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Discussion Starter #1
Wife and son took delivery of our new X5 at the performance delivery center on 11/5. At 8:30 in the morning I received a voice mail from my wife that her X5 was the one in the main lobby as you walked in. She was very pleased with the initial first impression. They both went out and enjoyed the driving events and then it was time to have the delivery specialist go over the vehicle. This is where the problems started.

1. There was a scratch on the passenger's door behind the drivers.
2. Driver's interior door panel has a 1/4 inch puncture whole under the armrest.

Needless to say when I call my wife at 10:30 and asked how was it going, her response was problems with the X5 and it has been returned to the detail shop to work on the paint.
The VPC called our dealership to get a replacement panel for the drivers door ordered. I am not very thrilled with this approach and if my wife had driven instead of flying I might have told BMW to keep it and when they fixed it then they could deliver it to my home. After this weekend I am still not thrilled with BMW's QA or lack there of.

Since arriving home I have found more issues,

3. Steering wheel has lumps underneath the leather. BMW will be replacing that.
4. Driver side in the sun has a lot of swirl marks. Very unprofessional.

I will be contacting both the VPC and the owner of the purchasing BMW dealership to discuss this on Monday.

Besides these issue here are some first impressions,

Technology package surprised us with two additional cameras in the side view mirror. It is very helpful getting in and out of our single car wide garage door.

I have a 2009 1 series with Nav so I was surprised that they added a satellite view. It is not very useful but still a surprise.

Mileage through the 1st 350 miles (first fill up).

23 according to the computer 22.7 according to the calculator.
The first 200 miles was the trip home including some stop and go as my wife passed through Atlanta rush hour traffic. The remainder was 5 to 15 mile in town driving trips.

Friday night we went out with friends and of course we took the new X5. Nice comment, "it is very quiet", they did not realize it was a diesel until we told them.

Everything else is identical to the 2008 3.0 X5 we traded in.

Here are specs on our new X5:

Vermillion Red
Sand Beige Nevada Leather
Light Poplar Wood trim
3rd row seat
iPod and USB adapter
Cold Weather Package
Premium Package
Rear Climate Package
Technology Package
Running Boards

Here are some pictures inside the garage:
DSC02449.jpg

DSC02445.jpg

DSC02446.jpg

DSC02444.jpg

DSC02447.jpg

DSC02448.jpg
 

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Nice color combo...I like the Red with the Sand Beige interior.

I see you have a Escort 8500. Has anyone tried to hack into the power supply in the rear-view mirror? I was able to do it with my sedan. So, I don't have to have the power cord hanging there.
 

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Five is Right Out!
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185 Posts
Wife and son took delivery of our new X5 at the performance delivery center on 11/5. At 8:30 in the morning I received a voice mail from my wife that her X5 was the one in the main lobby as you walked in. She was very pleased with the initial first impression. They both went out and enjoyed the driving events and then it was time to have the delivery specialist go over the vehicle. This is where the problems started.

1. There was a scratch on the passenger's door behind the drivers.
2. Driver's interior door panel has a 1/4 inch puncture whole under the armrest.

Needless to say when I call my wife at 10:30 and asked how was it going, her response was problems with the X5 and it has been returned to the detail shop to work on the paint.
The VPC called our dealership to get a replacement panel for the drivers door ordered. I am not very thrilled with this approach and if my wife had driven instead of flying I might have told BMW to keep it and when they fixed it then they could deliver it to my home. After this weekend I am still not thrilled with BMW's QA or lack there of.

Since arriving home I have found more issues,

3. Steering wheel has lumps underneath the leather. BMW will be replacing that.
4. Driver side in the sun has a lot of swirl marks. Very unprofessional.

I will be contacting both the VPC and the owner of the purchasing BMW dealership to discuss this on Monday.

Besides these issue here are some first impressions,

Technology package surprised us with two additional cameras in the side view mirror. It is very helpful getting in and out of our single car wide garage door.

I have a 2009 1 series with Nav so I was surprised that they added a satellite view. It is not very useful but still a surprise.

Mileage through the 1st 350 miles (first fill up).

23 according to the computer 22.7 according to the calculator.
The first 200 miles was the trip home including some stop and go as my wife passed through Atlanta rush hour traffic. The remainder was 5 to 15 mile in town driving trips.

Friday night we went out with friends and of course we took the new X5. Nice comment, "it is very quiet", they did not realize it was a diesel until we told them.

Everything else is identical to the 2008 3.0 X5 we traded in.

Here are specs on our new X5:

Vermillion Red
Sand Beige Nevada Leather
Light Poplar Wood trim
3rd row seat
iPod and USB adapter
Cold Weather Package
Premium Package
Rear Climate Package
Technology Package
Running Boards

Here are some pictures inside the garage:
View attachment 207646

View attachment 207642

View attachment 207643

View attachment 207645

View attachment 207644

View attachment 207647
I got a cold shiver when I read your post. Our 2009 X5 35d was also scratched in the same place you described at the factory when we took PCD. We are still in the process of sorting out the situation.

It must be a flaw in production to have it happen in the same place. Will now check for hole in door panel. Also noticed recently that steering wheel heater is not getting very hot. It may have something to do with your steering wheel issue.

As you pointed out, they are really great cars and worth the hassle of teething issues. Hopefully BMW will come through and fix the situation.

Did they repaint your door or just touch-up the area?
 

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Resident Curmudgeon
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I

Did they repaint your door or just touch-up the area?
You cannot 'touch up' a clearcoat finish. It requires a new clearcoat, after spot color on the scratch, out to the edges of the panel.

EDIT:: ^^This is if the color coat is scratched.

A scratch in only the clearcoat can be 'fixed' by essentially 'thinning' down the clearcoat so the scratch is no longer visible. Not an acceptable fix for a new panel from a factory, IMHO. I am sure it is done all the time.
 

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Discussion Starter #5
I got a cold shiver when I read your post. Our 2009 X5 35d was also scratched in the same place you described at the factory when we took PCD. We are still in the process of sorting out the situation.

It must be a flaw in production to have it happen in the same place. Will now check for hole in door panel. Also noticed recently that steering wheel heater is not getting very hot. It may have something to do with your steering wheel issue.

As you pointed out, they are really great cars and worth the hassle of teething issues. Hopefully BMW will come through and fix the situation.

Did they repaint your door or just touch-up the area?
Not sure, according to my wife they took the vehicle back to the detail shop and a couple hours later it was returned without the scratch. I bellieve they probably wet sanded the scratch and then polished the clear coat. Two hours is not enough time to recoat the panel.
 

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I had a broken trim panel under my drivers seat that was broken at delivery. I woudln't accept a new car with a scratch in it. I would have refused the car.

Sorry to hear that...

Craig
 
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