I had the same problem. Then realized I wasn’t logged in to Connected Drive on my profile in the car. Logged in and that fixed it.
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2002 330i Sedan Green with Beige (2002-2008)
2009 335i Convertible Med Blue with Saddle Brown (2010-2019)
2019 330i Portimao Blue with Black/Blue Stitching (2019-present)