BimmerFest BMW Forum banner

1 - 20 of 33 Posts

·
Beth S
Joined
·
8 Posts
Discussion Starter · #1 ·
I go to get into my 2011 328i yesterday and as soon as I start it up something seems off. I go to pull out and it feels like it's dying and then it jerks forward. It's shaking like an out of alignment washing machine from the 60's. I shot some video of it and you can see and hear it. It's at the dealership now. Code 2A7C and 2A82. Deals with the timing of the engine and the intake. They're pulling the cover to get a better look. It has 8,000 miles on it. They think it might be something out of the factory or could be something like a loose bolt or a bolt that has fallen off. My biggest fear is that permanent damage has somehow been done to the engine. While it didn't drive like that before yesterday....after getting in the loaner car today, it seems like my car might have been slowly losing it's oomph. I couldn't find anything online with the 2011's having this problem. I am now using a vacation day to sit here and do research. Good times. Any thoughts out there? Is there someone I should start pinging now about finding out if my engine is as good as new?
 

·
Banned
Joined
·
10,410 Posts
I go to get into my 2011 328i yesterday and as soon as I start it up something seems off. I go to pull out and it feels like it's dying and then it jerks forward. It's shaking like an out of alignment washing machine from the 60's.
Indeed. You should receive a call about now - VANOS solenoid? :brent:
 

·
Beth S
Joined
·
8 Posts
Discussion Starter · #3 ·
Researching

I'm wondering the same thing after doing some research. However, it seems a majority of the people that had these issues didn't have brand-new cars. But, I guess anything can happen. I've already sent an email to the Service Director letting him know I am not pleased, and I'd like to know how they will show me that the engine hasn't been damaged in any way. I dropped it off at 8am and they were able to tell me about the VANOS issue at 9:15. So...5 hours later....I'm hoping to hear something soon.
 

Attachments

·
I do my crosswords in pen
Joined
·
1,925 Posts
Don't take on an attitude with the dealer, that certainly won't help you in any way. They have to fix it up to your satisfaction, so let them do their thing and stop worrying about it so much.
 

·
Beth S
Joined
·
8 Posts
Discussion Starter · #5 ·
I'm not taking an attitude, however a brand new car with problems could be the beginning of something. Often times when a woman goes into a car dealership, they don't explain things the same way they do a man. I just want them to know that I am not dumb. I am slightly concerned since it is new, and I just want to know when I leave there that the problem has been fixed. If you take a gander at this forum, you'll read stories of people that have their car in and out of the shop on a regular basis, and I'm hoping to avoid that =)
 

·
California Über Alles
Joined
·
871 Posts
If you take a gander at this forum, you'll read stories of people that have their car in and out of the shop on a regular basis, and I'm hoping to avoid that =)
Good point, but there do not seem to be many other, if any, complaints about those particular codes. I'd take that as a good sign, in that it should support the opposite conclusion, i.e., that you should NOT expect to have this problem recur. Your own research supports this conclusion: " I couldn't find anything online with the 2011's having this problem."

Have some faith in BMW fixing this particular problem and confidence that, at least as long as it's under warranty, you're in good hands. Relax and give 'em a chance to do their thing.
 

·
Beth S
Joined
·
8 Posts
Discussion Starter · #8 ·
No word yet

After 7 hours, no answers yet. They called to say they're tracing the faults, but it will be mid-morning tomorrow before they potentially have an answer. They said they don't want to rush it given that it's a new car.
 

·
Beth S
Joined
·
8 Posts
Discussion Starter · #9 ·
Cal Waterboy is right =)

Got this email from the BMW folks:
The technician found a bulletin pertaining to the fault he found with the VANOS. The bulletin stated to swap the faulty VANOS solenoid (controls the oil pressure) from the intake (where it is currently faulting) to the exhaust and see if a fault therein occurs in the exhaust. If the fault moves with the VANOS solenoid from the intake to the exhaust, then we know to replace the VANOS solenoid. We found the fault did in fact move, so he has replaced that part and the vehicle is running smoothly (i.e. that misfiring you experienced yesterday is now longer occurring). He is now conducting fault tests once more to see if the new VANOS solenoid is functioning properly (according to the computer) as well as to be sure there are no other faults the computer may have missed yesterday due to the malfunctioning VANOS.

So, Cal Waterboy was right. Not sure why the solenoid would fail with only a handful of miles on a new car, but I can research that on here later =) Thanks everyone!!!
 

·
Banned
Joined
·
10,410 Posts
Not sure why the solenoid would fail with only a handful of miles on a new car, but I can research that on here later =) Thanks everyone!!!
For symptoms noted, it's the usual culprit. Bad parts frequently fail sooner rather than later. Here's to a quick & effective fix! :beerchug:
 

·
Beth S
Joined
·
8 Posts
Discussion Starter · #12 ·
Thanks everyone

Yeah, given that there is a bulletin out on it, I might not be the last 2011 3 series owners with this issue. But, it looks like it's all squared away and they're cruising around in it now. Maybe they'll even wash it for me =)
Thanks everyone for the help!
 

·
Registered
Joined
·
1,830 Posts
Yeah, given that there is a bulletin out on it, I might not be the last 2011 3 series owners with this issue. But, it looks like it's all squared away and they're cruising around in it now. Maybe they'll even wash it for me =)
Thanks everyone for the help!
Does this affect certain build dates? My 2011 was made in December. I purchased it a month ago and have 1900 miles on it. :dunno:
 

·
Beth S
Joined
·
8 Posts
Discussion Starter · #15 ·
Not sure....

I am not sure if they can say anything about particular builds or not. It might be a totally isolated incident =)
 

·
Registered
Joined
·
21 Posts
2011 328xi - Headache

Hi Bethelaine,

I saw your post through my sister's boyfriend assistance. He pointed it out to your post after he saw the video that I recorded related to the issue that I have with my 2011 BMW 328xi.

It is a brand new car that I bought in October 2011. Two weeks later after driving, the car's RPM jumped up and down while the entire engine shook crazily, in addition to the weird engine noise coming out. I brought the car back to the dealership, and initially, they couldn't figure out the problem. They told me that they had a case like this for 10 year-old BMW. So, I left the car with them during my Christmas holidays for fixing. They came back and said that it has to do with the version of the software. They called me a few weeks later and informed me that they figured out which software and updated. I got really happy and went to pick up my car.

Two days later, the same problem happened again. I called my dealership, and also filed my complaints with BMW USA Customer Relations. Basically, my dealership told me that they couldn't do anything more unless BMW comes out with a solution or updated version as they deemed that they did their best of fixing the problem; however, I am more than welcomed to bring my car in. Meanwhile, BMW USA Customer Relation Representative has not been actively assisting me getting rid of my headache on the car. I videoed the problem of the car every day when I drive (which is only twice a day). Perhaps, I have short patience when it comes to car, especially when I was hoping that this new luxury car would not bring me any problems that I have had with the old car (Mazda 3). That was why I traded in my Mazda 3 for this bimmer. This is definitely not fun at all of calling them up to resolve the problem, videoing it everyday, driving with unknown problem (safe to drive or not), making time to do research and bringing the car to the shop...etc...

I am not sure if the problem that you had with your car is the same as mine. Did you record the problem? I will post the link for the videos that I posted on YouTube for you to see. If you could let me know, I greatly appreciate your help. Right now, I am stucked and not moving anywhere, until the BMW USA Customer Relations comes back to me with a resolution.

Thank you!!
 

·
Registered
Joined
·
245 Posts
If it were my car, I would invest the time in bringing it back every time the problem popped up. The squeaky wheel gets the grease and if you don't bring it in, it's far too easy for them to just ignore your problem. You've spent a lot of money for your new car and having it act up in this way is unacceptable. Burn your videos to a DVD if they can't reproduce it for themselves.
 

·
Registered
Joined
·
704 Posts
1. How much does it cost to replace VANOS solenoid if it's out of warranty?
2. Was the replaced solenoid of a new built or the same defective design that might fault again?
3. kalinalu, if the dealer can't fix it 3 times isn't it qualify for lemon law? Just record the shakes as evidence.
 

·
Registered
Joined
·
21 Posts
I also want to bring my car in, but I need to make appointment. The dealership is booked until this Friday. Plus, the dealership said that they can't do anything more when I talked to them last time. It doesn't seem that they are very helpful.
 
1 - 20 of 33 Posts
Top