Should I give up and pay the dealer 1100 dollars to fix water leak into cabin? - Bimmerfest - BMW Forums



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Old 09-23-2018, 10:49 AM
BeamerBro BeamerBro is offline
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Should I give up and pay the dealer 1100 dollars to fix water leak into cabin?

About a year ago I paid some shop to replace my windshield with an OE windshield. 2 months after I noticed water leaking into the cabin. I took it back and they reinstalled everything including the missing OEM weather seal. They broke my rear view mirror and fogging sensor in the process. I thought at least the leak was fixed but it turns out months later heavy rain floods my floor board. My car smells like crap..The repair is out of warranty and I would not want to take it back because they already did 100's in damage.

So I took it to a mechanic and they said I needed to take it to a windshield shop. I take it to a windshield shop and they are clueless about using the correct OEM parts that are 100% needed so it wont leak. All the shops around here use **** aftermarket stuff. Now that its missing the OEM parts windshield shops wont touch it because another shop already screwed it up. To be clear its not the windshield that is leaking. Its the cabin filter cowl. If this part is not installed correctly it will let water bypass the cabin filters and just roll into the dash board.


TLDR..

Windshield shop screwed up install.

Mechanic says take it to a windshield shop, windshield shop says take it to a mechanic or dealership. Dealer ship wants 1100 dollars for new windshield BMW OEM.
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Old 09-23-2018, 11:10 AM
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Mech_Man Mech_Man is offline
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If you are firm about not having the original place fix it, then the only way you'll probably get satisfaction is you get the work done by an actual dealer.
Have everything associated with the leak, or water damaged, stripped down and replaced, by an actual dealer, (with of course all OEM parts). And have the first shop pay for it all.

That's pretty unlikely, though it might be worth it to let the dealer look at it first, for a budget estimate.
This is starting to sound like it's enough money (past + diagnostics + future work) that you may need some legal advise. That's probably enough for a small-claims suit.

If that's your path, take the estimate to the first shop first, making sure you're talking with the owner, not top shop guy. Let them see your determination to 'not just go away'. Also research just how deep the first shop is into social media, and promise to hit them there too. (Doesn't cost you anything but time, but Facebook, Google, Yelp, BBB, forums like this one, etc. can sometimes be sensitive spots, especially for smaller businesses).
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Last edited by Mech_Man; 09-23-2018 at 11:15 AM.
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Old 09-23-2018, 11:13 AM
BeamerBro BeamerBro is offline
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Quote:
Originally Posted by Mech_Man View Post
If you are firm about not having the original place fix it, then the only way you'll probably get satisfaction is you get the work done by an actual dealer.
Have everything associated with the leak, or water damaged, stripped down and replaced, by an actual dealer, (with of course all OEM parts). And have the first show pay for it all.

That's pretty unlikely, though it might be worth it to let the dealer look at it first, for a budget estimate.
This is starting to sound like it's enough money (past + diagnostics + future work) that you may need some legal advise. That's probably enough for a small-claims suit.

If that's your path, take the estimate to the first shop first, making sure you're talking with the owner, not top shop guy. Let them see your determination to 'not just go away'. Also research just how deep the first shop is into social media, and promise to hit them there too. (Doesn't cost you anything but time, but can Facebook, Google, Yelp, BBB, forums like this one, etc. can sometimes be sensitive sports, especially for smaller businesses).
Its already been over a year and when I told them the leaks damaged by blower by making it squeak they just shrugged and said okay. This will be a third reinstall they have attempted because I can assure you they are not going to give me 1100 dollars for a new windshield.

I did talk to one shop who said it should be able to be fixed by a pull and reinstall for a few hundred bucks but I would have to track down the OEM parts.

Last edited by BeamerBro; 09-23-2018 at 11:15 AM.
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Old 09-23-2018, 11:28 AM
Yukoner Yukoner is online now
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Quote:
Originally Posted by Mech_Man View Post
This is starting to sound like it's enough money (past + diagnostics + future work) that you may need some legal advise. That's probably enough for a small-claims suit.
I have to agree with this advice. Whether it's been a year or not isn't really that relevant, because you've been experiencing issues and have been working on a resolution (point being, you haven't had the windshield for 1+ years and all of a sudden something started leaking, this has been an issue since day 1).

That being said, the only advice I can give you is to use the dealer. I was faced with this same situation last year when my windshield had a meet-n-greet with a really large rock that was thrown up from a truck driving in front of me on the highway. I was primarily worried about the rain sensor and whether it had to be "initialized" or something with the new windshield. Every local "glass shop" I talked to said they did not know about BMWs and would not guarantee the rain sensor would function if they swapped the glass out (I never even considered if there were different seals than in other vehicles). I decided it wasn't worth rolling the dice, and had it done by the dealer this year. Just shy of $1,000.00 USD, installed. Yes, I paid several hundred more than I would have at a 3rd party glass shop, but I'm more confident that it was done correctly, plus it has dealer-backed guarantee.
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Old 09-23-2018, 12:22 PM
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CALWATERBOY TRE CALWATERBOY TRE is offline
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Quote:
Originally Posted by BeamerBro View Post
About a year ago I paid some shop to replace my windshield....

Where exactly near the North Pole are you?
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Old 09-23-2018, 03:06 PM
08 335Ci 08 335Ci is offline
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Find a BMW certified body shop. That's where the dealer will send it.
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Old 09-23-2018, 07:14 PM
BeamerBro BeamerBro is offline
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Originally Posted by 08 335Ci View Post
Find a BMW certified body shop. That's where the dealer will send it.
My dealership is the only BMW certified body shop in town and they quoted 1100.
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Old 09-23-2018, 07:21 PM
BeamerBro BeamerBro is offline
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Quote:
Originally Posted by CALWATERBOY TRE View Post
Where exactly near the North Pole are you?
Southwest. Why do you know windshield shops that are not brain dead?
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Old 09-23-2018, 09:39 PM
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CALWATERBOY TRE CALWATERBOY TRE is offline
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Originally Posted by BeamerBro View Post
Southwest. Why do you know windshield shops that are not brain dead?

Safelite's popular....you went through your insurance company? If so they'll stand up fer yas....
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Old 09-24-2018, 06:40 AM
BeamerBro BeamerBro is offline
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Originally Posted by CALWATERBOY TRE View Post
Safelite's popular....you went through your insurance company? If so they'll stand up fer yas....
No my insurance does not cover windshields in this state. I went to safelite and they refused to do a pull and reinstall. They said they only do it for commercial accounts. Then when I asked about replacing it with OEM parts they said they couldn't do that. Plus the fogging sensor is now broken and I asked if they could install another one and test it. They could not. You need INPA to know if the fogging sensor is working correctly without fogging the window up.

Last edited by BeamerBro; 09-24-2018 at 06:41 AM.
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Old 09-26-2018, 07:31 AM
ramblinman ramblinman is offline
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Most dealerships just subcontract windshield repairs. See if you can find the shop that does the work for the local dealers. Or perhaps you can find a collision shop that works on BMWs. They should be willing to do the fix since it's body parts, not mechanical.
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Old 09-26-2018, 07:37 AM
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Read www.newtis.info on BMW windshield requirements, special tools, locating jigs, adhesives, set up requirements, AND removal tools and requirements.

BMW windshield is integral to body stiffness and Safe Flight-by-night don't cut it.
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