N63 pre & post-CCP service database - Page 2 - Bimmerfest - BMW Forums



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F10 / F11 (2011 - 2016)
The sixth generation of the BMW 5 Series Sedan (F10) was produced from 2011 - 2016 with LCI updates arriving in 2014. In the US BMW offered a hatchback 5 Series Gran Truismo (F07) and the rest of the world also go a Station Wagon/Touring version F11.

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  #26  
Old 05-05-2015, 05:17 PM
Siren05 Siren05 is offline
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So spoke to my SA MY POST CCP DRIVETRAIN MALFUNCTION was caused FROM LOW BOOST WARNING.
i swear my car feels slower since the CCP.

I spoke to BMW CANADA they said we don't do buy backs or help any Canadians! They said "WE DONT HAVE A POLICY IN PLACE, SO WE WONT DO A THING TO HELP ANY CANADIAN CUSTOMERS.

They said speak to the dealer and dealer said speak to BMW CANADA.

Last edited by Siren05; 05-05-2015 at 05:22 PM.
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  #27  
Old 05-08-2015, 03:15 PM
bimmerboyz bimmerboyz is offline
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My N63 X5 is now leaking oil and blowing smoke at start up along with initial take off. Going back on Monday.
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  #28  
Old 06-09-2015, 06:57 AM
zlinda zlinda is offline
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Mine has failed four times with an engine malfunction/reduced power light. The car vibrates almost out of control and won't accelerate. The engine has been "fixed" four times, regional BMW mechanics have looked at it twice. They tell me it is fixed this time!!! The last time it failed I was pulling out into oncoming traffic. I will never risk it failing again. I will never drive my dream car again. It will sit at the dealership until I figure out what direction I will go now that BMW North America is only offering $3500 Owner Loyalty towards a new BMW after 6 MONTHS of dealing with this and loaner vehicles. I really expect more from a company with the history, integrity and branding of BMW. My lawyers are working up a counter. I will figure out also how to download the repair sheets on my car. The 3rd time it went in was at an out of town dealership. Had to rent a car (Dodge Minivan) to get home. The dealership then towed it back to me. Lasted a few days and failed again. I haven't driven it more than a week in 6 months. The sad thing is I have been complaining about "lerching" from the beginning. The techs, even BMW regional, couldn't find anything wrong and said it was "normal" and DID NOT document it in my history!
except one time. I do believe BMW is aware of this volcano gathering steam and about to explode. Unfortunately, I hope it doesn't take a fatal accident of a failed engine to finally get their attention.
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  #29  
Old 06-18-2015, 07:58 PM
Duce Wayne Duce Wayne is offline
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First time posting...unfortunately no good news. I have a 2011 550i (Pre 9/10 build I believe) that's I purchased CPO in October 2014. Took to for a routine oil change/service to BMW of Catonsville (Baltimore, MD.) On 6/12/15 and was informed of a 'campaign' effecting my car. Dropped my car off on 6/16 and picked it up today, 6/18. Long story short, they supposedly replaced the Hot-Film Air Mass Sensors, Engine Vacuum Pump, Low Pressure Feed Line, Fresh Air Intake Turbo seals and crankcase ventilation lines. They also changed the oil and filter, even though I JUST paid to get it done the less than 7 days ago. Not even 30 minutes after picking it up with the notion that my car "should run better thanks it did before", the engine began shaking violently, the drive train malfunction warning light came on, and the car was in danger of cutting off in the middle of traffic. I pulled into the gym parking lot in and shut the car off immediately. I will be getting it towed back to the dealer first thing tomorrow morning. I don't feel safe driving it as it may cut off at any moment. If the problem persists, I may just cut my losses and get rid of it.
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  #30  
Old 06-19-2015, 05:39 AM
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Duce: did you have any symptoms prior to CCP? If no, my first guess is somebody didn't install the injectors with enough care...they are extremely sensitive to proper fitting.

I would suggest looking at your invoice, they better have two sets of oil service items (oil and filter) listed. If not, I would find another dealer ASAP due to shady tactics. At the very least I would request a master tech redo the CCP if returning to same dealer.

Kudos for not trying to drive the vehicle further and I hope you have positive results.
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  #31  
Old 06-19-2015, 05:56 AM
Duce Wayne Duce Wayne is offline
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Daders- I've experienced engine vibration when idling on a few occasions but it always went away. The engine also burned oil rather quickly as I had to add a quart of oil on 3 separate occasions. My SA was recommended to my by a long time customer and she's great. However, not being able to drive my car safely is unacceptable. I left a message with her. Waiting for a response so I they can pick the car up from the lot its parked in or I'll have to get it towed.
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  #32  
Old 06-29-2015, 11:44 AM
keithg keithg is offline
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550I recall

We had the Engine Malfunction Light come on. Took it to Irvine BMW got a loaner car and received our car(550I CPO Feb 2014) and everything is fine now!
NO bad news here................
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  #33  
Old 06-29-2015, 09:22 PM
MBSL MBSL is offline
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Lurker here since getting a 2012 550i late last year and since the announcement of the N63 CCP. First time trying a BMW after having owned many Mercedes over the decades and it has not been a good experience.

Dealer closest to me took care of the battery service at about 30k miles but said they had about a 3 week wait at best on getting to a N63 service. That and they apparently changed their loan car policy to provide a BMW if one was on hand, otherwise, you get a car from Enterprise. Sorry, that's why I drive 100 miles round-trip to another Mercedes dealer for service because the local one has the same Enterprise loaner policy. Vehicle had about 35k miles before the DTM light came on while the car sputtered along until I could pull over. I had it towed to the dealer (a different one with a decent loan car policy) on the evening of 6/3/15 and they took it in on the morning of 6/4/15 when they opened. My driver side soft-close door was also not working but I didn't bother to bring it in just for that so I added that to the repair list. I was originally supposed to get the car back on 6/11/15 but apparently the engine computer got fried after the standard N63 stuff (injectors, gaskets, hot-film air mass, etc.). BMW then apparently cross shipped my engine computer to the wrong dealer so another delay waiting for that the get sorted out. 3 weeks to the day later on 6/24/15 I get the car back.

I drive it back to the office where I then get an "Engine temperature high: drive conservatively until engine cools" warning. I let the the engine cool, and the problem persists. Additionally, the engine oil level measurement under "vehicle info/status" is not working. To the new dealer's credit, they send someone to me (which is 35 miles away) to check the coolant level and take the car back if that is not the issue. Coolant level was very low but filling it up did not make the issue go away. Back to the dealer it goes on 6/24/15 and I am back in another loaner. Update last Friday, 6/26/15 was that oil level sensor is bad and something to do with the cooling or sensors for turbo. No ETA. I do not know if these new issues are related to the N63 CCP.
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  #34  
Old 06-30-2015, 08:55 PM
MBSL MBSL is offline
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Got the car back today, 6/30/15 so it was out of commission for a total of 29 days. Oil level sensor replaced, turbo coolant pump replaced. Engine idle is not consistently smooth but otherwise it seems to be running okay.
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  #35  
Old 07-01-2015, 07:08 AM
daikyu daikyu is offline
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All good news here. I picked up my 2012 550xi on ED April 2012. I have only put 13K miles on it since. No problems before bringing it in for the CCP. The dealer replaced everything but the timing chain during the CCP service. No problems since the CCP.
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  #36  
Old 08-11-2015, 11:11 AM
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Thanks for the replies folks. I have been incommunicado for the past few months. It appears the fervor is subsiding in the N63 CCP threads on this and F01/F02...I just hope this is the fix for our engines to run trouble-free longer. We have only put about 750 miles on ours since the CCP so I cannot comment about our post-CCP experience except to say that the longer the interval between use the longer the engine idles smoothly.
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  #37  
Old 08-17-2015, 05:46 PM
cknoos cknoos is offline
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I had the CCP performed in March on my 2011 550i. I don't drive a lot (work from home most of the time) so I haven't put many miles on the car. The car died on the highway (while switching lanes for extra excitement!) on Friday. By some miracle there was a Paramus PD cruiser a couple of cars away, so I didn't get rear ended by some some soccer mom doing 75. Car is back in the shop and I seriously want to get rid of it now.

I called BMW NA today and told them that I no longer feel safe in the car. Not only have I started a new job which requires me to drive every day, I also have a 9-month old that I drive around a lot and I sure as **** won't drive in a car that randomly decides to drop dead while on the highway. I have no idea what (if anything) they will do for me, but I spoke with a "resolution specialist" who will investigate and get back to me in 3-5 business days about what they will do for me.
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  #38  
Old 08-17-2015, 07:19 PM
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Pixl Pixl is offline
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Quote:
Originally Posted by Siren05 View Post
Sadly after having the CCP done 4 weeks later drivetrain malfunction!
Same thing for me.
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  #39  
Old 08-22-2015, 01:27 AM
msportf10 msportf10 is offline
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I purchase a 2012 cpo 550i recently and before taking delivery the dealer performed customer care repairs for the n63 issue. Car ran perfectly. About 2 weeks ago dealer serviced the spark plugs and now the engine intermittently skips a beat in idle. Occurs every minute or so when it occurs. Thoughts? Spark plug misfire or n63 recall issue?
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  #40  
Old 08-22-2015, 04:38 AM
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I don't know the tolerances, but I'd be surprised if you would be able to bump an injector while replacing a spark plug. Based on the circumstances, most likely a bad spark plug. Definitely need to take it back in though as that can't be good for the engine long term.
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  #41  
Old 08-22-2015, 07:05 AM
twin snail 4.4L twin snail 4.4L is offline
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Originally Posted by coachlange View Post
I think we need more time to know. I've had the CCP done any my 550ix is stronger than ever. Never had an issue TBH.

I'm hoping the "fix" lasts because I love my Bimmer next one will be a Euro delivery but I'm a a ways from being ready.

I need my current car to continue to run strong and keep its value up for trade in time.
I agree, my wifes 2011 550xi seemed to run stronger after it had the fix after experiencing injector failure with 2 semis in each lane and on my rear. almost got my family killed. More recently the coolant lines going to the turbos and from the radiator to the water pump failed along with the water pump. Dealer wanted $900 for the lines as my maintenance agreement didn't cover them. The car is nice when it isn't having issues or trying to get my family squashed by a semi, but I am sending it packing as soon as my 7/100 maint and extended warranty are up. This has been the biggest lemon I have ever owned. I have a 86 Buick Regal GN turbo 3.8 that is way more reliable (as well as quicker, and gets roughly the same milage, but it has way more rattles). BMW isn't going to get a repeat customer here. Gonna be an Escalade or more hopefully a SRT Jeep GC Hell Cat to match my daily driver 392 Chrysler 300, which would be my preferred mode of transport!
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  #42  
Old 08-22-2015, 09:46 AM
msportf10 msportf10 is offline
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Thx
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  #43  
Old 08-22-2015, 04:00 PM
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ezaircon4jc ezaircon4jc is offline
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Originally Posted by twin snail 4.4L View Post
I agree, my wifes 2011 550xi seemed to run stronger after it had the fix after experiencing in......More recently the coolant lines going to the turbos and from the radiator to the water pump failed along with the water pump. Dealer wanted $900 for the lines as my maintenance agreement didn't cover them.....
The maintenance agreement wouldn't cover the failure but the CPO warranty should have.....
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  #44  
Old 08-23-2015, 04:51 AM
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daders daders is offline
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Originally Posted by ezaircon4jc View Post
The maintenance agreement wouldn't cover the failure but the CPO warranty should have.....
You're making two big assumptions:
1. He bought the car CPO vs new
2. Still within warranty mileage

The maintenance warranty is only valid for scheduled maintenance and coolant lines plus water pump R&R are not covered maintenance (as Twin Snail has already learned).
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  #45  
Old 08-23-2015, 04:10 PM
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ezaircon4jc ezaircon4jc is offline
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Originally Posted by daders View Post
You're making two big assumptions:
1. He bought the car CPO vs new
2. Still within warranty mileage

The maintenance warranty is only valid for scheduled maintenance and coolant lines plus water pump R&R are not covered maintenance (as Twin Snail has already learned).
Yes, I am......
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  #46  
Old 08-28-2015, 02:47 AM
numsii numsii is offline
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I bought my 2011 550i with 46k miles on it. I drive about 150 miles 3-4 times a week to commute on the 405 between OC and LA, never had any problems or warnings other than it started to eat a quart of oil every month at about 70k miles on the odo. I took it to Irvine BMW and they kept it for all of may and a week into june (2015), dropped the engine and did the CCP ritual. Doesn't eat oil anymore, and seems to be just as smooth as it was when I picked it up.

Some of the posts I've read are a little scary and I'm wondering if the problems are endemic or not. I also wonder if post CCP issues are due to less proficient work done under that program - I suspect it's a very delicate operation to completely replace injectors.

Do we know if the CCP replaces parts with new better designed parts?

Stuff I forgot to ask I guess, not that an SA would tell me anything other than good news... :-)

.
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  #47  
Old 12-09-2015, 08:41 AM
joceppi85 joceppi85 is offline
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I just received by 2012 550iX back from the CCP service. Runs much better now. I added the information on the spreadsheet link in the earlier posts and it appears that my part number item numbers [for example instead of 111066, my number is 889700] are different from earlier in the year. I will post later with any updates... I am happy to have her back!
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  #48  
Old 02-11-2016, 09:02 AM
Bmnsince69 Bmnsince69 is offline
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Wow! You've got an informative and scary "sticky" thread here Daders. No wonder my thread has gotten almost 2000 hits in just a week. I don't know if there's a lot more people out there just as frustrated with all the problems related to the N63 "recall" called a Customer Care Package, because they can repair the affected cars at their leisure or once a problem is reported.
I read an unofficial report that BMW had offered a $5,000.00 credit on top of trade in value if the decision was made to trade one of these cars in on a new one. Fact or fiction???
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  #49  
Old 02-11-2016, 10:32 AM
cknoos cknoos is offline
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Might as well add this here as well, but since my CCP was performed (about a year ago) I've since had both fuel pumps replaced, twice. And my starter was replaced this week.

My CPO warranty is up on August 20th 2017, which means that will be last day of my owning this car. Overall I think BMWs handling of this whole mess has been really quite awful and has to some extent turned me off on the whole brand.

Last edited by cknoos; 02-11-2016 at 10:35 AM.
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  #50  
Old 02-11-2016, 10:49 AM
Bmnsince69 Bmnsince69 is offline
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Quote:
Originally Posted by cknoos View Post
Might as well add this here as well, but since my CCP was performed (about a year ago) I've since had both fuel pumps replaced, twice. And my starter was replaced this week.

My CPO warranty is up on August 20th 2017, which means that will be last day of my owning this car. Overall I think BMWs handling of this whole mess has been really quite awful and has to some extent turned me off on the whole brand.
I haven't seen my 2011 550i in almost two months. It's like an old hose. You tape up a leak one place and another springs up someplace else.
They just emailed me to tell me they are replacing all the valve seals due to excessive oil consumption. My car began blowing smoke after a half hour of idling during a pressure test for a coolant hose repair.
I asked if they were replacing the valve guides as well, and the SA said his shop foreman told him they had never had to replace the valve guides. Is he implying that valve guides never go bad, or just that they wont go to the expense of replacing bad valve guides?
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