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  #1  
Old 08-03-2016, 07:33 AM
brichi brichi is offline
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Cannot find "Messages" are to get code

Hey guys, i looked and can't find the answer to this

I signed up for "ConnectedDrive" on the BMW site and to complete it you need a code sent to the car during signing up. Problems is there is no "Messages" area to look at to read the code sent. This is the message I get when signing up

For security reasons, you need to enter a security code. This code has been sent to your vehicle. You will find it in the vehicle in the ConnectedDrive menu under Messages. The security code is valid for 4 hours only. If you cannot enter the code within that period, please request a new security code when that period has expired.

again, i see no "messages" area under this. please help
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  #2  
Old 08-03-2016, 08:02 AM
MikeyC01 MikeyC01 is offline
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It's under connected drive in the menu.
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  #3  
Old 08-03-2016, 08:24 AM
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Originally Posted by MikeyC01 View Post
It's under connected drive in the menu.
You can also get there under the "Office" menu.
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  #4  
Old 08-03-2016, 08:32 AM
brichi brichi is offline
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i looked in both areas, no messages option to go into. I looked for a while online and where its supposed to be, its not unfortunately
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  #5  
Old 08-03-2016, 08:46 AM
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i looked in both areas, no messages option to go into. I looked for a while online and where its supposed to be, its not unfortunately
Then I would press the SOS button, and speak to a representative and have them walk you through setting it up. That's what I had to do to activate my remote services.
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  #6  
Old 08-03-2016, 09:54 AM
backpackerx backpackerx is offline
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Go to Office which will take you to Contacts by default and then go back one level using the iDrive controller (left pull) and you should see Messages and Contacts as options. That's how my 2013 328xi works anyway.
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  #7  
Old 08-03-2016, 10:51 AM
brichi brichi is offline
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Originally Posted by backpackerx View Post
Go to Office which will take you to Contacts by default and then go back one level using the iDrive controller (left pull) and you should see Messages and Contacts as options. That's how my 2013 328xi works anyway.
No luck anywhere. Ugh. I may have to call them.
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  #8  
Old 08-03-2016, 11:16 AM
backpackerx backpackerx is offline
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Try using voice commands and saying "Messages" or "Office". You may not have the advanced option that gives you all the Offices functions. I think that was an add on option but could be wrong.
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  #9  
Old 08-03-2016, 12:33 PM
brichi brichi is offline
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tried commands, no luck either, here is what my screens look like





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  #10  
Old 08-03-2016, 02:08 PM
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tried commands, no luck either, here is what my screens look like





you showed us everywhere but the main menu

Look at the first few seconds of this video--see the Office entry in the main menu?

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Last edited by tex2670; 08-03-2016 at 02:13 PM.
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  #11  
Old 08-03-2016, 02:36 PM
brichi brichi is offline
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I see the office menu but messages is not in there




after i click "office"

Last edited by brichi; 08-03-2016 at 02:46 PM.
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Old 08-03-2016, 02:48 PM
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I see the office menu but messages is not in there




after i click "office"
Press "SOS"....
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  #13  
Old 08-03-2016, 02:51 PM
brichi brichi is offline
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Originally Posted by tex2670 View Post
Press "SOS"....
I did and it was for emergency response, lol. I don't think they wanted to hear this complaint, it didn't go to a BMW help person, it was more like a 911 call


heres a video of me going through the menus

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Old 08-03-2016, 03:10 PM
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I did and it was for emergency response, lol. I don't think they wanted to hear this complaint, it didn't go to a BMW help person, it was more like a 911 call


heres a video of me going through the menus

Really? I had to press SOS to initialize my BMW Assist, and it was to a BMW representative.

I guess it's time to set up an Encore Delivery with a Genius.
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Old 08-03-2016, 03:57 PM
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Mykatie Mykatie is offline
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Originally Posted by tex2670 View Post
Really? I had to press SOS to initialize my BMW Assist, and it was to a BMW representative.

I guess it's time to set up an Encore Delivery with a Genius.
I had to do same. I did it with the BMW genius when I picked the car up. It DOES NOT go to anyone other than BMW assist person, who in turn if needed can get 911.
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Old 08-03-2016, 03:59 PM
brichi brichi is offline
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thats weird cause when i held it in the person picked up saying 911 emergency response, wheres your location so i doubt that was bmw


i did call the 1-888 number and got a genius on the phone, turns out the "BMW assist updater" is greyed out meaning i need to bring it to service to have them reprogram it i guess

Last edited by brichi; 08-03-2016 at 04:00 PM.
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Old 08-03-2016, 04:13 PM
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Sorry-- what about your phone Bluetooth settings?


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Last edited by tex2670; 08-03-2016 at 04:40 PM.
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  #18  
Old 08-03-2016, 04:15 PM
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Originally Posted by Mykatie View Post
I had to do same. I did it with the BMW genius when I picked the car up. It DOES NOT go to anyone other than BMW assist person, who in turn if needed can get 911.

Right--because it's not always an emergency. If you need roadside assistance, you don't call 911 to get a tow.
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  #19  
Old 08-03-2016, 04:15 PM
brichi brichi is offline
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my settings look exactly the same on the phone, thank you
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  #20  
Old 08-04-2016, 03:55 PM
brichi brichi is offline
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so the car was at the dealer all day and is now fixed, they had to reprogram the the whole system and now "messages" is back. Now if i could just get it all to work that would be great, supposedly it takes almost a week before i can use all the features like locking the doors and sending messages to the car,
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  #21  
Old 08-09-2016, 12:59 PM
brichi brichi is offline
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well tried it again, Hit the SOS button, it then says on the screen "locating vehicle" and suffolk county police 911 came over my stereo, I again apologized to the lady that i am trying to reach BMW, not 911 and she said something is definitely not right.

called BMW and they said the car is not programmed right, looks like I'm heading back to the dealer,,,, again

Last edited by brichi; 08-09-2016 at 01:09 PM.
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  #22  
Old 08-09-2016, 03:31 PM
brichi brichi is offline
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another update,

At bmw an hour ago with a genius, the guy was very helpful, they did a full reset of "my assist" with the main BMW office and the car needs a "sleep cycle" tonight to refresh. we shall see tomorrow.,,,,,,
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  #23  
Old 08-29-2016, 11:50 AM
J_Tremain J_Tremain is offline
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I'm having the same problem. I'm guessing there's no way to do this reset outside of taking it to the dealer huh?
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  #24  
Old 08-29-2016, 05:46 PM
brichi brichi is offline
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they had to do it, not sure exactly what they did but they had to reprogram the entire unit according to paper work
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  #25  
Old 10-21-2019, 04:39 PM
vijay24 vijay24 is offline
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Hello, my connected app on android phone shows my car, shows fuel and range.
But car does not receive any commands from app.
For example it does not unlock/lock, horn or ventilate. It does not receive map messages as well.
Need help
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