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Discussion Starter #1
So I purchased my BMW from a local BMW dealer Sept. 2018 with 27k miles (one owner). It’s been running great, no fault codes and December 1st I changed the oil, oil filter, air filter and cabin filter.

I took it in today for a complimentary checkup and possible 30k mile maintenance. I mentioned when I backup I would hear a faint “wine”. Like when you backup a car at an accelerated rate but much lower sound and just barely backing up.

Well, I went shopping at the local mall with my mom (today is her birthday), when I get the call from the service advisor. He said the car needs two things:

1- A wheel alignment $189.99, and ...
2- A NEW transmission!!

I asked him how much the transmission repair would cost and was told BMW doesn’t repair transmissions, they replace them. When I asked how much, he said $7,000.00 and warranted for 2 years. AMAZING!!

When I asked him how this happened, he said it’s a faulty internal bearing which caused this and it’s no fault of the operator. I said if there’s a faulty part shouldn’t BMW cover it? His reply was the car is out of warranty.

Thank God, I purchased an extended warranty. They’re sending an adjuster to verify the claim.

Anyone ever hear of such atrocity? Also, I feel BMW May have sold me a lemon (I’ve only had the car 3 months!)

Any thoughts?


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**** happens. Nothing is 100%.

You probably have a ZF 8-speed transmission. If so, that's the worldwide industry standard for automatic transmissions. But, occasionally one of those goes bad. I broke a double-clutch transmission on one of BMW NA's F10 M5's. More accurately, it broke when I was driving it.

Our new X3 had a water pump go bad after six months and 5k miles. My old 535i has a similar water pump (electric) and is fine at 56k miles.

My Chevy had a wheel bearing go bad at 55k miles. It 118k miles, the replacement bearing and the other three original bearings are fine.

Yeah, that extended warranty ended up being worth the money. Now you'll get a brand new transmission. They don't fix transmission, just replace them. When the car has 100k miles, the transmission will only have 70k miles on it.
 

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Discussion Starter #3
**** happens. Nothing is 100%.

You probably have a ZF 8-speed transmission. If so, that's the worldwide industry standard for automatic transmissions. But, occasionally one of those goes bad. I broke a double-clutch transmission on one of BMW NA's F10 M5's. More accurately, it broke when I was driving it.

Our new X3 had a water pump go bad after six months and 5k miles. My old 535i has a similar water pump (electric) and is fine at 56k miles.

My Chevy had a wheel bearing go bad at 55k miles. It 118k miles, the replacement bearing and the other three original bearings are fine.

Yeah, that extended warranty ended up being worth the money. Now you'll get a brand new transmission. They don't fix transmission, just replace them. When the car has 100k miles, the transmission will only have 70k miles on it.


Thank you Autoputzer.

I’m still trying to relieve my upset stomach. I feel like I’ve been had, and can only imagine where I’d be had I not purchased that extended warranty. I have a $250 deductible.

I have a 2014 X1 28i xDrive. Not sure what transmission it has but I’m feeling ill, I won’t lie to you. I have a 2018 5 Series as a courtesy loaner. Rides so nice.

Nonetheless, gonna try to enjoy the rest of my mom’s 78th birthday today. No matter how hard it is for me to wrap my mind around this sudden news.


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Here's what eases my mind when I get a four figure bill in the BMW dealership's service department. It's a spreadsheet calculating the annual depreciation on a $50k MSRP car.

Typical depreciation is 25% the first year; 20% the years the car goes out of warranty, becomes seven model years old, and goes over 100k miles; and 15% the remaining years.

The last column is sort of what you could spend that year on maintenance and repairs and still be better off over buying a new car.

When you look at depreciation, the maintenance costs on an older car, even a BMW, are really trivial. But, people freak out by a $1000 repair bill, but that $12.5k hit the first year, $5.6k the second year, $4.8k the third year, $5.4k the fourth year... are all invisible to them.

I buy new, and I don't buy extended warranties. But if I was buying used, yeah, an extended warranty would be worth looking at. $250 for a new transmission is a bargain.

Don't worry, be happy.

Did you ever measure the tread depths on your tires? What did the dealer say about mis-matched tires with xDrvie?
 

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Discussion Starter #5
Thanks Autoputzer

Not yet on the tires, but I will bring this up when I pickup the car and have them give it to me in writing. I mentioned it verbally to the service advisor and he said I should be fine. Verbally, of course.


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kevman2
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I cant see how a faint whine backing up means a whole new transmission....any problems when driving forward? Just find it hard to believe.
 

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I had my zf 8 replaced under warranty as well. When the trans was hot, it was jerking, almost like if I was getting hit in the back by another car. Changed under extended warranty. BMW does not open transmission, they just swap it. In my case, it was probably just a sticky solenoid.
 

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Discussion Starter #8 (Edited)
I had my zf 8 replaced under warranty as well. When the trans was hot, it was jerking, almost like if I was getting hit in the back by another car. Changed under extended warranty. BMW does not open transmission, they just swap it. In my case, it was probably just a sticky solenoid.

4llr-

Interesting.

Not sure if this is the same thing but while stopped, when I released breaks slightly to start moving again, it felt like someone “bumped” be from behind. Ironically, the first time that happened, I really thought I was bumped from behind.

Again, not sure if this is of any significance, but I assume that’s normal for the “xDrive” car.
 

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Discussion Starter #9 (Edited)
....any problems when driving forward? Just find it hard to believe.
kevman2-

Just what I explained to 4llr above.

Also, now that I’m driving a 2019 x3 loaner, the shifting is quiet. On mine, it would sound like a bearing without grease (if that makes any sense) when accelerating to merge into a highway.

This is my first BMW, so again I assumed that’s how they sound.
 

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Recognize that BMW dealers are notorious liars and incompetents.

Just because THEY say it needs a trans isnt necessarily true. Yes, I know you have a warranty...but still.

Id want to be there when the adjuster is there. Dont assume you will not get screwed between the two of them.

Florida, land of the scams.

FWIW
 

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Discussion Starter #11 (Edited)
Recognize that BMW dealers are notorious liars and incompetents.

Just because THEY say it needs a trans isnt necessarily true. Yes, I know you have a warranty...but still.

Id want to be there when the adjuster is there. Dont assume you will not get screwed between the two of them.

Florida, land of the scams.

FWIW
Thank you ard.

Very helpful and encouraging response.

One would assume, or at the very least HOPE a reputable “BMW” dealer representing such a global company would not do such a thing. Suffice to say the massive negative publicity such would bring, including BBB, Office of Consumer Affairs, BMWNA, our local AGs Office, Local News and various Social Media outlets. I’d also pursue legal litigation.

I’ll check into this once it’s all said and done. If what you allege is true (and I’d certainly like to think not), I assure you it wouldn’t end there.
 

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Yes its questionable you need a brand new transmission
However its true the dealers dont mess around with transmissions nor have the expertise
Lucky you are under warranty and have it replaced covered
Otherwise I would search for a ZF transmission specialist and have him diagnose and perform the work..
and I doubt it would be $7000
 

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Is this a BMW extended warranty or from a third party? MIght make a difference if you let the dealer deal with the issue or look for an independent transmission shop. Either way, be glad you have the warranty and take advantage of it. You don't want to wait thinking its not a major issue and then have to replace it later out of warranty.
 

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Discussion Starter #14 (Edited)
Is this a BMW extended warranty or from a third party? MIght make a difference if you let the dealer deal with the issue or look for an independent transmission shop. Either way, be glad you have the warranty and take advantage of it. You don't want to wait thinking its not a major issue and then have to replace it later out of warranty.

Thank you Jim.

I purchased an extended warranty from my credit union (they financed the loan). It’s an exclusionary policy (same as dealer; bumper-to-number, excluding maintenance items), and carries a $250 deductible. It’s a 75,000 mile policy; runs 5 years or until the vehicle hits 107,000 miles. The service advisor said they deal with them all the time, and stated “they’re one of the better ones.”

According to the advisor, because it’s a $7,000 claim, the adjuster was set to visit BMW this past Saturday. He said if all goes well, they’d order the new tranny on Monday and the job would take 2 days.

I haven’t heard from them so I assume the new transmission has been ordered.

This is my very first BMW and I’d be lying if I said I’m not totally dismayed by this entire situation.
 

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I have had the dealer in Miami stone cold lie to me about work that was billed for but not done. They are under time and economic pressure just like everyone else.

Trust but verification is your best bet at the dealership. Also I would jump at the chance for a new transmission under warranty. You are eliminating a huge failure point from your car on their dime.
 

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Thank you Jim.

This is my very first BMW and I’d be lying if I said I’m not totally dismayed by this entire situation.
As mentioned before this is just very bad luck. These transmissions are very reliable even when tuned, and used by many brands (not only BMW).

That said, it doesn't sound like the BMW dealerships in the U.S are very good at customer service. Both this and many similar stories I've seen from USA would be unheard of in Europe.
 

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So I purchased my BMW from a local BMW dealer Sept. 2018 with 27k miles (one owner).

I took it in today for a complimentary checkup and possible 30k mile maintenance.

He said the car needs two things:
1- A wheel alignment $189.99, and ...
2- A NEW transmission!!

When I asked him how this happened, he said it’s a faulty internal bearing which caused this and it’s no fault of the operator. [/url]
Hello David,
Very sorry to hear your tragic story. Assuming that you have not put many miles on the car in less than 3 months of ownership, how in the heck did the BMW pre-owned dealership not know something was terribly wrong with the transmission when they sold it to you? Not to mention the wheel alignment - do you ride on bumpy roads?

That said, when I purchase a used vehicle, I always assume that some gremlin will rear its ugly head, so I prepare myself as best I can. As da Putz wisely reminds us, **** happens. You were very smart to purchase the extended warranty. So, pat yourself on the back. Well done.

When I read of BMW failures such as yours, it does give pause. But, thankfully, they are relatively rare. So, Merry Christmas, and enjoy your brand new transmission!!
Best,
Don
 

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Here's what eases my mind when I get a four figure bill in the BMW dealership's service department. It's a spreadsheet calculating the annual depreciation on a $50k MSRP car.

Typical depreciation is 25% the first year; 20% the years the car goes out of warranty, becomes seven model years old, and goes over 100k miles; and 15% the remaining years.

The last column is sort of what you could spend that year on maintenance and repairs and still be better off over buying a new car.

When you look at depreciation, the maintenance costs on an older car, even a BMW, are really trivial. But, people freak out by a $1000 repair bill, but that $12.5k hit the first year, $5.6k the second year, $4.8k the third year, $5.4k the fourth year... are all invisible to them.

I buy new, and I don't buy extended warranties. But if I was buying used, yeah, an extended warranty would be worth looking at. $250 for a new transmission is a bargain.

Don't worry, be happy.

Did you ever measure the tread depths on your tires? What did the dealer say about mis-matched tires with xDrvie?
Great spreadsheet idea, Putz! :thumbup:
Thanks!
 

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Definitely something that shouldn't happen with so few miles. That being said, my 2013 535ix had a transfer case go out in 2017 at 42k - crazy

Thank God for CPO - saved me $8k.
 
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