Toasted sub-frame, now what?

Originally Posted by jcourcoul

What they want 120 bucks for .

Well, I called the rental company and get this, BMW would only pay for $350 worth of the bill, so they dinged me the other $120. I called the dealer and got the biggest ass of an SA I have ever spoken with and he was no help. So now I have to call and fight with them on Monday. I am going to not only light them up over this, I am going to log a complaint with BMW NA and let them know that the repair took about 2 weeks longer than it should have. THEN, I am going to flame the dealer on my blog and finally, I am going to send a letter to the BBB and the General Manager. Might not do any good, but this is BS.

Originally Posted by smolck

Well, I called the rental company and get this, BMW would only pay for $350 worth of the bill, so they dinged me the other $120. I called the dealer and got the biggest ass of an SA I have ever spoken with and he was no help. So now I have to call and fight with them on Monday. I am going to not only light them up over this, I am going to log a complaint with BMW NA and let them know that the repair took about 2 weeks longer than it should have. THEN, I am going to flame the dealer on my blog and finally, I am going to send a letter to the BBB and the General Manager. Might not do any good, but this is BS.

Hey, They deserve it!
I'd call up the dealer and ask to speak to the GM...

Originally Posted by TrickTizzle

I'd call up the dealer and ask to speak to the GM...

Probably the SA's cousin, so I don't foresee any help forthcoming from there...

Originally Posted by smolck

Well, I called the rental company and get this, BMW would only pay for $350 worth of the bill, so they dinged me the other $120. I called the dealer and got the biggest ass of an SA I have ever spoken with and he was no help. So now I have to call and fight with them on Monday. I am going to not only light them up over this, I am going to log a complaint with BMW NA and let them know that the repair took about 2 weeks longer than it should have. THEN, I am going to flame the dealer on my blog and finally, I am going to send a letter to the BBB and the General Manager. Might not do any good, but this is BS.

Any update on the $120?

Originally Posted by catso

Any update on the $120?

Oh, yea, I forgot. I called the SA on Monday and he said that Enterprise somehow forgot to update their records. Apparently BMW will approve in increments and they hadn't updated mine. I was told I would be credited, though it has yet to hit my account. But my SA apologized and said he'd handle.