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Beware of this 2006 M3 with Vin # WBSBL93446PN63919

6709 Views 33 Replies 26 Participants Last post by  d1rocket
If you are in the California Bay Area and are looking to buy a CPO 2006 M3, the you must read this blog:

http://djnadina.blogspot.com/2008/12/my-letter-to-chairman-of-bmw-group.html

Beware of the car with VIN # WBSBL93446PN63919

It's a lemon!
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ive heard alot of bad things about peter pan BMW i read your blog thats horrible, im so sorry :(
BEWARE of BMW M3 with Vin # WBSBL93446PN63919

If you are in the California Bay Area and are looking to buy a CPO 2006 M3, then you must read this blog:

http://djnadina.blogspot.com/2008/12/my-letter-to-chairman-of-bmw-group.html

Beware of the car with VIN # WBSBL93446PN63919

It's a lemon!
WOW!!! :wow: I guess Peter Pan became Capt. Hook!
If you are in the California Bay Area and are looking to buy a CPO 2006 M3, then you must read this blog:

http://djnadina.blogspot.com/2008/12/my-letter-to-chairman-of-bmw-group.html

Beware of the car with VIN # WBSBL93446PN63919

It's a lemon!
Did anybody that you wrote to respond to your horrible experiences? Just wondering how many people brought the BMW for that location. How could they stay in business if they are so rude?
Wow!!!! I'm just lost for words... Sorry to hear about incident....
You would expect better from a BMW dealership! Keep us updated Nadina...

Also... I wonder if Peter Pan BMW has something to say about this. I would love to hear their side of the story if they have one. Flow BMW did a pretty good job handling their bad press on Bimmerfest and I thought the exchange was pretty well balanced, allowing us to get to the bottom of what really happened. It is possible that Peter Pan doesn't have any defense, but again, I would welcome their side of the story.
Wow, I read that whole thing. I am so sorry you had to go through that ordeal.
Wow what a horrible car buying experience. Sorry to hear about your issues with the dealership! I've had the purchase of a new car (Mazda) marred by a poor delivery. Luckily, my frustration was countered by a very skillful GM who was able to recognize that his dealership did wrong and he made me a very happy buyer with an apology and some freebies.

I am hopeful you can come to a resolution with the dealer, as it sounds like you really want the car. I'm not trying to be critical, but I'd suggest changing your approach to maximize the likliehood of success.

- Your complaint letters are entirely too long and detailed. I enjoyed reading it, and it probably works well as a review on a message board, but it's not direct enough to be a successful complaint letter. You need to focus on what are the core complaints, and leave out the details/timeline. It sounds like your core complaints are 1.) The car had a major issue at delivery, and you question the legitimacy of it's CPO 2.) The dealership employees were condescending and unappreciative of your business during your purchase 3.) The sales staff did not have proper training on showing you the features of your new car during the delivery process. Leave out the credit check issue (most likely you signed something giving them authority), the fact that you don't like the new M3, the slowness in crediting your credit card, the missing floormats, and the negotiation process. You can bring these up in a phone conversation, but in a letter, they dilute the strength of your primary complaints.

- Second, you need to establish a remedy for your complaints. You can simply say "I am interested in purchasing this vehicle and would like you to call me so that we can collaborate on a resolution to my complaints", or you can identify what you are seeking. For your example, a resolution to the first complaint is perhaps a third-party inspection paid for by BMW, for problems 2 & 3, maybe all you want is an apology and for BMW to note your complaint about the attitude and aptitude of these employees. It also never hurts to ask for some freebies or a price reduction due to the time and aggravation to which you have been subjected.

- Third, move up the ladder slowly. Sending this letter to 50 people in the BMW organization who lack the ability to help you can possibly make some of those that can help you act defensive. A concise and polite letter to the general manager and perhaps BMWNA customer relations would probably have greater success than sending it to the BMW board of directors. Posting your story up on the messageboard is valid, as I and other members appreciate your review, but claiming the car is a lemon may be overkill.

- Lastly, have a BATNA (Best Alternative to a Negotiated Agreement) in mind when working for a resolution. If you can't come to an agreement, will you move further up the ladder with your comlaints or will you go to another dealer and wait for another used car at another dealer?

I hope you have a successful resolution to this issue. I am hoping you'll be able to overcome these obstacles and be driving your M3 (and posting pictures) in a few short days.
Well this is how I see it.
- They were trying to extract as much money from you as possible. Nothing wrong with this.
- They apparently treated you as a customer very poorly. There is no excuse for this.
- Somewhere between the last time you drove it and purchased it something broke. It does happen, get over it. Even happens on a brand new vehicle. I like you would no longer want the car. They should have behaved more professionally and refunded your purchase in short order. After all, you are (or were) a potential customer. As for Joe, perhaps he was having a few bad days. Perhaps he is about to loose his house, getting divorced, has a sick child and was already stressed. Ever thought of that? This does not excuse his behavior by any means but some times you have to give folks the benefit of doubt. Besides, perhaps your behavior was not the best either, especially since the whole deal from the beginning did not go well, your likely to be agitated as most of us would be. I would have started with the owner of the dealership and tried to work things out. Firing off a letter to as many people as you did will get you nowhere in the long run. You will be branded as "an undesirable customer". BMW will not go broke if they never see you again.

Hopefully, you will find another dealership and the car of your dreams. In the meantime, look back on this and see if perhaps if you acted differently, could have it gone better. Perhaps not, perhaps the dealership sucks. Life is short, enjoy it.
If you are in the California Bay Area and are looking to buy a CPO 2006 M3, then you must read this blog:

http://djnadina.blogspot.com/2008/12/my-letter-to-chairman-of-bmw-group.html

Beware of the car with VIN # WBSBL93446PN63919

It's a lemon!
wow you are spending 40k cash, and this is the service you get. i feel bad for you. keep us updated if you get any responses.
My friend had a problem with this dealership also a few months back when he purchased his 2008 335i coupe. I forgot the sale person's name but initially he was great but after seeing how we weren't willing to pay "thousands over invoice", his tone & attitude in working with us went south. In the end we decided on $1500 over invoice but he basically blew us off and concentrated his time on someone else who was seeing him and willing to pay his huge markup on another BMW.

The transaction was suppose to take two days and we offer to come back tomorrow seeing it was near closing but he wouldn't be in, so he said he would have a Service Advisor wrap up the transactions for us. The next day we waited until 12pm and didn't hear a thing, so my friend called the dealership and ask for the SA that was suppose to help us. We get this excuse from another person on how his "wife has cancer" and he was at the hospital.......WTF? *More like I don't want to come in on a SUNDAY*. My friend asked if someone else could wrap up the transaction but they had to get back to us.

We were pretty annoyed and pissed off by then, here my friend is willing to spend $53,000 on a car but you don't take him seriously!? Luckily I had send out a couple of Internet quotes for him for the car the previous night and we heard back from 1 dealership in the East Bay who was willing to do MSRP OTD, $53000 OTD. No hesitation on my friend's part, he agreed and we drove 1 hr and picked up the car. The Internet manager at this new BMW dealership was GREAT and bent over backwards to make sure my friend was completely happy with the transaction.

I too have heard about the questionable sales attics from this dealership. The dealership may be small but it's located in an area where there are a higher number of well off individuals who see a couple of thousand dollars as spare change.
I've learned the hard way that you catch more flies with honey than with vinegar. It does no good to come on strong with these retail folks. If you're still in the market, try Sonnen in my neck of the woods. The dealership is owned by a woman.
Sometimes it is more pleasant to deal with car transactions from a very business standpoint. That requires that one not fall in love with the car, or at least not letting it show. Ask for a reasonable way to resolve the situation and plan a course of action if it is not accepted.

The OP seems to have a bit of vindictive streak by posting here and the blog. When writing a complaint letter, I generally stick to the most pertinent points and offer them a reasonable solution that I want the company to accept/perform.

The dealership people need to learn how to treat customers better. Even if they think the customer is an idiot or is unreasonable, they need to handle it better. Since they are in the sales profession, the main responsibility to have a amicable situation and atmosphere is on them, not the novice customer. The nice thing about the Bay Area is that there are several BMW dealers, not just one like in some cities.
Just go to another dealer already. I am not excusing Peter Pan I for sure will never buy a car from there. But let another dealer that is willing to help you get the commission.
BMW website CPO search:

M3 Coupe 2006 Manual 17,878 Carbon Black Metallic $47,995.00 Century West BMW
North Hollywood, CA
M3 Coupe 2006 Manual 19,175 Titanium Silver Metallic $43,995.00 BMW of San Francisco --- :thumbup::thumbup::thumbup:
San Francisco, CA
M3 Coupe 2006 Manual 24,888 Interlagos Blue Metallic $39,995.00 Shelly BMW
Buena Park, CA
M3 Coupe 2006 Manual 32,451 Titanium Silver Metallic $43,988.00 Peter Pan BMW ----- NOT HERE I SUSPECT :thumbdwn:
San Mateo, CA
M3 Coupe 2006 Manual 34,021 Carbon Black Metallic $39,991.00 Sterling BMW
Newport Beach, CA
M3 Coupe 2006 Manual 34,161 Mystic Blue Metallic $38,999.00 BMW of Monterey
Seaside, CA
M3 Coupe 2006 Manual 35,461 Carbon Black Metallic $46,995.00 Nick Alexander Imports
Los Angeles, CA
M3 Coupe 2006 Manual 36,490 Carbon Black Metallic $41,825.00 Crevier BMW
Santa Ana, CA
M3 Coupe 2006 Manual 48,755 Silver Gray Metallic $39,999.00 BMW of Humboldt Bay
McKinleyville, CA
M3 Coupe 2005 Manual 25,947 Silver Gray Metallic $37,991.00 Long Beach BMW
Signal Hill, CA

M3 Coupe 2005 Manual 27,657 Interlagos Blue Metallic $37,995.00 Century West BMW
North Hollywood, CA
M3 Coupe 2005 Manual 41,439 Titanium Silver Metallic $35,888.00 Rusnak BMW
Thousand Oaks, CA
I agree. She hasn't participated in the Forum, only to bash the dealership. There are two sides to every story. Perhaps she was a very rude customer to deal with, and made the salesman angry. If she's this upset, posting 3 different threads about her experience, then that leads me to believe there might have been some wrongdoing on her part, and she is leaving that out. Also, I've experienced MUCH worse in my car buying days. MUCH, MUCH worse. I think she needs to "chillax", find another car, and move on. Life is too short!
Sometimes it is more pleasant to deal with car transactions from a very business standpoint. That requires that one not fall in love with the car, or at least not letting it show. Ask for a reasonable way to resolve the situation and plan a course of action if it is not accepted.

The OP seems to have a bit of vindictive streak by posting here and the blog. When writing a complaint letter, I generally stick to the most pertinent points and offer them a reasonable solution that I want the company to accept/perform.

The dealership people need to learn how to treat customers better. Even if they think the customer is an idiot or is unreasonable, they need to handle it better. Since they are in the sales profession, the main responsibility to have a amicable situation and atmosphere is on them, not the novice customer. The nice thing about the Bay Area is that there are several BMW dealers, not just one like in some cities.
yeah sorry bro.. but you must not ruin you day.. go to another dealer that is willing and happy to help..
The 2006 BMW M3 at BMW of Monterey is actually a SMG transmission car and priced at $35,200. Mileage at 34,163 and CPO. VERY clean. Ask for Walter!! :)
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