[benathon]

Angry at dealership.

My dealer wont do it because they said the top mounting tabs are missing and they want me to buy a new headlight. Which I am not going to do. I hate the dealership. I don't even know how the tabs were broken off anyways. I think they just broke it and wanted me to buy a new headlight. With every single car I have evey owned the damn dealership I go to always says something and wont fix anything under warranty. I'm not saying that every dealership is like this, but with my BMW, Audi, and VW I have noticed this time and time again. I'm really tired of this. What's the point of having a warranty when they just say it wont be covered because of this or because of that. I thought dealerships get paid by BMW regardless if I have to pay out of my pocket or if its warranty work.

 

[dsheli]

My dealer wont do it because they said the top mounting tabs are missing and they want me to buy a new headlight. Which I am not going to do. I hate the dealership. I don't even know how the tabs were broken off anyways. I think they just broke it and wanted me to buy a new headlight. With every single car I have evey owned the damn dealership I go to always says something and wont fix anything under warranty. I'm not saying that every dealership is like this, but with my BMW, Audi, and VW I have noticed this time and time again. I'm really tired of this. What's the point of having a warranty when they just say it wont be covered because of this or because of that. I thought dealerships get paid by BMW regardless if I have to pay out of my pocket or if its warranty work.

I don't know where you live but down here my dealer will literally freak out if you give them a 4. Just bitch to them and threaten to call BMW NA. You have to show the dealer who's boss.

 

[IFlyX5]

What are you trying to adjust? If you are trying to re-aim the lights, there there are 2 plastic Philips screws on either side of the light which can be turned to adjust the lights. The outter screw adjusts the light vertically and the inner one adjusts in horizontally.

 

[Bavarian]

I don't know where you live but down here my dealer will literally freak out if you give them a 4. Just bitch to them and threaten to call BMW NA. You have to show the dealer who's boss.

Hahaha I gave my dealer a 1 after this one particular visit where I was seen by this Service Advisor guy who was a total azz. The dealer didn't blink an eye - they simply made sure that I was never served by this man again. :thumbup:

 

[benathon]

Hahaha I gave my dealer a 1 after this one particular visit where I was seen by this Service Advisor guy who was a total azz. The dealer didn't blink an eye - they simply made sure that I was never served by this man again. :thumbup:

I didn't get a survey or whatever today. Can I go back and ask for one?

 

[dsheli]

They should call in like 3 weeks. Just call BMW North America and tell them your problem. They will handle it.
David