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Old 08-24-2018, 06:25 AM
Hookster57 Hookster57 is offline
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Object hit and cracked windshield.

Itís started at the bottom and has spread all the way up. Itís just right of center so itís not in my field vision. The window is also tinted. A few questions for the experts here:

1). I have to drive it home (from Nashville to North Florida). I have things I must do so Iím wondering if it will get me there without blowing out

2). I donít trust the shady glass company my insurance company (USAA) uses and want to get BMW to do it with OEM glass. How hard will that be to convince them? Will ever ďbe the sameĒ afterwards?

3). A part (looked like a bolt) bounced off an 18 wheeler in front of us. We got his numbers, any point in trying to get him to pay?

I think the rumors of low quality glass in BMWís may have some validity considering how it spread.

Thanks in advance. Yíall be some Rawk stars.






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Old 08-24-2018, 06:59 AM
Michael Schott Michael Schott is offline
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The reality is that cracks in windshields can quickly spread. Cars flex when driven adding stress to the windshield.

Windshields don't "blow out". You can drive for months with broken automotive glass.

You may have to contribute out of pocket if you want the dealer to replace the glass with OEM. Depends on your coverage and insurance company.

Last, If the bolt was on the ground and was kicked up by the truck, why would they be liable? If it fell out of the trucks trailer, that's a different story.
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Old 08-24-2018, 07:01 AM
khammack khammack is offline
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Most BMW dealers don't do their own glass. They outsource it. Ask them who they use and maybe your insurance will let you use them. Next, change your insurance company. I have had my 435i windshield change and it was just like the one which came with the car, but within a month it was hit with another rock. Seems like every time I get a new windshield it quickly gets hit again and then I don't need to worry about it any longer.
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Old 08-24-2018, 07:06 AM
Hookster57 Hookster57 is offline
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Scott, yes it fell directly off the truck.
Khammack: thanks, they used original glass?
No leaks, or whistles? Iíve heard nightmares.


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Old 08-24-2018, 07:18 AM
Coercion Shaman Coercion Shaman is offline
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I've had multiple windshields replaced or repaired. I generally find out who the dealer subs it to and I always prefer to have OEM glass as well be it a BMW or other brand. I have, on two occassions, had to pay the difference to the OEM glass.

Getting the trucking company to pay will be very difficult without some sort of evidence. Trucks generally have a posted sign to stay back 50ft, 100ft or more as well. It wouldn't hurt to make an attempt, I guess, other than wasted time. I would advise the insurance company and then let them pursue it if they want to.

Florida is a zero deductible glass insurance state with comprehensive anyway. Florida Statute 627.7288 requires auto insurers in Florida to replace or repair their policy holders damaged windshield with zero deductible. Many insurance companies will allow up to 3 glass claims over a period of time before raising rates, though not sure about that with USAA.

Like Mr. Stott stated, it won't 'blow out'. It would basically just be weaker if you had an accident. There are people I work with that have had full cracks for years. Literally. If it doesn't obstruct your vision, you should have no trouble from law enforcement.
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Old 08-24-2018, 08:53 AM
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I've had several BMW windshields replaced ..... in my driveway by a good local Indy glass guy ...... they get Pilkington glass ...... never a problem ...... dealer is the most expensive place to get a new windshield ....... they just outsource to a glass company and charge double or more!
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Old 08-24-2018, 09:42 AM
lamb00j lamb00j is offline
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Had my new BMW windshield replaced. BMW does not replace their own glass but they use Safelite. My only recommendation is that you tell them you want OEM glass and they will get it. ALSO, go to the shop to get it done . the tracking for forward collision, blindspot, Nav etc needs to be calibrated and they cant do it in the field. The glass is great, not issues and def OEM.
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Old 08-24-2018, 09:42 AM
lamb00j lamb00j is offline
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And, if you live in florida, it is 100% covered under insurance, state law
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Old 08-24-2018, 10:09 AM
Vancityy Vancityy is offline
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If the car is leased or you want to sell it soon, just get a generic brand as no one cares. But for sure OEM would be better. If your insurance has the right coverage, you can get the OEm without spending too much money.

Also if you have the Connected Drive camera, make sure the shop knows how to deal with that and aligned them properly. I'd say ask your dealership if they know a glass shop and recommend them.
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Old 08-24-2018, 10:10 AM
khammack khammack is offline
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Quote:
Originally Posted by Hookster57 View Post
Scott, yes it fell directly off the truck.
Khammack: thanks, they used original glass?
No leaks, or whistles? I've heard nightmares.


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In my case they used BMW glass, but you need to ask to make sure. I didn't have any issues with the new glass at all. I have also had other glass in other cars changed out by Safelite with no issues too.
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Old 08-24-2018, 01:58 PM
John in VA John in VA is offline
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Quote:
Originally Posted by khammack View Post
Next, change your insurance company.
I've been insured by USAA for >40 years with no problems. They prefer you use Safelite, just as insurance companies have "preferred" body shops. I tell them where I want to take the car (a friend has a glass shop that participates with USAA), and get the dealer-sourced glass if that's what I want & pay the price difference (I've used OEM Pilkington in the past on another car). I have $0 deductible on glass.
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Old 08-24-2018, 02:37 PM
CoolShirtDude CoolShirtDude is online now
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I've been with USAA over 35 years, I've had two windshields replaced, both times they used Safelite. When they replaced the windsheild in my Jeep Wranger, I did have problems with the inner seal, Safelite ended replacing the windshield three times before it was correct. Safelite was using aftermarket seals, and once they used OE it was fine. In my dealings with USAA, they have always been super responsive and very good to deal with.

The windshield was replaced in my X3 before I purchased it, I suspect this was during CPO resale. Pilkington was used, the glass color matches the rest of the windows, I don't see any waves or blurring spots.
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Old 08-24-2018, 05:02 PM
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Quote:
Originally Posted by Vancityy View Post
If the car is leased or you want to sell it soon, just get a generic brand as no one cares. But for sure OEM would be better. If your insurance has the right coverage, you can get the OEm without spending too much money.

Also if you have the Connected Drive camera, make sure the shop knows how to deal with that and aligned them properly. I'd say ask your dealership if they know a glass shop and recommend them.
At least in the US, the windshield is something they will check on lease return, so "no one cares" is not an accurate statement as far as a vehicle that has to go through the lease return process.

Maybe its different in Canada.

On the USAA insurance front, I WISH I could use them, but I dont meet the criteria. I know several people who have them and the stories when they need to use their USAA insurance are always glowing.
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Old 08-24-2018, 08:03 PM
jabloomf1230 jabloomf1230 is offline
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I'll tell you my story. My wife looked at her driveway parked, 2016 leased X1's windshield and there was a 3" split starting below where the rear view mirror is attached. I took a look at the crack and there is no evidence that anything hit the windshield. It looks like some kind of stress fracture. The dealer said glass is not a warranty item and the replacement cost was $2,000+. I won't bore you with either the insurance side of things or the repair.
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Old 08-24-2018, 11:02 PM
Hookster57 Hookster57 is offline
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Thanks for all the replies.


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Old 08-25-2018, 04:58 AM
DCWhybrew DCWhybrew is offline
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Object hit and cracked windshield.

Just call Safelite and have them repair it. $400 youíre good to go. OEM glass isnít worth it. Also ask the safelite guy for a can of glass cleaner. Thatís good stuff!


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Old 08-25-2018, 05:00 AM
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If youíre planning on paying out of pocket to get a your windshield replaced at a BMW dealership be prepared for sticker shock. The windshield cracked on a loaner in my possession from the dealer and I didnít have glass protection on my insurance. Naturally since it was the dealers car they wanted to replace the windshield. I was quoted $1,600 from the SA. But after pleading with the manager he dropped it to half price. But they never charged me anyway, or forgot too. Either way I got lucky. Anyway, youíre gonna pay ALOT more than you should at the dealer.
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Old 08-25-2018, 05:09 AM
imtjm imtjm is online now
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Quote:
Originally Posted by Hookster57 View Post
2). I donít trust the shady glass company my insurance company (USAA) uses and want to get BMW to do it with OEM glass. How hard will that be to convince them? Will ever ďbe the sameĒ afterwards?
You can't get what you don't ask for, and none of us work for USAA in the claims department on your case, so asking here is rather fruitless.

Quote:
Originally Posted by Hookster57 View Post
3). A part (looked like a bolt) bounced off an 18 wheeler in front of us. We got his numbers, any point in trying to get him to pay?
no, because windshield claims like these are covered under comprehensive or separate windshield rider, not collision. You'd be hard to prove a small object was part of the truck, but if a piece of the truck hit you, then you potentially could claim as collision.

Quote:
Originally Posted by Hookster57 View Post
I think the rumors of low quality glass in BMWís may have some validity considering how it spread.
Define low quality. That object could have hit at a different angle and just ricocheted off your windshield leaving no damage. Just because something hit your BMW windshield and caused a crack does not mean the glass is low quality.
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Old 08-25-2018, 05:14 AM
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LOL. An expensive BMW but SafeLite is good enough.

Window glass, particularly the windshield, is integral to BMW body stiffness and BMW's replacement criteria are quite stringent. But SafeLite is good enough.
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Old 08-25-2018, 05:40 AM
Michael Schott Michael Schott is offline
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Originally Posted by Doug Huffman View Post
LOL. An expensive BMW but SafeLite is good enough.

Window glass, particularly the windshield, is integral to BMW body stiffness and BMW's replacement criteria are quite stringent. But SafeLite is good enough.
Can you post these stringent criteria? And why an aftermarket windshield wonít meet them?
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Old 08-25-2018, 06:04 AM
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Doug Huffman Doug Huffman is offline
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General procedure for the disassembly and installation of bonded window glass.

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Originally Posted by Michael Schott View Post
Can you post these stringent criteria? And why an aftermarket windshield wonít meet them?
newTIS.infobeta
Home / BMW F36 430i Coupe / Repair Manuals and Technical Data / 51 Body equipment / 51 31 Front and rear window / 51 31 ...General procedure for the disassembly and installation of bonded window glass

With internal links to bonding material, application, set-up, special tools and jigs.

https://www.newtis.info/tisv2/a/en/f...indow/HHsM71fO
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Old 08-25-2018, 06:33 AM
Michael Schott Michael Schott is offline
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Originally Posted by Doug Huffman View Post
newTIS.infobeta
Home / BMW F36 430i Coupe / Repair Manuals and Technical Data / 51 Body equipment / 51 31 Front and rear window / 51 31 ...General procedure for the disassembly and installation of bonded window glass

With internal links to bonding material, application, set-up, special tools and jigs.

https://www.newtis.info/tisv2/a/en/f...indow/HHsM71fO
Thank you.

That's typical installation instructions for any car windshield. It says nothing about the windshield itself. And that applies to the installer who is not going to be a BMW service tech, but will be a contractor.

I don't believe a quality aftermarket windshield properly installed will perform any differently than an OEM BMW windshield. I've used Safelite in the past, or a company contracted by them who came to my home to install a new windshield on my current vehicle. The job was done to very high standards and 10,000 miles later it has performed flawlessly.
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Old 08-25-2018, 06:43 AM
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SafeLite. They can use BMW glass. They understand that BMW owners have OCD.

I don't know how the F30 windshield goes in, but I picked up BMW top and bottom seals for my E9x at the dealer and that made the tech happy. (They were about $20 IIRC and SafeLite would have charged me for aftermarket seals anyway. A couple of $ more is a small price to pay to avoid a trip back to repair a leaky windshield.)
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Old 08-25-2018, 10:54 AM
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There is nothing magical about BMW OEM parts. They are obtained from the same sources as other manufacturers.

It is not like the workers at a supply plant think: "Make sure you are extra careful making these bolts. They are for BMW."
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Old 08-25-2018, 04:04 PM
John in VA John in VA is offline
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There is nothing magical about BMW OEM parts. They are obtained from the same sources as other manufacturers.
It is not like the workers at a supply plant think: "Make sure you are extra careful making these bolts. They are for BMW."
True, but aftermarket glass can be made to different tolerances, be thinner, or dimensionally wrong. Aftermarket moldings are often inferior.
A bolt isn't always just a bolt - needs to be comparable in ultimate strength of the material & proper ratio of yield stress to ultimate strength.
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