SHORT VERSION : Has anyone on here had a custom order go bad? How were you compensated?
I have posted a couple times about the situation, but now it has gotten out of hand. I placed my order in the first week of April, unbeknownst to me they had no quota available so it did not go into the system until May. I'm fine with that part, apparently happens all the time.
I finally get a production number but it never gets past documentation (Never went 150), I check the site regularly and talk to my CA once every two weeks or so to find out what the situation is. He doesn't know what the deal is, tells me that it is not on his end. I believe him, he has been super honest the whole time, no real reason not to. Now I am getting anxious, because if the 8 weeks it normally takes was right, I would be driving my car (it was mid June at this point). Still I chalk it up to slow production on the 335i, and it is a manual.
Then on the first of July my order disappears, like a messed up magic trick. No more 2012 335i for me. I run over to the dealership first chance I get, and now we have to re-submit my order, starting from scratch. I go home mad that now it is going to take another 8 weeks, so I write my CA an email. At this point we have established a pretty good rapport so I ask him what the deal is, still no clue.
The order finally goes 150 on July 5th and completes production on the 16th. Then, once again, NOTHING! Finally leaves for the port on the 25th and is now sitting at the dock, having just missed two ships bound for NY.
Looks like I will be getting my car the first week in September, almost a full six months after ordering.
I am wondering if you did have an order take FOREVER, how did BMW compensate you, if at all. I am going into the dealership tomorrow morning and could use some ammo / ideas.
A couple people have suggested getting them to give me a loaner, since I have been avoiding driving my trade for three months so I can keep the value somewhat stable.
EDIT: Yes I agree, this was not so much of a screw up as it was an extended delay. My issue is that I was strung along on several occasions, being promised things that never happened.