First thing to do is get the panel off the console and have a look for yourself. If you can DIY, there are a number of threads to be found with similar problems where a repair was made. You can also just buy replacement parts. Use realoem.com to find part numbers and the various BMW parts specialists for parts...e.g. ecstuning.com -- they, in particular, have great photos that help immensely. There are many other great places: autohausaz, pelicanparts, bavauto, fcpeuro....I've bought from all of these at one time or another and been satisfied. Your local autoparts store or rockauto may be useful for some stuff, but decide carefully as some parts that are not OE or OEM just don't perform the same.