Hahaha I gave my dealer a 1 after this one particular visit where I was seen by this Service Advisor guy who was a total azz. The dealer didn't blink an eye - they simply made sure that I was never served by this man again. :thumbup:dsheli said:I don't know where you live but down here my dealer will literally freak out if you give them a 4. Just bitch to them and threaten to call BMW NA. You have to show the dealer who's boss.