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Old 09-11-2018, 06:26 AM
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Ozer Ozer is offline
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BMW 12yr corrosion warranty question

Has anyone had an experience with submitting a claim under the 12yr corrosion warranty?
Looking to see what steps to take and how easy or hard the process was.
My 2011 x5d is rusting where the rear license plate lights are. No other corrosion anywhere else, weird spot.




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Last edited by Ozer; 09-11-2018 at 06:27 AM.
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  #2  
Old 09-11-2018, 07:49 AM
wachuko wachuko is offline
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That is indeed a weird spot for rust... is your rear glass seal bad??
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Old 09-11-2018, 08:02 AM
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Doug Huffman Doug Huffman is offline
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I am away from my X5 for a week, driving a Sue’s Brew rental in California. Is that supposed to be a fabricated seam or seamless there?
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Old 09-11-2018, 08:06 AM
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It looks like a seam to me. Maybe something was leaking and got back there somehow. I never seen any water in the back area before so no signs of something leaking.
Will be stopping at dealership to show a service manager, that's the first step they said.

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Old 09-11-2018, 09:12 AM
FredoinSF FredoinSF is offline
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Any body work on the tailgate ? The crease does not seem factory clean, it is not consistent along the length of the indent. It looks to me like the area might have been patched.

Pictures of mine for comparison.
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If the rust were the result of a leak, it would be at the bottom of the tailgate where is water would accumulate, not in that spot.
I think the warranty covers rust through and you're not there yet so they'll probably send you on your way. Pull out the warranty booklet so you know the terms before going in. They may take a paint thickness measurement to determine if the paint is factory or not.



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Last edited by FredoinSF; 09-11-2018 at 09:15 AM.
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Old 09-11-2018, 09:33 AM
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I bought the x5 used at 82k and i have 152k now so it has been few years but as far as i know and from looking at carfax, no accidents and everything is OEM back there.
If you push up on the top part it actually moves so i think it is rusted thru, i will take it to dealer later this week and see what they say.
I tried googling the PDF of the warranty but wasnt able to find anything specific.
Just says they wont pay for anything resulting from collision and non oem parts and such.
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Old 09-11-2018, 10:32 AM
FredoinSF FredoinSF is offline
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Carfax has built a solid reputation and lulled the public into a false sense of security via what is admittedly awesome marketing. Yes, Carfax is pretty good to determine whether the car has a branded title and how many times it has changed hands; That is DMV data. That's really where it stops because Carfax does not get the vast majority of the repairable insurance claim data. I suspect Carfax has hooks into third party companies that process estimating data for shops, so they get some data and that allows them to create the illusion that they get collision repair work info. The reality is what they get represents a small portion of the estimates that are written and they have to intercept it rather than get it from the source.

The best way to determine if you have had body work, other than obvious poor workmanship resulting in uneven panel gaps or paint mismatch, is to measure the paint depth. Any section resprayed at a shop will be thicker than the factory paint.
When looking at a used car, all factory paint is best, but evidence of non factory paint is not necessarily bad. Let's face it, the typical X5 is used for daily duty on the mean streets, so poop happens. Also most losses are low impact bumper area type hits. The key is determining where the respray occurred by measuring the paint thickness then dig deeper into it. If the repair is external bolt on panels then I would assess whether the panel was replaced or repaired. If replaced, what grade of part and did it go into the structural parts? If repaired was it done to a high standard? Any work on a structural / welded panel is a red flag.
A thorough PPI would include paint depth measurements. To truly assess the quality of the body work, you really need a body shop inspection.
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Old 09-12-2018, 05:48 AM
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Im also in Ny, I do remember when i bought mine(also used) it had a small paint chip in that seam that i touched up. mines not rusting that i know of but if i had left that chip Im sure it would have rusted at some point.
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Old 09-12-2018, 07:17 AM
Gary214 Gary214 is offline
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Quote:
Originally Posted by FredoinSF View Post
Carfax has built a solid reputation and lulled the public into a false sense of security via what is admittedly awesome marketing. Yes, Carfax is pretty good to determine whether the car has a branded title and how many times it has changed hands; That is DMV data. That's really where it stops because Carfax does not get the vast majority of the repairable insurance claim data. I suspect Carfax has hooks into third party companies that process estimating data for shops, so they get some data and that allows them to create the illusion that they get collision repair work info. The reality is what they get represents a small portion of the estimates that are written and they have to intercept it rather than get it from the source.

The best way to determine if you have had body work, other than obvious poor workmanship resulting in uneven panel gaps or paint mismatch, is to measure the paint depth. Any section resprayed at a shop will be thicker than the factory paint.
When looking at a used car, all factory paint is best, but evidence of non factory paint is not necessarily bad. Let's face it, the typical X5 is used for daily duty on the mean streets, so poop happens. Also most losses are low impact bumper area type hits. The key is determining where the respray occurred by measuring the paint thickness then dig deeper into it. If the repair is external bolt on panels then I would assess whether the panel was replaced or repaired. If replaced, what grade of part and did it go into the structural parts? If repaired was it done to a high standard? Any work on a structural / welded panel is a red flag.
A thorough PPI would include paint depth measurements. To truly assess the quality of the body work, you really need a body shop inspection.

Carfax is misleading. When I bought my used X5. It said that certain work was performed by the selling dealer prior to sale. After I bought the X5 , my dealer said that such stated work was never done.

Carfax is being mislead by used car dealers.
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Old 09-12-2018, 07:27 AM
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Is CarFax free? Remember the difference between the customer that pays and the product that is sold.
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Scepticism and Animal Faith (1923)
Scepticism is the chastity of the intellect, and it is shameful to surrender it too soon or to the first comer: there is nobility in preserving it coolly and proudly through long youth, until at last, in the ripeness of instinct and discretion, it can be safely exchanged for fidelity and happiness.
(The Works of George Santayana p. 65)

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Old 09-12-2018, 09:20 AM
Gary214 Gary214 is offline
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Quote:
Originally Posted by Doug Huffman View Post
Is CarFax free? Remember the difference between the customer that pays and the product that is sold.

It is provided free by certain dealers. Otherwise it will cost the buyer around $36 per vehicle to search. But the product will be the same.

Dealers can "hide" damage/collision repairs from it and "show" fake repair /maintenance work they claim to have done.



Bottom line : CARFAX is UNRELIABLE

Last edited by Gary214; 09-12-2018 at 05:22 PM.
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  #12  
Old 09-12-2018, 09:52 AM
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Bottom line is that you're the product.
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Scepticism and Animal Faith (1923)
Scepticism is the chastity of the intellect, and it is shameful to surrender it too soon or to the first comer: there is nobility in preserving it coolly and proudly through long youth, until at last, in the ripeness of instinct and discretion, it can be safely exchanged for fidelity and happiness.
(The Works of George Santayana p. 65)

Eschew eristical argumentation. I am responsible for what I write, not for your understanding of it.
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  #13  
Old 09-12-2018, 10:04 AM
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Yeah carfax is for peace of mine for those who think its a complete history of the car. Most car guys know that to be not true but i had the ability to pull one so i did
Hoping to take the X5 in friday to show the service manager. I did look last night and the seam is seperated, i can push the upper part and see the separation.

Im sure they will try to give every excuse to not cover it, we shall see.
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Old 09-12-2018, 11:30 AM
twh twh is offline
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I think the rust warranty is also for rust perforation - not just rust. It has to have perforated the area where it is rusting. I don't see any perforation in your picture.
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Old 09-13-2018, 02:26 PM
Gary214 Gary214 is offline
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My tailgate.

Seam looks OEM
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  #16  
Old 09-19-2018, 05:33 AM
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UPDATE:

Took the X5 to dealer and had the service manager come out and look. He measured the paint in and around the area and all over the vehicle, all withing OEM spec.
He said he never saw this before and that it would be covered, just needs to ask BMW. He took pics to show and skip the BMW NA inspection process.
He said they will just replace the rear hatch vs fixing rust, said they dont fix rust issues.

Will update if and when its completed.
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Old 09-19-2018, 06:35 AM
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awesomoe thanks for the update.
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e53 X5 3.0, pna rf,,20"4.6rims.(sold)
e65 750I aw, sprt. 21's,acs pdls,acs rfsplr,mtecs,8k hid(sold)
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Old 09-19-2018, 12:44 PM
FredoinSF FredoinSF is offline
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That's a great outcome. Congrats.
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Old 01-22-2019, 08:34 AM
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UPDATE:

So after the initial dealer visit nothing came out of it for 3 months with few calls to the service manager who each time happened to be not at his desk, isn't that convenient...

I reached out to BMW NA on their Facebook and had a conversation over messenger. I sent my VIN and pics of the rust, got a call next day and was assigned a rep. She took care of it all and contacted the service manager, his boss basically and i was told to take the X5 to their preferred collision shop. Dropped it off yesterday and got a rental car.
They are replacing the whole hatch, all covered.

Will update when i get the X5 back.

Once again, social media is far more effective than just going alone.
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Old 01-22-2019, 09:33 AM
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wow great outcome.
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e65 745i sprt,21's aib's acspdls, rf splr(sold)
e46 328i 18" 335spt whls(sold)
c5vette 6sp,z51,2"drp,19"ccw'sshrt shft,corsa exh,dd nav(sold)
e53 X5 3.0, pna rf,,20"4.6rims.(sold)
e65 750I aw, sprt. 21's,acs pdls,acs rfsplr,mtecs,8k hid(sold)
Srt10 VIPER, 19-20" forged,tune,corsa ex,intake.
w221 S550 amg,dia white,20"s63rims
e70 3.5 aw.mtec,20" 214 whls.
e46 M3vert,6spd,19"HRE,bbk,ext,intke
w222 S550 amg, dia white
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  #21  
Old 02-01-2019, 08:13 AM
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Final Update:

Got the X5 back yesterday and it looks great. They replaced the back hatch along with new BMW logo and X5 emblem and some trim pieces.
Grand total on the bill was $3700 and some change. All covered by corrosion warranty.

Again, i had to work a bit to get this outcome. Going to local dealer for inspection and multiple calls after to get it scheduled didn't work. I contacted BMW NA over Facebook and they took the lead. It was all done with in few weeks after that point.
Just updating the conclusion for people who may read this months/years later.
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Old 02-01-2019, 09:25 AM
robnitro robnitro is offline
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I don't get why the dealer is so hesitant when they get paid for it. It seems like they just don't care and rather milk the jobs that have huge margins like changing batteries and tires.
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Old 02-01-2019, 11:54 AM
dzlbimmer dzlbimmer is offline
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Quote:
Originally Posted by Gary214 View Post
Quote:
Originally Posted by Doug Huffman View Post
Is CarFax free? Remember the difference between the customer that pays and the product that is sold.

It is provided free by certain dealers. Otherwise it will cost the buyer around $36 per vehicle to search. But the product will be the same.

Dealers can "hide" damage/collision repairs from it and "show" fake repair /maintenance work they claim to have done.



Bottom line : CARFAX is UNRELIABLE
Dealers can not hide damage reported to carfax. They can have reports verified and challenge reports that are found to be baseless. Of course they can add incorrect service data, and have clerical errors expunged. Take the report with a grain of salt, you're better off having access to it than not. The other leading brand has good data as well. And more often than you would like the reports differ.
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Old 02-04-2019, 10:38 PM
SPL15 SPL15 is offline
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Quote:
Originally Posted by Ozer View Post
Final Update:

Got the X5 back yesterday and it looks great. They replaced the back hatch along with new BMW logo and X5 emblem and some trim pieces.
Grand total on the bill was $3700 and some change. All covered by corrosion warranty.

Again, i had to work a bit to get this outcome. Going to local dealer for inspection and multiple calls after to get it scheduled didn't work. I contacted BMW NA over Facebook and they took the lead. It was all done with in few weeks after that point.
Just updating the conclusion for people who may read this months/years later.
Glad it worked out in the end, but kind of telling for how your local dealership views you... If I were you, I'd let them know your discontent with you having to do their job... Dealers like this don't deserve your money going forward...
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Old 02-05-2019, 05:26 AM
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Ozer Ozer is offline
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Originally Posted by SPL15 View Post
Glad it worked out in the end, but kind of telling for how your local dealership views you... If I were you, I'd let them know your discontent with you having to do their job... Dealers like this don't deserve your money going forward...
Yeah agreed. Doesnt help that they are the only BMW dealer around town so honoring BMW warranty is low on their to do list im sure. Next time i go there and this repair comes up, i will make sure to mention to the service manager i got it taken cared of since he didnt lol
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