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X5 F15 (2014 - 2017)
The all new F15 BMW X5 started production August 2013 as a 2014 model year. The new X5 arrives in sDrive35i (RWD), xDrive35i, xDrive50i and a diesel xDrive 35d.

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  #1  
Old 04-29-2020, 08:08 PM
AudubonWay AudubonWay is offline
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Software Updates & Warranty

Are software updates covered by BMW Certified Limited Warranty? My dealer wants to charge me $225 and keep the car for the entire day to do an iDrive software update. It's not listed under the BMW Certified Limited Warranty my dealer gave me when I purchased it. Thoughts?
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  #2  
Old 04-30-2020, 05:04 AM
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ghpup ghpup is offline
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I believe it is dependent upon the vehicle. I recall getting our car F10 535xd updated under the original 4 year warranty period. That said, BMW has changed the warranty coverage almost yearly and yours may not be covered.

It does take an entire day. It is like upgrading from Win8 to Win10 from a time perspective.
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Last edited by ghpup; 05-01-2020 at 05:46 AM.
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  #3  
Old 04-30-2020, 07:18 PM
Aggressive Aggressive is offline
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If car is still under initial OEM warranty, you will get the software updates free of charge otherwise you would be paying for it.
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Old 04-30-2020, 09:05 PM
AudubonWay AudubonWay is offline
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Thanks Aggressive. I'll try that argument when I schedule it in.
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  #5  
Old 05-01-2020, 10:59 AM
guyinacar guyinacar is offline
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I question whether this is sustainable. It feels a weird vestige of the 1995 dealer-channel model. Maybe serious people just haven't taken a hard look at unintended consequences.

Nobody in tech punishes customers who wanna upgrade. In fact, tech firms desperately try to get users to upgrade. System-wide upgrades means software companies can fix bugs with new releases/patches, stop supporting their oldest code, and open up new revenue streams. Tesla, as just one example, has a model where they keep upgrading the whole fleet OTA regularly.
I could imagine two outcomes:
  • Software patches just become free. It's a normal part of the most trivial service, like an annual inspection. It's like filling the washer fluid. You just do it, free.
  • Somebody else gets in the middle of the transaction, "rooting" or "jailbreaking" the car and offering an upgrade subscription service at a discount, and potentially slipstreaming new features (better maps, better concierge, whatever). Insurance or phone companies, for example, might do this. Allstate already offers Drivewise ("safe drivers save 40%") and Verizon offers Hum - both are ODB2 devices that live in your diagnostic port semi-permanently. Now if you're already talking TCP/IP OTA (or via mobile phone), and you're already occupying the ODB port, and you already have more programmers than BMW...

Last edited by guyinacar; 05-01-2020 at 01:06 PM.
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  #6  
Old 05-01-2020, 11:40 AM
xx xx is offline
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It sure looks like it takes a day. One time i was a dealer and they had a large/wide tent outside the service dept in the parking lot. It looked rather odd because they had the battery chargers hooked up to these 3 or 4 cars. So i asked the technician why are these here. He said software update. So every time i pass by that same tent now, i'll go haaa long software update going on there.
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  #7  
Old 05-01-2020, 03:34 PM
OnlyGerman OnlyGerman is offline
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Not worth paying for it.
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  #8  
Old 05-03-2020, 01:10 PM
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ghpup ghpup is offline
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Quote:
Originally Posted by guyinacar View Post
I question whether this is sustainable. It feels a weird vestige of the 1995 dealer-channel model. Maybe serious people just haven't taken a hard look at unintended consequences.

Nobody in tech punishes customers who wanna upgrade. In fact, tech firms desperately try to get users to upgrade. System-wide upgrades means software companies can fix bugs with new releases/patches, stop supporting their oldest code, and open up new revenue streams. Tesla, as just one example, has a model where they keep upgrading the whole fleet OTA regularly.
I could imagine two outcomes:
  • Software patches just become free. It's a normal part of the most trivial service, like an annual inspection. It's like filling the washer fluid. You just do it, free.
  • Somebody else gets in the middle of the transaction, "rooting" or "jailbreaking" the car and offering an upgrade subscription service at a discount, and potentially slipstreaming new features (better maps, better concierge, whatever). Insurance or phone companies, for example, might do this. Allstate already offers Drivewise ("safe drivers save 40%") and Verizon offers Hum - both are ODB2 devices that live in your diagnostic port semi-permanently. Now if you're already talking TCP/IP OTA (or via mobile phone), and you're already occupying the ODB port, and you already have more programmers than BMW...
Apparently you haven't dealt with CISCO...they bill for every upgrade and you have to do maintinenance and support through them exclusively...
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'00 MRoadster,
'00 528 now in other hands,
'07X3si now in other hands,
'14 535d XDrive,
'18 X5 35d In break-in...
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  #9  
Old 05-07-2020, 12:08 PM
dave_socal dave_socal is offline
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When all is said and done I think it all comes down to the service advisor you're working with. It also depends on the situation.

Keep in mind that there are two kinds software updates, one for the ecu and one for the iDrive system. I believe iDrive software updates are free.
The BMW warranty will cover ECU software updates if there is something broken/not-working-correctly that requires reflashing of the ECU module in question.
Otherwise there is a charge for user-elected software updates. I quess BMW feels this is similar to upgrading the ECU with a PPK.
I read from several sources that updating ECU software for the sake of updating the ECU is not a good idea.

As it were I just had to have the ECU software on my X5 updated yesterday by BMW of South Austin.
I just moved to Texas and had to get a mandatory safety inspection to register the car here in Texas.
Part of the safety inspection protocol is to plug their computer into the car OBD port and pull some readings.
Shortly after the safety inspection I noticed a number of funky alerts - like my car needs servicing since 2001 (my X5 was manufactured in 2016), my Tire pressure monitor
was not making connection etc.
It is quite possible that the safety inspection plugging their system into the X5 OBD port had nothing to do with the ECU getting funky.

I made the mistake of telling the BMW service advisor that the X5 computer started giving me nonsense after I took the car to an independent State Safety Inspection station.
He immediately said , "Well that must have messed it up. Warranty doesn't cover anything caused by any non-BMW service, including anyone plugging in anything into
the OBD port or a USB device into the cars' USB port." I didn't think his statement could possibly be correct but I didn't feel like getting into a pissing contest with him at the time.
I just wanted my car fixed.

Long story short BMW charged me $300 and it took four hours to do the ECU software update.
Had I not said anything about the safety inspection the service advisor might have done the repair/ECU-software-update under warranty at no charge.

YMMV
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  #10  
Old 05-07-2020, 12:36 PM
OnlyGerman OnlyGerman is offline
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Quote:
Originally Posted by dave_socal View Post
When all is said and done I think it all comes down to the service advisor you're working with. It also depends on the situation.

Keep in mind that there are two kinds software updates, one for the ecu and one for the iDrive system. I believe iDrive software updates are free.
The BMW warranty will cover ECU software updates if there is something broken/not-working-correctly that requires reflashing of the ECU module in question.
Otherwise there is a charge for user-elected software updates. I quess BMW feels this is similar to upgrading the ECU with a PPK.
I read from several sources that updating ECU software for the sake of updating the ECU is not a good idea.

As it were I just had to have the ECU software on my X5 updated yesterday by BMW of South Austin.
I just moved to Texas and had to get a mandatory safety inspection to register the car here in Texas.
Part of the safety inspection protocol is to plug their computer into the car OBD port and pull some readings.
Shortly after the safety inspection I noticed a number of funky alerts - like my car needs servicing since 2001 (my X5 was manufactured in 2016), my Tire pressure monitor
was not making connection etc.
It is quite possible that the safety inspection plugging their system into the X5 OBD port had nothing to do with the ECU getting funky.

I made the mistake of telling the BMW service advisor that the X5 computer started giving me nonsense after I took the car to an independent State Safety Inspection station.
He immediately said , "Well that must have messed it up. Warranty doesn't cover anything caused by any non-BMW service, including anyone plugging in anything into
the OBD port or a USB device into the cars' USB port." I didn't think his statement could possibly be correct but I didn't feel like getting into a pissing contest with him at the time.
I just wanted my car fixed.

Long story short BMW charged me $300 and it took four hours to do the ECU software update.
Had I not said anything about the safety inspection the service advisor might have done the repair/ECU-software-update under warranty at no charge.

YMMV
That is strange, any typical OBD reader shouldnt have screwed up anything. But yes, with those BMW SA CROOKS, the less they know the better....
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"Itís what non-car people donít get. They see all cars as just a ton and a half, two tons of wires, glass, metal, and rubber, and thatís all they see. People like you or I know we have an unshakable belief that cars are living entitiesÖ" - Jeremy Clarkson
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  #11  
Old 05-07-2020, 01:44 PM
dave_socal dave_socal is offline
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Quote:
Originally Posted by OnlyGerman View Post
That is strange, any typical OBD reader shouldnt have screwed up anything. But yes, with those BMW SA CROOKS, the less they know the better....
Yes I think so too. I strongly doubt that doing an ODB scan had anything to do with anything.
I also find it insane for a Certified/Authorized BMW service person to tell anyone that you shouldn't use the USB port. I've used it many times to load music to listen to.

Fortunately there two BMW dealers here in Austin. The one I just went to is brand new and closer than the original Austin BMW dealer. I won't be going back to the new one.

I had a great experience with older BMW of Austin. I previously drove to Austin from New Mexico and on the way the electronic steering box controller went crazy for a moment.
At 85 mph it was seriously jerking the steering back and forth right-to-left for a moment.
Took it to BMW of Austin (North Austin) to check it out.
They couldn't find any specific issue but my service advisor thought it was an electrical issue so she had a new battery installed at no cost to me.

As I mentioned earlier I think it all depends on your service advisor.

YMMV
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  #12  
Old 06-05-2020, 08:30 AM
z3RIFFRAFF z3RIFFRAFF is offline
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If you go to www.bmw.com/update (not bmwusa) and put your VIN int he box when prompted, you can download updates for the bluetooth/phones. It might update other iDrive functions as well. You copy the file to a USB stick and plug it into the USB port in arm rest. If you go into the iDrive menu, there is a software choice and you an see your current version and also upgrade from there (after you have the update on the USB stick plugged in).

It fixed a problem my wife and I had with our newer iPhones. It no longer would allow 2 phones at the same time.
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Old 06-06-2020, 10:00 AM
Nickchorn Nickchorn is offline
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z3riffraff how long did the update take? I have an issue where I cant seem to delete an old iphone profile and I was wondering if this might do the trick?
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  #14  
Old 06-10-2020, 11:17 AM
z3RIFFRAFF z3RIFFRAFF is offline
I'd keep playing!
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I think the update ran for 10-15 minutes. it is not as bad as the navigation updates which take about 50 minutes.
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