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G30 (2017 - Current)
The next generation 5 Series, chassis code G30, arrives at dealers in February 2017. Looking like a scaled down 7 Series and riding on the CLAR platform, the new 5 Series will have a focus on lightweight and sporty performance. Engines options will come from BMW's new B family for the 530 and 540 and a turbocharged V8 for the M550i. Read more about the 2017 5 Series

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  #1  
Old 05-12-2019, 08:09 AM
Bebespapa Bebespapa is offline
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Mein Auto: 2014 428 GC
Connected app issues

Lately my Connected app has been having some issues. I'm wondering if anyone else is having similar problems and if you were able to correct them

I can no longer condition the car at will, I get a failed message very quickly. If I set it up to condition at a spefic day/time it works just fine. But the condition now doesn't work.

The app doesn't update any of the last ride edrive info. Seems like it's stuck after a drive a week ago.

I have deleted and reloaded the app, no change. I also went through the help area in the app with no joy either. I did update the connected software in the car, also didn't help. I did contact bmw, but have head nothing back yet. All the other stuff works, like lock, unlock, horn and lights.

Iphone 7.

Any thoughts or suggestions?
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In the Great North...

2018 530e Xdrive
2015 428I Xdrive - sold
2011 X3 35I - sold
2017 Honda Ridgeline. Gotta have a truck.

Last edited by Bebespapa; 05-12-2019 at 08:10 AM.
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  #2  
Old 05-13-2019, 01:34 AM
Dave38# Dave38# is offline
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Location: London UK
 
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Mein Auto: G20 MSport 2.0
Connected app issues G20

My new G20 arrived with the locator showing old location, the docks where it arrived in the UK!
After 3 weeks it suddenly changed on 6 May to my home address. Since then no change. Tresting by me reveals that the SOS function knows where the car is, as does the customer services. So, the car is sending the right info to BMW. Turns out the BMW systems are not that well connected, lots of bits that do not share info. Unfortunately, NONE of the BMW people care about this, the standard response is wait for Germany. Dealer is the same response.
Cannot work out why BMW UK and my dealer do not realise the damage being done to the brand...
Anyone else having an issue?
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  #3  
Old 05-13-2019, 04:13 AM
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BobRBob BobRBob is offline
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Connected Drive is definitely a work in progress as features are added and existing ones stop working for no apparent reason. I was unable to send an address to my car from the Connected App or from Google for almost a year. Then it just suddenly started working again. Annoying but the overall trend is positive. The dealer can't help because most of the time you know more than they do and they get no support (on these issues) from BMW. Just how it is for now. I don't see this doing damage to the brand though. The problems just aren't that big a deal.
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Current BMW

2017 BMW 540ix
Dark Graphite Metallic/Ivory
Prior BMWs
2014 BMW 535ix
Imperial Blue/Beige interior
2011 528i
Cashmere Silver/Black Dakota
2001 530i Sport (deceased)
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2018 Subaru Legacy 3.6R
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Last edited by BobRBob; 05-13-2019 at 03:13 PM.
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  #4  
Old 05-13-2019, 06:51 AM
Bebespapa Bebespapa is offline
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Location: NW Wisconsin
 
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Well, I find it very frustrating for a couple reasons. 1, I didn't pay ~ $60000 for a car that doesn't do what they say it will. Apps cover all sorts of products nowadays, this should be simple to fix. 2, I love this car and all the info and tech it has available, it's almost a hobby tracking and dealing with it. See#2.
Hopefully I will hear from BMW soon.
__________________
In the Great North...

2018 530e Xdrive
2015 428I Xdrive - sold
2011 X3 35I - sold
2017 Honda Ridgeline. Gotta have a truck.
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  #5  
Old 05-13-2019, 03:16 PM
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BobRBob BobRBob is offline
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Location: Toronto, Canada
 
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Mein Auto: 2017 540ix
Yes, it's frustrating. As for being simple to fix, seems like it should be but BMW is a car company, not a software company and it shows...
__________________


Current BMW

2017 BMW 540ix
Dark Graphite Metallic/Ivory
Prior BMWs
2014 BMW 535ix
Imperial Blue/Beige interior
2011 528i
Cashmere Silver/Black Dakota
2001 530i Sport (deceased)
Cosmos Black
Other
2018 Subaru Legacy 3.6R
1977 Corvette 383 Stroker
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  #6  
Old 05-14-2019, 12:30 AM
Dave38# Dave38# is offline
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Mein Auto: G20 MSport 2.0
All well and good for BMW to be a car company, but the car is full of software controlled things such as steering vibrate, assisted lane correction etc.
Imaging the software deciding it will over correct a non-issue and I have an incident!!!
What price 'not a software company' then?
'The customer can go hang' is just plain arrogant in my mind.
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  #7  
Old 05-14-2019, 04:44 AM
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BobRBob BobRBob is offline
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Location: Toronto, Canada
 
Join Date: Oct 2009
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Mein Auto: 2017 540ix
I was referring to the Connected Drive software. BMW does a superb job with software components that are vital to the operation of the car (ECU, X-Drive, ABS, DCS, adaptive cruise control, crash mitigation etc.). I can't explain their problems with communications software.
__________________


Current BMW

2017 BMW 540ix
Dark Graphite Metallic/Ivory
Prior BMWs
2014 BMW 535ix
Imperial Blue/Beige interior
2011 528i
Cashmere Silver/Black Dakota
2001 530i Sport (deceased)
Cosmos Black
Other
2018 Subaru Legacy 3.6R
1977 Corvette 383 Stroker
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  #8  
Old 05-14-2019, 05:21 AM
Dave38# Dave38# is offline
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Location: London UK
 
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Mein Auto: G20 MSport 2.0
Hi

Fully agree that BMW 'probably' does a good job with the safety software, I am a bit reluctant to try and drive into an English Oak tree just to test it!!!

Might be good if SOMEONE in BMW UK or Germany could explain why they cannot do communications software, then they might be part way to fixing it.....

The communications stuff related to SOS works, so the info does get as far as a BMW server somewhere. sigh (UK version of fed up!)
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Old 05-18-2019, 05:48 PM
Bebespapa Bebespapa is offline
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Location: NW Wisconsin
 
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Quick update, I got tired of not getting any help with the troublesome app. Called BMW y ester day and spoke with a woman, who really tried help me, really didn't have solution. Two hours later, I tried it again and everything worked perfectly. And still is working. Hope the same is true for everyone.
__________________
In the Great North...

2018 530e Xdrive
2015 428I Xdrive - sold
2011 X3 35I - sold
2017 Honda Ridgeline. Gotta have a truck.
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  #10  
Old 05-19-2019, 12:53 PM
Dave38# Dave38# is offline
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Location: London UK
 
Join Date: May 2019
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Mein Auto: G20 MSport 2.0
UK G20 connecteddrive still a complete waste of time and effort.
How does BMW get away with such complete garbage??
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