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G30 (2017 - Current)
The next generation 5 Series, chassis code G30, arrives at dealers in February 2017. Looking like a scaled down 7 Series and riding on the CLAR platform, the new 5 Series will have a focus on lightweight and sporty performance. Engines options will come from BMW's new B family for the 530 and 540 and a turbocharged V8 for the M550i. Read more about the 2017 5 Series

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  #1  
Old 06-07-2019, 12:52 PM
imaphaetonguy imaphaetonguy is offline
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How long should a first service appointment take?

I've got 4k on my 530i, and it was due for its first 12 month service.

Had a 1pm appointment today @ Germain BMW, and was handed my keys back at 3:05pm.

I waited in the service area. Two hours for an oil change and a wash seems really long.

I take my wife's Lexus in, and I am usually out of there in 45-50 minutes.

What's your experience?
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  #2  
Old 06-07-2019, 12:57 PM
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Doug Huffman Doug Huffman is online now
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LOL. Dicing with the devil mechanic are you? Better let him take his time and do it right the first time than to hurry him and discover his rushed errors on your way home. There is never time enough to do it right the first time but always money to do it over.
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Old 06-07-2019, 01:00 PM
SteveinArizona SteveinArizona is online now
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BMW advertises an oil change in an hour but that doesn't include the car wash. But, as Doug commented, you want them to also make sure there are no CELs to clear, etc.

Assuming "Naples" means Florida and not Italy, you could have gotten a loaner and avoided waiting.

2 hours will seem outrageous when you are the person waiting but it really isn't bad.
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Old 06-07-2019, 01:03 PM
imaphaetonguy imaphaetonguy is offline
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Quote:
Originally Posted by Doug Huffman View Post
LOL. Dicing with the devil mechanic are you?
I think it was more of a Service Adviser issue. He said he didn't get back from lunch until 1:15pm. Then he told me since I was a "new", he had to enter me into their database.

So, as a new customer, I got there at 12:45, and I was assigned a SA that was on lunch until 1:15pm. I'm guessing the mechanic's honor is intact.

Still two hours? C'mon.
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Old 06-07-2019, 01:15 PM
imaphaetonguy imaphaetonguy is offline
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Quote:
Originally Posted by SteveinArizona View Post

Assuming "Naples" means Florida and not Italy, you could have gotten a loaner and avoided waiting.
Yep, Florida.

Catch 22....if I had known it would take 2 hours, I would have gotten a loaner.

As an hour seemed a reasonable wait, so I thought a loaner seemed wasteful.

Live and learn.
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Old 06-07-2019, 04:48 PM
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Many times there is a software update or other "campaign" that needs to be performed. Our 340 went in for a routine oil change last week, and they had to reprogram the DME. 3 hours total. But my son killed the time in a sweet little X2 M Sport so all was not lost.
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Old 06-07-2019, 07:01 PM
Ziggy328xi Ziggy328xi is offline
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depends a lot on the dealerships current scedule also. just because your appointment is at 1 doesnt mean they will instantly start working on your car at one. reckon 20 mins to get it in 35 mins or so to do oil change and everything involved with it, 10 minutes to test drive bring to wash, then 30 mins to get paperwork coded by warrenty people then back to your advisor and you out the door.
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Old 06-08-2019, 07:39 PM
HugH HugH is offline
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Quackberry is right. My car had it's first service in March and it took a while mainly because they had to update two softwares and they were having problems with their computer. You can check if your car is sitting without anyone touching it or actually in the service bay by going to BMW Connected app and checking out Remote3D View.
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