N63 engine recall - Page 29 - Bimmerfest - BMW Forums



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F10 / F11 (2011 - 2016)
The sixth generation of the BMW 5 Series Sedan (F10) was produced from 2011 - 2016 with LCI updates arriving in 2014. In the US BMW offered a hatchback 5 Series Gran Truismo (F07) and the rest of the world also go a Station Wagon/Touring version F11.

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  #701  
Old 02-03-2015, 08:37 AM
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Originally Posted by joseyu View Post
Either the GTR wasn't trying or that person didn't know how to drive it properly. Also, spend the same amount you spent to mod the 550i on a GTR, then it won't even be remotely close. I am not saying that the 550i is a slow car by any means, it's just built for a different purpose. If I wasn't married and looking to expand the family, I would probably have jumped straight into a GTR instead of buying the F10 550i. However, I think my recent purchase got me as close to a 4-door GTR as possible - The E63S AMG. I thought the low end torque for on the 550i was pretty good, and it not even close to the stock E63. I am thinking that the GTR driver was in the wrong gear.

As the saying goes "run what you brought" not my problem he cant drive a car that does everything for you.
2014 E63s 1/4-mile (sec. @ mph 11.7 @ 119.7) which is same as another members 2014 550xi did with $1500 worth of mods. JB4 and Cat-less down pipes.

Fastest E63 right now is 11 flat @127 we will be aiming at that this summer in few 550xi cars.
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  #702  
Old 02-03-2015, 10:25 AM
JoeRock550 JoeRock550 is online now
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My car is in the shop now, and they said the timing chain is okay. I will have to reschedule to complete the customer care campaign because they don't have the parts.

A couple of weeks ago I got a "charge battery" warning, so I charged it. I asked them to look at it, and the SA called me back and told me the battery failed a load test, and do I want to replace it for $700? I had the car in for service 4 months ago and they replaced the battery of their own accord because of a service bulletin, with no indication that there was a problem with the existing battery. This should most certainly be covered under the parts warranty should it not? WTF? As far as I'm concerned, they broke it. Thoughts?
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  #703  
Old 02-03-2015, 10:25 AM
JoeRock550 JoeRock550 is online now
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My car is in the shop now, and they said the timing chain is okay. I will have to reschedule to complete the customer care campaign because they don't have the parts.

A couple of weeks ago I got a "charge battery" warning, so I charged it. I asked them to look at it, and the SA called me back and told me the battery failed a load test, and do I want to replace it for $700? I had the car in for service 4 months ago and they replaced the battery of their own accord because of a service bulletin, with no indication that there was a problem with the existing battery. This should most certainly be covered under the parts warranty should it not? WTF? As far as I'm concerned, they broke it. Thoughts?
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  #704  
Old 02-03-2015, 10:37 AM
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Originally Posted by joseyu View Post
Either the GTR wasn't trying or that person didn't know how to drive it properly. Also, spend the same amount you spent to mod the 550i on a GTR, then it won't even be remotely close. I am not saying that the 550i is a slow car by any means, it's just built for a different purpose. If I wasn't married and looking to expand the family, I would probably have jumped straight into a GTR instead of buying the F10 550i. However, I think my recent purchase got me as close to a 4-door GTR as possible - The E63S AMG. I thought the low end torque for on the 550i was pretty good, and it's not even close to the stock E63. I am thinking that the GTR driver was in the wrong gear.
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Originally Posted by JoeRock550 View Post
My car is in the shop now, and they said the timing chain is okay. I will have to reschedule to complete the customer care campaign because they don't have the parts.

A couple of weeks ago I got a "charge battery" warning, so I charged it. I asked them to look at it, and the SA called me back and told me the battery failed a load test, and do I want to replace it for $700? I had the car in for service 4 months ago and they replaced the battery of their own accord because of a service bulletin, with no indication that there was a problem with the existing battery. This should most certainly be covered under the parts warranty should it not? WTF? As far as I'm concerned, they broke it. Thoughts?
do not pay a penny
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  #705  
Old 02-03-2015, 10:44 AM
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Originally Posted by maroon1991 View Post
All these posts about the N63 recall are really discouraging. Does anyone know what the exact nature of the problem is? Ie, are the parts described (timing chain, vacuum pump, etc ) defective, or is there an intrinsic flaw in the engine design that causes premature failure so that no matter what is replaced, they are destined to fail? A previous poster mentioned it was the position of the turbos generating too much heat.( Might make sense, since I had always found it curious that the hood was too hot too touch even hours after the engine was off, but this being my first turbocharged car, I figured that was normal). It would make a significant difference in the decision to hold vs sell, whether to get an EW, and how well I sleep at night.
IF you plan on keeping the car, by all means buy the EW through the dealer. There's one that 7 years/100K (think its called the "Platninum") thats reasonably priced, about $3500, underwritten by Safeguard. The mileage/time clock starts when you buy it, NOT when the car was built.
Check it out
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  #706  
Old 02-03-2015, 11:21 AM
v13tnat v13tnat is offline
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Originally Posted by HDEddie1 View Post
IF you plan on keeping the car, by all means buy the EW through the dealer. There's one that 7 years/100K (think its called the "Platninum") thats reasonably priced, about $3500, underwritten by Safeguard. The mileage/time clock starts when you buy it, NOT when the car was built.
Check it out
So on my 2011 f10 550i with 39k miles, if I buy it today it is good up to 139k or year 2022?
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  #707  
Old 02-03-2015, 11:38 AM
Dallas550 Dallas550 is offline
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So on my 2011 f10 550i with 39k miles, if I buy it today it is good up to 139k or year 2022?
No, it's 7 years from your original in service date or 100k total. Whichever event occurs first. In your case it was probably sometime in 2010 or early 2011.
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  #708  
Old 02-03-2015, 11:41 AM
slick316 slick316 is offline
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Originally Posted by HDEddie1 View Post
IF you plan on keeping the car, by all means buy the EW through the dealer. There's one that 7 years/100K (think its called the "Platninum") thats reasonably priced, about $3500, underwritten by Safeguard. The mileage/time clock starts when you buy it, NOT when the car was built.
Check it out
I'm not sure where you got that info from but that's not right.

The extended warranty extends your warranty from 4 years and 50k miles to 7 years and 100k miles. Its adding 3 years and 50k miles to your existing warranty.
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  #709  
Old 02-03-2015, 12:05 PM
JoeRock550 JoeRock550 is online now
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N63 vs N63TU

Someone asked earlier what the technical differences where between the N63 and the N63TU, and they are listed in the attached.
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  #710  
Old 02-03-2015, 12:12 PM
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Originally Posted by badblack550xi View Post
As the saying goes "run what you brought" not my problem he cant drive a car that does everything for you.
2014 E63s 1/4-mile (sec. @ mph 11.7 @ 119.7) which is same as another members 2014 550xi did with $1500 worth of mods. JB4 and Cat-less down pipes.

Fastest E63 right now is 11 flat @127 we will be aiming at that this summer in few 550xi cars.
I like how you cherry pick your data. E63 with downpipes, exhaust and tune running is the 10's.



There is no doubt that the 550i is a fast car, but you're gonna find the limit very soon. I doubt anyone with a 550i will get to 11 flat or below. Some people believe that the torque limit for the 8-speed transmission is around 600 lb-ft. The reason why Dinan took so much time to introduce the bigger tubos is because of the transmission. They could have easily gone over the current power ratings for the bigger turbos, but the tranny is the limiting factor. I don't believe there are companies out there who are strengthening the 8-speed ZF. Since you have already had a transfer case replacement, something definitely went wrong there. The 550i is a great car, just wished that it didn't have so many problems. I can tell you that my ideal car would be the F10 style and tech with the E63S drivetrain. Let's hope the next M5 will be this type of car.
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  #711  
Old 02-03-2015, 01:13 PM
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this is what i got back from BMW
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  #712  
Old 02-03-2015, 01:14 PM
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Originally Posted by joseyu View Post
I like how you cherry pick your data. E63 with downpipes, exhaust and tune running is the 10's.



There is no doubt that the 550i is a fast car, but you're gonna find the limit very soon. I doubt anyone with a 550i will get to 11 flat or below. Some people believe that the torque limit for the 8-speed transmission is around 600 lb-ft. The reason why Dinan took so much time to introduce the bigger tubos is because of the transmission. They could have easily gone over the current power ratings for the bigger turbos, but the tranny is the limiting factor. I don't believe there are companies out there who are strengthening the 8-speed ZF. Since you have already had a transfer case replacement, something definitely went wrong there. The 550i is a great car, just wished that it didn't have so many problems. I can tell you that my ideal car would be the F10 style and tech with the E63S drivetrain. Let's hope the next M5 will be this type of car.
Tune and down pipes on E63 is like 8k lol
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  #713  
Old 02-03-2015, 02:30 PM
jjsC6 jjsC6 is online now
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Originally Posted by JoeRock550 View Post
My car is in the shop now, and they said the timing chain is okay. I will have to reschedule to complete the customer care campaign because they don't have the parts.

A couple of weeks ago I got a "charge battery" warning, so I charged it. I asked them to look at it, and the SA called me back and told me the battery failed a load test, and do I want to replace it for $700? I had the car in for service 4 months ago and they replaced the battery of their own accord because of a service bulletin, with no indication that there was a problem with the existing battery. This should most certainly be covered under the parts warranty should it not? WTF? As far as I'm concerned, they broke it. Thoughts?
I'd be dumbfounded they even suggested you would have to pay to replace a four month old battery.
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  #714  
Old 02-03-2015, 03:16 PM
joseyu joseyu is offline
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Originally Posted by JoeRock550 View Post
My car is in the shop now, and they said the timing chain is okay. I will have to reschedule to complete the customer care campaign because they don't have the parts.

A couple of weeks ago I got a "charge battery" warning, so I charged it. I asked them to look at it, and the SA called me back and told me the battery failed a load test, and do I want to replace it for $700? I had the car in for service 4 months ago and they replaced the battery of their own accord because of a service bulletin, with no indication that there was a problem with the existing battery. This should most certainly be covered under the parts warranty should it not? WTF? As far as I'm concerned, they broke it. Thoughts?
That does suck. Can you give us more detail on your car? What model year and how many miles? If you were under warranty 4 months ago when you got the new battery, but the warranty has since expired, then that's why they want to charge you. I think you should call BMW NA and see what they say. Also, I have seen battery replacements for $500, so you need to find a different dealer or negotiate the price if you end up having to pay for it in the end.
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  #715  
Old 02-03-2015, 03:48 PM
iNetForce iNetForce is offline
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I replaced the spark plugs a few months before doing the Bulletin, how should I go about receiving a refund for the work done in my car? It is obvious that I this point I need new spark plugs, the injectors killed them.
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  #716  
Old 02-03-2015, 04:38 PM
joseyu joseyu is offline
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Originally Posted by iNetForce View Post
I replaced the spark plugs a few months before doing the Bulletin, how should I go about receiving a refund for the work done in my car? It is obvious that I this point I need new spark plugs, the injectors killed them.
I believe there is a weblink posted in the first few pages of this thread that BMW has setup for such refund requests.
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  #717  
Old 02-03-2015, 05:05 PM
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Originally Posted by JoeRock550 View Post
My car is in the shop now, and they said the timing chain is okay. I will have to reschedule to complete the customer care campaign because they don't have the parts.

A couple of weeks ago I got a "charge battery" warning, so I charged it. I asked them to look at it, and the SA called me back and told me the battery failed a load test, and do I want to replace it for $700? I had the car in for service 4 months ago and they replaced the battery of their own accord because of a service bulletin, with no indication that there was a problem with the existing battery. This should most certainly be covered under the parts warranty should it not? WTF? As far as I'm concerned, they broke it. Thoughts?
Of course it should: all BMW OE parts installed by a BMW authorized dealer have a 24 month, unlimited mile warranty ... says so on the back of your Work Order receipt ...
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  #718  
Old 02-03-2015, 05:12 PM
JoeRock550 JoeRock550 is online now
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Originally Posted by joseyu View Post
That does suck. Can you give us more detail on your car? What model year and how many miles? If you were under warranty 4 months ago when you got the new battery, but the warranty has since expired, then that's why they want to charge you. I think you should call BMW NA and see what they say. Also, I have seen battery replacements for $500, so you need to find a different dealer or negotiate the price if you end up having to pay for it in the end.
2011 under original factory warranty, ~40,000 miles, and CPO on top of that. The battery was replaced 8 months ago, not 4... I checked my records when I got home. Regardless, I do regular long trips, so it seems like a faulty battery.
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  #719  
Old 02-03-2015, 05:48 PM
joseyu joseyu is offline
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Originally Posted by JoeRock550 View Post
2011 under original factory warranty, ~40,000 miles, and CPO on top of that. The battery was replaced 8 months ago, not 4... I checked my records when I got home. Regardless, I do regular long trips, so it seems like a faulty battery.
Or it might be a faulty alternator. You should also check if the battery that was replaced 8 months ago is the newer type with a capacity of 105Ah. The might have replaced the original 90Ah battery with another 90Ah, so that would also explain your problem.
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Last edited by joseyu; 02-03-2015 at 05:50 PM.
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  #720  
Old 02-03-2015, 08:12 PM
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this is what i got back from BMW
That is f'd up!
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  #721  
Old 02-03-2015, 11:03 PM
4gosselin 4gosselin is offline
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Yeah, disappointed is definitely how I feel about my 550i. But when working properly it is the perfect sports sedan for my need. Comfortable and performance in one.

I'm looking into the exact details of customer care package from my friend who works for BMW corporate with regards to a temp fix or permanent solution. I'm currently getting the customer care package on my 550i and I was told cost will be in the 8k range. One of the the biggest issues they resolve is the timing chain failure which is know to kill engines. The injector issues are small potatoes. That isn't a catastrophic failure. But this campaign which was not really official until a few weeks ago is now 100% authenticated and the parts are limited due to the influx of requests to have complete.

Here are the complete details below. Ironically it lists everything that everyone has been having issues with. Hopefully with this completed it adds some longevity. And yes, if you don't already change your oil every 7,500 or six month regardless. This is a no brainer. If anyone has any additional comments please pass along.

On December 29th, 2014, BMW released Bulletin "B001314" or the "N63 Customer Care Package " affecting any vehicle that saw use of the 4.4-liter V-8 (N63B44O0) within the 5 Series, 6 Series, 7 Series, X5, and X6 model lines manufactured between 2008 and 2013. Dealership instructions include checking the timing chain for stretching and replacing it if necessary, replacing the fuel injectors, mass air flow sensors, crankcase vent lines, battery, engine vacuum pump and low pressure fuel sensor.

The sweeping recall also extended to vehicles that had gone out of warranty, no matter how many miles were accumulated on the vehicle.

Additionally, the service interval would be shortened to nearly half, with a 12 month/10,000 mile (16,000 km) check-up instead of the long-life treatment the BMW had been maintaining up to that point, requiring a check every 2 years and 15,000 miles (25,000 km).
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  #722  
Old 02-04-2015, 07:19 AM
captdoug captdoug is offline
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Thumbs down

The very next day after my '11 550iX was returned to me after the N63CCP it was running horribly with a massive shudder. Drove directly to the dealership (BMW of Stratham) and took the shop foreman for a wild ride. Confirming that this was not a part of the focus of the "campaign" he discovered #2 and #8 injectors were faulty. Coincidentally replacing the plugs he drove the car for two days and I'll offer that it's running beautifully.

However, this is now 42 days in the shop in 12 months. I had set a limit of 40 days as the maximum allowable threshold. Following up with BMW NA (Lauren) I asked for the following:

1. Buy my car (c786232) - refund/credit my purchase price less the goodwill payment.
2. Provide me with a loaner until a new BMW (built to my specifications) is delivered to me.
3. Provide the N63 CCP allowance toward the purchase price of a new/CPO BMW.

The response from BMW? Simply: No. They will not buy the car. They will not reimburse for the additional 12 days. They will not give me any additional allowance beyond the N63CCP.

(CPO outright purchase. BMW Maintenance plan purchased)

Since New Hampshire has no Lemon Law I'm taking some time to determine the next-best course of action.
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  #723  
Old 02-04-2015, 07:57 AM
joseyu joseyu is offline
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Originally Posted by captdoug View Post
The very next day after my '11 550iX was returned to me after the N63CCP it was running horribly with a massive shudder. Drove directly to the dealership (BMW of Stratham) and took the shop foreman for a wild ride. Confirming that this was not a part of the focus of the "campaign" he discovered #2 and #8 injectors were faulty. Coincidentally replacing the plugs he drove the car for two days and I'll offer that it's running beautifully.

However, this is now 42 days in the shop in 12 months. I had set a limit of 40 days as the maximum allowable threshold. Following up with BMW NA (Lauren) I asked for the following:

1. Buy my car (c786232) - refund/credit my purchase price less the goodwill payment.
2. Provide me with a loaner until a new BMW (built to my specifications) is delivered to me.
3. Provide the N63 CCP allowance toward the purchase price of a new/CPO BMW.

The response from BMW? Simply: No. They will not buy the car. They will not reimburse for the additional 12 days. They will not give me any additional allowance beyond the N63CCP.

(CPO outright purchase. BMW Maintenance plan purchased)

Since New Hampshire has no Lemon Law I'm taking some time to determine the next-best course of action.
So you bought a CPO, probably because of the cost savings versus new, and now you want BMW to get you a new one at about the cost of the CPO? You can complain all you want about the problems, and how BMW needs to do this and that to keep you as a customer. The bottom line is they don't have to do anything, as you found out from their simple no to your somewhat outrageous demands. In the end, the forum community makes up a very small part of BMW's clientele and they will still be selling hundreds of thousands of car regardless of what happens here.

You made a choice to buy the car and now it seems like you are setting your own rules. It is unfortunate that it has spent so many days in the shop, but they have fixed it at no cost and according to you it is running beautifully. It is probably more realistic to work on a better extended warranty for the drivetrain.
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  #724  
Old 02-04-2015, 08:02 AM
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SA called and said my car is finally ready. I'll pick it up in a little while. Fingers crossed it's all been ironed out.
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  #725  
Old 02-04-2015, 08:19 AM
captdoug captdoug is offline
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Originally Posted by joseyu View Post
So you bought a CPO, probably because of the cost savings versus new, and now you want BMW to get you a new one at about the cost of the CPO? You can complain all you want about the problems, and how BMW needs to do this and that to keep you as a customer. The bottom line is they don't have to do anything, as you found out from their simple no to your somewhat outrageous demands. In the end, the forum community makes up a very small part of BMW's clientele and they will still be selling hundreds of thousands of car regardless of what happens here.

You made a choice to buy the car and now it seems like you are setting your own rules. It is unfortunate that it has spent so many days in the shop, but they have fixed it at no cost and according to you it is running beautifully. It is probably more realistic to work on a better extended warranty for the drivetrain.

Josey:

Perhaps I was not clear in my post - certainly I am not asking for a new replacement at CPO cost. Simply asking for credit for the purchase price of my '11 toward a new BMW.

While the car is running fine today this is an ongoing issue that I'm confident will return. This is the seventh time in one year that the issue recurs.
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