I'm gonna try and remember the stuff on that whiteboard:
OK, I shrunk and rotated it to make it easier to read.
Marco used a timeline model to describe this, although its more of a frequency thing; i.e. the items on top get done the most often, the ones toward the bottom least.
1) OK, I dunno what the word on the left is, since I got there after it was written. But 'carwash' is pretty obvious.
2) wax the car pretty regularly (I wasn't there for any details here either)
3) Wax the car after using a paint cleaner, if necessary (I think he said every 6 mos for this)
4) Same as 3, but clay first. Once a year.
5) Use a stronger cleaning product and a glaze to restore sheen if necessary
6) Same as 5, but with a machine, which makes things go quicker but also allows the products to be worked harder
7) Professional high-speed buffing. He showed us a bigass DeWalt polisher that he warns is for the trained person only as it WILL burn the finish. He also warned that this will, if done properly, take a thin layer of finish (clearcoat) off, so isn't something that should be done often.