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I share your agony. My AC switch and trunk release button have deteriorated. I can tell you with certainty I do not use nails or harsh solvents for cleaning. I can only suspect some petroleum based substance came in contact, perhaps after servicing. Shame on BMW either way IMO. Any helpful recommendations are appreciated.
 

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Nuclear engineer
02/2012 X5 35d M57Y CPO 100K miles NOKIAN WR G3 20K miles
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18,315 Posts
It is a common problem and similar to wearing the SoftTouch plastic coating. My liftgate button's black is nearly completely worn off; the only one wearing at all. I have three spots worn through the SoftTouch.
 
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