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  #1  
Old 09-26-2019, 11:29 AM
Wsfox1271 Wsfox1271 is offline
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BMW Warranty

Why would my local dealership show there being no remaining warranty on my 2016 X5 that only has 36k miles? I recently purchased this vehicle and have found a couple things I'd like to have checked out that I feel should be covered under the manufacture warranty.
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  #2  
Old 09-27-2019, 06:41 AM
marcozandrini marcozandrini is offline
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Hmmm, the warranty is for 4 years so the car should still be under warranty. Go to the top and call BMW NA to get an explanation. Something isnít right.
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  #3  
Old 09-27-2019, 08:21 AM
wcr3d wcr3d is offline
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You didn't ask them why?
Did you buy it new?
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  #4  
Old 09-29-2019, 07:33 PM
Wsfox1271 Wsfox1271 is offline
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I did ask, they then attempted to transfer me and dropped the call.
No, I just purchased the vehicle used, was a lease return.
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  #5  
Old 09-29-2019, 08:17 PM
wcr3d wcr3d is offline
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Being the second owner you do not get the full warranty time and mileage.
I can't remember exactly what they pared it down to.
Without CPO I think it's like a year and comparable mileage.
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  #6  
Old 09-30-2019, 04:29 AM
jaye944 jaye944 is offline
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not sure if it's different in US, but BMW warranty is sure covered over, my new to me (2012) had about 9 months of the original 4 year (bought it at 22k)
and 2 (or 3 years) extended the old 6/160. Never had a problem with 4 warranty repairs.

Also the it is 4 years from the IN SERVICE date, can you post your VIN, we can check the in service date then but yes it should be up to 2020
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  #7  
Old 09-30-2019, 07:12 AM
wcr3d wcr3d is offline
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Quote:
Originally Posted by jaye944 View Post
not sure if it's different in US, but BMW warranty is sure covered over, my new to me (2012) had about 9 months of the original 4 year (bought it at 22k)
and 2 (or 3 years) extended the old 6/160. Never had a problem with 4 warranty repairs.

Also the it is 4 years from the IN SERVICE date, can you post your VIN, we can check the in service date then but yes it should be up to 2020
In the U.S. anyway they changed the coverage for second owners.
2-3 years ago. CPO changed also.
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  #8  
Old 09-30-2019, 07:20 AM
Wsfox1271 Wsfox1271 is offline
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5uxkr6c55g0j83574
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  #9  
Old 09-30-2019, 08:41 AM
jaye944 jaye944 is offline
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production date is june 20th-2016
so 4 years is up from that date
so should still be under 4 year w'tee

Quote:
Originally Posted by Wsfox1271 View Post
5uxkr6c55g0j83574
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  #10  
Old 09-30-2019, 08:42 AM
jaye944 jaye944 is offline
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I recently was looking at a 2 series, dealer confirmed it had 6 months at least of its original w'tee

Quote:
Originally Posted by wcr3d View Post
In the U.S. anyway they changed the coverage for second owners.
2-3 years ago. CPO changed also.
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  #11  
Old 09-30-2019, 08:43 AM
jaye944 jaye944 is offline
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  #12  
Old 10-07-2019, 07:57 PM
HPIA4v2 HPIA4v2 is offline
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warranty is 4yr/50k whichever comes first
service is 3yr/36K (not transferable to 2nd and 3rd owner)

All from the date of purchase or "punched" date

So if you are talking warranty that dealer is wrong, that car should be good until June 2020 as far as service it's done (owner has to pay for oil change, brake bleed etc)
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  #13  
Old 10-08-2019, 04:45 AM
jaye944 jaye944 is offline
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Quote:
Originally Posted by HPIA4v2 View Post
warranty is 4yr/50k whichever comes first
service is 3yr/36K (not transferable to 2nd and 3rd owner)

All from the date of purchase or "punched" date

So if you are talking warranty that dealer is wrong, that car should be good until June 2020 as far as service it's done (owner has to pay for oil change, brake bleed etc)
^^^ what he said, I was in a dealer the other day, said the SAME thing
in fact, I can take my canuk car to a US dealer for w'tee repair
(not now but when it was under w'tee)
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  #14  
Old 10-09-2019, 04:47 PM
ship4u ship4u is offline
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The original limited factory warranty of a new BMW transfers to the second owner.
As of January, 2014, a CPO warranty added to the original factory warranty does not transfer by private party, only through a dealer.
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The bitterness of poor quality remains long after the sweetness of low price is forgotten. - Benjamin Franklin

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Last edited by ship4u; 10-10-2019 at 04:43 AM.
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  #15  
Old 10-09-2019, 07:47 PM
jaye944 jaye944 is offline
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My 2nd to me car, which had 9 months (of the 4 years) and extended 3/160 was totally transferable, sales guy said so and in the documentation also said so and mine is about 4 years old to me
was bmw ext wtee


Quote:
Originally Posted by ship4u View Post
The original limited factory warranty of a new BMW transfers to the second owner.
As of January, 2014, a CPO warranty added to the original factory warranty does not transfer.
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  #16  
Old 10-10-2019, 04:41 AM
ship4u ship4u is offline
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Quote:
Originally Posted by jaye944 View Post
My 2nd to me car, which had 9 months (of the 4 years) and extended 3/160 was totally transferable, sales guy said so and in the documentation also said so and mine is about 4 years old to me
was bmw ext wtee
Yes, it is transferable through a dealer only, not a private sale.
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Don

The bitterness of poor quality remains long after the sweetness of low price is forgotten. - Benjamin Franklin

2016 435i Individual - Citrin Black / Nutmeg Extended Merino Leather
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  #17  
Old 10-10-2019, 07:35 AM
jaye944 jaye944 is offline
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If I sold my car with the ext w'tee it would be, I checked the paperwork and confirmed what the dealer also told me,one of the selling points of buying the extended w'tee and the original w'tee

Quote:
Originally Posted by ship4u View Post
Yes, it is transferable through a dealer only, not a private sale.
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  #18  
Old 10-10-2019, 08:17 AM
ship4u ship4u is offline
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So, you are talking about an extended warranty that you purchased. That is different than a CPO extended warranty.
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Don

The bitterness of poor quality remains long after the sweetness of low price is forgotten. - Benjamin Franklin

2016 435i Individual - Citrin Black / Nutmeg Extended Merino Leather
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  #19  
Old 10-10-2019, 09:58 AM
TheDarkness TheDarkness is offline
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Can someone help me as well to check the in-service date? VIN: WBA4J5C54JBF07069

It's a 2018 BMW 440i "factory demo" with 2300 miles. When I originally talked to the manager it was a "new" car with full warranty (4 yr/50K miles) plus 1 additional year with unlimited miles as they were selling it as CPO. They are asking $41.5K. Then I get to financing to run past their "legal obligation to inform me of their warranty packages" and suddenly the car is used, no 3 yr/36K mile service included, in-service date was Sept 2017 (warranty expires in Sept 2021), and no CPO. Without these benefits then it's just an overpriced used car, no? KBB lists it at $34K. This would be a purchase as it is too old to lease.

Any opinions and help?
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  #20  
Old 10-10-2019, 10:21 AM
ship4u ship4u is offline
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Quote:
Originally Posted by TheDarkness View Post
Can someone help me as well to check the in-service date? VIN: WBA4J5C54JBF07069

It's a 2018 BMW 440i "factory demo" with 2300 miles. When I originally talked to the manager it was a "new" car with full warranty (4 yr/50K miles) plus 1 additional year with unlimited miles as they were selling it as CPO. They are asking $41.5K. Then I get to financing to run past their "legal obligation to inform me of their warranty packages" and suddenly the car is used, no 3 yr/36K mile service included, in-service date was Sept 2017 (warranty expires in Sept 2021), and no CPO. Without these benefits then it's just an overpriced used car, no? KBB lists it at $34K. This would be a purchase as it is too old to lease.

Any opinions and help?
Why are they not giving you the CPO extended warranty when the sales manager stated that it was a CPO? Is it listed as a CPO on their website? I ran the VIN and it looks like the car has nice options, such as M sport package, etc. I ran a comparison of other comparables and the price looks fair. Not sure how the KBB arrived at that number.
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The bitterness of poor quality remains long after the sweetness of low price is forgotten. - Benjamin Franklin

2016 435i Individual - Citrin Black / Nutmeg Extended Merino Leather
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  #21  
Old 10-10-2019, 10:28 AM
TheDarkness TheDarkness is offline
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Quote:
Originally Posted by ship4u View Post
Why are they not giving you the CPO extended warranty when the sales manager stated that it was a CPO? Is it listed as a CPO on their website? I ran the VIN and it looks like the car has nice options, such as M sport package, etc. I ran a comparison of other comparables and the price looks fair. Not sure how the KBB arrived at that number.
The manager was off yesterday so I was not able to talk to him. This was the conversation I had with the guy in finance who was trying to sell me extended warranty, maintenance, wheels and tire protection, etc. I think he was being a little shifty to try to squeeze some money out of me. I am going to talk to the sales manager this afternoon but just wanted to gain a few facts before I spoke with him. My dealings with the manager so far have been on the up and up. Yesterday their website changed the listing from "new CPO" to "used."

The KBB was if this vehicle was used; hence the big discrepancy if this car is actually considered used. And it's never been titled.
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  #22  
Old 10-10-2019, 10:29 AM
TheDarkness TheDarkness is offline
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Thanks @ship4u for the feedback.
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  #23  
Old 10-10-2019, 12:41 PM
ship4u ship4u is offline
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Quote:
Originally Posted by TheDarkness View Post
The manager was off yesterday so I was not able to talk to him. This was the conversation I had with the guy in finance who was trying to sell me extended warranty, maintenance, wheels and tire protection, etc. I think he was being a little shifty to try to squeeze some money out of me. I am going to talk to the sales manager this afternoon but just wanted to gain a few facts before I spoke with him. My dealings with the manager so far have been on the up and up. Yesterday their website changed the listing from "new CPO" to "used."

The KBB was if this vehicle was used; hence the big discrepancy if this car is actually considered used. And it's never been titled.
There are others on this list who are better versed on how the "factory demos" are processed and hopefully they will offer some information to you. It seems to me that the date of initial service would be the date that the car was given to the person doing the demonstration. I don't think they can present a car as "new" after it has been driven 2300 miles as a demo.
My main concern would be not giving you the extra year warranty as a CPO. There is a strict process to sell as a CPO a BMW and my concern would be that, for some reason, it did not qualify.
You are correct in your observation about finance managers. Their job is to sell as many "add-ons" as they can, taking advantage of the ebullient frame of mind of a car buyer.
BTW, "New Certified Pre-Owned" is an oxymoron. Best to you.
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Don

The bitterness of poor quality remains long after the sweetness of low price is forgotten. - Benjamin Franklin

2016 435i Individual - Citrin Black / Nutmeg Extended Merino Leather

Last edited by ship4u; 10-10-2019 at 12:59 PM.
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  #24  
Old 10-10-2019, 12:51 PM
TheDarkness TheDarkness is offline
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I agree on the oxymoron comment... 2,300 miles is used no matter how they try to sell it. I guess they were emphasizing the fact that it has never been titled and then they noticed their mistake and corrected their online ad. If they won't offer CPO then I'm not interested because that's a whole year of warranty and would be suspicious if not offered especially if nothing is reported in the disclosure agreement.

Thanks!!
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  #25  
Old 10-11-2019, 06:13 PM
jaye944 jaye944 is offline
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Yes it was an extended BMW warranty, not a 3rd party.

Quote:
Originally Posted by ship4u View Post
So, you are talking about an extended warranty that you purchased. That is different than a CPO extended warranty.
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