Thanks for the reply and suggestions. We just removed the maps program as you suggested (not the Google Maps apps, just the maps app that came with the iPhone) and that seems to have solved the issue.
There still are a couple of other issues she's having but they might have to wait until the dealership hires back their "mini genius".....lol. Like turning the cars electronics off when the driver shuts the car off, opens the drivers door BUT.. a passenger remains in the car without opening their door....... everything stays on (radio, maps etc). In my BMW X3 I can press the volume button and shut everything off.... but not so in the Mini.