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What a difference! After dealing with arrogance at other MD area dealers, like VOB, this was a breath of fresh air (no pun intended). I’ve been at BMW of Bel Air 3 times now for service and fairly complex repairs, and every time everything was done right. There was a loaner. My car was done the first time and nothing else was broken in the process. No repeat trips were necessary. They were friendly and courteous. No circus, no games, non of that “welcome to the ultimate experience” BS and then they ignore you for hours.
The only problem is that they are pretty far from DC, but a 50 mile trip one-way is a small price to pay for a peace of mind. I’m gladly driving pass at least 4 other dealerships on the way there.
 
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