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The sixth generation of the BMW 5 Series Sedan (F10) was produced from 2011 - 2016 with LCI updates arriving in 2014. In the US BMW offered a hatchback 5 Series Gran Truismo (F07) and the rest of the world also go a Station Wagon/Touring version F11.

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  #1  
Old 12-30-2014, 03:34 PM
Mbbrewer Mbbrewer is offline
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N63 engine recall

Took my car in yesterday and my service advisor said there is a recall on the n63 motor that he hadn't seen before.
Details were limited but he said they have to test a bunch of the parameters on how the engine performs, send that data to BMW and depending on what they see, BMW may require the dealer to replace certain components of the engine. Said this could take several days to complete.

This is all I've got for now. Hoping I'll get some additional details as the week progresses. I'll update thread. Wondering if this has anything to do with the injectors?
Anyone else heard or aware of this recall?
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Last edited by Mbbrewer; 12-30-2014 at 03:37 PM.
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  #2  
Old 12-30-2014, 03:49 PM
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armoredsaint armoredsaint is offline
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looks like it will affect my 650i grancoupe
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  #3  
Old 12-30-2014, 03:53 PM
Mbbrewer Mbbrewer is offline
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Originally Posted by armoredsaint View Post
looks like it will affect my 650i grancoupe

Yes as well as the 7s and X5s with that motor.
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Old 12-30-2014, 04:08 PM
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Just the N63 and not the N63 TU?
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  #5  
Old 12-30-2014, 05:11 PM
Mbbrewer Mbbrewer is offline
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Originally Posted by Me530 View Post
Just the N63 and not the N63 TU?

Not sure on the tu. From what my SA showed me it just said N63.
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  #6  
Old 12-30-2014, 04:50 PM
frenchtreBMW frenchtreBMW is offline
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Please keep us posted, I'll buzz by SA as well.
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  #7  
Old 12-30-2014, 07:26 PM
slick316 slick316 is offline
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I would definitely like to find out more about this. I will be taking my car in for service soon and would like this done if it affects my car.
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  #8  
Old 12-30-2014, 10:44 PM
kurko kurko is offline
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When I check my VIN on bmwusa it says no recalls?
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Old 12-31-2014, 04:18 AM
Mbbrewer Mbbrewer is offline
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Quote:
Originally Posted by kurko View Post
When I check my VIN on bmwusa it says no recalls?

Not been announced to the public yet.
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  #10  
Old 01-04-2015, 07:09 PM
mjdozitrt mjdozitrt is offline
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I checked mine on BMWUSA and it says I have no recalls as well. I emailed them just to be sure.
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Old 01-04-2015, 07:25 PM
Dallas550 Dallas550 is offline
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Quote:
Originally Posted by mjdozitrt View Post
I checked mine on BMWUSA and it says I have no recalls as well. I emailed them just to be sure.
This isn't a recall, the thread title is a little misleading. This is a "customer care" deal, basically bypassing an official recall. It will be attached to your VIN when the service dept at your dealership checks it out.

From your details, a 2011 550i is definitely one that needs to go in.
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Old 01-05-2015, 08:25 AM
mjdozitrt mjdozitrt is offline
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Dang! I hope they email me back with details. My car is down in Florida right now and I don't want to have to take it in to find out. Thanks for the additional info.
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  #13  
Old 01-05-2015, 08:25 AM
mjdozitrt mjdozitrt is offline
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Quote:
Originally Posted by Dallas550 View Post
This isn't a recall, the thread title is a little misleading. This is a "customer care" deal, basically bypassing an official recall. It will be attached to your VIN when the service dept at your dealership checks it out.

From your details, a 2011 550i is definitely one that needs to go in.
Dang! I hope they email me back with details. My car is down in Florida right now and I don't want to have to take it in to find out. Thanks for the additional info.
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  #14  
Old 01-05-2015, 09:47 AM
mtpot mtpot is offline
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Customer Care - N63

The "Customer Care Program" was only activated on January 2. If your dealership has not heard of it yet, there is good reason. The program appears to be pretty sound. It is essentially a recall without the bad press of the word "recall". Most interesting to many of you (myself included) is a reimbursement program for qualifying work done at your expense at OR outside of a dealership. I have a copy of the Previous Customer-pay Repairs process. It covers the following:
  • Hot-Film Air Mass Sensors
  • PIEZO High Pressure Fuel Injectors
  • Engine Vacuum Pump
  • Fuel System Intake Turbo Seals
  • Crankcase Ventilation Lines (Hoses)
  • Timing Chain

I attempted to enter my own repairs onto the site (www.BMW-RP.com) and it did not take. A follow-on call to customer service had them stumped about the whole program as well. They are working the issue and will get back to me in a day. I will post the resolution. Looks like this program was communicated inside of BMW before release. Amateur move. Let's hope someone in their communications department gets to work after the holidays.

From what I understand, the issue is the location of the turbos on the top of the engine. This causes an excessive amount of heat to be trapped, running temperatures up to 1,400 degrees F. This heat breaks down seals, hoses, etc. The new design on the engine has the turbos on the sides. Here is the good news for us; they are not simply replacing the parts for the same parts (to break down in a year or two). I understand they have engineered new aircraft grade parts capable of withstanding the heat. Best option? No. BUT, a much better option than to continue the same cycle.
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  #15  
Old 12-31-2014, 12:45 AM
schnell525 schnell525 is offline
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This should be very interesting.
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  #16  
Old 12-31-2014, 03:28 AM
greenhobby greenhobby is offline
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I'm going way out on a limb and say it's related to the Drive Train Malfunction issues people are seeing. At least I hope it is. Had all my 550ix fuel injectors replaced (which takes a few days) to fix. For all I know though, this could be the coolant lines under the turbo I had replaced 2 weeks ago (which takes a couple of days to fix). Who knows, but I thought I would start with something near and dear to me.

-gh
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  #17  
Old 12-31-2014, 05:38 PM
BWilson550 BWilson550 is offline
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Quote:
Originally Posted by greenhobby View Post
I'm going way out on a limb and say it's related to the Drive Train Malfunction issues people are seeing. At least I hope it is. Had all my 550ix fuel injectors replaced (which takes a few days) to fix. For all I know though, this could be the coolant lines under the turbo I had replaced 2 weeks ago (which takes a couple of days to fix). Who knows, but I thought I would start with something near and dear to me.

-gh
I've had all the same items replace and valve guides to my 2011 550ix. I hope there is a recall soon.
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  #18  
Old 12-31-2014, 05:51 PM
Dallas550 Dallas550 is offline
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Originally Posted by BWilson550 View Post
I've had all the same items replace and valve guides to my 2011 550ix. I hope there is a recall soon.
This is your shot to get something done. This is a real thing and you can schedule your appointments asap. The only missing info is on the sales side and how it will impact trade ins, etc.

I doubt there's going to be an official recall. This is just a customer "appreciation package" as opposed to calling it a full blown recall. In my opinion this will dramatically impact the number of people that take advantage, and also the govt doesn't have to get involved.

Just to give everyone an idea of what all of this costs...I had a little over half the things done on the original list, plus some extra items, and it was over $10,000. My guess is someone at BMW NA realized how much they were reimbursing dealerships for their screw ups and enough people (like myself) were going ballistic. I know I'm not the only one on this board that has had rough idle, shaking, drive train, multiple injectors replaced, etc., etc. It's just pathetic it took them this long.
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Last edited by Dallas550; 12-31-2014 at 05:54 PM.
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  #19  
Old 07-21-2015, 08:53 PM
TDEM TDEM is offline
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Quote:
Originally Posted by greenhobby View Post
I'm going way out on a limb and say it's related to the Drive Train Malfunction issues people are seeing. At least I hope it is. Had all my 550ix fuel injectors replaced (which takes a few days) to fix. For all I know though, this could be the coolant lines under the turbo I had replaced 2 weeks ago (which takes a couple of days to fix). Who knows, but I thought I would start with something near and dear to me.

-gh
I had the same issues and work done on my 550, engine was chugging to long often embarrassing start for the injectors and conspicuous coolant odor for the turbo lines.

I hope this is the recall as I have already had the work done!
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  #20  
Old 12-31-2014, 03:57 AM
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Old 12-31-2014, 05:52 AM
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Well, my 7 is in for a timing chain recall, day 3 now (although it is a holiday week), the suspense is killing me!
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  #22  
Old 12-31-2014, 07:53 AM
Americanrider Americanrider is offline
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I would wonder if this is NOT true! I had my engine replaced after 20k miles!

Had several problems with that drivetrain malfunction etc… service couldnt find anything until one day the imp lamp went on etc… found out later pieces of metal in the engine oil!

My SA assumed that this came from the timing chain belt! Anyways.. was out of warranty, however BMW paid everything out of courtesy (was more then 30k Euros)…new turbos, new injectors etc…SA said that they have more and more cases like this on 550's…

Shocking! breaking down a V8 engine after 20k miles…

Hope the new engines is going better.. 1k miles and all good so far...
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  #23  
Old 12-31-2014, 08:14 AM
whealy whealy is offline
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You all can find more discussion on this in the 7-Series forum where the 750 shares the same engine https://www.bimmerfest.com/forums/sho...d.php?t=816725
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  #24  
Old 12-31-2014, 08:42 AM
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Old 12-31-2014, 08:54 AM
frenchtreBMW frenchtreBMW is offline
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7 Series forum indicated it was called the "N63 Customer Care Package" details below:

"This is a 2-part campaign by BMW for cars with the N63 engine. It was announced on 12/29/2014 and called "N63 Customer Care Package", bulletin B001314. The highlights are:

- check the timing chain for stretch; replace if necessary
- check the following items and replace if necessary: fuel injectors, mass air flow sensors, crankcase vent lines, battery, engine vacuum pump, low pressure fuel sensor
- change the oil service interval to 12 months/10,000 miles

Even if your car is out of warranty (ie, 5 years old and has 200k miles), it is covered by this campaign and costs the owner nothing. The dealers are instructed to call all N63 owners in their area and schedule the cars to come in for this service, pending the dealership's availability. The dealership is instructed to provide a loaner car of equal or higher class to the customer (per N63 Customer Care Package Outbound Service Script document).

BMW is also offering extra incentives for owners affected by this campaign to trade in their N63 vehicle and purchase a new car (called the N63 Customer Loyalty Offer, details in a separate sales bulletin).

Also associated with this campaign is the "N63 Customer Appreciation Program". The dealerships are authorized to provide the customer with a gift of $50 value. This could be a gas card, gift bag containing BMW Lifestyle products, vehicle detailing, etc."
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