished Vert is to the factory, the quicker it's going to get the boot cover. That's the only explanation I can think of for Canadian orders that were held in port in Germany getting finished up and shipping, while cars in the US ports sit and wait.
mroadsterogary commented:
May 15, 2017, 8:59 am

Quote:
Originally Posted by crabu2 View Post
Based on what I saw, while wondering and waiting for my order, I feel BMW is retro fitting the part based on distance. I think the closer an unfinished Vert is to the factory, the quicker it's going to get the boot cover. That's the only explanation I can think of for Canadian orders that were held in port in Germany getting finished up and shipping, while cars in the US ports sit and wait.
I think you are correct crabu2! This tells me BMW AG is trying to save a buck by shipping the parts by ship to the US and not using FedEx. Good thing we're not talking about a heart transplant here. Come on....BMW 1 day FedEx or 30 days on the Slowchang Highway for 2 series convertibles ordered 5 months ago! Not feeling the love.... At all.
crabu2 commented:
May 15, 2017, 1:34 pm

Quote:
Originally Posted by mroadsterogary View Post
I think you are correct crabu2! This tells me BMW AG is trying to save a buck by shipping the parts by ship to the US and not using FedEx. Good thing we're not talking about a heart transplant here. Come on....BMW 1 day FedEx or 30 days on the Slowchang Highway for 2 series convertibles ordered 5 months ago! Not feeling the love.... At all.

I don't know if it's to save a buck or to please people as quickly as possible.. N America wasn't the only place verts didn't get the boot... There's probably people waiting all over the planet.. I don't know if I heard this wrong or what, but I seem to remember hearing that there are more verts sold in Europe than in N America. So if you're looking at the world as waiting, it makes sense to get the ones closest 1st.
mroadsterogary commented:
May 17, 2017, 12:37 pm

Customer service.....Wouldn't you want to take care of the first person in line....first, be it at a theater , a restaurant or at BMW Manufacturing. That's the way auto companies usually deal with buyers. What gives me the right to bump in line ahead of you? Also, there is this thing called air freight in our global economy which means you can send products virtually anywhere in 24 hours. Come on BMW.
Emist commented:
May 22, 2017, 10:16 am

A big shout out to my dealer who let me borrow a 240i vert over the weekend (a color we do not like). I also think it was made a week after mine with the part installed. it is an incredible car to drive. I hope that they do honor a first come first serve mentality and ship some parts via FedEx. In port since April 12th,
M2401 commented:
May 22, 2017, 3:05 pm

Emist - Good on your Dealer! I've been at the port since March 26th. Still no word from the CA or BMWNA. Anybody hearing anything yet?
Emist commented:
May 22, 2017, 3:15 pm

I did call BMWNA today and they are now saying parts arriving the first week of June with instalation between then and August. 1 week better then the last update. Good luck you should be first in line
M2401 commented:
May 22, 2017, 8:15 pm

Good to hear Emist!
Emist commented:
May 22, 2017, 8:18 pm

Any thoughts on waiting for the 2018? If the delay goes past July 1st?
M2401 commented:
May 22, 2017, 8:28 pm

Personally I've already paid for the car, so not for me. From what Ive seen of the 2018, Its not a lot of change, but I liked what I saw. I think, if I hadn't paid and it was say, March, I might do it. I'm still hoping for some drop topping this year! If you're in a position to do so, I think its something to consider, but in the end its really about how long you want to keep the car. I hope to keep one this for a while. I had a 2008 135i vert (Year 1 of the 1) and I loved it. Regretted selling it. I'm going to Dinan this one immediately. I've driven one also. Great car!
Emist commented:
May 24, 2017, 5:23 pm

Just heard my vehicle which arrived April 12 just received part and is being shipped to dealer. The car arrived in New Jersey. I think this should give hope that they are pushing fix in advance of June 15th. Keep putting pressure on dealer. Mine was great !!!!
M2401 commented:
May 24, 2017, 5:49 pm

Great News! Let us know how it is!
99323ivert commented:
May 26, 2017, 11:23 am

My car was in the New Jersey Port also. Part was installed and car is now at my dealer. Picking it up this weekend. "What a long strange trip....."
Emist commented:
May 26, 2017, 11:32 am

getting cat tonight, what a long path, I hope they can get a better communication plan going when this happens
Vrino commented:
May 26, 2017, 1:06 pm

Quote:
Originally Posted by Emist View Post
getting cat tonight, what a long path, I hope they can get a better communication plan going when this happens
Emist that's great news. If I may, when was your order date and production date? Ours arrived in Brunswick about a week before yours did in New Jersey. I wonder if they are retrofitting based on those factors once parts arrive at the ports. Of course customer service and dealer reps don't have details.... we placed our order 2/20 and prod date was 3/7.

Thanks for keeping us posted.
Vrino commented:
May 26, 2017, 1:10 pm

Quote:
Originally Posted by 99323ivert View Post
My car was in the New Jersey Port also. Part was installed and car is now at my dealer. Picking it up this weekend. "What a long strange trip....."
Congrats as well! Still waiting on this end.... stuck in Brunswick since 4/2.
Endaar commented:
May 29, 2017, 2:04 pm

My car hit the dealer Friday.

Order accepted 2/3/17. Built early March. Arrived at port (a few days late) 4/2/17.
mroadsterogary commented:
May 29, 2017, 3:50 pm

Quote:
Originally Posted by Vrino View Post
Congrats as well! Still waiting on this end.... stuck in Brunswick since 4/2.
My car has been at Brunswick for over a quarter of a year, but apparently the do have parts trickling in. I'm told mine is finally complete and released to carrier. I'll believe it when I"m driving it. Ordered in December 2016.